Public Storage Self-Storage Units at 8717 N Sam Houston Pkwy E, Humble, TX

My experience is going very well..

Thank you Tyler and Natasha for your excellent service. It's hard to move but you made it easy.

Wonderful ladies. Thanks Natasha for your help. It was a pleasure coming into your location.

Came into the office today spoke with Natasha & Tyler they were very helpful & respectful . Thanks so much for helping me pick the space I needed .

Natasha and Tyler greeted us the moment we entered and gave the best customer service we had in a while, which is hard to come by. Helped with locating another storage with a better price and was very informative!! I recommend everyone to this location even if it’s just for informational purposes.

Great ladies. Very helpful. Thank you Natasha and Tyler

Miss. Natasha was amazing and helped me and my aunt secure the proper unit

I deleted my nice review because it was only based on the property manager day one. I had two storage units in two different areas packed MONTHS apart. Checked my items in May but by July all of my things in both units had mold. They didn’t offer me an explanation or even a sorry. I have insurance but with no “reason” as to what happened I can’t do anything. I lost all of my furniture beds and even clothes for my kids. I am extremely overwhelmed by the set back trusting public storage has caused me. I caution others just because you pay more does not mean better.

Great and clean Storage units! Love the easy access of the gates opening with the app. I really think I got a good deal. Very Happy!!!!

This review is based on the short time on the call at this location. Agent was very polite. I’ll rewrite my original review to the right location in Humble Tx off 59 Highway @ Will Clayton You’re welcome! It’s just unfortunate that you all responds quicker than the location I am paying.

Staff is really nice

Sa’Nay was fast and great. This is my second time renting from here and all the staff is amazing. I recommend any of my friends and family to rent from public storage in Humble

This location and other locations seem to have the tendency to put units on auction, and after you won, not let you have it because it was not ready to be sold. They give you no explanation, but just tell you tough luck. This has happened before at other public storage last time I rented a truck to pick up stuff at an storage but then found out no Unit thank you. public storage

Lost my keys and when I went to see what I could do they were very helpful and generous about it now I have a new lock and keys couldn’t be happier

A special thanks to Miss Natasha for courteous and professional service. It's a pleasure doing business w ith her .

It's tight spot if you're trying to park a truck and poor customer service.

Tyler was amazing! Super helpful and quick. Great experience!

The lady's here are great. They were both helpful and had great conversation. Thank you Natasha and Tyler. Yall lovely lady's.

This storage unit is by far the very best I've ever had I'm very pleased with the help that Mrs Natarsha gives me she the best and the new younglady is learning very well I'm happy with this establishment thank you for the great experience.

The ladies here, Tyler, NaTasha and Amanda are wonderful. They are super helpful and very nice. They showed great team work.

Recently went it to view and purchase a large unit. Natasha was very polite, quick, and efficient. She showed me the unit and I was out of there in less than 10 minutes with everything I needed.

Amanda and the front office staff were amazing and extremely helpful. Made the process very simple,easy, and fast.

My experience was excellent. Natasha and Amanda were very helpful and professional. I really appreciate good customer service!

Good place

Amazing team!!!

The team that was in the front office today was awesome

Amanda did great!

I've been renting here a year now. Their ok, but I feel their too expensive. Overall, my stuff is secured & stored in climate control.

Natasha was super helpful and informative u definitely would use this facility in the future.

The sales representative Natasha was really nice and explained everything to me perfectly. I would recommend doing business here

I don’t know if the property manager was having a bad day or what but I experienced a bad experience with Natasha I didn’t like how she reacted to my situation I asked to talk to someone higher up and she said she is the property manager and district manager. But really is ONLY the property manager, however the real district manager Mellisa called me within the hour of my complaint and handled the situation like a manger should thank you Mellisa for stepping in.

My visit was amazing. I was greeted when I entered and immediately taken care of. I was escorted to the unit to ensure cleanliness and confrontation that the space I was acquiring met my storage needs. Great job ladies I appreciate it.

Update: Ms. Natasha is extremely helpful and truly God sent. She is so so so so so amazing and I am truly grateful to have met a beautiful spirit in my time of need. Everything have been exceptionally well for my first.

Thanks for making my relocation so easy.

Expensive. Rental price increased $75.00 after 3 months. Update Public Storage reviewed my account and is giving me monthly credit to keep my rental price the same until 2/24. Thank you

Thank you Tyler for your polite and speedy service. You answered all questions and made process go smoothly.

we have been customers for over 5 years and they have broken into our unit, went up in rent and it ridiculous.

Had the pleasure of meeting Natasha she was very polite took her time and explained everything to me very nice I didn't feel rushed at all facility very clean I was running late she ensured me that everything will be ok! Public Storage need more Natasha's there

Great and good

Worst place ever they said people started stealing carts and I saw carts in there

We went in to get a smaller unit and had the pleasure of working with Jennifer. She was extremely helpful with answering any questions we had. She also took us to view two different units and was extremely sweet the entire time while helping us. I absolutely recommend working with her!

Really pleased with the costumer service, Natasha and Jennifer are always so nice and easy to communicate with. The ladies are very knowledgeable, and take their time in answering all your questions. Clean facility all around.

Jennifer was such a huge help! She was extremely patient and easygoing. She made the entire process of renting a unit very easy. She was detailed and made sure we knew exactly what we were getting.

Clean facility amazing Staff. I had moved my belongings to an unregistered unit by accident. Miss Natasha did research and found my name in my belongings and reached out to me before having to have to sell my stuff. I am beyond thankful to her and recommend this public storage to anyone. Honesty will always win. Huge thumbs up. Thank you Natasha and Jennifer for having my back.

No one was in the store two days in a row. WE even made an appointment to be there to look at their facilities, and the lady wasn’t there. We had to wait 30 minutes until she finally came in. Another gentleman was waiting for 15 minutes and told us it was like that every time. We took our business to another storage facility.

Let me just tell you Mrs. Natasha is THEE REAL DEAL! From JUMP she has got me together and I appreciate that more than she'll know! She has made this move a lot more easier than I thought it would! Yall go check them out and ask for Mrs. NATASHA 🙌🏾💛

Chelsea was Awesome!!!

This location sold my grandparents items. I live out of state and I can’t get through to anyone. No one ever answers the phone! I’ve left many voicemails and no one returns my call. Take your business elsewhere.

Natasha was a big help saving me money and she a very nice person thank you

Natasha has a vibrant spirit!!!!

Natasha was awesome!!!

Ashely and Natasha were amazing!!

Ms.Shellie is so respectful well guided an a amazing representative I suggest you talk to her when need something done

The front lady was very polite and helped us understand how to get our storage ready in time.

They lied about hiring new people. Whoever the manager I hope your seeing this because you all lie about hiring new people

Shellie and Laura were very helpful.

The ladies was very nice and helpful and polite I appreciate they help thank you thank you

There's not a zero star option which would be accurate is why 1 star was selected. If I did more research such as Yelp, this would have NEVER been my selection. I used reviews from Public Storage which is mostly in their favor. For starters this storage can be a hazard late evening as there are not working lights. There are never carts as at times Walmart Carts are in the storage. There are only 2 carts to help move things and one is hard to maneuver. They ridiculously go up on rent with no warning. From $188 for 10x10 storage to $237.. They entered my storage claiming to need access to hvac with no 3 day written notice as indicated in the leasing agreement. The lock was cut and thrown on the floor in the corner of the storage by staff. They never offered to repay for the cut lock instead they replaced it with a different type lock. This location is very unprofessional. Beware.......Research other sites before making your selection...

I had a really good experience at this public storage, the people that work there Natasha and Mark were an awesome team that helped me with all my customer service related issues. I felt like they went the extra mile. I rented from this location for about four months, and all my belongings were still in the condition I left them. I didn’t see any sign of pest insects ect… so grateful for that. In all I had a really good experience and I recommend this location to everyone and their family.

Good servis

Friendly faces!

Great customer service!

Natasha is friendly and always have a smile!!

Natasha was a big blessing to me, excellent customer service and care for my needs. I will definitely come back and refer all I know to come here!!!

Natasha and Mark are wonderful!!!

Natasha and Mark was amazing during my Auction experience they guided me through the units that I was clueless about and I'm very grateful to have met them. If you need a storage visit this location the experience is everything.

Natasha and Mark we’re very helpful. I highly recommend this place!

Natasha and Mark was amazing they helped me and my daughter out in no time. I can honestly say my time in that office space was amazing

Natasha has amazing customer service!!

Natasha and Mark were very pleasant!!

Natasha and mark were very helpful and respectful

I had a storage here for over a year why my items were here with 100° heat outside in the Houston Heat there was no AC on the day we moved out I was drenched with sweat all over

This is one of the worst Public Storage… They had a break in on Saturday and didn’t tell anyone. On Wednesday I discovered my locker was broken in .. Inside job they didn’t do a police report and told me when the ppl come to check on their storage themselves than they can call the police to make a report I’m like 😳 omg The office manager is rude and unprofessional and her story is not adding up now she saying she was on vacation… I’m having my lawyer to do an investigation on her because something is not adding up

Mark was very helpful and took me on a tour to see a couple of the storages! He has great customer service and is very patient.

Omg. Ms. Natasha was the absolute best!!! She helped me and was so kind and sweet. I’ve been having such a hard time and I feel like my luck is finally turning around. She was wonderful and helpful and I’m so grateful!!!

Hey Kim was amazing she isn’t there often but when she is I know if I have any issues I don’t have to worry she is quick to respond and take care of what ever me and my wife need done and answer all questions that we have plus she is very social and polite always in a good mood

I would highly recommend this location (8717 N. Sam Houston Pkwy E. Humble, TX). I have been working with the staff there and they are outstanding and go above and beyond to assist everyone with whatever questions or needs they may have. I recently had a situation in which needed additional attention and these ladies stepped up to the plate and assisted me get everything taken care of - hands down and kuddos to both Natasha Cook and Mark for their excellent customer service!!! The facility not only has excellent customer service/staff members, prices are excellent, location and facility is managed exceptionally well. I recommend this location hands down to anyone that is needing storage!!! These ladies and their upper management are the team you will want to work with you and for you!!!! There aren't enough stars that would cover the outstanding service you will receive when doing business with location!!!! Thank you Natasha and Mark!!!!

Well what can I say about this place. This is for yesterday June 6th 2022. So normally I'm not such a hot mess especially when I am going to do a review on a place. This is not one of those cases so upon arrival I already had a debacle on my hands in the sense that I was moving from one self-storage location to another. Luckily enough the lady down there was nice enough to coordinate with Kim up here at this location and get everything figured out to help me get my promotional entry rate as well as a decent air conditioned with an elevator storage unit to get to. Rather than dragging all of my stuff upstairs to an air conditioning unit with no elevator. Kim was sweet as could be as well as her employee was awesome she was very attentive to the issue knew who I was when I walked in the door she's quite memorable herself for real for real. Even when her employee having a little issue with the computer being a pain they kept cool calm and collected. She made sure that she guided him through what was going on he got it figured out then when a different person came in they were able to quickly switch spots and efficiently get everything done get me checked in. Kim even went as far as to help guide me to my storage locker. What a doll she is! Would have loved to have taken her home if she could of made the rest of my day so easy definitely would have been nice, But I guess I shouldn't try to steal the good employees from public storage. Overall the staff was amazing places really nice well maintained and my issues were resolved in well attended to. Definitely will recommend to anyone here come here you won't be disappointed.

Kim over here in Humble is the best she want disappoint you'll on a storage move

Kim is awesome!! Made my experience smooth and quick with exceptional customer service.

Thanks for the amazing service Kimberly .

Kim was fun and gave us a great experience on renting us a storage.

I reserved a unit online and viewed the unit in person when I realized I needed a bigger unit. Mrs. Natasha was very helpful in allowing me to view larger vacant units so I could determine which unit would best meet my needs. She made the unit transfer seamless and explained every screen as the prompts appeared on the iPad.

Natasha was great help today finding me a stratagem until 10 out of 10 help

Natasha is amazing , great customer service and very helpful strongly recommended for service! Thank you

Natasha has patience,, is helpful and considerate and nade our visit a good experience.

Excellent service, Kim is awesome!

Natasha and Kim were amazing 👏

This place has taken a turn for the worst since I first got here 2 years ago. There is trash everywhere and the aisles are left dirty for days before being cleaned up. On top of this they want to raise the rates consistently. Since Ive gotten got my unit the price has more then doubled.

Friendly and helpful staff!

I was just window shopping

Very nice customer service. VERY CLEAN!! Natasha made it fast and easy. And made us laugh too.

Natasha has amazing customer service!!!

Natasha was wonderful!!!

Always awesome

Don’t put your stuff in here if you want it .. facts I advise you to go somewhere else this ain’t it …

Very clean I love it. Just need a few more hand carts.

Great location, very friendly staff that go above and beyond to help. I would definitely recommend this location.

Very great customer service! Very helpful! Will definitely recommend.