Public Storage Self-Storage Units at 5615 Westheimer Rd, Houston, TX

Very nice and clean facility, Erica was very helpful!

Erica was outstanding! She fixed all of my issues that were my fault to begin with :-)

I would be careful putting your trust in this Public Storage location because about two weeks ago I got a call from them saying that there was a "break in" and that my storage was broken into. First, some things to note, The lady called me in a calm tone, as if it was completely normal to have your storage be broken into. When I came in to see it all my stuff was out of the storage and I was so scared that my valuables were stolen. However, I noticed nothing was actually stolen and the locks weren't even broken, as if it was just opened, and I started looking around the other storage spaces and nothing was broken or even outside of the units, only mine was broken into. This is suspicious because the day I canceled my insurance is when this "break-in" happened. I had also asked some people I saw there if their stuff was broken into and if they got a call saying that there was a break-in, and none of them got a call, they didn't even know what I was talking about. I'm not going to say they staged a break-in but the facts are just not adding up and this just seems weird

Any company would have a great addition to their team with Ericka. She was very welcoming and helpful. Any information i needed was given and unit space at facility was everything i wanted.

Erica help me out with a smooth transition to change to a new unit

Erica is a 5 star employee

Erica is very helpful and patient!!! Her customer service is top tier ☀️☀️☀️

Ericka was so patient with me. She showed me several spaces to accommodate my needs!

I had the best customer service experience with Erica. She was pleasant and so thorough in explaining all the features and benefits and helped me with my move-out and move-in details. I was not aware of the specials and she helped me to save money!! The facility was clean, neat and secure which is very important to me. Tayla, Erica's co-worker assisted in processing all my storage related needs as well. It's not often you find individuals who enjoy what they do in terms of public service. I highly recommend this location! I also wanted to send a shout out to Cici who help to "quarterback" my excellent customer service!

Octavia and Erica were very nice in showing me around the facility and helping me rent my space.

Erica helped me with transferring to a new unit and was friendly in the process.

Cici made the whole process very quick and painless and was very helpful and a pleasure to meet

No one ever at front and can't reach anyone via phone for service

Cici has excellent customer service

Came to the location and nobody was here. It’s currently 12:15pm on a Thursday.

I want to thank Ms. CiCi for her help this afternoon. She went and beyond the call of duty. I was going to remove my furniture from location and she saved me the trouble. Love her! Give this lady a raise!

Great prompt service and helpful

OMG Mrs Dora is the best. Her spirit is so pleasant. I was in and out in no time. She is so efficient and nice. Her customer service is a 10.

Great service from Cici and Dora! Extremely helpful and insightful on space and prices.

Cici is an absolute delight! I've worked with her several times and have rented with her in the past and since moving back into the city, I trust her customer service and that my unit will be taken care of! She is an amazing Property Manager and manages this huge high-scale property by herself and trains staff as well! Please be patient with her as she is the sole person running this storage facility! There are several other public storage facilities near me and I trust this location because she is there. This is my 3rd time renting at this storage space its very affordable and the space is very clean, when you walk inside the service area, it doesn't smell like a storage facility it is very inviting. Highly recommend!

Cici is such a pleasure, and she gave me the Friday sass I needed! She has great customer service and makes you feel like a family member. I appreciate her help.

Day 1 - nothing worked as all the elevators broken , so had to not take the unit I was going to rent , but nothing worked , and district manger told me id owe nothing and refund, - yet month later or more and get debt collection - I OWE 30 $ collection when shouldnt owe a drop but credited ?? Lets see if fixed this 2nd time ? that id told not owe and be credited money not owe why and dont want collection mail and worrys

Cici was great!!

Great customer service, secure, couldn’t have found a better spot! Thanks Cici :)

Quick an easy, lantangela was very professional an nice great service

Cici was very helpful and professional. Thank you for a great transaction!

Cici was an angel Godsent. Patient, calm, kind , quick, amazing customer service. Too bad I can’t give 10 stars. Thank you Cici ♥️🙏🏼 Happy holidays.

One seems to be at the office.

Great customer service !!!

Erica helped me and my husband sign up for our first ever Storage unit!! She helped us with any questions we had even though a couple of them were obvious (we were tired from work). She was funny as well! We had a great conversation with her and I really appreciated everything she did for us! It would be a pleasure to see her again! 🤩

Erica gave been 10 star customer service was quick fast and very knowledgeable with information Go see her !!!

CiCi is amazing ! She helped me so much and is very professional.

Dominique was so helpful in transferring me to a smaller unit! Thank youuuuu

Very clean place.

Baby I was stressed out needing a unit and CiCi helped me out TREMENDOUSLY, she was very patient and polite...BEST experience hands down 5615 y'all the truth man!!!

Very awesome people

Was assisted 5/27/23 by Thomas at 5615 Westheimer location, he was filling in, came over from his typical San Felipe location. Thomas was great; quick & thourough, wasted no time in navigating through the system to get me squared away. Keep up the great work and positive attitude Thomas!

Absolutely amazing

Recently just signed up for some space there with no issue. Joy was very helpful and worked with me on what exactly I was looking for. I highly recommend this place

The Manager, Cici is ALWAYS so professional, most helpful, detailed oriented, and always kind and helpful. She is an AMAZING problem solver and very attentive. She smiles at customers and gives EXCEPTIONAL Customer Service!

Very polite & cracked me up. Super sweet staff & definitely appreciate them

Joy me atendió perfectamente muy amable y muy profesional dispuesta a ayudar en todo

The most helpful service I’ve received in a long time. Thanks for making my move easy !!!

Cici is the best. She deserves a promotion. Great service and very professional.

Joy was very nice and helpful with me, Went over everything and explained to me all informations I need, she is great at her job.

I walked in during the young lady having a very stressful moment with another customer. I later found out she is the property manager at the location. Cici remained so calm and helpful with the difficult customer as well as myself. She has awesome customer service and a great deal of patience which is so hard to get from businesses nowadays. Great job Cici! Keep up the great work!

The best experience ever with Cici 10 stars

CiCi is the best ! She helped me rent my unit and helped me fix a mistake I made. She was so nice and knowledgeable and willing to help. I appreciate her excellent customer service !

Joy was an absolute pleasure. She helped me with everything I needed, and even suggested Ways for me to do better than I thought. You should give her a raise.

42 storage units broken into in a two day span weeks ago. Still have main gates open! Do not rent here.

I've had a storage unit here for a little over three years. My monthly fee started at $54 and has steadily been raised to $110 for their smallest unit. That was annoying, but it's just how these companies work. What makes me upset is that my unit was broken into three times with absolutely no compensation or attempt to make their site more secure. They have regular break-ins, and because their clients store everything at their own risk, they have no incentive to actually fix the problems. In the last break in, a lot of my personal papers and photos were scattered throughout the hallway.

Willie provided excellent customer service. He was professional and expediant. He was also very transparent. I felt right at home with the service. He adjusted to the circumstances we were in and made the process very smooth.

The only thing that is well secured here are the bathrooms because they keep those locked up well. As for the rest of the property, not so much. A crew busted in and cracked open a ton of units and robbed me of thousands in property. They failed to let me know my unit lock hub was replaced so I can come lock it. Even better, they replaced the hub that uses a lock that only they sell. That's great....except I found out after hours and they have zero customer support after close of business. Seriously, don't bother calling them. So my unit was left unlocked as the hub had no pad lock mount for a personal lock. Mine unit specifically. The other units got proper hubs and could get locked. If there was an ability to give negative stars, I would. I pay a lot of money for the unit and they definitely don't merit half of what they charge.

Joy was so helpful when I went to store 5615. My storage was easily accessible and she greeted me with a smile even with all of my questions. Please ask for Joy for any of your storage needs.

Great customer service from Ms.Sierra and Ms.Susan . They were really a big help .

Sierra provided good customer service, very professional

Sierra is always a delight ,provides excellent customer service every time. Keep up the good job 👏

Oh my goodness! Your employee Joy is aptly named! Not only was she a joy with whom to work, but a joy to the world. And today, as I vacated (or whatever the term is) Tiffany is a jewel—as in the NY jewelry store. She was very helpful. In my case moving house quickly has been a challenge. These ladies, plus your district manager Francisco have made life so much better. Each of the three deserve a pat on the back and maybe a raise. They not only sell storage but they understand the meaning of offering service. Kindest regards Patricia Lind

I would definitely recommend this location to Family and Friends, Tiffany and Sierra was very knowledgeable and professional, Keep up the Great work...👍👍👍

Shoutout to Tiffany, she was very helpful with my storage reservation. Great experience.

Well located, safe and air conditioned; clean and properly maintained although elevators don't work from time to time. Parking on site.

Shoutout to Tiffany this morning for helping us find a cart- it was very helpful to move our boxes efficiently!! She went above and beyond 🌟

Tiffany was very helpful with the whole process start to finish, she definitely got me what I needed in a timely fashion I will definitely recommend this location to friends and family

Very kind stuff and excellent service

Sierra provided excellent customer service, very helpful and informative

I can in Public Storage to see different prices of unit and Latanya was very helpful and polite and knew what she was doing

Angel did a great job helping me find a storage very nice and polite great service !!

Worst storage unit company ive ever dealt with.

Went in to inquire about a unit. Thomas was very helpful and professional in showing me 2 different units, I appreciate all of his help.

A price reduction is need and you should offer senior citizens discounts. It's pricy for monthly rates. This should be taken into immediate consideration (we are struggling).

Thomas was great at assisting me with what I wanted thank you guys for great service keep up the great work

The agent Thomas E. was so helpful and very professional when showing a storage unit to me. I would recommend this public storage to anyone looking for great customer service.

Clean, secure, well managed & great customer service - highly recommended!

I Love this place. They are on it! They are adamant about security and following policies. Cici is amazing and has been on it when I have messed up. Best storage place I have ever rented from. P.s. I am a problem child and Cici deals with me extremely well! Highly recommend!

Received excellent customer service from CiCi

Property Manager Cici took care of my unit set-up in under 5 minutes. She made everything simple and seamless and has wonderful customer service. I’ve done business at other Public Storages but I appreciate this location the most because of her and her team. Thank you!

This office is very clean, and the staff here is great! Cici really knows her stuff, and made sure I left UNDERSTANDING what the process for renting was, so that I had no questions. Keep it up Cici!