Miss Rochell made moving in super easy! She took her time and made sure that everything was correct with not only myself but several other people at once. The entire process was about 15mins long, and I was in and out. Pricing was super cheap, too!
Toiya Was amazing. Goodness. She walked me through the process and was very knowledgeable. Her energy was so pure. She didn’t mind walking me around in Texas heat to compare units with no complaints. She was truly amazing. You guys need more of her.
LaToyia, is very helpful, friendly and has great customer service!
Had my stuff here about a whole three months before someone broke into the facility and robbed a whole hallway of units including my own. Not only was the manager of this location impossible to get ahold of when I was trying to file my police report, after getting almost $5,000 worth of property stolen from me, I got notice that they are increasing my monthly rate by almost $40 a month. I can’t wait to sell everything I have in that unit and being done with this place.
Ms latoiya was awesome very helpful much appreciated 🤗
The Lady Infant was so pleasant ! She help me find a space that was suitable for my items I wanted to storage.
We need more like her .
Exciting service.. Ms.LaToya is amazing and gets the job done quickly .
Great services Latoya was a great help.
Quick and easy sign up! La Toiya is very knowledgeable, personable, and efficient. I would recommend this public storage to everyone.
LaToiya was very helpful and a great asset as the new manager for this location. I can see the difference already. Great choice!
Latoya was amazing..her customer service was perfect. She made it fast, but with grace. Everything was just wondering, and I really appreciate it. Thank you again for your great customer service.
Mrs La Toiya is a wonderful help and a very kind person highly recommend getting a storage here!!!
La Toiya made getting the unit super easy and her efforts here are very appreciated. The staff here is very kind and helpful.
LaToiya buena atención a lo costumer lo
recomiendo
Awesome customer service and very knowledgeable manager.
Robert is amazing. He goes over and beyond. I'm so glad he is now at this branch
Latoiya was great as the new manager for this location in the Houston area.💪🏽💪🏽
Latoiya she was a excellent employee came in with a smile and good attitude love the service
Sheivone was very helpful and explained everything so clearly as a first time user
Sheivone was amazing! She was so sweet and helpful and made me feel at home!
Sheivone took excellent care of me. Fast and smooth process
Lashonna was so nice and helpful. I left the business satisfied. She’s very friendly and answered all questions
Lashonna is very helpful and keeps a smile on her face
Lashonna is a great lot attendant great customer service skills!
I went a week ago to handle my father's storage. And I was running late. Because of the weather. Sheivone and and Wednesday @ store # 28110 waited for me to get there I was so glad they made the process so quick! I was able to get it done and made it home b4 the storm. Thanks ladies
Sheivone was a great help. She deserves a raise.
Thanks lashonna and infant for the help excellent customer service
5 stars for the young lady Infante. She is excellent, and I hope she is considered an asset by public storage. She gets things done efficiently, and she is a problem solver.
Two thumbs up 👍.
Great customer service. Infante was very helpful and informative. I will definitely keep my storage at this location as long as possible
I called yesterday to figure out what size storage I need to move in how much storage prizes were and I spoke to Wendy m who was so helpful in guiding through this very stressful time!
I am very grateful for all her help.
I Came In Tuesday and this nice lady named Infant helped me get a unit with no hassle. She was real respectful and well spoken and I got the unit with 0 issues.
I went in about two days ago to rent a unit and the service was impeccable, I was greeted as soon as I walked in and by one of the nicest person I’ve met in a while. Although she was by herself and had multiple customers she handled the business accordingly and I commend her for her performance. I never write reviews but this outstanding lady deserves one for a job well done I was able to tour units to find the best one for me and it was all thanks to her “Infanté” I think is her name. Thank you for a great experience and a job well done!!
I Technically don't have a storage unit here, but some of my stuff is stored his in a friend's unit. Today is Jan 4 2024 at 10:58 am. This location is 9420 main street. We arrived at 10 am to grab some stuff from the unit only to see the unit had been locked. My friend failed to make a payment back in November but has caught up since then. It should not still be locked in January. So we go to the office to figure out what happened but there hasn't been anyone at the desk for almost an hour now. No one is answering the phone and no one is being held accountable. Thus is outrageous.
Miquel was very helpful& knowledge able.He addressed all my concerns.Facility was formally Security Storage. Transition was very easy. You should have more employees like him
I have to be honest this has been an all-around bad experience. The property manager is completely unavailable. If you call you’ll get a computer and then I’ll send you to another computer and then it will ask you to leave a message in the property manager will return your call which they will not. I can set up auto pay, but the auto pay never works and you always get a $20 lazy after several months of this, I went again after the auto pay Did not work and it said that there was computer issues and that public storage was going to fix these issues and that’s why the auto pay doesn’t work so I had several months of $20 charges that were not my fault and again I cannot get a hold of the property manager, or anybody else
Great prices if you catch it at the end of the month.
The WORST!!!!!….My things have been in a storage unit at this facility since March of this year and definitely way pass due on getting my things out….The nearly $30 rent increase since Sept with the new total being over $200/a month, the ghetto office manager, and the harassing phone calls is ridiculous….They will NEVER get any more business out of me….Sorry at it’s finest….
I had a great experience with getting my storage unit! The employee Shavon Caldwell at store #25529 was great. She had a great demeanor and was very helpful with explaining my fees and documents. Would highly recommend this location for all your storage needs!
Lashonna was great easy to work with and great service. I would recommend anyone to come a storage unit from here!!!
Ms. Lashonna is amazing !!! I originally got a storage unit at the facility across the street but the rep wasn’t in there so I came to her and she took great care of me !!! Even gave me a phone case for my phone !!!
The lady in the office was nice and very helpful when I went to put my things in storage. I will say however that I wasn’t a fan of the phone not being answered and having to wait 10mins outside the office to get my code to the gate. I assumed this was a one time thing, however it’s clearly not. I’ve been up there twice since then, once to retrieve my things and try to drop the keys off and another to just drop the keys off but no one was in the office and I couldn’t wait all day. I’ve also been calling for several days as well, but no one ever answers the phones. Please do better in these areas! I do not want to have to pay for a unit I am no longer using, but it seems I might have to since I can’t catch anyone to tell them I’m done using it and return my keys.
Lashonna was super sweet and she was very helpful!! The location was nice.
Ms. Kim what more can I say then that you absolutely a pleasure to work with. I went to public storage today and was greet3d with a pleasant smile and and happy to help attitude. Although it was almost 107 she said was more then willing for me to come inside and cool down for a bit while she worked on my account. She answer all my questions and was helpful in every way. I thank you and wish we had more people customer service like you!
Kim went above and beyond to help our company . Great customer service !
Lashonna was very help and courteous.
We’ve used this location since 2017 and it’s been a great experience. The staff is nice and the facility is secure. I recommend.
Lashonna was very helpful showing me different storage units and prices with the best rates I will definitely be back !!! Thank you
lashonna was so nice & HELPFUL i 1000% recommend this location thank u❤️
I am proud to say that I had a great experience at Public Storage. I was treated fairly and given the utmost respect by the young lady Daijaneek. She had a positive attitude, very chipper, informative and full of light!! Thank you and I will definitely use this again if needed!!
Excellent customer service with a friendly smile. Extremely informative and courteous. Made my experience exceptional.
Update- So I have tried calling now 3 times this week, each time I leave a voicemail and no one answers. This is the most unprofessional property I’ve ever had the displeasure of working with and will
be my LAST MONTH renting with them. Disgusting. This property is not good. do not rent here. I got a $20 late fee PLUS a $25 returned check fee due to my account returning a payment that I KNOW HAS MONEY IN IT OVER $2k! Then I have made payments on time no issues for the last year and they don’t care at all no leniency no understanding whatsoever even when i tell them i will fix it with the storage payment today. DO NOT RENTA AT PUBLIC STORAGE OTHER PLACES ARE SAME PRICE AND IM SURE MUCH MORE UNDERSTANDING
Amazing facility, super clean!
About two weeks ago I stopped in on LaShonnia and she was sooooo helpful. Set me up with a unit and provided me with great resources on items we needed to box up our space. She definently made the experience quick and easy and made me feel like I made a great choice in selecting public storage for my storage needs. Thank you LaShonnia!
Lashonna, she is so wonderful, kind and patient. I do appreciate her so much. Thank you so much for being here for me
Lashonna has great customer service thanks for the help
LaShonna was very courteous, very polite, went over and beyond to take care of us, I was definitely impressed….
Lashonna has great customer service thanks for the help
LaShonna did an excellent job explaining the property and helping me find the perfect rental space. I'd recommend anyone to come here.
Lashonna has a great since of humor and great customer service thank u
Lawshawnda is so very nice in helpful ☺.
Ms LaShonna…The best service get with her she was wonderful great service very helpful🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩 wish I could give her more stars
Natasha very very great and she help me pick the right size.
I love this Public Storage location Lashanna has the best customer service top tier and makes sure that everything is just fine .
Thanks so much LaShonna for all your help.
LaShonna was so friendly and helpful! I had a problem at another location and she came down to that store, which she is not the manager of, and helped me. She is a rockstar!!!
Lashonna has great customer service
LaShonna was a joy to deal with, made the whole transaction easy and was very personable. Great experience.
Lashonna helped me create an account and download the app great customer service
Very good customer service and very very helpful...Ms Lashonna was very very helpful and I appreciate her alot... 5stars
Was helped by a wonderful lady named Ivy- she was really nice and answered all our questions, and even provided us with a dolly to move our boxes! Definitely using this service again
Ms. LaShonna Customer Service skills are Awesome. She attentive and Knowledgeable of her Craft.. I definitely enjoyed renting from Her as apart of your Agency 10 Stars plus.
Lashonna was through and explained everything in detail. Top notch service
Went to south main location Lashonna was professional she made sure I got everything I needed and made sure everything was right greeted me in made sure I had on a mask she get 5 stars
Lashonna was fabulous!! Personal attention, kindness, and understanding above and beyond. Thank you, Lashonna¡!
Lashonna is the best drove all the way from Oklahoma and got the best southern hospitality thanks
LaShonna is an amazing help I appreciate her
Professional and caring insight. She walked me through the process and was there for all my questions. Thank you beautiful
Lashonna has excellent customer service will be renting from her location