Public Storage Self-Storage Units at 8430 Gulf Freeway, Houston, TX

GREAT LOCATION & STAFF....Listen I called first and was told a cut down price...Got to the office and got a even better deal. The staff were professional and very courteous and even let me do a little walk by to check the unit before purchasing. Mr. Devon was knowledgable about everything and didn't leave nothing out. I love this location because it's in between two places I frequently visits. And no matter how big or small they can always give me the service I need. 6 star ⭐ location tell them I sent you .

Davion and Latoya have great customer service

Latoya Was very helpful

Latoya was great very informative

I would definitely recommend this place to some more people looking to store their belongings.

Davion and Latoya was very helpful, & has great customer service.

Davion has great customer

Davion has great customer service and has helped me very well. I love it here

Davion and Latoya have great customer service

Excelente

Davion has great customer service he's very helpful.

Davion has great customer service!

Thank you Byrd you was great !!!

LaToya was so very helpful and totally Amazing

Latoya was very helpful and such an amazing person

Latoya was great

Great storage!! Everyone was kind and helpful. Love the service here.

Davion and LaToya was very helpful yesterday in assisting me, they walked me to my unit without hesitation, they has excellent customer service skills!!!

Toya was amazing very informative

Toya was very professional it was nice to see a new friendly face at this particular location keep up the good work

This location is amazing!!! I just got a storage a few days ago, and as soon as me and my husband walked in, all of the employees were so helpful and amazing!!! I would recommend this location to everyone I know because of the staff and how professional and great they were. You’ll rock! Keep doing an amazing Job!!

Awesome service, proficient staff

Great service and great place for a storage to rent for space

Davion has great customer service!

Craig was a very kind and helpful and Will defenetly recomend family and Friends

Davion was very helpful and enjoyed his customer service!!

Was very professional answered all our questions and helped us with the move in process

Davion and Latoya have wonderful customer service.. promote both of them!!!

Davion and Latoya have great customer service they're very helpful!!

Davion and Latoya have great customer service, they're very helpful...

Davion and Brodrick have great customer service. We love them

The gentleman here are AMAZING!!!!! Especially Davion. Keep up the great work fellas

Nick & Sara are the best ever they are very helpful

Davion has good customer service, he's perfect, very helpful!!!

Davion has great customer service

Davion has great customer service... he's brilliant

Davion has great customer service, he actually helps me. We love him

Davion has great customer service

Davion has great customer service, my code wasn't working and he helped me with no problem great Customer service!!

Tiffany was absolutely terrific great customers skills public storage rocks 😁

Davion has great customer service

Davion is a great worker, he has great customer service!! We love him

Davison, was very helpful with the unit I purchased from auction. I would definitely recommend this storage location! Need more employees like him.

Davion has great customer service, and he actually helped me out… I just had surgery and he was very helpful!! Thanks love him man!!

The two ladies Cynthia and Yessisa had great customer service and they were very refreshing. Helpful and professional. Office was clean.

Davion has great customer service and he's the best thanks for all the support !!

Davion has great customer service and he's the best, he helped me with the process and made it much easier for me thanks to him.. we loved him!!!

Davion and Broderick have great customer service they are the best!!!!

Davion has great customer service, he’s very generous and polite I love him

Went in to get some questions answered I needed clarification on Craig was helpful and informative. Thank you, kindness goes a long way these days and it’s free.

I went in mad and disgruntled about something personal and Craig and Latoya went above and beyond the line of duty to ensure they helped me out both mentally and physically 😂 they made the experience so personal and the least I could do to return the favor is leave them an awesome review 10/10 must recommend 👍🏿

Not a very secure place to store your things. I went to check on my unit after a few months of ongoing construction of the AC system. My unit had two holes on the outside and inside. I voiced my concern and was told that it would be done soon. It took more than two months. This last weekend I went to check on the unit once again and found that the latch where the lock goes was bent. Someone tried to break into the unit. Turns out several units were broken into on multiple occasions and no one was notified. At least mine wasn't successful. I was told the latch would be replaced last week. I called to follow up and Jennifer could not give me an estimated time of when it would be replaced. So if the robbers tried again, they would be successful at removing the latch with the lock attached. Not only that, the facility never notifies you if there is work being done on or around your unit. They claim they sent you e-mail when in fact they don’t bother. Not even a phone call. They just change the locks and it’s a hassle trying to find the keys to the lock they replace. They knock your things over and the workers leave broken locks, nuts, bolts, dust, and trash behind. Beware of this storage facility and the employees who act like they don't care. Update: it’s been months since the review and overcharged me for three straight months I guess to cover the replacement of the entire door and latch. They left trash behind, again for the customer to clean up.

Davion has great customer service, he helps with everything you ask, he’s also very knowledgeable and generous. I love the storage

Tiffany was very friendly the staff is excellent

The staff is very polite love coming here

Tiffany and davions customer service is great, they're very helpful, they need a raise asap they are very good employees.

The staff here is awesome A 1 service

Davion has great customer service he's very polite and professional, keep up the good work!!

Best service we have had today. We have used Public Storage for years but today was outstanding. Craig had three clients and knew how to manage helping all three of us customers. Mr.Craig was polite and patient. I give 5 stars because of him. The unit was clean and years before it was not we had to sweep and mop it ourselves.

Craig was professional, efficient and very resourceful. I'm was very impressed.

davion and craig has wonderful chemistry together, they have perfect customer service

Latoya and Davion have great customer service, really enjoyed them.

Latoya and Davion were so patient polite kind helpful and I'm so thankful for their help

Latoya (property manager) is truly a helpful person. Latoya (manager de la propiedad) es verdaderamente una persona que sabe ayudar.

They have great informative staff, there also respectful understandable and friendly and whiling to help and great deals on there units at the locations

Toya is very nice and very helpful

Latoya was perfect very informative and very professional

Latoya is excellent

Davion was extremely helpful...thank you

Josh was amazing. Hed had excellent customer service.

Joshua was amazing and so helpful.

Latoya was incredible great customer service always stop by and see her

The Public Storage at this location on I45 near Edge Brook, the employees are friendly, very helpful and compassionate.

I have had a storage here for many years. Staff are friendly and it's always clean. Only thing I don't like are the hours. I believe it was after covid when they changed.

Yall hours on website are wrong fix them... making people drive up for nothing 😡😡

No issues getting a storage unit. Office staff very helpful and friendly.

Ok

Davion and Latoya had great customer service, enjoyed the enthusiasm they had good work guys!

Davion and Latoya are great their customer service goes above and beyond! Keep up the good work

Well manner staff Craig and Dee was very helpful thanks for your business

Davion and Craig are some of the best representatives in public storage. Great work guys

No one's ever in the office when you need them. And 6 o'clock is WAY too early to close!

Davion was great in showing advising my unit size. Toya was also supportive in getting me the right size.

Beware!!!! Do not waste your time or money at this establishment, unless you want your property stolen and vandalized and money down the drain. Shame to all involved in these petty crimes against the people who have outright paid for their possessions. Don't think twice, steer clear of this place!

Davion Provided Good Customer service i was able to get a storage with no problems

Customer service is excellent and newly office is amazing

Latoya is very knowledgeable about storage to me and professional I thank her for helping me lease a storage here.

Davion @ store#21208 has provided excellent customer service. He made sure that all of my questions & concerns were answered. Come to this location if you need storage!

Latoya was very beautiful and informative love doing business with her

Toya is incredible very informative and beautiful love it

Potholes look like Lunar Craters -------------------------------------- Looks like the location change management and now the AC has been turned on Looking forward to bring back my junk there

Toya was very outstanding. She made me feel very welcome. When I needed help she made me feel that she was grateful to help me.

Latoya I think that u are a good woman. And a very beautiful woman thanks for helping me out today

Latoya was amazing beautiful lady inside and out must visit her

I got in and out without delay. Ms Latoya greeted me with a gentle hello with an eager-to-help attitude. She was very very helpful when I asked questions about my account. My property was safe just like I left it. There was a dumpster present for unwanted property and the ground was clean and without trash. An overall pleasant trip to and from my storage.

Latoya was very helpful and nice. Very pleasant to be around

Toya was great excellent services

Cesar he’s so kind and helpful also he’s bilingual and courteous I really recommended him

Cesar was very helpful in helping me rent a storage unit will recommend to my family

Latoya and ceaser are very hard workers very informative awesome place

Ms. Latoya has been helpful and informative about steps to clear my unit and where to take any stuff that I did need anymore. The customer service was great.

The customer service was excellent nice and simple move-in process

Mr Byrd was great. All smiles. Thanks for the help

Latoya was very helpful and informative and got me what I needed right away. She is a pleasure to work with! :-)

Latoya was awesome and beautiful she went and found me cart

Latoya was amazing and very informative love it

Really great place, recommended by Yesenia from public storage Glenvista.

Latoya was very helpful she made sure all of my concerns were resolved. She was attentive in all of the specifics i needed for a storage unit. Thanks i give her a 10 out of 10!

Cesar es el mejor trabajador de public storage

Cesar es el mejor gracias

Cesar is the BEST!! Super helpful and pleasant yet professional!

Latoya was very insightful and professional. She made sure I was familiar with accessing my account online. Cuddos

Cesar was very courteous and helpful.

Toya did a great job and gave me a very pleasant experience.

Ms. LaToya was exceptionally amazing and very knowledgeable while assisting me during my transition in a stressful situation. I love her personality and professionalism. She’s the greatest! Thanks a million Lady T!

Cesar was great needs a raise

Cesar and Toya are great

Great location services and got a very warm welcome from MissToya

It's the hours for me. Open late (9:30a) and close early (6p). This is not commensurate with most work schedules nor other PS in the area. At least extend the hours on weekends.

Since day one till the day I decided to vacate my storage Latoya and Cesar were so much help and I appreciate their communication and every aspect that I have had snd made it good I recommend for people to choose this facility as their storage thank you so much for everything.

What a great location, very friendly associates with professional service. Mr.C

Latoya and Cesar Were great help and have very nice customer service . Would love to always see them when I come and pay my bill

my experience with Toya was so beautiful. she helped me so much on my rental I will definitely tell people I know about this location. thanks Toya

I had excellent service and politely taking care of by Latoya

ABSOLUTE NIGHTMARE! BREAK INS! NO PROPERTY MANAGER ON SITE! THEFT!!!! I had reserved a unit two weeks prior to move in and was not given the numbered padlock code (not the gate code) to get into the building to access my unit through the app. Took me 3 hours on hold after multiple calls and emails sent before someone told me the code. This cost me $100 extra from renting my Uhaul Truck no thanks to this location and Public Storage with their poor customer service. Upon returning the following day, another customer had pictures of multiple break ins to his unit which looked like and inside job. I will NEVER do business here as I moved to another storage. You have been warned.

Thank you for all the help to Jennifer!! Super helpful with all the process and very nice!! Definitely recommend!

I Highly recommend Public Storage!

Cesar was very helpful

Super clean and Cesar was friendly

Very clean and good services, definitely recommend

Great prices, nice people!

Rented a unit for only one month, went February 1st to go get my things and found that my unit was broken into and had everything taken the only thing they left was my daughters books and my mattress and when I went to the office to tell the front desk worker he asked “ when was the unit broken into” as if I knew exactly when they broke into the unit. My unit still had the lock on it which makes me believe it was a person working there that did this because the lock was not broken someone had access to my lock and went through all my things and then locked it back up

I work with mr Byrd he is fantastic the best ever please come to this location

today we went in looking for a storage unit, cesar really helped us out alot by getting a 20x10 unit walked us thru everything. thanks again

Cesar provided such great customer service :)

Cesar was a pleasure to speak e...He was kind and professional...He made my check easy and seamless... thank you public storage...😊

Cesar was so kind today and made it so easy to get my storage unit !thank u

Muy limpio

Clean spaces

The gentleman that waited on me was very helpful and knew what he was doing. I wish I could find more people at other places that I have gone too was like him.

Roban mucho y un lío si no tienes aseguranza y peor que te piden recibo de lo que compraste muchas cosas que no te dicen cuando rentas el lugar las puertas dañadas eso sí el precio sube en ves de bajar no falla

Jennifer helped me with mu bill! Kudos on saving me some money thank you!!

For the side of town/location that this place is on, they offer very speedy and courteous service. Will go above and beyond to satisfy customers.

Just left there and left very pleased. Jenn was very helpful and was very knowledgeable about the business. Thank you Jenn!

Great prices and good security. I like that the staff knows your name! I've stored with them for a year now and I am satisfied with the facility - being able to have a storage on the 2nd floor is great during Houston's flooding! 23 October 2022 47 units were broken into! 3 weeks prior, 53 units were burglarized!

The worker was very helpful and knowledgeable about making sure he served me in a timely and fashionable way.

Friendly customer service and as long as you make majority of your payments on time they will work with you in emergencies only. Air conditioned and closed, big storage spaces. There were a few cons that I couldn’t really get past. Every time we went to this storage unit there were nails and screws spread out amongst the whole back side of all the driving areas. Be cautious because i had to replace many tires after visiting this place. If you have the option to walk through the buildings to the back, I would do that to spare your tires. The next thing was the storage units aren’t accessible past 6 on most days and 5 on Sundays. The gate will lock and you will have to call management to get you out. The last thing that I wasn’t too excited about is how all of my things had these tiny black bugs in the bottom of everything. Also all of our things had this gross sticky film over it, idk if it was from the bugs or what.

The front desk employee Cesar was incredibly helpful in helping me find the best suitable storage. Even granted me a tour.

Muchas gracias a Cesar por ayudarme excelente trabajo

Great service and knowledge of product

Ridiculous rates increase rates. Took my business elsewhere. Expect for Public Storage to bait you in for a low low rate and hike it on you every few months.

UPDATE: The response from the business shows how unprofessional this location/company is. Still haven’t received a phone call from the manager, Cesar, as we were promised multiple times. I suggest potential customers look elsewhere. The gate closed on my car while my husband was on his way out after picking up a few things from our storage unit on 05/30/22. The man working that day was the janitor, who told us he hasn’t seen something like this before, that the sensor should have prevented this, and to call when the manager was going to be back the next day so he could figure out a way to fix the situation. We’ve called for two days since, with promises that the manager, Cesar, would call back with a solution for us. We’ve yet to hear anything back. This is the car I drive my kids around in. Although we’ve had no issues with storage there, this is completely unacceptable and very disappointing.

James was awesome help thank u so much very much appreciate ur help

Cesar was very helpful! The place was neat and he was very informative. He definitely made me feel pleased with choosing to use this storage.

Great establishment! Recommend for all your storage needs!

Very clean property and definitely like where Its located

Very clean, and friendly employees, will be coming back.

Cesar was such a big help and very courteous! He made this a very pleasant experience.

Came in to ask a few questions and the guy Cesar was so informative answered all my questions with no hesitation. 🖤

Hello my mother rented a unit at the 8430 Gulf Freeway Houston, TX 77017 location that has been broken into twice and management has refused to do anything both times when it came to security. It is appalling that this happens and the employees do not care. Both times have been reported to the police and a report to the BBB for the ineptitude and lack of responsibly demonstrated by your facility will be done. I am very displeased with your company and the practices shown. I will NOT be recommending your facility to anyone and will make sure no one I know rents from here.

Amazing place! Cesar is awesome ! Thank you!!

Gate locks at 6.. stayed cleaning my storage late and had to call 1-800# to get out. Understand the security part but if I got the code, LET ME OUT

Cesar is amazing, helpful & answered my question great manager!

The one on Gulf freeway