After paying almost $200/ month, we found alot of rat droppings on everything we owned. I have never been so disgusted!!!
Vicki was the most helpful and most caring person, on site, that I’ve ever meet. We talked and laughed and she Never lost focus on the task at hand, satisfying the customer. She’s one in a million in my book. Thanks Vicki.
Vicki was awesome and wonderful customer service A plus
Ms. VICKI GAVE 💯 %
HANDS DOWN THE BEST EXPERIENCE EVER...
My experience with the manager Vicki was ABSOLUTELY WONDERFUL!! She went ABOVE AND BEYOND to assist me with my rental!! Definitely a top tier experience!!
Viki is the BEST! Give her a raise and less hours!!!
Very poor customer service at this location. I have unit here and got broken into. Property manger has no customer service skills.
Vicki was very patient, cordial and yet professional while assisting me reserving two storage units.
I called the front desk and the phone number for location 11810 Westheimer Hoiston 77077 at 5;00 on a Friday where I have 2 storage units and the person I spoke to is no help at all who does not even have the code to the door or no one is answering the phone for assistance. Wbat happened to customer service of Public Storage? I guess it's time to move to another storage compamy. Maybe I can get better customer service.there
The overcharging is insufferable here. Expect your rent quickly go up. The rent levels will far exceed any of the nearby storage companies. AVOID!!!!
DON’T STORE HERE
This company is a bait and switch. A few things to note: 1) Your rent will double very quickly; 2) They nickel and dime you (for example you have to purchase their locks; 3) Customer service is pretty much non existent. There are plenty of better choices out there that aren't brimming with corporate grifters.
Vicki is very kind and an amazing person. She was very helpful
Dora offers excellent customer service. The single star is for the price increases. My unit has tripled in price over the last 18 months. Went from $57 to $201 a month.
Thank you Dora for your excellent customer service and understanding in my situation to better assist me! Will recommend to friends and family! 👍👍😁😁
I don’t recommend this place. If I can give them 0 starts I would. They change the our lock without informing us and when I went to ask about it the front desk girl gave me an attitude saying an email was sent out months ago. I did not receive any email. She has no customer service skills and very unprofessional.
Vikki is the nicest person ever….very helpful
Prefect place to come and thank you so much Vicki for your help
I spoke with ms Vicky she was awesome and very helpful great service 🥇🥇🥇
Ms. Vikki was very helpful and went above and beyond. Thanks a lot! Big kudos!
Online service and customer service was deplorable.
But the service rendered by Tina at the kiosk was professional, courteous, and pleasant. I recommend promotion and raise.
Walter
Ms Vicky so helpful good to me. I couldn’t have done this today without her
This Public Storage has been most helpful when I needed to move things around town and store a vehicle for work. It's clean, affordable and the staff is upfront and fair.
The experience was great very professional Yolanda good
Mrs. Vicki just saved us!
My mom is moving to houston from corpus and we needed a storage unit. PUBLIC Storage accidentally rented us an outside u it and there were a bunch of hoops to jump through to get transferred.
Mrs. Vicki saw me struggling and basically walked me through the entire situation.
We were up against the clock but thanks to her we will be getting everything g taken care of. Self service facility ? Great concept but I prefer a human being that cares as apposed to a kiosk.
Could not have done it without her help
LaToya anda Daz are a great team. They have awesome customer Service.
Very Easy to move in. Ms Yolanda was great help during my whole experience. I would definitely recommend everyone to come down and receive this great customer service.
Great service made my move in experience easy
She helped out some much everyone else gave me the run around
Miss Vicky is wonderful she made getting in to the unit very easy customer service was excellent
Great customer service from vicki
Amazing service from Vicki. Great lady
Vickie was so helpful and amazing! Her customer service made my day considering I'm going through a stressful move!
Vicki is awesome! She is professional, kind, understanding and knowledgeable! Thank you so much for everything ❤️
I just got storage this week and Vickie has been absolutely amazing! Even though the location is primarily a self-service kiosk, she has really made herself available to help me with the process, when she has been onsite. She is knowledgeable and very personable. I did not feel like a customer, but more like an old friend that Vickie has known forever. Nowadays, it is hard to find people who want to help you, so Vickie renews my hope in mankind.
Great service from Vicki. She is the best
Vicki is the most amazing
Vicki is great very helpful
Vicki is very kind and helpful
Vicki was a great help and wonderful to work with
Muy buen servicio y gran ayuda de parte de los trabajadores
Perdí mi llave para poder entrar ami storage y el día lunes fui pague para que me den una nueva por que me urge sacar unas cosas y aún no me llaman la verdad que se pasan si uno hace las cosas es por que le urge a uno como voy a esperar dos semanas para que me den una llave no puede ser posible
Today I had the best move in day at public storage. With a big smile, Vicki was able to handle all of my questions. As she walked me to my unit, she gave me advise on where to park my truck and which door to go through. The unit was clean and ready for me.
Vicky is the person to see when visiting this facility! You’ll have all your questions answered.
Vicki was very helpful and patience funny and friendly
Super easy and accessible, very convenient!
Yolanda you were super nice and helpful..made the process easy
Vicki was wonderful great service
Vicki was amazing great job
Vicki was a great help thank you
Great experience with vicki
Needed help and Vicki was great wonderful person
Vicki took great care of us!!
Needed a storage and had the pleasure of working with vicki. Highly recommend going to see her
Had a great experience with vicki
Vicki is one of a kind 10000 stars
Vicki has amazing customer service. She is very kind and willing to help you any way she can
Vicky keep up the great work
Vicki is a great help and excellent customer service
Vicki is wonderful great service
Great experience with vicki
Great experience with vicki
Great service from vicki I would highly recommend her
Great customer service from ms Vicki thanks a lot
Vicky has been amazingly helpful and kind. She even used her lunch to help.
Vicky was great and awesome
Ms.Vicki was extremely helpful and super nice. The process was really easy and smooth. Thanks again!
Ms Vicki was very patient and helpful with me
I received a call and ask me come to inspect my unit because something was happened. I come immediately and I found that the lock was broken. The worse is that the person in charge told me she has to do something and come back in 20 min. I don’t know what shall
I do now. It is the worse services
Excellent customer service from vicki she is very kind and helpful
Vicki was very kind in my search for a storage unit highly recommend coming to see her
Best customer service I have had in a long time from Vicki. Great experience and would highly recommend. She was very helpful and knowledgeable
Very pleasant and helpful. Vicki was simply amazing, I had a problem and she went above and beyond to assist me. I really appreciate her efforts, awesome person.
Had a wonderful experience with Vicki. She is great
Ms. Vicky is the best ever, every time I move and need storage I always go to her. I never ever like dealing with anywhere else, I referred my mom and we’ve been working with her ever since with all my moving needs
My storage unit has been broken into not once but TWICE at this facility and my Limited Edition HARLEY DAVIDSON was STOLEN - I've spoken to both the property manager and Kevin Moreau, the district manager and nobody will let me see the security footage or turn it in to the police for the insurance claim. Did I mention nobody contacted me to tell me it was stolen, because the lock was STILL ON THE DOOR. The latch was broken, but my lock was placed back on - I believe this was an inside job, and Public Storage is making it impossible to prove otherwise as they won't give up the security footage. DO NOT TRUST THIS FACILITY WITH YOUR BELONGINGS!!!!!
Vicky was super friendly and helpful. Moving my stuff in was a breeze!
Had delightful experience with Ms.Vicki she's very good to work and she was very helpful when I needed assistance.
Vicky is very nice pleasant and helped me navigate the storage process with ease.
Vicky was amazimg! She's very knowledgeable of the storsge facilities. Thank you Vicky for your time and patience.
Shannon was very friendly great positive attitude, she even let me use a loaner lock for my 10x12 storage outside thanks Shannon for your professionalism.