This review is not a reflection of the staff as I never had interaction with them but simply the storage unit as a whole. I always noticed this strong fishy smell when I moved my stuff in back in April. Upon digging further I found a review here that mentioned someone has boxes of Dried Fish in the storage unit and unfortunately the staff cannot tell them to move out their fishy boxes. I figured since the smell was towards the beginning of the entrance and my unit was towards the very back end that I wouldn't have any issues but upon moving out and opening my boxes I noticed a faint fishy smell. The exact same smell as the storage building. If you have blankets, clothes, mattresses etc. I would HIGHLY advise against putting your things here. I hope i'm able to get it out with a few washes and hopefully deodorizing my mattress.
I am so happy to see that there finally have 4 wheel dolly available for customers to use
Sam & Aiesha was very helpful today. Its a pleasure to find good customer service.
Samuel Washington should be head of customer service for Public Storage. I have been a customer for 22 years. I have had many bad encounters with poorly trained employees. It boarded on the level of rudeness. Sam in an earth angel. He deserves to be in upper management training managers. Rarely have I had a person who was so kind to me and not be a friend.
He is a friend now. I would hate to lose him, but he is an excellent ambassador for Public Storage.
Good customer service when I visit this location.
With a move close upon me- I called this location and spoke with Aiesha- she was so pleasant and helpful. I was not sure of size & capacity. and now confident with that and price point - I can check that off my to do list. It was nice to speak with a person who wanted to help and knew just what I needed to understand with renting a space. Thank u again And look forward to meeting soon
Great customer service always from Samm, he has a lot of patience. Keep up the good work
Samm is one of the nicest people I ever met. He is very helpful and goes above what is required of him. Clone him (:
The customer service was excellent Aiesha did a great job helping me out
I really appreciate the time Aiesha took to explain and resolve my auto-pay issue. She was kind a professional.
It was good. But the security seal was broken. Not sure if someone came and made an extra key with the keys inside the storage. That's very concerning for me but I will double lock it.
employees, very sweet company prices are a rip off How can in one year you go up so much 80 to 110.00 Are you serious 30.00 dollars , taking advantage of customers? wow Don't think the owners care about customer service they lose a lot of customers taking advantage of them like that , at first they make you think you're getting a good deal It's a front, and then they answer your comments. I did that before too. I was a customer service manager for years , I got five stars because I didn't mislead my customers. I was honest and took care of them. I'm sure the owners would not like to be taken advantage of if it was them , Rather they purchase or rent or buy so think about how we feel Because we are your customers and we bring you business sad how some people run their business and I see you only answer the good reviews no comments on the bad That sad too
Aiesha was really helpful and friendly very good customer service!
Aiesha was great with assisting me with information needed concerning my unit. She was knowledgeable and easy to talk to. Great customer service.
Thanks Aiesha for helping me with the late fee.
Thanks Aiesha for the help and information about the storage……
Aiesha is really helpful and made my transfer super easy! Great property and staff
Aiesha Was awesome at assisting me with my issues! She help me measure the unit I needed and also listen to what my problem was with my account. Great customer service and did it all with a smile ! Thanks
Aiesha is always nice and helpful when I have to work at this location! Keep it up
Ms. Aiesha was super helpful and very knowledgeable and professional. I highly recommend this place
Sam was so kind, diligent, and helpful. The storage is perfect and he got me right beside my mother’s unit. I would recommend this public storage to anyone. Also the location is conveniently right off the highway ! So nice.
Aiesha was very helpful today! She help me and my family with getting the right storage with air conditioning.
This location is great because of Shameka and the entire staff. Great customer service is hard to find but not hard to find at this location. Great job Shameka and Public Storage, the best in the business.
Chameka was super helpful and made everything super easy after things didn’t work out for me at another location! Thanks!
It was easy and convenient to obtain what it was I was looking for at a price affordable.
Shameika is so helpful and patient with my first time rental. Storages are well kept and look new.
Shameka is the absolute best! Super sweet and very helpful. Rent was increased WITH notice but I had missed that email and was able to find it afterwards. I called to get more information on my bill and the increase rent and she was super understanding and informative and was able to have my rent kept at the same rate for the next 6 months. I’m very grateful for that!
This is sad to say because they have some really good employees that work here and are very nice But my RV was stolen from here. The security for this facility is very weak and people can just follow others through after they open the gate. It was a very sad moment for my family, and I was hoping that They would offer some type of discount for at least the months that my RV was stolen from here But I got nothing in return and not even a phone call from the owner. I’ll never trust a public storage again
Beware I have been at this location for a year and my rent has went up twice. Was paying 56.00 plus you have to have insurance which is another 15.00. So first time it went up I had to pay 74.00 plus 15.00. NOW IT WENT UP TO 99.00 PLUS 15.00. This is crazy!! Going to see if I can find a better place for my stuff because this is crazy!! DON'T FALL FOR THE CHEAP RATE BEFORE YOU KNOW IT YOU'LL BE PAYING HIGH AS RENT. BEFORE I KNOW IT BY THE END OF THIS YEAR I'LL BE PAYING OVER 180 FOR STORAGE. STAY AWAY!!! LOOK ELSEWHERE.
My experience today with Chameka Brandon and Samuel was best good 10/10 do recommend. Storage units were clean they were friendly and fast.
I have to say my experience with chameika was amazing she gives out great vibes love it I will be making public storage my forever storage place as long as she's a part of the organization thanks ma'am for all your help
Tamika and Mr. Jefferson are the most best employees Public Storage has to offer. They do the best job they have the best customer service. The restroom is always clean. I love doing doing business with this location!
I needed assistance with my unit. Staffer Sam helped with patience. Explained what I needed to do in simple terms. Helped me understand what I needed to do and everything worked out. Thank you for having great customer service.
Shameka greeted me as soon as I walked into the store. I've been pretty frazzled during this last move, and I didn't really plan ahead as to what I would need. Shameka listened to a brief description of my moving needs and then suggested a solution that I didn't even know was available. She was so kind and patient with me. She and her team even took extra care of an issue that arose when I packed the car too tightly.
On this visit, I didn't need a storage unit, but when I asked about them, she reassured me as to what might meet my needs should I need one during this move. Thank you, Shameka, for being so friendly and helpful--your kindness means the world during this stressful time! :-)
Schameka is an excellent rep at this location and has made my use of this facility extremely smooth and pleasant! Since day one she has gone above and beyond to help me settle into my storage space....I was given an excellent rate and all my needs were taken care of...this location is very secure, organized, clean and tidy...if you need a place to store your property this is definitely the place to go!
Do not come here. The rent has went up twice in a year and people are stealing from tenants units. They are not even trying to help refund the money that was stolen from me.
Benita was fast, efficient and super helpful! Facility very clean.
Chamekia gave me excellent service
The guy Sam at the location was helpful even though I didn’t get a unit. He was very knowledgeable about the different sizes and what all could and ( not ) fit, and didn’t feel like I waisted his time.
Golf Service ando Great manager Sam golf personas.
Jasmina was very friendly and very helpful, patiently answering all questions I had. Our climate controlled unit was very clean. Flat bed carts were readily available by the elevator for our use.
Jasmina gave me amazing customer service.
Front desk is great, But management keep changing prices
Ms. Chamkia was wonderful and fast
Ms Chamekia was wonderfulllllllll!!!! Definitely recommend!
Este lugar es seguro, la manager lo trata bien. Son muy profesionales en hacer su trabajo.
Her name is Chamekia & Sam. They are great people to do business at the public store.
Lo recomiendo. Eh tenido una buena experiencia en este lugar.
Since 2021-2023.
Sam was incredibly helpful and so very friendly!! Thanks
Great place, nice and clean.
I find the manager, Chamekia, at this location rude and inconsiderate. I had a moving company deliver my contents, when they got ready to leave in their tractor trailer they circled the building to find the gate on the opposite of the building locked without access panels. I went inside and asked them to open the gate and they told me they couldn't, they didn't have a key. I find that hard to believe as they would have to give access to the fire department in the event of an emergency. So couldn't? Or wouldnt? In either case Chamekia's interaction with me was rude and short and unapologetic to the situation we were in. It took the trucking company 15 minutes to back around the building and exit.
The lady at the front desk for very pleasant and kind. Thank for you help!
Samuel Washington Customer Service was Superb !!! He did a great job of answering questions that I needed and everything…
Thanks Samuel for helping me out with all my questions and even answering questions before I asked them. It’s like he knew exactly what I was going to say next. Pay this man more !!
Very helpful quick to answer all my questions, the guy Sam is a awesome person
Chamekia helped me get my lease signed with public storage from simply and made my transition pleasant and easy
Very professional and got the job done efficiently. I had a unit and drive away in about 10 minutes
Chamekia is a great trainer and Property manager. She helped me with my rent decrease after numerous times of complaints. She went above and beyond . Southwest/Wilcrest has an AMAZING team love them all
The customer service is really good but I must say, if I compare the location on Hayes Rd to this one, I would choose Hayes. First off, there's only one pulley cart in each section. That means, if 2-3 people come in to transport their belongings into their storage, you will not have anything to put your stuff on. Secondly, it's one way in and one way out. I thought I could go around to the exit gate to get out but nope, that gate doesn't even work. I had to back all the way out and go to the the entrance gate to exit. Lastly, I have so much trouble with pulling my latch close to lock my storage door.
Chamekia was very nice and got me in and out
When I say this location customer service is A-1!!!! They Rock!!!!Being in customer myself for over 30 years this is the way people should be treated. They were sooooooo patient with me and resolve my issue. No one never rushed me, and they listened to what I had to say to understand how to resolve my issue. And they worked it out as a TEAM!!! If you are in need of storage and you are in the area or not and you want A-1 customer service I would recommend you go here. Thank yall so much and I will for ever be a Public Storgae customer!!
Never had no problems till my packages got returned. Had me sign paperwork, sign my signature stating I would have any packages shipped directly to my unit I even gave em my lock combination. I had 3 packages returned to shipper, stuff that was important on my daughter's birthday month. Messing up relationship with company. Idk , just not understanding why I signed all that paperwork if what I was told was far from the truth. It was indirect signature anyone at the business can sign.
It's coo, y'all can use feelings instead of business protocol, I'ma move on I'ma grown man but I'm going to speak up on what isn't right, and that wasn't right. I'll take my business elsewhere where people care about people's lives.
Chamekia and Sam have gone above and beyond to assist me. I have been a customer a long time. Recommendation: help the customers that have been loyal to Public Storage
Sam helped my daughter yesterday with getting a unit and she told me how great of a helper he was so I come over today. And Sam was very friendly and helpful to me! I really appreciate Sam!!
Best customer service always smile face
Started a lease today and Ifeoma helped me with kindness and great customer service she walked me through all information and did it with a smile she was 5 stars. I can only hope the rest of my experience is the same during my lease
Here I meet the most beautifully Spirited young Man named Sam! Very Helpful and Courteous, need more ppl like this in the world. Thx public storage! Thx Sam!🥰
I had a great experience with chamekia at the public storage on south west freeway. so if there’s any need for you to use a storage in this area please go and check with he.
Very rude staff I got robbed here they broke into my locker that did not compensate me at least they could have knocked something off the bill and they even picked up there prices from $60 to $100 very unsatisfied with the customer service the staff have no people skills negative stars
They bait new customers with a good low rent price. But screw over the long term customers by jacking up the rent every 3 months by 30-50 dollars. This place is crazy if they think people will pay those crazy prices for a small unit.
Encantada con la chica súper amable
This was my first time ever needing a storage unit & I had alot of questions.I rented a storage unit at 11770 South West fwy,houston,tx 77031.The employee by the name of SAM helped me every step of the way & made my first time renting a storage very easy,understanding & smooth.Thank you so much SAM.
Me trataron muy bien los 2 trabajadores Josiephine y Sam. A pesar de ser domingo a las 5 pm. Gracias 🙏🏿
Sam is a very good worker. Helped me out a lot even though it was close to closing time. Walked the property and showed me my options I can tell you have a really good worker for your company!..
The only reason I am giving 5 stars is because of the manager, Shamekia at the 59 and wilcrest location. I am upset at public storage as a whole for raising rates to ridiculously unaffordable amounts and penalizing long time customers, but I wanted to give this young women a shout out. Her customer service is impeccable and she bends over backwards to make a bad situation better. Your company is lucky to have her. She is very helpful and really tried to help me solve my problem and is patient and kind.
Shamika was awesome… very helpful!! Quick and easy. Her smile was very inviting and her service was excellent. Highly recommend this location.
Chamekia and Ms. Josie made my move in smooth and easy and the facility was great!
Every month I come to make my payment I’m greeted with a beautiful smile and excellent customer service from ms. Chamekia. I don’t store at this location but followed her from Dulles bc she’s the best!!!
Storage doors are broken every time you come
Warning; Unless you have money to burn, don’t use storage for an extended amount of time. Todays price will always not be yesterdays price.
Great facility. Very clean and love the automatic lighting inside.
Helped with everything I need great assurance renee
Renee was very helpful and she didn't hesitate to show me on how to down load the app and she was very professional.. Renee also updated my information and gave me great advice
Rene was very accommodative and address my requirement.
Great staff! Keep it up
Without a doubt the best storage I've been too with the best friendliest and most cooperative staff they took their time and effort to explain everything and make me understand how the process works also when you walk in ask for Renee she really knows her stuff and she really knows how to treat a customer
I'd like to take a moment to tell everyone that if you're thinking of finding a place to store your belongings this is the place the staff are nothing but friendly and helpful and cooperative and I'd like to give a special shout out to Renee for taking the time to explain to me what needs to be done and what has to happen and all the necessary steps to take most definitely if you go in there ask for Renee and she will hook you up 5 and 1/2 out of 5
Renee was so helpful and knowledgeable. Awesome great service at store 2709 :)
The only guy there was stretched a little thin Plus he goes from location to that location so he didn't know his way around all that well. Certainly not terribly friendly.
My experience at this location was very pleasant. I accompanied my mother to find a storage and the young lady named Erin was very helpful. My mother is elderly and Erin was very patient and thorough in explaining the process. My mother just kept talking about her conversation with her which is why it was definitely worth this review. It made her day! Thanks again for great service.
I hadn't really been there until I picked up my key. I just gave a quick evaluation without a second thought. I like that it's close to home, climate controlled, reasonably priced, clean and secure. All the associates were polite and helpful. I guess my review was based on my previous experience at another storage facility. When I read the response to my review, it was obvious that this place was different. So, this is the different review. Lol
Erin was great! Quick and efficient and answered all of my questions! She was very helpful.
Tracy was awesome in helping me settle in my storage today!
CsHamekia so sexy keep me mecoming to the Unit
The climate control works great, elevator no issues, very clean. They should have staff walk around when people are using the storage it's spooky by yourself in the back there.
Safe place to store personal items and climate controlled.
Keep in mind these list below in this facility there is :
- No heavy trash Dumpster
- No Trash bins( if you have trash you have to store it or take it with you, which this is ridiculous)
- No gate Remote (will always get off your car and input the code to get in and get out. As well as the Elevator.
- No Push Buggy or Cart to move stuff around need your own.
Chamekia was wonderful! Thank you
Rented a storage space here. It went well besides the clerk trying to make me include an extra fee for insurance on my space. However, my adult daughter was with me worked at Public Storage for 7 yrs and was a a live in property manager told me that wasn't true to her face and she immediately caught an attitude with her...
I have been using this facility for more than 10 years - just can't bear to part with my mom's stuff! During that time there have been many property managers, some good and some bad, but Chamekia (I hope I'm spelling that right) is among the very BEST! She is a 'can-do' person and will go out of her way to help you out. She can make things happen! Plus she is friendly and outgoing - she's a real asset to Public Storage!
My move-in went really smooth and I'm so glad there were carts available to use. Made the whole process a lot easier lol. Shout out to Chamekia and Erin, they are both beyond helpful!!! 10/10 service ☺️
Great customer service by Chameka and the team here.
Nancy ứa ẽtremely helpful
Located in a convenient place.
Chamekia is extremely thorough and professional/she adequately gave me all the information I needed before I could ask a question/great customer service and knowledgeable about the company's business/with a listening ear and great smile
Chamekia was amazing she was friendly with great customer service . Answered all my questions in a manner way ! Most definitely know I picked the right place!
Cloe and Chameka did a great job helping me today!
Chamekia was great. Thanks for your help in selecting a storage unit!
Chamekia was very friendly and got me in and out!
Chamekia took awesome care of me!
Chamekia was fantastic! Great personality!
Chamekia helped me out being it was my first time ever renting a storage she made the process so much easier.... VERYYYY RESPECTABLE well spoken and has a heart of gold. Will definitely refer this location to family and friends. Thank you Chamekia for EVERYTHING God bless you!!!
Rochelle is the best. She is a complete professional.
I went to Get a truck Thinking they're Renit out the trucks too and she help me out with everything she even walked over to the other building and the rain to help me everyone everyone needs employees like this she's very outstanding and I will always come to this Public storage
I had some problems with my storage but Robert helped me magnificently I am very happy thanks Robert for your help excellent service
Rachel and Chamekia were great. They showed me what they had to offer and made for an easy transition.
I am very pleased with the service Cece & Esther provided. Very informative and was able to ease my concerns. Grateful for all their help and understanding.