I had a very pleasant experience at public storage especially the services provided by Ms. Ivy, She was very understanding, helpful and gave excellent customer service.
Ivy introduced herself as the property manager. She was very kind and I explained to her all my needs and requirements in a unit. She provided me all the necessary information and made sure that I was happy with my service and my decision to choose Public Storage.
Gabby was very helpful with my move in I will be recommending my friends here thanks again Gabby 😚
I just want to give a big Thank you to Gabby She great with helping me out on my storage unit 😊
My client and I just had the best experience securing two different size units. Ivy, the rep on site, was helpful, professional, provided all the details we needed and explained everything very calmly & patiently. We feel she went the extra mile for us. Excellent service is hard to come by these days, but Ivy proved it can be had. Thank you Ivy!!!
Gabby
Was very helpful and respectful on my visit
Gabby was great at assisting me, she answered all my questions and did so in a very professional manner. I appreciate everything she does for this location. Thank you again Gabby!!!
Gabby was very professional and helpful. She gave me information that I didn’t know and really blessed up in a time of need. Her energy is amazing and very welcoming.
Gabby was very helpful and friendly Thanks again for all the information Gabby Happy Holiday's 😊
The process was quick and easy.
Shout out to you Gabby Thanks with helping me and my Mom Today on our storage information 😊
IVY was awesome did all my registration fast!
Gabby and Ivy are the best they took great care of they were walking out of the building at 6 and made extensive efforts to help us into our unit! We will definitely be back and recommending to all of our friends and family
gabby and ivy where great they was ver enthusiastic and helpful
Ivy and gabby was very helpful and even though it was late they still assisted me
Gabby was perfect, she took care of me with perfect move in!! Highly recommend asking for her.
Gabby was a big help with all the information I needed Thanks Gabby Happy Holidays.
Gabby and ivy was great and extremely helpful. There knowledge helped me obtain a unit perfect for me .
Ivy and Gabby was very helpful and very patient great personalities and great customer service
I came here after going to a different storage unit place that wanted to charge me 250 for a unit, NOPE!!!!!
Ivy was so helpful and sincere with me, I got a unit here with her, and the price was right!!! Thank you, Ivy!!!
Ivy was amazing. I came in frustrated about an issue with a previous location in Houston and she helped me to resolve the issue by contacting someone else to get answers. She was polite and pleasant and she turned my day around. She listened to me instead of just assuming as several other public storage representatives have done. Thank you again, Ivy!!
Ivy was extremely helpful, patient, and kind. She walked me through the process and it was smooth, and she got my reservation confirmed in a very timely manner.
Ivy the property manager is super helpful and kind - great asset to Public Storage!
Be aware that rates are adjusted to market constantly, and your rates may change/increase multiple times per year by a significant amount. This location is secure and clean.
EDIT October 2024: yet another price change, just 3 months after the last one. Our small unit just increased $40. Honestly, this company will bleed you dry. Avoid.
Gabby was so helpful and was able to help me find the perfect storage for business.
Gaby buen servicio al cliente
Gabby gave great costumer service
Today was a beautiful day after starting out so stressful. Thanks to the words of encouragement from Ms. Gabby over at Public Storage just passing on some great advise to help me understand. Her Gracious vibe, as she was in the middle of taken care 2 other customers in the process when I walked in. I just sat back and watch as she proforma her service/duties to make )All of us feel as though that we are all important. Today, I was reencourage and reinform on and about my patients. Believe me. Yo operate that large facility. Patients her job and us as customers. Patients are seeded. Thanks for the conversation and great advice Gabby. Peace and Blessings #publicstorage
GABBY helped us and was amazing
Fantastic. Service
Good afternoon gabby was AMAZING SHE HELPED US FIND A LOCATION THT WAS in OUR PRICE RANGE…thank u gabby
Gabby was so helpful with renting me a new space Thank you Gabby🤌🏾
Thank you so much Gabby Super Helpful sweet lady.
Great job ivy very easy access and great attitude
While inquiring information about units sizes and prices, young lady by the name of Infant was very helpful And very good Customer service definitely be getting a unit at her property
Great service. Easy to checkin and out. It takes just a minute to return the key. Ivy is super helpful during the entire process
Bryan was great! Thank you so much for your understanding and helping my stay here easier!
I greatly appreciate that!
Terrence and ivy were a great help i rented a storage out
Great customer service Terrence and Ivy
I recently needed assistance with securing a new storage unit, and Ivy was incredibly helpful throughout the entire process. From the moment I arrived at the facility she was attentive, knowledgeable, and went above and beyond to ensure I found the perfect unit to fit my needs. Ivy made what could have been a stressful experience smooth and hassle-free. I highly recommend her services to anyone looking for storage solutions. Thank you, Ivy, for your outstanding support!
Ivy was very wonderful she had a great spirit and great customer service
Ivy was great thanks for the quick and easy service your customer service is outstanding
great she has great customer service Ivy, Thank you.
Ivy gave me a great experience and she was very fast and madenit very easy great job!!!
This is my first time renting a storage all together and my first time renting from Public Storage. I had an issue when I first arrived but Ivy was excellent in helping me solve it. She has amazing customer service. This facility is a wonderful place to secure your personal belongings. Ivy is a wonderful and dedicated property manager she goes over and beyond for her tenants all the time. Thank you so much for your help and recommendations! If you are looking for a clean and a safe place to store your personal treasures this is the place for you!
Ivy was so pleasant when I came into get pricing on a space. She was so knowledgeable, had a warm smile. I feel my stuff will be secured, and safest this property.
I would like to thank Irene for excellent customer service over the phone! 10 stars if I could give her!
Great customer service I y was wonderful I love her personality and her helpfulness
I recently had the pleasure of receiving exceptional service at Public Storage, thanks to Ivy. From the moment I walked in, Ivy's professionalism and friendly demeanor made a lasting impression. She patiently listened to all my questions and concerns about selecting a storage unit, providing detailed and knowledgeable answers every step of the way.
Ivy's expertise helped me navigate through various options until we found the perfect storage unit that suited my needs perfectly. Her patience and willingness to ensure I understood everything about the rental process truly stood out. Ivy's customer service skills are exemplary; she made what could have been a daunting experience seamless and stress-free.
If you're looking for outstanding service and a smooth storage rental process, I highly recommend visiting this location and asking for Ivy. She's a true asset to the team and made my day with her exceptional service!
Ms Yolanda was extremely patient with me and helped me transition to a space that would fit my daughter’s things as well as her roommate. We are so grateful.
Yolanda was great person very helpful
Yolanda was very nice she showed me how to use the public storage app
Great work at the customer service and keeping the facility nice and clean
Miguel and Yolanda had the best customer service ever
Great job ivy I loved the service she was very helpful and genuinely nice she always helps me with my bill and makes sure I pay on time
Great customer service ivy you did a amazing job with getting me the unit that I needed keep up the great work
Thank you to Yolanda for helping us on renting a storage. Love to see the nice people ☺️
Keri is so sweet and wonderful and has made my experience great
Mrs. Maria and Mr. George was very helpful with the transferring units. Very good Customer service.
Very helpful and wiiing to assist.Nice and sweet young person knowing they're job.
Update: 2/13/24 I received a call from one of their property manager, Ivy, who followed up with me and provided the clarity I was looking for. She was very pleasant and empathetic towards my grievances and happily did what she could to reconcile.
2/12/24 Their customer service is mediocre. No matter what time within business hours I call, they are never available. I went up to their facility during business hours to ask my questions since I couldn't get a hold of them, and no one was there, as if they were closed.
I had the pleasure of getting help from ivy and she was so patience with me and my mom as we was trying to figure out our own situation….. she didn’t seem agitated at all and had great customer service
The lady in the office was very helpful, and the service was fast and friendly
My experience here was wonderful & the lady here was very nice
Talk to Ivy Johnson and she was very helpful and help me with my storage.
Ivy was a very helpful person. Her vibe is amazing, and she was able to help with all my questions.
Manager was no pleasant and offered no empathy and then hung up the phone . I was honestly taken a back. I would expect just a little more from
Someone in that position .
Kelsey is the truth!!! She has been very helpful with assisting me. I don't know how much she has saved me. But she has, since being with public storage. I'm very satisfied.
Davin and Jana were great got me all set up quick and great attitudes.
The young lady at the front desk was very nice and polite and helpful considering my situation.
Ivy was so helpful and knowledgeable. She made sure that I was able to set up my account and had access to my unit before I left. That was one of the best customer service experiences that I have had thus far. 😊
Ivy is an excellent professional manager, very informative (detailed).
I really enjoyed coming there and the customer service was great and they was very helpful.
I had the pleasure of getting help from Ivy , i had a stressful move and card issue. She mad sure all was done , with out rushing and considering it was a long process she stayed patient. Couldn't have ask for a better experience. Thanks IVY 🩷
I recently visited this location, and the manager Ivy was soo nice and she was very helpful with explaining my situation. She is such a really great people person and is doing a great job
Ivy, the facility's staff was very professional and knowledgeable,
I walked in and ms Kim took care of me with not one issue, she's the best.
I had a great experience at this location I highly recommend it. Ask For Ivy she’s very helpful and keeps a positive attitude. Her bubbly personality really makes you feel welcomed!!
Great facility and wonderful customer service from Ivy! She answered all my questions and went above and beyond to ensure the whole process was as seamless as possible. Great customer service!
Ivy was great help very nice she made sure I had everything figured out and knew how to find my space.
Ivy was very nice and helpful!
Thank you Ivy!
Ivy is truly and genuinely an Angel, now a days you don't get the respect that you give while conducting business.
Thanks Ivy!
Nice storage one star if you moving a lot of item and no dolly around and someone is holding the elevator up it’s terrible be prepared to wait
Ivy was outstanding she made my stay here so comfortable and helped me with finding the best unit with great rates and promotions
Thank you ivy for the break customer service experience
Great job ivy loved the customer service
Great customer service skills ivy
Love the customer service ivy has helped me and my wife through this process and she has been wonderful keep up the good work
Great customer service ivy
Ivy's customer service skills at the 3106 Old Spanish trail location was exceptional, she was nice, comforting, and very helpful. She gave me all the tools with patience, and help me achieve my storage goals. Thanks a lot PS for hiring this great person.
Had a wonderful experience with Ms. Kim she was so nice and helpful
Kim was very nice and understanding. Only worker there and helped so many people.
Miss. Kim was very courtesy. Politely, I give her a 100%
I have had a very nice Experience
With Ivy she is very professional and kind.
Kim was very professional!!
I had the best experience Public storage ivy was very patient, helpful, and makes sure that everything is situated with what you want and has a kind smile and made sure my process was very easy.
Just want y’all to know that ivy deserves a raise she has the best customer service very professional so warm hearted an is a very loving an helpful person if it wasn’t for her whew I’ll be going through it she assisted me in a very kind respectful manner an I just over all really appreciate her help I realllllllyyyyy love her ‼️🫶🏼❤️💋 I HIGHLY RECOMMEND THIS LOCATION AN ASK FOR IVY
I've been a customer for almost two years. Rented my space when it was Life Storage. I'm very satisfied with my experience but now it's Public Storage and they are raising prices. From $34 a month to $47 a month. 25% increase literally overnight..
ivy is WONDERFUL i definitely recommend going here. she is so sweet, professional, patient & outspoken. she helped me find the perfect storage & showed me each one w/ out getting mad or being impatient. she is great & the place is so clean & unproblematic. thank you ivy so so much you’ve actually made my day so much better & didnt know it.
Cheap buy boxes different size
Keith Was Wonderful. Process Is Always Quick & Seamless. Great Customer Service 5***** If I can Give give Him A 11 Stars I Would. He Goes Above & Beyond & Always Explain Everything In Vivid Detail 100/100
I Highly Recommend To Ask For KEITH.
Mrs. Serena at 2405 Jackson was phenomenal!!! She was extremely friendly and helped us perfectly with everything that we needed.
When Public Storage took ownership of Life Storage, around December 1st 2021, I was told by a Public Storage Representative that if I was not going to sign a new rental agreement with Public Storage, i would have til the end of the month to move out without any charges or fees. Two weeks later when I moved out of my storage they charged me for the month of December and late fees. I do not appreciate being lied to. I tried to dispute over the phone and no one will return my call from corporate. Keith Hernandez at the OST location was very rude.