Public Storage Self-Storage Units at 7255 Highway 6 South, Houston, TX

Customer service was great but you cannot access the property before 9:30 a.m. Excuse me? If it is a secured site then I am paying to store my things at my convenience. I went at 7 p.m. tonight and it's locked. When clearly the card states 9:30 a.m. to 9:30 p.m. I will be moving my things!

Extremely friendly, very helpful. Thank you Railunn!!

Wonderful place and service. Railynn was so helpful and sweet. If I could rate higher I absolutely would!!

Amazing customer service!!!...

Customer service was amazing. She helped me get a great deal for a big unit. Thank you!

Stopped by to discuss renting a unit and railynn was super helpful and friendly. Even mentioned their app I could use! Customer service is great! Recommend 🙏

My experience here was amazing! They were fast and efficient got the help I needed with no issues! Thanks again!

Raillyn was a great help to my daughter. Fast and courteous. Loved it.

I can’t express how wonderful this location is in customer service. Railynn helped me over the phone with several questions regarding my account. She’s so sweet and patient.

The customer service was so good I thought she deserved 10 stars. I overheard her asking another customer if they minded leaving her a review so I thought I would too. I walked in to discuss my rate going up and there was already a few people inside including a couple maintenance man. Railynn I believe was how you spelled her name handled each and every person with respect no matter their issue. She helped me get my rate reduced with a smile on her face the entire time. Amazing customer service and so pleased to be doing business with her.

Thank you so much rai for taken the time out ur day to help me find my storage! Customer service was great.

Railynn is always so very helpful and so kind every time I come into office or call. She always has a smile on her face when I go in. This girl deserves a raise. You just don’t get customer service like that anymore.

Great and excellent customer service and very polite and make me Feel home. Thanks to public storage for excellent workers

Came in to rent a unit and Railynn was extremely helpful and showed me great customer service. She also showed me how to use the app! Very helpful!

Good service very easy friendly very understanding both time service was good I got second storage because good service I recommend all my friends and coworkers 😍

Came in today did a walk in and the process was fast and easy with Olan.

If you wanna talk about being treated with kindness ,professionalism and excellent customer service, boy do I have a place for you!! Mr. Olan took extreme great care of my wife and I as we just moved into the city from another state. 10/10 people!

Wonderful service by Mr. Olan and appreciate his service. Facility looks in awesome condition and thank you Public Storage for your hard working team.

Great service and very helpful. I forgot the gentleman's name that assisted me today 2/20/2024 but he was awesome. Thanks for my unit. Took 4 mins and I was all set.

Very easy to get in and out of property using the app to open the gate.

Came to inquire about units this morning. Young lady helped me find the best size for me and my stuff. Even showed me I can rent it from my phone when I’m ready.

Closed at 5pm

Vionda was very helpful in helping me get the right unit and size. She helped me with the publia storage app as well. Great xuatmer service, and the process was fast and easy! Thank you!

This storage(7255 HWY6S), The lady is always very nice, no matter if I don't speak English, she is excellent person and help me. Thanks for V. stays in this storage.

Vionda is an excellent employee. She is always pleasant and extremely helpful. She is well informed concerning Public Storage procedures and policies. It is all ways good to interact with an employee of this caliber.

Vionda has very good customer service!

Walk in process. Fast and easy. Good job Vionda!

I rent at another location And walked in. Vionda helped me with my account And did the best she Could for my account. Saved my storage, time and Money. Good Customer service!

Vionda helped me with the Public Storage app today and also getting cheaper rates so i can keep my storage. Now, i can open the gate using my app and make payments. Great customer service!

Vionda has good customer service. Ive been storing for a few months. Brought some family in to rent today. Great customer service!

Vionda helped me, my family and I get a storage. Process was fast and easy. Great customer service!

Vionda d see she is wonderful and very helpful should give her a bonus ❤️

Vionda has great customer service! I have been renting for a long time. She helps me out every time but This month she really put her all in helping me with keeping my storage and resolving my account. She is always looking out for me me. Continue to be great!

The place is very good and nice compared with other storage I love the environment but is unfortunate that the lady on duty was so rude no Costomer service if we ask her question she don't reply and if she want to reply she reply very rudely her name start with vio i don't know how to call her name the lady on duty on the 26-9-23 she has a bad attitude towards Costomer

Vionda, This is a Very nice, friendly, professional Public Storage Employee. Vionda, is a great person.

Vionda is very patient and has good customer service. Helped me when misplaced my keys and to update my information. We couldnt find it and she had good patience.

Vionda is amazing. I’ve had my storage for over 3 years now. So naturally with me relocating I misplaced my key. I felt like I was getting the run around because I’m not physically there and authorize users have limitations. And I do understand policy. But after communicating with Vionda, everything was done the same day and I hadn’t even known my lock was taken care of until the following week. She took care of me in no time. I’m so grateful and she was a pleasure to deal with.

Vionda, very nice and attentive

I recently just decided to not keep my storage. The front office young lady at 7225 highway 6 South was magnificent. She made the transition untroubling. She went above and beyond to meet my needs in a small amount of time. I appreciate her and public storage for all their time and effort. Thank you Ms. Viova.

Vionda is very professional. Very caring Good customer care. Helped me with the PS app. I didn't know I could open the gate much easier. Thank you!

Did a rental with Vionda and the process was fast and easy.

I been here since 8:50 last I check it opens at 9am now this lady told me 9:30 like y I can't go to my storage

Vionda, has great customer service very polite I will definitely recommend her and this location

I came to the storage today and was greeted with very good customer service ! Vionda was very helpful and was able to get me into the unit !!

Vionda helped me out today. Great customer service.

Vionda, she’s amazing with great customer service.

Did a walk-in today, and the process with Vionda was fast and easy. She helped me download and log in the PS app. Great customer service!

Rented online and Vionda helped me with the PS. Where I can get in and out and view account. Great customer service!

Vionda, service for me has been above and beyond. My move from one storage to another she found an old school picture of me that my Dad had saved that meant a lot. She saved for me till my next visit to pay for my storage. Vionda Also keeps a great property with no issues. Thank you Herbert Hodges

Walked in today to rent and Vionda had great customer service !

I am a former customer, and I came back to rent today. Unfortunately, the size I wanted didn't have the special, and Vionda tried to reach out to the nearest location with no answer. She was able to assist me in renting at another location and getting a special. Vionda's Customer service is always great!

This was my first time renting a storage and I’ve had an amazing experience so far ! Vionda has been so helpful and made everything genuinely smooth for me ! I was able to get a safe space to keep my things until I move! Thanks you so much !!!

Vionda has excellent service! Every time I speak with her and she is very helpful!

We planned to move from the current unit to a smaller one a few years back as we didn’t need all the space, but didn’t have time to do so. Finally we got some time and stopped by. Manager Vionda was so pleasant and extremely helpful. She made the process easy and simple. While we were moving our stuff to the new one, we saw Vionda several times moving between storage buildings, checking on things and cleaning things out. She’s a hard worker, even during a very hot day in Houston! We appreciated her service and please stay cool and safe in the summer heat❤️

Vionda, My experience with her was Excellent. And because of the way she attended to me I will refer my friends to this location.

Storage place is clean overall. Happy with cleanliness of the place. Manager however seems to always be having a bad day, She is rude and sounds like she hates her JOB at Public Storage. I recommend fixing your issues online and use the manager as last resort. Good luck.

Vionda helped us rent a storage. Fast and easy. Thank you!

I've been renting here for awhile and Vionda has helped me out everytime. I was able to keep my storage with the options she offered. Thank you for caring about your customers! Keep up the good customer service!

I have been renting here for sometime and Vionda has great customer service! Always looking out for her customers.

Vionda helped us today the process was fast and easy! Good customer service.

Viond is a very helpful person, kind, willing to go the extra mile. This young lady works very hard out in hot weather I hope Public Storage acknowledged this young lady and give her some recognition and possibly a raise

Vionda has great customer service everytime I come into office! she’s the reason why I stay there !!!!Top Notch First Class Operation !!!! As a Veteran it’s honor and pleasure to connect with Amazing Businesses who set standards and raise the bar of Excellence. Glynn Jackson

First time renting and vionda was a great help. Fast process. Thank you!

Vionda was of a great help. I ask a million questions and she had the patience to walk me through everything and help me out. Thank you so much for your mannerism and make this move an easy process.

Walked in today looking for a storage and vionda made the process fast and easy. Good customer service.

Vionda is the sweetest ,helpful person I've ever come across.Customer service is outstanding. SHE IS VERY N PATIENT and cares about people.Keep up the Great work Ms.V..Public storage is lucky to have you seriously..5 stars but if I could it would be 10 stars.

Vionda always helps me out. Great customer service. I drive her crazy but she is very patient with me. She is such a sweetheart. I was able to keep storing with public storage with her help. Thank you for your hard work Vionda.

Am writing this review for Vionda I guess she is the manager of the facility, she does her job tactically not only at the front desk but work to make sure the facility is secured I remembered a day I forgot to lock my storage properly she took her time to call my attention for me to come lock it properly and if anyone comes in she check to know where the person is going to thumbs 👍 up for Vionde, good job!

Vionda was a great help With me at the public storage definitely a 5 star experience thanks again

I want to start by saying that this was the first storage I've ever rented. Vionda not only did her job but also, went above and beyond!!! Making sure as a customer I was treated with respect at all times and provided great customer service for over a year. My belongings was always safe and I never worried if anything would happen. When I did move out everything was just as I had taken it in. Again, Vionda you rock keep being awesome !!!!!

Vionda is a sweetheart. I had several questions since it was my first time using the public storage service, and she was attentive, and kind and delivered answers to all of the questions I had. I highly recommend her customer service!

My mom stores at a different location and Vionda took time to help her out today. Very good customer service.

Vionda has great customer service!

Great customer Service Vionda Wonderful and Great personality really rare to find. Works for the benefit of the customers.

Vionda good customer service and very professional and answers all questions

Vionda gave me an exceptional service! She took time explaining in details information that was not clear! She is so awesome!!!

did a walk in today and vionda made the move in process smooth and easy. helped me setup public storage app!

Vionda was so knowledgeable and friendly she helped me out with my move out she has outstanding customer service I would recommend her over over and over again.

Vionda has been very helpful any time I am in need of assistance. With good manner and good reception. Great job!

Vionda was excellent! She assisted me in choosing the best unit for my needs and was very helpful . She was very informative and I’m very pleased that I chose this facility, it is convenient and Vionda was great.

Man, can't express how wonderful it was to deal with Vionda. I rented a unit there for a while and on my move out day, she helped me out a lot.

I would give it 5 stars if the hours weren't so bad.

We have a storage unit here. No one ever answers the phone. Can’t reach anyone. Go by the office and no one is ever there. Being charged late fees after specifically telling them my mother gets social security and can’t pay til the 3rd. Yet they still charge and no one to talk to about fixing it

Vionda was awesome, she made it easy, she took the time to explain everything and set me all up with the access codes, with the app, etc.. made sure I had everything I needed before I left so I can have flawless access to my unit, Thank you so much Vionda Great job, Happy customer 10 stars...

Vionda has great customer service and showed me how to use the ps app as well.

Vionda made move in easy and quick.

Vionda was a great help today. great customer service !

Vionda is great She is so helpful always .

Do not use this place! I’m not sure if this is how all the public storage locations are run but I will never use public storage again! I’m currently sitting at the property as people walk up to the door and they are not here. They have a lock on my storage I have paid to be removed and this is day 3 they have not taken it off so I can remove my things. They do not answer the phone. They called earlier today to tell me I need to purchase a new lock after they cut it off I told them I would be by today to remove my things and they never told me they were leaving the property unattended for the rest of the day

Vionda has such great customer service. Her public relations and the way she handles issues with customers is superb.. ,very articulate ,patient and civil. I highly recommend her to any position of trust and authority

Walked in today and vionda explained everything for me. Rented on spot. Good customer service.

Thank you Vionda for helping me with getting the best deal and obtaining my first storage at public storage . She was quick . Informative with the different sizes and very accommodating.. if your looking for a secure place to store your items go to public storage I prefer this location . Ask for Vionda she will take care of you …

Vionda was a great help. Very professional. Good job

It was a great service by Vionda. She always approach me very well and calm. As a customer, I will like to refer friends and family to this location. Once again, Thanks for your service Vionda.

I’m from another property and Vionda was ready to help me in different ways. She help me update information and download /created my public storage account and so much more. Great customer service!

Vionda thank you very much for helping me getting my reservation adjusted and fixed. I really appreciate you god bless you.

Vionda has always been a great help! Great customer service all the time!

Vionda was very helpful.

Vionda was a great help today! Took the time out to help me and I store at another location. Solved my problems I have been trying to solve for months.

Vionda was very kind today.

I am a customer at another store. I came in to this office and Vionda was such a great help this morning! She caught and taught me a few things this morning. I am so grateful. They need more like her. Thank you so much again for making my day. She deserves ten stars for the miracle she worked this morning, she even prayed for me and helped me with downloaded the ps app. She needs a raise! Excellent customer service!

Amazing Kelton , sensational- Great customer service . Helped us with everything we needed , All went smoothly

Vionda really came thru for me in my time of need I appreciate her handling me like a human being rather than just business!

Everytime I come in office vionda has been so nice. Great customer service !

I came in to make a payment and Vionda helped me to log into my account to make payments. I didn’t want auto pay so i never did it. She walked me through it. Now i can make one time payment online without driving to the office.

I want to take the time to personally Thank The property manager Vionda who walked me through creating an account to pay my public storage. I have been renting since 2020 and use to live in close proximity to the storage. I have moved further out and was going to drive over to add my new card to put on file. I want to add that I am older and I find that in customer service alot of people do not have patience with us senior citizens. Thank you for your patience with me and encouraging me that I could do it . I wish there were more people who understand that when you have managers like Vionda it speaks volumes again Thanks for your courtesy From Ms. Tracey

Came in and spoke with Vionda. She was a great help in my move out process. I would recommend storing here with her. Great customer service.

This is the best Public storage ever. If you need your belongings safe and well kept this is the right storage for you. Plus the staff Vionda is a wonderful person with good customer service. She attends to all complains and treat everyone good and equally. I will definitely come back. Thank you Vionda

Vionda is a very nice association, she treats her client with dignity and respect.

Vionda was very helpful in getting us moved out and literally came and helped us! Thank you! This place is clean, well-kept, and safe. I was never worried about being messed with or my stuff being unsafe. One thing I didn’t like about here Was that you can’t get in after 6 PM. It didn’t work with my schedule to keep my things here since I had tools and things I needed sometimes but couldn’t get to.

Vionda has really good customer service. When put into a situation she always tries her best to help!

vionda has been a great help today!

Vionda helped me out today. Good customer service!

Vionda tried helping me with ps app today and with other stuff on account!

Was driving by and ended up renting at this location. There were cheaper locations but I chose this one closer. Vionda made my move in fast and easy !

Vionda was a great help today. I lost my keys and she held on to them not knowing who they belonged too. Thank you sooo much!

Vionda has been very helpful for months with my situation. She has good customer service and is funny. Even after I vacate I will remember how helpful she has been.

I received a email yesterday about my unit . I came in this morning regarding the issues I had a lot os issues but vionda help with everything.I’m so happy with her customer service.

Vionda was very helpful in getting my reservation adjusted and fixed. I really appreciate her being attentive and helpful. I had a great experience with my move in today! Thanks

I walked into this location after another said they were closed and Vionda was ready to help. She looked up my account and showed me the size I needed. She answered all questions and gave the best customer service!

I was at my unit and Vionda stopped by to check on me. She saved my life lol ice cold water in this heat and anytime I go to the office she answers all my questions professional manner.

This morning we were in a tough situation and vionda really helped us today.

Vionda helped me out early this morning. You make a good manager thank you !

DO NOT STORE YOU BELOINGINGS AT THE 7255 HWY 6 Houston Tx 77083 LOCATION!!!!!!!! My unit has been broken into 3 times. They have stolen all my things and Public storage will not compensate me. The so called property manager is a joke!!! She's incredibly rude. Every time you speak with her she sounds as if she doesn't want to be there or she's tired, or flat out just hates her job. She doesn't know how to speak to customers. She has jumped out of her car and started yelling at me when I tried to get in after hours. I never received correspondence telling me of the new gate hours. Had she told me calmly instead of yelling at me that situation wouldn't have gotten out of hand. Customer service is a joke!! They don't help customers at all. I repeat don't store you belongings at this location or any Public storage for that matter!!! If I could do no stars I would. They don't deserve 1 star! Then I get a call today from that same RUDE so called property manager "informing me of the new hours" . Just maybe I should have been informed $500 ago!!! Very tacky and poor services!!!

Rudest phone call I received today next time when trying to tell someone something say it nicely glad we moved from here

This is a very clean location. Grounds are kept immaculate. Customer Service is Awesome.

Vionda and Oriahna were great in helping me this morning.

Vionda helped me with my move in today! Great help. Keep up the good work.

Vionda really helped me out today. First time storing. She helped me me with the public storage app which made things easier. Professional and kind. Keep up the got work. They need more like you. Thank you!

Vionda was a great help today with my move in!

Vionda GIVES EXCELLENT SERVICE ASK WHO IS IN CHARGE TO GIVE MORE MONEY. ITS DESERVING FOR THEIR EXPERIENCE WITH ALL CUSTOMERS.

Barakallah Feekum

Just checked in. First time customer here. 11/6/2021. The lady working definitely sounded like she did not want to be there. Too bad I did not get that email she kept claiming I should have got with all the access information; I would have had a pleasant experience without facing such a rude employee.. She finally figured out I could use some customer service after seeing me scramble awkwardly for 5 minutes looking for the email I did not receive, and finally wrote the information on a piece of paper not before sighing of relief as I make my way out the store.

Vionda has been friendly, helpful, informative and has easily answered / solved any questions or concerns that I have brought to her. Truly appreciate this secure storage space at a great rate with friendly service.

The employees at this location are very professional and willing to help you with any question you have. I recommend this facility to all looking for a secure place.

VIONDA DID A BEAUTIFUL JOB HELPING ME AND MY FAMILY OUT.

I came to get a quote and Vionda was great! She answered all my questions with great detail. Also, the office was very clean.