Public Storage Self-Storage Units at 2801 Hullsmith Drive, Houston, TX

Friendly management and I wanna say thanks for Valerie she always there when we need a help .

The latch on the rental unit I rented only allowed for a cylindrical lock. Valerie was able to provide me with an adapter so that I could use my own lock and avoid the lock rental fee as well as switching fee if I had moved units that had a different latch. I appreciate her being kind and patient. Especially helpful in this holiday season.

The manager was very nice and she was very humble and respectful and she fixed my problem . Thank you 🙏🏻

Thanks Valeria for helping me with my unit and on the mobile app great customer service. The best customer service I ever had!!

This is a good place to store customer service is good, Valerie is very funny and nice

Muchísimas gracias buenísima atención y muy atenta la compańera q me tendió su nombre es Baleria . La recomiendo mucho pues el local está muy bueno con buen precio horario y atención.

Valerie was so helpful

Thank you val

I want to say thanks Valerie gray customer service

Thank you Valerie for helping me with my unit the property is clean and the unit great customer service

Valerie in the office was so helpful in walking me through the whole process in renting my unit ! She was kind and patient to make sure I understood the details of the rental and location information!! She made suggestions that I wouldn’t have known without her guidance that was advantageous to our contract.

The head office needs to come to this office and fire all the staff. The comments I read are all fake. The office doesn't have their office hours on the building, it says 6am-9pm( online). And that's a complete lie, I paid for the unit for the 4th of October at 12 noon over the phone, used the code provided, and was denied access at 5pm . The message read "must speak to manager." I called the office numerous times, and the phone went to voice mail and never received a response. Do I wish I had gone to the Cube storage. Once their office is open, I will want a refund. I'm going to cube storge because their staff is truly there at the hours that's written all over the building. Public storage is a joke. (This is not a rant). This is real-life experience. I'm here at 8:30 am, and they are still not open. No office hours were posted on the building. Paided for a unit all ready and forced to sit here on October 5th, and still, they are not open.

Valerie was very helpful in helping me find a unit

Valerie was a good help very down to earth and funny felt like I was around my family thank you Valerie

I want to thank Valerie for helping me rent a unit. And for great customer service. And the property is clean.

Ms Valerie was very helpful with me trying to find a unit , she has good customer service & communication , the site is very clean I’d definitely recommend this location .

Val

Thank you Octavia for listening and helping me out. Public storage is a mess my storage price has TRIPLED for no reason in ONE year but thank you to her for being patient with me and rectifying the situation to the best of her ability.

Thank you val for helping me iwtb my unit

At this location is clean and the girl that was on property look hot in the sun but was ready to assist to find my unit as always she was cordial THANKS DORA FOR YOUR HELP AND SMILE

"5 stars isn't enough for Dora and Public Storage! Dora's exceptional service, combined with the clean and secure facility, makes this the perfect storage solution. Don't hesitate to rent here - you won't regret it!"

I want ti thank Val for helping me with my unit I'm happy to see her again back at Hullsmith the property is clean unit was as well thanks

Thank u val for helping me with the app

Thank you Val for help in me with the app to download very nice lady

Thanks val

Dora great person I had the best help from

Dora you are great and come work for me 30 an hour call me please great customer service i need you please people like you are hard to find all others that work for public storage hard horrible thanks to much i love who you are thankful

Dora real nice and help full thanks

Dora was really helpful in helping me find my storage unit and made the whole moving process really easy.

ONG I love Mrs Dora she’s such a sweetheart we kinda had a slight connection with some life things she’s so wonderful helped me get my unit set up my access walked me to the unit showed me around she’s so amazing I will forever be grateful for her sincerely unit 1125 !

Thank you Val for helping me with the unit

Dora was amazing. She answered all my questions upon check in and helped with my key. I appreciated the warm welcome and assistance.

Awesome customer service she made sure I was cared for properly plus very clean ask for Dora she will give you affordable rates

Dora has the best cs I have ever seen I love u young lady give her a raise I remember u thanks

Dora has always helped me with all storage needs. Thanks Dora you're kind helpfull and greatest person

Dora was amazing!! Me and my daughter need help with moving supplies and Dora was quick to recommend the moving box kit to help ..

Had a storage here for 2 years, only bad review is the price kept increasing from 62 to 96 in the course of 24 months. On the other hand, Miss Dora helped me vacate and she was perfection. Helped me get in the hallway since I hadn't been to my storage so long and was unfamiliar with the new way of entering. And she stopped to help me while she was in the process of sweating in the sun putting trash in the dumpster. She went back and forth multiple times to open the door and check if my unit was empty. She was wonderfully helpful and pleasant. Thanks Miss Dora! Would definitely recommend.

Dora customer service was the best!!! She needs to have a raise and promotion. Thank you Dora for your help.

Great customer service I don’t know if I spelt it right but Dora was amazing at helping me figure my situation out!

I want to thank Val for helping me once again with a unit I'm very happy she is back at Hullsmith know we will get great customers service and thing clean and fix thank you Val

Dora es muy eficiente trabajadora y que bueno tener alguien bilingüe .. me brindo muy buena atención y espero la mantengan en la misma ubicación de Hullsmith ..esta oficina sera mi preferida gracias .. porfavor manténgala aquí . Muchas gracias

Dora es una buena trabajadora presta un bue. Ser

Dora is very helpful Thank you

Easy move out process , thanks to Dora at the office!

Ms Dora Great person She take care of us!! Excellent service

I finally had a pleasant experience coming to this public storage. Miss Dora helped me with all of my needs and will definitely refer this location. It was a joy to speak with her and give Kudos to her awesome customer service.

Dora was amazing, professional and great customer service.

Dora Saenz is most caring about her customers thanks for everything I hope your boss understands how valuable you are and holds a great spot for you on getting higher in your position thanks again

Convenient location, excellent service, Dora was very helpful!

Dora is a great person please keep this lady thanks Mrs dora

Dora is an absolute pleasure to work with! She went over and beyond to make this an easy experience. She made sure my unit was clean and sanitary. She was extremely kind and friendly throughout the whole process. Her customer service skills are incredible. Ever since the covid pandemic the customer service industry has not been the same quality wise, so it is really such a delight to see there are still people like Dora in the service industry who take the time to go above and beyond to take care of their customers and make sure they are as happy as possible. She has such a warm radiant energy, and it was by far the best decision public storage made to hire Dora! She is hardworking and so deserving, and I wanted to make sure to acknowledge this. Thank you so much Dora for your help! You never know what someone is going through, and having a kind smile and being friendly to someone makes all the difference in someone’s life. I’ve recently just gone through a major life event, and so meeting Dora today and having such a friendly kind experience with someone I never met before… it was just so refreshing and felt really good. God bless you Dora! ❤️ you are beautiful inside and out.

Dora Dora Dora thanks for all your help and services your help is very ap thanks property on point

Dora was very helpful, professional not rude like some workers. Need more people like her in this world!!

Ms.Dora helped me get my rates fixed as well as my profile, This storage unit is very clean and I recommend eveyone comes here. Will deffinately be staying becuase of Ms.Dora!

Dora saenz is the most helpfull lady i seen she cares and goes out her way this lady is the Best cs person i have ever seen please give this lady a rasie she is clearly doing a great job the place is clean well manageed and i seen her picking up nails with a Rolling. Machina wow she really cares ill be telling every one to come heree

Ms Dora Saenz has been amzing for us she is very knowledgeable sweet and customer friendly definitely recommend this location

Dora thank you so much for your customer service you help me out I well recommend you to other you are a professional at what you do thank you for your help and experience

Great location and wonderful customer service experience Thank you miss Dora Saenz for you great service. 🙏🏽

Called into this location to get prices & information. We will be moving soon & Dora was really helpful. See you soon Dora.

Tan was great, and very helpful!!! She helped me get into my unit without any trouble. Also, I had an issue with my latch, and Dora kindly helped me fix it!

Ms Dora was so helpful with giving me prices and availability information when I came in. She most certainly appears to be knowledgeable and well educated in her line of work. She also put a huge smile on my face because I was having a terrible day. We need more people like her with awesome customer service.

Dora servicio muy bueno recomiendo a todos que vengan aquí precio lugar limpio disculpa los gritos que la otra y esposo te hicieron pasar mucha y ojalá que tu manayer entienda que eres buena persona y te estavas defendiendo de los de esa gente y boy a estar atento viendo tu caso

Omg my god bless Dora awesome job please give her a raise she most great with cs perfect lady love it good person

Dora is awesome great customer service beautiful young lady got me in and out even gave me the number to a locksmith perfect service. I recommend everyone to come here. Thank you for your help.

Dora Saenz . Very helpful, great skills and good communication, if anyone looking for storage unit rentals or parking spaces ask for Dora Saenz . Great services 2801 Hullsmith dr . Highly recommend this property .

ZERO stars. Do NOT rent from here. They harass you for NO reason! I believe this person who contacted me is the property manager, Dora. She did not provide her name. Maybe she could pick up some etiquette & customer service skills if she desires to have a job that requires it. I called multiple times to vacate last month & EVEN had a vacate date listed on my app of 4/30/2024 for a unit here. That is how much I did NOT trust this location. I EVEN called the main customer service line because these folks barely return the call on time, even after leaving voicemails. Because of their non-existent service & many, many confusions + mistakes (continue reading), I switched to another location yesterday. The lady on the phone from this Hullsmith location finally returned my call today & confused the 2 units (1 closed as of yesterday & 1 new that I’m on day 2 of today). She said the one at her place is due for monthly rent & the one at my new location is closed. I mean really??? On top of it, she kept arguing she will make a “note” on my account that I owe money today. Excuse me, lady. I paid last month’s rent in full. I vacated on the day I communicated so (yesterday), last day of the month. I cleaned my unit & left the door open. PLUS, I communicated in the office again with the associate about vacating yesterday. You kept throwing it in my face on the phone just now that I “did not come to the office.” I would enjoy seeing you try to continue to harass me with a bill. RUN away from this storage location! The location itself is SO UNSAFE! OTHER FEEDBACK: - Absolutely no climate control. - The lights NEVER work. I put in a work order request about 2 months ago for them to change the light in my presence. Same lady called me back & said it will get done. Didn’t even care to ask when I might swing by so they can do it in my presence. - They finished putting in new doors & walls. Finally, it looks somewhat like a storage unit of the year 2024. But nothing else is 2024-worthy. - There are nails EVERYWHERE. In the unit from their “reconstruction” or “remodeling.” All over the parking lots & lots between units. (See pics here). - The lady who calls you back about your unit is confused. She mixes up phone #s & units. UPDATE 5/3/24: - I called the main Public Storage customer service line to report Dora’s harassment & late return of my calls. I was told by the main Customer Service line (not local) a District Manager would email & call me within 24 - 48 hours of my reporting to them what all transpired during my unit move out, as listed above here. Please see pics. I still see on my account a “past due”, despite the main Customer Service acknowledging AND closing out my account from their side.

Dora help me wow great service I truly appreciate your help thanks

4/4/24- Dora was awesome and incredibly helpful at the Huff/Smith Rd's location. Sinaa at the Corp office was also incredibly kind and helpful as she found the perfect spot and referred me over to Huff/Smith. Shortly... I received a personal call from Dora! Sooo helpful! Betty

I've started renting a unit at this location since 10/23. My experience with the staff there has been nothing but positive. I needed to go there recently and worked with Dora Saenz, who went above and beyond to resolve an issue I've been having with my account. I know there are no shortages of storage units, but I've been very pleased with this location. Staff is helpful, location is also very safe. Highly recommended.

Dora was pleasant, fast and efficient with my checkout process. She was kind and knowledgeable and if I ever need storage again I will be sure to come back to this public storage location.

Thank you valerie for helping me with the unit

Thank you Val for helping me out with my unit very nice lady

Office always closed ??!!

Thank you Val

Thank you Val for helping me with my unit great customer service very helpful

I want to thank you Valerie for great customers service

Thank you val for helpinhmg MD with renta my unit great customer servicios

Valarie was very helpful and explained everything very well!

I just wanna take the time and thank Valerie for great customer service. Very helpful very nice and respectful lady. She helped me out with my unit and got me what I needed. I will give her a 10 star if y’all had one. Thank you Valerie for great customer service.

Valerie is amazing! The property is kept clean at all times and despite the surrounding neighborhood, the property itself is very safe.

Current renter of a unit at this location. Apparently, they decided to replace the doors on the interior units, and now I cannot access my unit with my current set of keys due to a new lock. Items stored in my unit were needed TODAY, before I leave town, and I came during normal access hours. Insane that I don't see where I was notified by phone, email or mail.

I Want to thank valerie forma helping me with my unit very nice Lady

Thank you Valerie for helping me with my unit this morning she is very helpful and nice

I had a public storage unit at this location for over ten years and moved out of the space since I no longer need it. Valeria was in the office when I did so and she was very helpful and friendly. Made my moving out experience excellent with tips and helpful advice about the property as well as moving me out from the system and all with a smile and great customer service!

Thank you Valerie for help me with my unit

Thank you Valerie for helping me with my unit

Valerie was a great customer service representative. There was confusion over the prices online vs in person, but she stayed with me until she got me settled into a new clean unit. She even took me to a different location to get everything squared away. Her temperament and patience level is like no other. Thanks again!

Thank you valerie helping with my unit very nice lady

Thank you Valerie for help me

Thank you valerie for your help with my unit very nice and great customer service

Valerie was very helpful to me and very patient and kind love the service here! I’m very satisfied

Valerie is very helpful thank you Val very nice

I'm happy with the unit i got and havent had any complaints so far. Awesome customer service, Valerie is always really nice and helpful when it comes to the units and new specials they have going on!

Thank you to Valerie for always being so helpful and always having the best attitude in such frustrating circumstances. She is such a great example of great customer service.

I want to thank Valerie for her help with the unit my key was stuck on my unit she help me remove it from my unit 219? And great customer service

Thank you valerie with your help

Thank you Valerie for helping me with my unit very nice lady Great customer service

Valerie was substituting at 8989 Westheimer she was very nice I love her personality.

This is nice an easy storage with vehicle entry to the storage loading and unloading. Storage units are clean and place looks safe.

💯👍

Lisa took care of my girl help her out, Clean property Lisa was very out going.

Lisa the best location manager I had dealing with, great customer service, get things done fast & professional, of course the most important thing, she always smile I highly recommend her!

Lisa is strait up AWESOMENESS

Lisa is the best. Always super helpful and with a smile :)

I had a wonderful experience with Lisa at the Hullsmith location in Houston texas. She was very kind and very professional. I had a situation with a lock I couldn't get into and she was very helpful. I really appreciate everything she did to help me. Wonderful person.

Chris was very sweet and informative! The facility is clean and professional. 5 stars!

Lisa was very helpful during the whole process and was very delighted to deliver great service. .

This has always been a great place to store my vehicles. There staff is courteous and helpful. Lisa is very helpful!

I thank you Lisa for the amazing customer service I came for a questions and she gave me the best deal ever and I will stay with you guys for a long time .

Lisa must the best worker around, continually working to serve the client, cleaning and inspecting the premises

No one in the office 😕

Laura was just awesome. Highly recommend

I would like to send a HUGE SHOUT OUT to Lisa who was gracious enough to help me get my unfortunate 1 time experience at Public storage at the 2801 Hulsmith location! She went above and beyond to straighten out the “mishaps” and get my rental unit setup. Thanks Lisa!!!!

Mahesh did an amazing job at assisting me. The processed way easy and simple!

Nice location, Unit looks good and great customer service, thank you Mr Mahesh ...

Property 08436 Mahesh has always been so helpful, clear, personable and informative. Always attentive and going the extra mile to make thing smooth and thorough. I would strongly suggest storing with public storage and this location due to the cleanliness and excellent service that is provided. thank you Mahesh for taking care of me as much as my things!!!!!

Moving is stressful but Mr. Mahesh was so polite and understanding. It made my experience 10x better. Would recommend this location.

Mahesh was such a pleasure! He was so courteous, funny, and thorough with my checkout. I loved this one because my items were safe and stored in a cool place. I’m thankful! If you want to get storage please choose this location!

After a long day of moving, Mahesh property manager help make getting a storage unit easier.

Called to check on units a few minutes ago. Shanelle is so nice and knows so much about the company and policies. Thank you shanelle

Great service highly recommended

Great experience with Mahesh, he was very helpful and friendly! Convenient and centrally located.

I love how they handle things

Mahesh is kind and professional and always willing to help

Mahesh is a great manager and a great person. We got a good storage unit at a good rate!

Mahesh was very helpful getting us set up at our storage, good place good price and honest people

Called to get instructions on the move out procedure. I was informed that A vacate receipt must be printed out in order to finalize the process. March 31st, we vacated the unit and went to the office to obtain vacate receipt and no one was in the office. Waited for over 30 mins and the clock on the door still had the opening hours set. Called multiple times through out the day to verify, if the unit had been checked, but no answer. I called customer to they noted the account with the unit was vacated. In spite of the note on my account , I still received a bill.

Mahesh is awesome!!!! Somebody clone this man!!!! Tyvm for helping me out!!!

Lisa is the best!!!

Hi this man mahesh his so greet manager and he help me

Mahesh was great! The drive up access to the storage room helped a whole lot when moving in and moving out. Got to fit a whole living room in there. Definitely will consider again in the future

Great customer service! Very accommodating.....

Excellent customer service The manager mahesh has been an extraordinary help with my move in process

Great place

Lisa was extremely helpful, and quickly assisted with renting a unit close to closing time. Highly recommend this location of Public Storage.

Person behind the counter was rude and unhelpful. We left and got a uHaul storage instead. Also the storage here is not secure. You can crawl over the wall from inside one storage unit and gain access into another storage unit. Makes absolutely no sense to design storage this way.

Mahesh offers five star service. He is very knowledgeable intelligent and kind individual. He is an asset to this company.

I had the best experience with Mahish. He took the time to explain the process to me in detail. I highly recommend this location for the exceptional customer service.

Excellent Service!