LaToiya was very nice and professional. Thank you for being the better part of Public Storage. I appreciate you!!!
Toya,was excellent, she resolved.my issue and was pleasant to have as an agent . Her customer service skills are the best.
Tarsha was so amazing .she walked me threw the property three different times .so I can be okay with my lease.the property was so clean.i recommend this location.Tarsha also helped with my unit needing a work order.Tarsha is good property manager.
Tarsha Cole is super amazing.she is so nice
I am so glad to have had tarsha hear today to help me
Ms.Chyneen is very helpful and great customer service. Highly recommend this location. Great prices. Thank you so much.
Chyneen was very helpful and provided assistance for each request I had. Prompt and efficient service.
Tarsha Cole is super nice and she gave the best customer service
Great customer service, clean facility
Heather did a great job helping me find a space and gave great customer service. When I walked in the office she was giving great customer service.
I like this place, thank you Lynn for your great service. Highly recommend
Heather was informative, conversational, as well as informative. Made above excellent suggestions and attentive to my needs.
Kyrstynne was such an amazing help thanks for that hard work keep it up !
I just experienced the most remarkable customer service in a long time. Ms. Kyrstynne ( I hope I spelled that correctly) was sweet, knowledgeable, and funny. She made it easy for me to understand exactly what I needed. Less Stress. Thank you very much.
Kyrstynne was very pleasant and quick with the answers I need. Kyrstynne was very patient and understanding and broke all the amounts down for me.
Tarsha and latrease are super nice and smart.i recommended this location
tarshWaa a great help above and beyond the
call of duty—very satisfied customer.
Tarsha was very friendly and professional. Great personality
Tasha is so nice and amazing
Tasha Cole is super nice and amazing.i suggested e erybody to come to this location.she always put her customer first..tarsha was so nice and helpful today.returning customer
Mrs Cole was so nice .I needed my unit at 8 in the morning .I arrived to the location at 7 :30 in the morning and she told she would there .She completed my lease because all my stuff was on the curb.I love the property manger affection for others.She went over and beyond to show me the unit and complete my lease so ,I would not miss my plane
Tarsha cole is super nice and she was patient.I recommend this property to anyone.the property was so clean.the hallway was so spotless
Marshall was so amazing and passionate about her job.i recommended this location for the best service
Tarsha was and is fantastic!
She deserves a raise!!
Tarsha, was excellent with updating my account and insurance requirements. Great service Thank you.
Tarsha cole .the best. Knowledgeable, efficient and vert helpful.
Tarsha the manager is fantasic!
Always helpful and friendly!
I highly recommend this location!
Tarsha is mazing this place is amazing
Miss Tarsha has been an absolute sweetheart. She helped me get into an appropriately sized unit once I realized that the initial unit was too small.
She is so nice and patient
Tarsha cole was so helpful and amazing.I love going to see her.she makes you feel at home at her location.she treat you with a lot of respect and amzing
Tarsha Cole is so nice and super helpful..My grandmother rented a unit .The lady that works there was so helpful to my grandmother.She help my grandmother to get in her vechile..Thank you Mrs Tarsha
I dealt with an amazing person today .Tarsha made you feel welcome at her location.I recommend this location.Her property was so clean
Tarsha was so patient with
me and nice.
Tarsha Cole is sweet and nice
Tarsha.l is super nice and super amazing.i have been greeted by her.
Tarsha is so nice and super amazing all the time
I have been blessed with the most amazing manger at public storage at 9630 Hillcroft.Mrs Tarsha always have a smile on her face.she always here to helpful her customer.Her Location is always clean
Dear Tasha, I wanted to take a moment to express my sincere gratitude for the exceptional service you have provided as the property manager at 9630 Hillcroft St location. Your dedication and commitment to ensuring a clean and well-maintained property have not gone unnoticed. Since you assumed the role of manager, the property has undergone a remarkable transformation. Your attention to detail and proactive approach have made a noticeable difference in the overall cleanliness and upkeep of the premises. It is evident that you take great pride in your work, and it is truly appreciated by all who reside at Hillcroft. I am truly grateful for your outstanding customer service. Your friendly and approachable demeanor, coupled with your professionalism, have made every interaction a positive experience. Your willingness to go above and beyond to address any concerns or issues is commendable and sets a high standard for property managers everywhere. Once again, I want to extend a heartfelt thank you for your hard work and dedication. You have made a significant impact on the Hillcroft community, and it is important to acknowledge your contributions. Your efforts have not gone unnoticed, and you deserve every bit of recognition and appreciation. Thank you again, Tasha. You are truly amazing, and your exceptional service is greatly appreciated. Warmest regards, Yael Bittone & Ronald Moran.
I have been going to this location since about four months ago.Tarsha is so amazing at this location.The property is so clean and neat.She always have a smile to greeting her customers.she goes over and beyond for us.thank you.tarsha is always here to help me.i am coming back customer.i only want to store at her location
Terrible service, a very rude black lady helped me, she closed early because they were already waiting for her and she didn't help me, then I wanted to leave the place and she didn't open the door for me. I had to wait for another car to leave so I could leave, that lady doesn't know how to give good customer service, they should fire her.
pésimo servicio, me atendió una señora de raza negra muy grosera, cerró antes de tiempo porque ya la estaban esperando y no me atendió, luego quise irme del lugar y no me abrió la puerta. tuve q esperar que otro carro saliera para poder salir, esa señora no sabe dar buen servicio al cliente, deberían despedirla
Mrs tarsha was super nice.she had amazing Xmas music to make the wait easy.she is very nice.tarsha is so kind. Tasha is always helpful . Tasha always have it so clean
Tasha is,super nice and she is,so nice
Mrs tarsha is super nice and property is always so clean
Ifeoma is a ten.super nice and sweet.she is very kind and understanding.she give five star service
Miss tarsha is super nice and the property is always so clean.she is always treat me❤️☺️ so nice i had to return back to her location
I’ve had the worst experience with Public storage. I originally started off on Larkwood. I was there for about a year until they got an infestation of rats on the second and third floor. Instead of compensating us, or being courteous, we were told to simply move all of our stuff to the first floor even though rats were everywhere. It smelled horrible and you can visibly see rats running around. I then moved to the Hillcroft location which is close to my home. This experience has been interesting. My unit is constantly hot. I’m talking over 90°. I have reported this at least seven times to corporate. Nothing has been done. I’ve requested a callback no one has ever called me back. Instead, I received a message yesterday that my unit will be going up by $50 even though I haven’t been here a good three months. I’ve had nothing but bad experiences with Public storage and plan to move all my things out very soon.
Tarifa Washington so nice and the property Was clean
Horrible. Please avoid this place by all means and measures. The quality of the units is below low and the manager of the place is nice to you only when she needs you to sign up.
Also be careful and mindful. They charge whatever they want. Not what you agreed to pay for your unit. Zero stars for customer service.
Returning customer.I loved Mrs.Tarsha is so amazing .I had to come back to her and the public storage on Hilcroft
Initially I left a great review and I still think the manager is awesome but with all due respect to her, I'm disappointed and unhappy with the poorly maintained facility and the overcharging! It's insane. I have been overcharged several times, charged twice for one month and even though I was promised a refund will be issues to be immediately, I didn't get my money back at all. the facility is beyond horrible. No maintenance at all it seems.
About 6 months ago, I was told the locks (that you break your nails and twist your hands on) will be replaced but nothing has been done yet. You cannot open those locks without help from the manager. I'll be getting out of there asap. I strongly recommend you avoiding renting a unit there.
Tasha was super helpful always.i always see her cleaning them hallways.
Tasha is so nice and .she always give the best help
Tarshia was so nice and appreciated all that she done for me
Tarsha Cole was so nice and sweet.she went over and beyond to help me.i recommend her and her location.I have been to many location.when she showed me the unit.her hallways was so clean
Tarsja was so nice and the property was so clean
Tarsha is amazing! She helped me throughout the process to rent my unit— I got a lovely climate controlled unit with the second month for free :) Thank you
Tarsha was so nice.she helped me complete my rental and she help me with my app
Tarsha is so nice and amazing and super nice .the property and the hallways are very clean.I love how super nice
Tarsha was nice and the property was so clean.i left and now i had to come back and lease from her again. She is,so amazing at wbst she does
Tarshs , very helpful and sweet. Looking forward in doing business with her.
Tarsha was so helpful and nice.she got me in there and leased my unit quickly
Tasha was so nice and sweet
Tasha was so understanding and nice
Tarsha is amazing thank you
Tarsha Cole is amazing and super nice .five star service.she always.i had a overwhelming day and I walked into her location and .I could not help but cry and she prayed with me.i love her smile thank you
Tarsha is super amazing and nice and the property stay clean
Tarsha took care me the whole time while I stored there
This PS on Hillcroft has been an excellent resource for storage of family goods for over a year. Several encounters with Tasha, the manager, have been positive and shown a well-run and clean facility. The facility is near other neighborhood businesses and easily accessible during business hours. I would consider using this storage business again.
Tarsha is amazing and helpful.tsrsh was so kind and super amazing .always have a smile
Tbank you .tarsha for helping me
Tardía was so nice.and she helped me
Tarsha was so nice.she downloaded the app for me andceven walk me threw my e rental process.thank you tarsha
Tarsha Is super nice and super understand.I recommend her and this location to anybody
Great tarsha service! Knowledgeable, friendly. Trish was awesome. And she is amazing
Tarsha is super nice and very patient
Tarsha is super nice and the property has been amazing .since you started.thank you tarsha
Tarsha is nice and the property is so clean.tarsha always have a smile
Tarsha is so nice and pleasant .she always here to greet the customer with great customer service.tarsha always here to greet me with a amazing smile and spirit.she always goes over the top to help me.she even prayed with me .when I was going threw a rough patch in my life.she always tell me .to keep improving in myself and life.i know this is not her job.I want to thank you for always being the best
Tarsha was super helpful and sweet thank you again for all you help she was very amazing. Come here if you need storage.
Tarsha is,so nice and clean
Tarsha and Ifeoma were amazing. Fantastic customer service. Very helpful. These girls need a raise.
Ifeoma and tarsha was so helpful with our storage space after going to public storage.they was able to be patient and nice
Tarsha cole was very helpful !! She is amazing I will def recommend to everyone!!
Tarsha Cole was the most helpful storage Manager I have ever met! I’m slowly moving away from another company to Public Storage and she has made this the easiest transition ever! Thank you and God Bless!
Tarsha cole is super amazing.she showed me how to work the public storage app and saved money .she was supwr amazing with making my reservation
Tarsha was very helpful and even figured out a complex name transfer that she had not encountered before.
Tarsha cole was excellent! Very enjoyable to work with.
Trash’s Cole is amazing and super nice
Tarsha,she is a very nice toperson to to
Tarsha was so kind and sweet.she was so understanding
Tarsha cole - very easy to work with! LOVE this location and have used it for years. Please keep up the great work!
Ms. Tarsha is very helpful and efficient when it comes to.any of my needs or questions at this location. Amazing customer service!
These people (district manager and corporat) lied when they promised to refund my money for a storage never used... horrible place!
Tarsha was super nice.I tell everybody to come get the best employee experience here at this location
Tarsha Cole isxso sweet and nice.i love see her smile
Omg Tarsha Cole was amazing she really know how to do her job I went there to get my storage unlocked and both times I went there she was calm and helped me thank you so much Tarsha
I just wanted to come on here since Tarsha was such a big help last week thank you so much tarsha you are such a good employee you really go a extra mile to satisfy your customers ☺️
Tarsha was so amazing at her job she really helped me when I needed someone to unlock my storage thank you so much Tarsha 💗😭
I don’t even do reviews but Tarsha was amazing she really helped me with everything and was really good at her job thank you so much Tarsha I will be coming back
Tarsha is amazing she knows what she doing she understanding gives good service and all the good vibes
Tarsha was so professional in assisting me with all my questions and concerns. She is very informative and detailed! Thank you so much for helping me :)
The best experience!! Ifeoma Really helped me out in a Major way. She definitely kept the holiday spirit going for me by allowing me a chance to get paid I really appreciate it Your the best !!
Thank you Tarsha for reaching out to confirm my online reservation and for your assistance with my new customer requirements. Your patience with me and my many calls was truly appreciated. Happy holidays.
Tasha Cole was my Christmas Angel! Great customer service with a smile. 😊Fantastic experience with her and Public Storage!
Tasha Cole was so attentive to details. I recommend this location for its professional service!
I love my job .I love all my customer.I welcome everybody to My Five Star experience
Tasha Cole is awesome. I have been here for years.she was able to get my a lower unit.she always happy to help her customers.she tries to solve all our needs.Merry Xmas Mrs Tarsha.Thank you
The manager there is the most unprofessional person I have ever encountered in life. I went there twice to get a storage and left both times without service after heated confrontations with this lady, and then her boyfriend or husband or whoever he was supposed to be, both times came out of the back as if he's security or an enforcer. The first time was, I believe a Monday morning about 10, 11ish... According to her it was her offday, which is of no importance to me... don't you work here and live in the apartment on the property and refuse to rent me a unit? Thanks allot employee of the month.
3 months later after the incident left my mind I find myself back in there again to my dismay... This time it was a Friday around 6:30 and she informed me that she is off duty at 6... Once again I'm refused a unit... She should be a shareholder... Oh did I mention that I own and operate a food truck in that area and I will continue to persuade the 10,000 plus customers that I serve on average per MONTH to never do business at this location?
Tasha Cole thank you .u were very nice and helpful
Tarsha was very helpful / professional with communication. Excellent job with assisting me with getting a refund.
Thank you ,
Tasshan Smith
Tarsha cole. Very professional persona, felt like I was at home
Tasha was awesome I will definitely come back if I need a storage
Grate customer service and are always willing to work with you.
Buen servicio más de un año, muy amables
Tarsha is amazing anda súper nice
-No guarden nada ahí vienen desde California a robar al Pueblo Texano.
Tarsha cole is amazing.she filled my heart with so much passion and love.she went past her job and duties
Tarsha Cole was amazing and helpful with my lease and saved me a lot of money
Tarsha was a great help..very friendly and very helpful..Thank you Tarsha❗️❗️
Mrs.Tarsha is amazing helpful and kind! Loved the assistance today !
I gotta say, Tarsha at this facility is fantastic! She has been helpful to me in so many ways and has always been my "go to" Public Storage associate. She's a hard worker and takes her job seriouslay. I appreciate that. She is also a very good communicator. Thank you Tarsha and Public Storage!
David Yeary
Tarsha is súper nice.property is súper clean.she alesys working the proerty.alwsys have smile
Ms. Tasha was an amazing help. I recommend this public storage to anyone looking for storage space in the southwest area.
Tasha Cole is nice. She helped to easy to lease my unit
I met Tasha cole.she is amazing and the property is so clean
Taraba cole si Amazing,very .
Mrs tarsha is amazing and nice
Tarsha was awesome. She explained everything to us and we got our storage unit quickly and easily. I highly recommend this public storage location for all your storage needs.
Tarsha Cole was cooperative and extremely helpful to me yesterday as I was moving out of my unit. Very pleasant and definitely went above and beyond.
Tarsha was so amazing and she allowed me to see many storages before i decide on the best one for my budget
I met with a customer service Manger at this location.Tarsha welcome me with a smile.the property is very clean
Came In to check pricing & storage options at this location & the property manager Tarsha was super helpful! She Took the time show me all the units she had available that would accommodate me & did a break down of the pricing. She’s the best, Thank You Ms Tarsha!
Great customer service. Was a huge help is finding a storage unit that would fit my budget and also fit all my household goods
Met with Tarsha and she was a pleasure!! She was professional, knowledgeable and was more than happy to assist with showing us different sizes, that could meet our needs.
Tasha is nice.the property is clean
Tarsha was lovely! Very helpful and friendly! Made me feel comfortable that she is dedicated to customer service and security of the property.
We just moved from PA to Houston two weeks ago and needed a good storage unit fast. Tarsha was very friendly and helpful. So far we are very happy with our storage unit (size and location). The place is also close which makes everything much easier.
Very thoughtful and helpful
Tasha was so nice,property clean.
Tarsha cole is so amazing.she was so helpful.the property has been so clean and neat.since she started
Exceptional customer service! Chasity was a great help!
I went to purchase some moving boxes and Tarsha Cole was such help! She’s very efficient and professional at all times. Always smiling and truly enjoyed my experience with public storage. I would highly recommend services and needs with Mrs. Tarsha.
Tasha really helped me out with my storage situation and was very insightful with her information and directions.
Tarsha Tasha did everything to help us accommodate the customer with the payment and taking care of his storage unit we gave her a five!
It was because of Mona
Explained everything. Make sure i understood.
Great experience
I love coming to this location. I had my belongings here for about two years and service is great. I've met a new receptionist Monica Lara and she's been so understanding and helpful. Great work ethics and willing to do more than most. She keeps the lobby clean and organized also has a wonderful attitude.
I came in for a parking storage and the customer service rep, Mona, was amazing and very helpful! I feel like my items will be safe and taken care of. Because of her, I would definitely recommend friends and others to check this location out.