Stephen was very helpful. Fantastic service. He deserves a raise!
Go to this place and ask for Stephen and he's an amazing guy who will take care of you
Horrible customer service.
Me atendieron super!, muy amable la señorita Marty,
Highly recommend this property for storage rental. I shopped for a small storage unit in this zip code for a week prior to renting here. It was completely in line with the other pricing and may be even a bit less however, if u see a good rate, grab it up because the next 2 days the prices went up. They almost changed daily. Stephen helped me with getting the perfect size storage in a last minute situation, on the same day on the spot. He was a true professional! Very courteous and helpful in every way. The storage unit was clean and ready to. I like the property because it looks clean and well taken care of
Always very helpful whenever my dad and I have questions or need to make payments.
Thank you for making it a speedy transfer @Stephen! Very helpful and courteous young man! Made everything so simple
The site manager Stephen is one of y’all best workers you have he was very helpful and answered any question that I had and was very polite this man needs a raise because his customer service was 10/10 I would definitely recommend him to anyone thank you love public storage #amazingguy
Horrible customer service. Be aware. They will have you sign for a fee and then raise it by at least 22$ every three months. It’s ridiculous and they staff there is rude on the phone. It’s only one lady that is so helpful there. The rest don’t even know how to do their job. The guy I spoke with today 12/14/2024 has horrible customer service skills. I’m not saying a customer is always right but you can’t now do business and customer calls in and you continuously cut them off- it’s rude and disrespectful. I spend my money there I don’t get paid there to work.
SHE was awesome and had all the details. THANKS
Got my unit today. Quick process. Had a reservation and was assisted soon as I walked in.Got to view storage unit before signing process. Friendly and informative Rep. Excellent customer service ☺️
I moved in on 19th of October. Paid $248 rent and was told I would get my full month and a second month free per email that I still have. Then on November 1, another $ 101.50. Now it shows December 1, the full rental rate. I have brought to everyone attention . Nothing has been done!!!!
Stay away from Public storage. Not worth the stress.
They give you a good price to lure you in then after the rates go up ridiculous high also if u have any trash even if u pay 300 a month you can’t use there dumpster for just a small box I wouldn’t recommend this place my unit is also full of ants o also have a space at extra storage and they have bn pretty good to me
Aixa, excelente servicio y maravillosa la atención
Aixa exelente servicio, muy buena atención.
The best storage UNIT EVER! Very friendly staff.
Stephen provided excellent service and got me in the perfect until for my business. I highly recommend this location.
The rental from the get go was a headache because we're given a different price after signing. Which was paid and on the 6 th month was charged a price increase without notice. The office manager has a bad attitude, unfriendly and not helpful at all. Today Marty was helping out at this location as well as two others. She was absolutely helpful, friendly and easy to speak to. Marty for your help & great customer service 🙂
Lady at the front desk was very helpful, knowledgeable, and very polite. Love the way she runs the office. Will definitely recommend to everyone
Aixa recommended this place she is very helpful and polite very good at her job
Keep jacking up the price. Started paying $141 and 6 months later I'm paying $187
5 plus stars your employees are very helpful and polite I can't thank them for all their help
Avery was so gracious, polite, and very knowledgeable on what I needed. She Avery friendly and an exceptional individual. Thank you.
Very good service Stephen nice person exelent costumer service
I just want to give a big shout out and thank you to Steven at this Public Storage for giving me top notch service. I came in from an online order that was completely messed up and he handled the issue like a star! Not only did he rectify the matter, he placed me in a more Convenient location for my movers to unload! Moving is already stressful, it’s great to know that good customer service still exist!
The work at this public storage place today was not done him win I was done a job for some one movers he let the people people park in front of the gates were no one can come in are out he was holding people up by parking his vehicle in the in gate have a lot of people telling him need to movers him car the guy would on he was talking crazy people he couldn't be working at public storage
The 1102 W Pioneer Pkwy, Grand Prairie Location terrible customer service from a young man who was not helpful whatsoever. He said to just do everything online and to leave outside.Highly recommend heading over to 425 Public Storage location in Grand Prairie Miss Isabel was the one who helped us with all of our issues and concerns she is an Angel!!
UPDATE* I was approached by Public Storage I spoke with a lovely woman named Marty, who helped me and addressed all of my worries.Going to Public Storage at 1102 W Pioneer Pkwy, Grand Prairie is highly recommended. They really do care about their clients, and I appreciate that they reached out to me, apologized, and addressed my issues and concerns.
I would like to give kudos to Steven. He was professional and very knowledgeable. Please give this young man a raise.
Mr Steven provided above and beyond customer service there for I choose this storage even tho we have to of this facilities close to my needs thank you for having such a great employ to provide service that we need. Thanks Public Storage.
Thank you Rick!! I appreciate your assistance in picking out a unit!!
Steven was super helpful when I asked to verify my online reservation was indeed the size rented. His work ethics are impeccable. Thanks again, Steven, for following through with my inquiry.
WORST STORAGE PLACE THEIR ELEVATOR IS ALWAYS BROKEN IF ITS NOT THE ELEVATOR ITS SOMERHING ELSE! SO TO MOVE STUFF FROM THE FIRST FLOOR TO THE SECOND YOU NEED TO LIFT EVERYTHING!... BUT THE ARE QUICK TO EXPECT FULL PAYMENT AND ARE QUICK TO CHARGE FEES. I WOULDNT RENT HERE OF I WERE YOU.
Stephen was excellent! Great customer service, very friendly, and very knowledgeable! I'm so happy I came here!
Only Care About Charging You With Little To No Customer Service. Then When You Have A Customer Service Worthy Situation Stephen The Property Manager Wants To Act Fickle And Childish. They Apparently Give Supervisory Duties To Whomever Doesn't Quit The Company.
Avoid Public Storage As A Whole. Go To Their Competition Like Extra Space They Provide Better Service And Actually Care About You Spending Money As Their Tenant. Stephen Thinks You Owe Him A Favor Or Something.
When You Want To Rent A Unit. They Roll Out The Red Carpet. The Moment You Want To Cancel Or Address An Issue They Act Very Useless. Like A Typical Salesman.
Marty is Awesome! She’s also so attentive and makes sure we are always taken care of !! Thanks again Marty !!!
Stephen was very helpful in helping me
Marty B is the best!!!! Super sweet and super helpful
Tammy and Stephen were super nice and helpful!
Caitlin and Stephen were very knowledgeable and friendly! They both were patient with me in deciding what unit I wanted and needed. Great teamwork! I will definitely recommend this location based on the customer service I received today! Thank you both Caitlin and Stephen!
Wow, I just met Tammy and she is an angel, her patience is on point, her grace, her effectiveness in customer service is precious. Her attitude towards questions is on point. She loves her job and it glows on her. Thanks Tammy!
Miss Tammi B, was awesome! Great customer service skills. I really appreciated speaking with her today. A-1 service!
Steven and Tammy made my move in experience seem less!
Came into the store and got some information regarding a unit, Tammy was a delight to speak with
Great service and willing to help, from Tammy
Excellent customer service !! Tammy was amazing and very knowledgeable. She went above and beyond to serve my family.
Friendly staff that was able to help with all my needs.
If I could give a 0 star review, I would. Every single time I've gone to this Public Storage, the property manager isn't in the office. I have even gone twice in one day, during their regular office hours, and still no one was there. I was charged $19.95 for a lock I didn't ask for, that I was supposed to be able to return unused, but no one had ever been in the office for me to make the return. Any time I call the office phone number, no one answers. I am currently inside the storage facility, trying to exit and the loading bay door is not opening from the inside. I called their customer service hotline and I had to wait 10mins to get permission to use the fire exit doors, since that is the only way out of the building.
Very good service, was able to get a rental and move our stuff in on the same day. Everyone was very kind and helpful.
Loved the service. I’m so glad we were able to get the unit we wanted. They explained everything perfectly.
Aixa very pleasant and helpful I enjoyed meeting her keep up the good work I give you 5 stars
Aika is so sweet she works hard and goes the extra mile. She’s a willing problem solver. She followed up and makes sure your experience is pleasant. She’s a real gem.
This place is a good place to store yourself. But they raise the price after a couple of months. So don't count on it
Aixa She is a wonderful young lady!!
Great service . I was helped by Isabel she was very patient and helpful explaining everything
Thank you! loved her friendly kind spirit and service😁
They took advantage of my parents! They didn't explain anything to them. They didn't show them the storage. The left them to figure out the place on their own and they couldn't find a way out of the place. The fact that they asked me to help them look for a storage space and I suggested you guys then they told me how they were treated there. Makes my blood boil.
Great customer service given by Isabel and Steve. 5star
I went in to see options for storage unit and Martha was awesome and had a great attitude. I was in and out within 15 mins.
Aixa was a huge help very helpful
Aixa had a great customer service experience with her
Stephen is the best ever. He assisted me with an issue with a Dallas location. He reviewed my account, instructed me on my next steps, and even reached out to the director of the Dallas territory to help resolve my issue. He is very professional, friendly, and willing to go above and beyond. Thanks Stephen.
Great customer service Steven is the best highly recommend.
This is a place like no other these days, their system flows like the speed of light on everything I can say so far,Stephen is also a wonderful guy,very knowledgeable and nice.Went back to the office today 7/30 and again,fast and nice service,thank you Stephen.
Marty and Aixa gave me great service
Aixa. She was really helpful. She did an amazing job. Thanks for your service.
Aixa me dio muy buen servicio excelente .
Aixa
Great customer service! Aixa was very helpful and knowledgeable in her knowledge and was able to answer all my questions without any problems. She is a great asset to Public Storage!
Thank you!
Signed
Happy customer
I spoke with Stephen and he did a fantastic job of taking care of what I needed.
I will always use Public Storage in Grand Prairie because of the great customer service I receive from Stephen!
Aixa.good Customer service.
Stephen was very helpful!
I went to the front desk and the gentleman Stephen was a great help
Great price and friendly staff!
Ms Crystal was awesome, she checked on us days after purchasing our storage, she walked us through everything and her personality and attitude is very friendly and kindhearted!!!! She’s a great access to this establishment!!
Crystal was awesome and so very helpful!!
Adriana!!! What a blessing to me today!! She was BEYOND HELPFUL CONSIDERATE AND MOST IMPORTANTLY PATIENT!!! Thank you again for this - she made a bad day well!
Crystal was an excellent help with all my needs and questions! Thank you for making it so easy!!!
Crystal thank you she is very kind and respectful
Extremely Nice! And very very clean!
Crystal was awsome highly recommended
Crystal showed top tier customer service! From the time I started the rental process through the time I came to load my unit, she was friendly and knowledgeable.
I had the most awesome experience with Crystal today and she made renting my storage space a breeze! Request her for your storage needs and she will help you get the right storage for you and your family. Her energy was everything.. highly recommended
I also received help from Aida on yesterday and she was great too…
Crystal was amazing top tier customer svc always a pleasure doing business when greeted with a smile 👏
I had a very wonderful experience here. Axia , she was so nice, professional and very knowledgeable. If you have a military card they will give you a discount. It is not much, but they will wave certain fees. Check them out and Good Luck! Tell them that I sent you there and they will take care of you ! I FORGOT to tell you all also you get a discount if you make the reservation online or if you scan the QR CODE on their door so many incentives.
Aixa Good costumer service and very nace peron
Crystal was a big help and I loved her energy!!!
Aixa very good service and very nice person
Crystal was very versatile helpful.
Super easy App! Crystal has a great attitude
Had great service with Crystal fast & friendly. Welcome Aixa!
Aixa and cristal is a good coustomer servis 100% good good
Aixa y cristal- May buen servicio súper recomendado, muchas gracias
Buen servicio muy amable el personal de la oficina
We like this place returning customers👍 welcome aixa
Aixa y Crstal did and excellent job very polite and courteous will give them 100.
Aixa, and Crystal were totally awesome in helping me to make sure I had the right storage size unit for my belongings. Those ladies took the time to make sure I was happy and I understood what I needed and property hours. They walk me through getting on the the app which is amazing by the way! 🤗🤗 Aixa welcome to Texas and Crystal love you sweetie🥰🥰🥰
Crystal is very fantastic
Crystal was very helpful and wonderful
The PS employee who assisted me was Aixa. She was very knowledgeable even though it was only her second day. She was also very professional and pleasant so overall a very good experience. A good hire. The property was clean but prices are really too high. For that reason I will have to make use of this storage room temporary rather than long term.
I’m back Thanks crystal and Aixa for your excellent service I recommend this place 100%
Axia n crystal are truly amazing
This location has mattresses for sale from a Tennant/ renter. Spaces and lanes inside is convenient.
Crystal is really nice and helpful
Crystal is AMAZING! And goes above and beyond what she needs to do to make sure you have everything you need!
She's did a good job customer service
Crystal was really nice and treated us respectfully and gave us all the information that was needed
Crystal was very professional
Stole me away from another company. ,💯
Crystal is the most friendly employee and very help with the whole storage process
Crystal was awesome. SUPER HELPFUL !
❤ my store and customers!
Been using Plubic for yrs. Crystal has been a huge help with everything we need. Cheery an happy to help. TY for being here!!!
Crystal is friendly and helpful
Long time gold star tenant!
I stopped into this location and talked to Amanda she was very knowledgeable and was very helpful for me to make my purchase of renting a storage. As long as people like this are working here this is a great place to come.
Awesome work. I felt welcome from the very beginning.
Crystal was amazing super quick fun and definitely hassle free
Crystal was extremely helpful.
Crystal was helpful and funny
This is a good place to store your items, but it would be great if there was a working restroom.
I scheduled an appointment for walk through today. Crystal was on time, eager to answer any and all of my questions. Due to her working at this location for years, she was able to give me the best advice for renting the correct storage unit to fit my needs. I ended up getting a larger indoor unit than I had originally planned (outdoor 10x10) and I couldn’t be happier with the deal. In a world where good customer service seems to be impossible to find, my expectations were far surpassed by Crystal and I couldn’t be happier with the overall experience that she provided.
Crystal is the best. I recommend this place for great customer service.
Amazing customer service, Crystal your a real one. 10/10👍
Ms. Crystal was super nice and super hopeful and got me the right deal on my storage. Thanks Crystal
Crystal she was very helpful and awesome. She show me where to get to my storage and how to open the gate with app and it’s useful and easy. Thank you !
Thank u so much crystal for helping us get a storage unit
He was awesome! Definitely recommend this storage location!
She was absolutely amazing!!!! Such a great help!!!!
Easy and good cs! Explained all and very kind!
Crystal was amazing she made the process so easy for first timers. She was a joy. Beyond call of duty!
Awesomeness at its greatest!
Crystal is the best!! So nice, thorough, and friendly!! I can tell she enjoys her job too and takes pride in working here :) couldn’t have picked a better location!!
Crystal - The manager here at this location is phenomenal!!!!! She’s so sweet and funny and she makes you feel so comfortable especially when your keeping your belongings here you know!!! Thank you Crystal for the wonderful experience!
Crystal did a great job today helping me
Great attitude and very helpful
Very satisfied with how quick and efficient Crystal was with getting us into our unit!
Crystal was AWESOME! I needed a stoage last minute and I called around to a bunch of places. No one provided as good of customer service as Crystal. This location had exactly the size I needed and she set me up quickly. I'm loving opening the gate with the app instead of having to try to remember my code!
Crystal is very professional and made our experience so amazing her personality is top notch!!
We walked in to rent our unit and she got busy with 4 others waiting to be helped. She took care of all of the clients in a timely manner and saw that each one left happy and satisfied.
She is an asset to your company!!!
Awesome employees, service was quick, and friendly. Will definitely recommend to others! Thanks crystal!!
Crystal help me with all my leasing needs. She is very educated and curious and friendly.
Good customer service experience
Awesome Place Awesome people