Bueno servicio en Español de parte de Marty porque no hablamos Enlglis.
Needed to make my payment and got great service from Ms.Marty
Who was kind and helpful!
On Tuesday, I stopped by this Public Storage location to check out units as my family and I are in the process of moving. With the stress of the holiday season right after Thanksgiving and just before Christmas, I was feeling incredibly overwhelmed. However, Jessica made the entire experience so much easier for us!
Before arriving, I called to discuss options, and Jessica was incredibly helpful over the phone. When we got there, she greeted us warmly and made us feel like family. Not only did she provide outstanding customer service to me and my husband, but she also interacted with my kids, playing and talking with them in such a kind and patient way.
Jessica went above and beyond to ensure we found the perfect unit that fit both our budget and storage needs. She took her time to answer all our questions and made the entire process smooth and stress-free.
After everything was set up and we started moving things in, my husband and I noticed how hard Jessica worked around the facility. She was cleaning, picking up trash, and wiping down windows — going the extra mile to keep the property in great shape. It’s rare to see someone so dedicated these days.
If you’re looking for storage, I highly recommend this location. And if you do, make sure to ask for Jessica. She is truly AMAZING!
Ms. Marty is such a wonderful person! The world needs more like her!! 🥰
The guy who attended me was very clear and very kind, Ty
Jose did the best service for a storage center I have ever experienced!!! Thanks so much!!!
Aixa muy bien con su trabajo
Jessica was great help in helping me transfer over to a New Year thank you very much
Jose at the Grand Prairie location is wonderful. I've had units there for years and he's always been so good to me. Very kind, professional and knowledgeable. I hope you realize what a valuable employee you have!
Jose has the patience of a saint! Thank you for being so helpful today!
La señora Aixa me brindo muy buen servicio
great cuatomer service, fast and clear
Jose is the best! Great customer service
Great service, jose was very helpful, made things easy smooth and quick
My family and I came to the office on-site to browse their available units, where Jose provided excellent service in both guiding us through the process of purchasing and finding the best deals available, including giving us a look at the unit before deciding to purchase and helping us setup the mobile app for better rates. Highly recommend this location for anyone needing a unit!
Jose was extremely helpful and has great customer service.
This place is so convenient and has everything you need for a move. Jose is awesome! Jose went above and beyond to help us with the process. Highly recommend!
Jose was VERY helpful!! We have been using this facility forever, and he has always taken care of us!
Jose gave me and my family a level of service! I definitely recommend this location in Grand Prairie. It’s not to many GREAT property managers
Stayed late and went above and beyond for service. Jose was great
Outstanding customer service
Nice location . miss yolanda was super friendly and professional . She showed us a storage space and made sure to give us exactly what we wanted she definitely exceeded our needs ! Awesome experience
Called to ask questions about getting information on the place see what security they offer and just general safety of the place before going in and getting a storage unit for a car and Brittany just hung up.
I came in to talk about a unit that I wanted and Stephen explained everything to me in a very professional way and made it easy for me to understand 10/10 customer service.
Manager Jose is fantastic and very helpful. I appreciate the great job he does.
Thanks Jose for being super awesome & staying after hours to help me get the right size storage!!!
Aixa me dio un gran servicio muy amable y hace muy bien su trabajo
Marty B., the property manager, was very polite and helpful. Her cheerful and friendly attitude was a pleasure to be around. Everything went fast and smoothly and we were able to check in, load the unit, and leave very quickly with no concerns. Thanks!
Jose was a big help on setting me up with my storage unit. Fast and easy!!!
Fatima was very helpful and got me in a storage quick and fast!!! Thank you so much
I absolutely would recommend this location. Jose and his team were great at explaining how the $1 first (full) month works and we were pleased with the service provided. We were able to have them remove the automatic insurance which we didn’t need since we have a policy that covered it. We were able to secure the rate (which fluctuates like crazy online sometimes) and then set up with them when we planned to come in to secure a unit. You can buy one of their locks or buy one elsewhere and bring it.
We stored a vehicle, which had our personal belongings packed in it, for three months inside one of the outdoor units, while we traveled. Great price. Great service.
Only concern is when they lock up the office to go inside the gates and don’t leave a sign saying that they will be back. Happened both at date of signing (and dropping off vehicle in unit) and when we arrived back in town to pick up and close out unit. Both were within normal business hours. More of an issue when you don’t have a gate code yet to go search and find someone.
Essence provided phenomenal customer service. She answered all of my questions and concerns.
Jose was very helpful, great customer service.
Jose provided excellent customer service and the property is nice and clean
Marisol answered all of our questions on the phone then hooked us up with Jose who had us taken care of in minutes with exactly what we were looking for. Signed, sealed, delivered with first class customer service 👍
BEWARE! The staff is nice and helpful. This property needs more carts. There is hardly ever one available. Plus they will raise the price after only a few months.
Rick & Jose are awesome! 5 star service
The staff here are absolutely amazing! They made my transaction seamless and even helped bring the supplies I purchased for my move to the car! The unit is also the perfect size and I love that they have indoor storage units!
Jose was very helpful and answered all of my questions that I had.
This was the BEST EXPERIENCE EVER WOULD DEFINITELY RECOMMEND
My experience was good, Jose gave me all the info I needed and made everything easy for me!
Jose is so helpful. Very fast service and i got my keys immediately. Great customer service and he explained everything clearly. Thank you Jose
Jose & Cherish are amazing! Excellent customer service! So Knowledgeable and an wonderful experience!
Avery was amazing!!! Great first impression and extremely helpful and easy to get in and items stored!
Jose was awesome! Great customer service.
Very quick and prompt service. The manager was training a new employee and he didn’t miss a beat.
Excellent service by Jose
Great experience with Jose. Was thorough & answered our questions well. Would recommend!
Very nice young lady also, very helpful.
Avery is a great customer service person straight to the point and very knowledgeable about the facility.
Avery was truly amazing and professional!! Process was quick and easy. Recommend this location
Jose was awesome in customer service and all.
Worked with Avery another day she was also great.
Very DISRESPECTFUL last 6 months of lease after 2.5 yrs as a loyal and respectful customer smh
Funny how tire hasn't been flat since legal matter brewing
Hosea and Renee did great
If you’re looking for a storage space that is going to be quick and easy come here! Jose and Brittany were wonderful and provided outstanding service!!! So glad I chose this storage facility.
These guys were great! I came in late and they were very patient and helpful. Definitely glad I came in
I ended up needing a different size unit and Jose was able to help me get switched over with no issues! Thanks again, would definitely recommend!!!
Excellent customer service and through explanation of services provided.
It was a great experience. Very professional
Nija great customer service.
Jose is the best , he made sure my storage was secure after my movers failed to lock the unit !!
Jose made my transition very smooth. Highly recommended. Facility nice clean and very responsive.
Would highly recommend this storage place! Jose did great helping me. Super quick and my unit was available I swear like 30 minutes later same day. He gave me help with a cart to load my stuff in my unit, answered my questions, and even told me to let him know if I need anything else. Great experience and convenience here.
Jose was very knowledgeable and provided wonderful customer service!
Service was excellent from Jose
Jose was AWESOME!!! My rental was quick, easy and no hassle. Jose explained very thoroughly the process and was very personable!!! I highly recommend this location. The customer service was superb which is very rare these days!!!
Deneen and Avery were very personal and very helpful
Jose was awesome. He answered all my questions and gave me several options on how to transfer my unit or open a new account. Very helpful and friendly.
I love that you can sign up through the app as well as open every door that you have access to. I can never remember my code so the app makes it very convenient.
Jose was fantastic! Thank you!
Avery was an absolute ray of sunshine!
She was so professional, patient and knowledgeable!!!
Experience was perfect! Jose was very patient and helpful.
Avery and Jose made my rental stress free!
Was in and out in less than 10 minutes!
Avery showed me the firs unit I put on hold and was so willing to show me the other units!
Thank you guys! My day went from a very stressful morning to a stress free afternoon ☺️
Great location. Very clean and the manager Jose was very thorough and friendly. Very happy with my decision and would highly recommend for anyone looking for storage.
I had great several felt really appreciate and comfortable
Thanks
Jose
Gate access through the app never works at this location. Very inconvenient.
Jose was very helpful and walked us through the entire process. Excellently customer service!!
Amazing Customer Serivice and Pricing!!!! The cleanest storage I've seen!!! Jose is AWESOME!
Jose was very helpful and K too. My second time using you all and no issues. Very knowledgeable they knew exactly what i need it. Thank you !
Jose did an exceptional job in helping me get a storage. He was a man of his word and waited a few mins for me before closing great customer service. Def recommend
When this was All Storage I had later and earlier gate times to get in and out. Now I have to go twice a day to get in and out1.
Jose took care of me with exceptional service today. Thank you Jose.
Shout out to Jose! I have had a unit here for two years and, no matter what issue has come up, Jose is always there to help. He keeps the whole place clean and neat and has a smile for
everyone. Thank you, Jose!
Great customer service from Jose
We booked our storage unit online and the process was quick and easy. When we got to the facility, Jose was a-ma-zing. He offered us white glove service. He was very helpful in helping us locate and accessing the unit.
Awesome customer service 👏
Jose and Kay are fantastic and provide excellent customer service!
Worked get with me and gave me the best deal that works for me, thank you Kay for you help!
Jose,does good customer service.
Outstanding service from the time I arrived until the time I left. Avery worked diligently in providing me the necessary answers to the questions I had regarding storage, she took the time and patience to ensure that I was 100% knowledgeable of everything from online options to security and gate access. I will for sure be recommending anyone I know looking for a safe place for storage to contact Avery at public storage!
Very nice and very professional and pleasant 👍
Got help from Jose. Good service!!
Best service jose was great and very nice will recommend
Jose is very helpful courteous.
Nice and clean. The guys so nice.
Been with Lake Ridge Storage for at least 12 years. I must admit that the customer service is really good, with the Manger Mr. Jose has been a great experience with public storage.
Avery was outstanding with Gary!!!
Had a great experience with the manager Jose he was very helpful.
Great service from Jose and great rate.
Jose has outstanding customer service! I'm a first timer...he walked me to my unit and explained the process in detail of how to enter in, he also showed me the inside of my unit. I high recommend this facility.
Jose was great and very helpful in the process of getting me setup for a storage unit! Thank you!!!
Jose was amazing and so helpful, if I could give 100000000 stars I would, one of the best experiences ever.... Thank you Jose for all of your help
Love this public storage one of the best customer service. Jose was really helpful and friendly
Of all the storage facilities in my area, Public Storage is the most well kept and the staff is friendly. But since Public Storage bought out All Storage last year our monthly rent was raised 2 times. We moved out, prices too high and rental prices being raised too often.
Jose was very helpful and very professional
I accidentally left something outside and when I came back looking for it apparently there’s no camera in certain areas of the place. Smh.
Great service! Thank you Jose for your patience!
Excellent customer service !
I recommend this location Really exelent customer service Jose is just the best Yesterday we We're driving overthere to pay for an Auction unit he called me 5 minutes before He closed the office for the day to check if I was coming I told him Yes We're almost there but It was a lot of traffic He waited for us to take our payment and help us really kind like always 🙏
Tina at the Public Storage in Grand Prairie is awesome! She is so sweet and very professional. Thank You Tina!!
Jose was a big help, very professional and kind. Unit and property were very clean.
Very helpful and detail person.
I love this storage facility, it’s my first time putting my stuff in storage but the facility is nice and clean. The manager Jose was very helpful and made me feel welcome. He exceeded my expectations. Excellent customer service, and really clean facility.
Jose was very helpful and made the process fast and easy to understand
Costumer service was amazing and fast I got in all wishing 30min.
Brianna and Mr. Jose was very helpful. We really appreciate their excellent customer service and support.
Jose and Briana was the best.They walked me through the whole process of securing a parking space for my trailor.I am very satisfied with their customer service.
We rented a space to park a trailer but we underestimated the width of our trailer. The spot we rented online was really tight and it wasn't fair for the people on either side of me to stay in the narrow spot. Jose came out to show us any open spots and we paid a few dollars more for a wider spot. Jose made the whole rental experience easy and stress free.
Highly recommended! Jose has been extremely helpful during my time there. Staff is helpful and friendly.
Over priced. Under protected.
Jose was very helpful. Thanks 😊
I Am so satisfied with the over the top service i received when i arrived to my unit yesterday
I had been running all day moving and it was kind of hectic, i was tired already but the head guy Jose made sure he put my stress level at ease he heard my plight once he found out my problem. He fixed the problem with in 10-20mins with no hesitation searching for a solution. he definitely is an awesome asset and fit for your Company. Thanks for the over the top service José keep it up!!!
Jose needs a raise/promotion! Such a great and personable guy. Working with him is such a pleasure. I would recommend to anyone and use his facility to store all of my valuables.
Jose was so awesome! Best experience I've had at a storage facility.
Jose was very attentive and helpful!!!
Great team accommodating and knowledgeable of they're facility. Some places you go to you have to tell them where they're spaces are.
Very helpful. Efficient, courteous, and professional.
I've been a customer for years! The staff especially Jose is simply wonderful!!!!
Jose was AMAZING he helped me and my boyfriend get the right size storage! he showed us multiple storages. He was very helpful and very friendly! He even helped my boyfriend who is looking for a house, find house sites! That wasnt even apart of his job but he helped us TREMENDOUSLY! He is jus a great awesome guy and deserves the BEST!