Public Storage Self-Storage Units at 932 E Interstate 30, Garland, TX

Emilee was very helpful and kind when answering my questions and clearing up my confusion on renting a storage space, i have never rented before and i didnt know what to expect and she definitley made my experience easy to understand i highly recommend asking for Emilee when renting from Public Storage!!!

Teresia was amazing with helping me get my unit in the easiest way possible. I recommend going through her for getting a unit.

Zoie was very helpful and thorough in getting my new contract in place.

Great place for storage and help from assocites . Was help by zoie great person look for her .

Zoe has been very helpful and knowledgeable!

Apparently even if you pay for a unit here, you can’t use the dumpster. Place is a rip off and honestly over priced. They lady stayed and watched the dumpster to make sure I didn’t use, after she put pad locks all over it 😂 Go to this place instead Empire Storage Crandall 🥰

Storage King should be called Storage for RATS!! I been at this facility when it was Cube smart and it was outstanding and very very clean. And then it became Storage 365 it went downhill somewhat it wasn't as clean as use to be. But SOON AS Storage king( rats) purchased the facility it became horrible a disaster the floors in the facility was just nasty the rats infestation is real and they kept going up on rental prices and not addressing their rat problems. On in the meantime while they are hosing you on rental prices that goes up seems like every 6 months you probably get your unit broken in to and the so call insurance that you pay for is a joke!!! They want recipes of everything stolen !! Who is going to have recipes from 3 or 4 years ago!! This place is a joke!

Ok so they are rude an seem to change rules whenever without notification an also different employees tell u different things now I find out they are again being bought by another company smh this is tha 4th or 5th time this company has been charged smh

Nice atmosphere and great customer service. Meshell is sweet and kind and she was very patient with me. I would gladly refer other people to this location.

Nancy was a huge help! I was looking for a storage for my car and she walked me through every step while giving great customer service.

Fast friendly informative great personality and gave out trick or treat candy

Nancy was very kind and helpful. She dropped everything and attended to my needs. Great at her job.

Nancy was great. She made things quick and easy for us. No trouble and very sweet.

Fast & Great service by Nancy ✅✅✅

Speed trap

We had two storage units. The facility wasn't bad, but it was over priced. On-site staff was usually not around when we went by. We would leave voicemail but were always told "we never got your message". Nobody ever returned a call. Our movers put a pallet next to the dumpster and we were told we would be charged $100 if we didn't have someone come move it. However, our gate codes were canceled. We got the issue resolved but are very glad to be done with this place.

Can someone call me and give me my code to get in the gate. I left message on the main number for storage king and no one has called me back.

Phoned the 932 I30 Garland location and woman answered call fast. Got all info. went online to lease my unit and having issues so she answered all my questions then since it was past closing I purchased the lock from her with card with file snd she said I will put in your unit. When I got there late sure enough the lock was in there. She was so sweet, intelligent, and thank god she had lock in my unit! Their customer service rocks especially woman I spoke to at this location made progress fast and she took care of me. If every company would be like Storage King it made life easy. THANK YOU SO MUCH TO WOMAN AT 932 I30 Garland location!!

Nancy was very nice and helpful and explained everything to me perfectly.

Thank you Nancy so much!!! You made my storage transition easy breezy!!!

Nancy was very helpful and she made me really want a storage here and it was fast , thank you Nancy, she is one of the reasons I can see why this place will be full of business because of her.

Awesome experience with Nancy. She found the exact size unit I needed and made the process easy. Thank.you Nancy!!!

Very helpful very thorough very pleasant to work with Nancy

Worked with me to get a bigger unit at a cheaper price ! Thanks Nancy!

Property manager was very helpful patient help me with all my needs good place convenient clean

Nice storage friendly staff

I'm so glad I found this place the prices were reasonable the staff was extra friendly went way out their way to accommodate me I will continue to use them currently and for the future

Great experience and super easy.

Went yesterday and was well accommodated. Staff (forgot her name) showed us the unit I reserved and explained everything. Processing was so fast. Location is clean.

Smooth process quick and very courteous staff. I really very comfortable with my valuable personal items at Storage King USA!!

Lexi was the best great customer service and very helpful

Stay CLEAR from here. My unit was robbed and all my valuables stolen, and I strongly believe an insider was involved because access is restricted, and there are 2 entries you must pass through to get to my unit. And it was not a quick job, they moved a whole lot! A 65’ Inch TV, equipments, loads of boxes, stacks of suits, kitchen appliances, A WHOLE LOT it will take me a while to name it all. It was thorough and well planned. Imagine getting a call to ask me if I didn’t lock my storage (trying to make me look stupid, like I left my unit open) and acting like she didn’t know what just happened - Locks were sawed open and then later said, a few others were broken into as well and had no sign of remorse. When I screamed in shock, this lady NONCHALANTLY said “okay can you stop yelling or I’ll walk away now”. I was foolish to think I was in a safe space and even had important documents in there, all gone! Also said she can’t check footages now”. I followed due process, investigations are ongoing, I don’t know if I will ever be able to get back some vital things stolen, but I really wish this was a nightmare. PSA 👉🏾 Run from here! RUN. If an officer can say “this place gets robbed all the time”… that speaks volume. I was already feeling uncomfortable at how often they increased the rent, but I allowed the stress of moving deter me. We’re not gonna rest until justice is served. I’m beyond broken & this loss is the biggest I have ever had in my life 💔. The worst decision I have ever made; The worst.

Me encantó el servicio , ..NANCY fue excelente me ayudó super bien!!! GRACIAS

Nancy did great! Very helpful and nice! Thank you Nancy!

Nancy is very customer oriented and really knows the storage industry. Renting here has been a great experience.

Really great service! Nice sized storage units!

Nancy is always so nice and helpful. She greets you as soon as you enter and takes care of your business. For a while, it was a different person every time I went and I’m so happy to see someone at this office consistently and who is always ready to help! Nancy goes out of her way to help. She’s the best manager this location has had in the several years I’ve used them.

Excellent customer service, Nancy was very knowledgeable and detailed. I will recommend this facility to friends and family.

Michelle is very good !!! Thanks for your help.. all easy💞💞💞

Michelle was very helpful.

Nice office staff...ty for keeping my stuff safe 👍

I AM VERY PISSED MY RENT ISNT NOTHING BUT $32 a month with $20 late fee understandable i am 33 days passed due understandable Where in the contract does it states they will charge a $150 lien fee!!!! No where contacted Michelle and she stated it’s computer generated!! Then they are going to cut my lock to take pictures of nothing in there but paper work and I have to pay for that tf! No way in hell does a storage unit charge $150 for a damn lien fee !!!! I’m very pissed Don’t rent here move around if u can

Michelle was Great help with getting us in the right storage for our soon move coming up !

Michelle

Update June 26th 2024:After another increase, this is getting to the point of price gouging. My bill went from 238 to 269. Even rental leases for commercial properties only adds a 3% increase yearly. this is surpassing 13%. Add the fact that they still have rat issues. THE WORST PART IS THAT THEY INCREASED TWICE WITHIN A YEAR. FROM 204 LAST YEAR IN MAY 2023, TO 238 IN OCTOBER 2023, TO 269 IN JUNE 2024. FROM 204 TO 269 IS 30% INCREASE. if you pay 1500 for rent, at that price you are paying nearly a mortgage with a 2 car garage for 1700 if you had good credit. but $200 for a unit that isnt even a 2 car size, absurd. Update April 4th 2023: Due to the economic price changes, im assuming this corporation wants you to buy an EXTRA insurance for storing here so they canncover themselves or add an additional increase jn profits. in case nobody knows, this corporation, Storage King, bought out A LOT of small and big storage unit locations around the DFW and increased their prices by almost 50% and now this charge. it used to be cheap and reasonably priced. still waiting for my suitcases to be paid for since they were ruined. Update March 13 2022: Uploaded more pictures of the rat problem. I am disgusted by this issue. Just because they are small rats, doesnt mean this HUGE CORPORATION cant spend money on proper rodent treatment. The problem with rats is that they carry a fatal disease in their excrement, (feces and urine) and if touched and somehow gets into your body, the chances of you surviving are a 40-50%. Also, if you disturb the feces or urine and it becomes airborne, you are also likely to get it. ITS NOT A JOKE! FOR PAYING 130, despite being a long time customer, somehow you still get charged the same as new customers. If I see more rat feces on my stuff, which has already ruined 5 suitcases, i will take this to small claims. Old Review: Aside from the few rodent issues, it wasnt a bad place when it was GT storage. Now its storage King and things have turned out a bit worse than i expected. The rodent issue seems to be ongoing but the rent is going up. from $90 to $133. why? i dont know. if the inflation is correct, the rate shouldve gone to $98, lets say $100 at the most. a quick math and they added a $7,500 a month income minimum on just the bigger sizes just by raising this amount. im not including the enclosed ones. they expect you to pay this right away? change is in april for me so thats a month away. I get there arent many storage spots but wow, thats crazy. kinda want to open up my own storage and do this. even if others are pricey, why do they want to charge that much higher without a few months of notice? see pictures for amount of rodent droppings that have ruined my suitcases. note: i do a lot of different businesses in different industries. for passive income, this is crazy.

Michelle is great. Always ready to assist! Clean units!

Michelle was very helpful in me deciding the right unit for my belongings at a great price!

Michelle did a great job with move in and move out.

Muy buena atención de michelle, muy amable y nos explicó todo muy bien

Amazing service and amazing facility. Michele did a great job and explaining the service provided and guided me through all the steps, highly recommend this storage place.

Remarkable service! Michelle and Nancy helped me through my whole move in process. Wouldn’t want to use any other facility.