Karrington & Denise seré very helpful and accomidating With spanish
Karrington was very helpful and got us through very fast
Pretty straight forward. Thanks
The manager locked me out of my unit a day early and the district manager called me a liar when in fact I have a time video of being locked out of the doors. The manager told a third party how much I owed and that is OK with management. It's not OK with the state and federal government. I had my hours of access restricted but the manage would not correct it. Another mistake. Public Storage is the worse company to deal with. All rgey care about is money. They do not care about the customer. He took a weekto get back with me and need s d 48 hours to cover up their illegal action
s.
They Have Clean Storages , Good Hospitality, They're Friendly & Really Helpful !
Karrington was extremely helpful today and renting was quick and easy.
Outstanding service, Justin got me into the right unit for the right price. Highly recommend
I want to shout out to Mgr. Justin he is very professional and pleasant to deal with and has worked this property the place was clean.
I had a unit at this location got several years price started at $30 and went up to $160 for the same unit needless to say wasn't happy.
karrington was very kind & straightforward & walked me through out all the steps!!
So far Im liking this place. No issues , the owner is very kind , I would recommend !
Justin was very polite to us , and very helpful in opening a new account with public storage .Thank you !!
Justin is the man , he is willing to go above and beyond to help you and your storage be safe , kind and friendly.
customer service was an excellent service. Explain to me the rules also, help me With visual on storage units I would recommend this public storage to friends and family. Thank you Justin for the help.
Justin was a great help and very professional..and polite. He went out of his way to put a smile on a stranger's face today which nobody does anymore... Thanks again Justin I'll be back to see you.
Excellent customer service
Justin was very polite and explained everything in detail. Great customer service.
Justin Smith is the best. He was so professional and attentive to our needs. He called us right away the same day. Our mother had just passed and we needed storage. Thank you so much.
Karrington, great customer service!
Public Storage took great care of my daughter's belongings while she was home for the summer. Karrington was patient, kind, and helpful when we were checking out. Thank you!
Karrington helped me today and he was great. Also the manager Justin has always been a big help as well. Very satisfied with public storage
Justin was a great help with everything and made this a great experience.
Close to our house. Got the price we needed. Realized after 2 payments I was paying for insurance (my fault on website), wife pointed out our home owner insurance covers the space. A young man named Kerrington was busy on the phone helping a lady with a lock issue like she was a family member. He was courteous and then expeditiously fixed my payment issue and then offered up setting me up for auto payments. Being a lifetime server/bartender I really appreciate service like this! Would love to see y’all be open a little later, this would make this business a touch more attractive to working people in this neighborhood.
Fast easy service. Karrington was very helpful.
Karrington is very knowledgeable and polite enjoyed our experience
Very friendly, great at explaining helps you get great deals
Excellent customer service! It is rare these days to get a person on the first rin. The manager of this site contacts his customers to check in about leases and reminder of payments. Incredibly helpful and honest. Thank you!
Quick , easy, great rental experience. Thanks
Justin is so helpful and explains everything nicely! Appreciate him for keeping the grounds safe and secure with easy access for us!
Customer service at this location is on point! Justin was fantastic and moved all the paper work smoothly and quickly. Thank you Justin!!!
Great customer service. The gentleman at the front desk(Karrington) does great work. That’s what you want for a worker
Wonderful customer service. I would definitely recommend this place for anyone interested
Karri gton very helpful tonight my rental
THEY DID NOT EXPLAIN EVERYTHING EVERY WELL, AND I'M REALLY DISAPPOINTED ON THAT. SO WE WILL TAKE OUR THING'S SOME WHERE ELES.
Justin is very professional and helpful.
Justin is the man!
He'll hook you up ask for him
He got me the best deal
Derrick was such a pleasant person. He helped me find a storage unit that was equal to my needs
The person that helped me was amazing very helpful great customer service would definitely recommend this public storage to friends and family
Baby!!!! When i say Justin Smith! Is the bomb i mean it! He not only has AWESOME customer service he's very helpful and informative! I would give him 10 stars if i could! Thanks sooo much Mr. Smith!! I appreciate everything!!
They fast nice service and just the right amount of space I was looking for
Justin was helpful and thorough. Two thumbs up
Justin Great guy deserves a raise and a bonus. Good job Justin
Un servicio al cliente por favor un número tengo problema con mi store de la seminary
Justin.. was friendly, kind and very knowledgeable of his job!!!!!!!!!
Fast, friendly and functional
Justin is AMAZING!!! Such a big help thanks so much it’s really appreciated
Justin has great service and was very helpful. Two thumbs up!
Mr Justin was just so helpful and nice he's the best
Justin was absolutely amazing and helpful! Thank you for everything!
Justin was extremely helpful!!!
Fast quick service Justin was awesome . Made it easy!
Justin was great thanks for 5 star service
The process was very quick and easy. The property was neat and very clean. Justin was very friendly and
courteous and did a great job helping me.
Justin is an awesome sales associate and very knowledgeable, and professional.
Ten stars ! Best property very clean! Good customer service!
Great guy helped me a lot love being apart of public storage
Very Fast service patching a hole in the roof. Same day
Best customer service . Justin was very professional.
Justin was very helpful two thumbs up
Justin was really helpful at the storage unit. Good guy
Justin is a great guy was super helpful and highly recommend this storage facility
Christian helped me with the rental, and he was great. Very knowledgeable and friendly. Justin who is there on a more regular basis does an exceptional job. Kudos to the whole public storage team. I wouldn't store my stuff anywhere else.
Great customer service! I didn't know if my storage was going to be able to fit in the unit and Chassie from the Cockrell Ave location went out of her way to help me and make sure that it would. Very helpful and friendly!
They will not answer the phone and are NOT there when they say they are
i've been with this storage facility for about 2 years now, just for convince of space and affordability, the staff are insanely nice and well mannered when they're helping.
the storage itself is horrible, storage units were broken into due to lack of security, A WHOLE ROW of storages and more were forced open and items were stolen. any tools and equipment quick things of value. And what security do they have? one camera pointing at the main gate, other then that it's free game to whoever is inside the storage yard.
the reason i'm writing this review, i stayed with public storage, i was moved over to another storage unit bigger than the one that was broken into, i let them keep my business as they gave me a discount on the rent for staying. they'll keep raising up your monthly rent, eventually can't afford it. they raised my rent after being stolen from, thanks!
i was promised new security but i'm sure those were just nice words to keep my business and others who were stolen from, thanks to the friendly staff for notifying about my unit being broken into, the insurance you get with public storage make sure you have the receipts for what's in the storage unit before its stolen or you can't claim anything, that's if you don't hit that small cap payout. good luck with this storage unit and your property!
Christian is a really easy going and very professional at what he does. Which made the transaction smooth. Will do business with him again.
Christian is awesome very professional he knows his stuff. He's not like some the other locations where they make up rules as they go. I applaud him for being honest.
Ryan and Pam were amazing, I'm so appreciative of their grace and professionalism over these past few weeks. I would highly recommend this facility for those looking for one in South FW.
The worst of the worst 2 times our things with a lot of value were lost… they are not responsible and they do not have good customer service and none of that they get into the spaces to steal and a part and all of our things that we bought with so much sacrifice caught fire They got lost, it's not fair...
Loretta was very helpful and respectful and give me good customer service
GREAT CUSTOMER SERVICE SKILLS. THEY HELPED ME WITH FINDING TGE PERFECT STORAGE UNIT FOR ME.
Rent a unit and I got good help from Ms Pamela.. I liked the service good employee.. 👍
Bought some auction units at different locations recently and Pam was more than helpful... She even went to unlock the other units at the different locations so that I wasn't having to wait another day to access the other units that I had purchased... I only wish that all of your locations had employees that were as nice and cared about their customers as much as Pam does hers... Whomever trained her needs to train everyone in your company actually Pam should be the trainer only problem is you can train someone how to be a good, caring, polite, human being... Cheers to Pam there's definitely only ONE YOU.... THANKS AGAIN
The Ladies In The Front Office Loretta & Pam are Awesome Great Customer Service I Greatly Appreciate There Work.
Within a span of three days my unit has been broken into TWICE! The facility has been very nonchalant throughout the entire experience. They are unable to file a police report as a company and are very slow/reluctant to look at the security footage or do anything to protect their customers’ things.
After the second break-in I immediately moved my things later the same day. I do not recommend at all.
Pam was extremely awesome!! Service was great!! Cheapest price that I found around town!
I just thank God for Ms. Pam. I had a customer service rep set up reservation and it was a disaster. I had already gone to the property twice but no one was there. I was able to catch them before closing and met Ms. Pam(an angel). Where most people would turn you around she listened to my problem and helped me get my situation sorted out. Thank God for employees like her. We need more like you Ms.Pam! May God bless your heart and keep you uplifted.
Made an appointment to pick up a certain size storage made a price made everything except when I got there they didn't have it anymore to try to sell me a bigger one that I didn't want
Matt did a awesome job helping my wife and I find the storage unit we needed. Thanks again!!!
Matt was amazingly helpful. Dreadful situation turned out great. Thank you so much for your patience and diligence.
Great customer service thanks to Matt
She is very attentive and she is funny great customer service
Miss Pamela you were doing such a phenomenal job. Before you came to the property was in wreck now you have made it so much more better to look at keep up the great work
Pamela and Linda most helpful I am so very happy to meet them today!
The service here was professional. Dominique and Linda was very open with facts about the site. Upon asking for further assistance with refund information she was prompt and helpful. Would recommend others.
Muy agradecido y muy atendido en este negocio me atendió excelente la trabajadora linda muy buen servicio ofreace
Had an awesome experience with Dominick..she went above and beyond to help me get what I needed. Thank you!
Dominick was really helpful,she walk me thru everything and got me all set up,very friendly.
If I could give 0 stars I would. Please do not rent a storage unit here! There was a recent break in where 13 storage units were broken into. My unit was one of them. Some of my items were tampered with and 1 item was stolen. The locks on these units are not secure at all! Not to mention there are no security cameras nor security and this information was not shared with me prior to renting a unit at this location. Thankfully I have insurance, and I will be filling a police report.
My first time renting a storage unit and it was very easy to complete it online. When I went inside the store Dominik was very helpful, friendly and informative of the process and next steps for next month. Thank you so much dominate for making my first time using public storage fast and easy.
Dominick was very helpful with helping with our storage needs and professional. Thanks PS
Dominique was very helpful she took the time to show us around and explain everything in detail on our tour. In the end she was able to guide us in the right direction! Thank you again Dominique
They was really helpful Miss Dominique was really nice and respectful
Dominick Customer service was great!
The storage door was a little hard to open, but got it. Also the lock instructions needs to explain to customers.
1st time getting a storage unit and Dominique was very welcoming and was very informative and professional!
Dominique was very helpful!
Thank you Domonique for your help very respectful and amazing heart! God bless you❤️
It's right around the corner from my place, great customer service!