I am so beyond happy to see that you have hired CASSIE. THE FIRST TIME I EVER MET HER was a few years ago and she helped me save my dog from a fire. You are so blessed to have her as an employee and I can only imagine the rest of your staff!
Staff is very helpful, very much appreciated
Great experience and great customer service. Chassie was super helpful and really knew her stuff.
Chassie is a above and beyond kind of employee!!! So helpful throughout the whole rental process. 💜
Lisa did amazing by helping us out to get a unit! Great service and very friendly !
The lady there is so nice and she really helped me with everything. The prices are not expensive
Chassie is the absolute best!! A heart of gold and the sweetest smile! I will always trust Public Storage because of her.
The lady who works here is great. She knows what she is talking about. Chassie is good and go out of her way to help.
Amazing staff!! Willing to help and answer any questions you have! Very kind and thoughtful when helping you pick a unit. If I need another storage unit for a couple months I’m definitely coming back here.
Staff is friendly & helpful, units are clean and spacious!! 10/10 recommend!
The price was the best here ,which Is what prompted me to rent a unit here. I have had a unit here for six months or so. It's a really great property, and Cassie in the office has to be THe NiCeSt person you will ever ever meet. If you rent a unit here, you will not regret it. I can not stress enough how genuinely nice she is.
Chassie is AWESOME and a “Goldmine” when it comes to customer service!
She is definitely “Customer Focused” and willing to “go the extra mile” for her customers…..a true, “Difference Maker”!
Chassie is such a helpful employee! She made sure to drive me over to my unit and made sure all of my paper work is handled! She definitely goes the extra mile and I highly recommend her for any of your storage needs!
Chassie was super nice and helpful, even when i lost my lock! great drive up spot
Chassie is always so helpful!
Derrick is provided great customer service. Friendly staff in this location, informative and helpful.
I really recommend renting here. Mrs. Chassie was amazing she answered all the questions I had and had a positive attitude. 🙏🏽
This storage unit has the friendliest staff. I highly recommend them.
Chassie is one of the best !! She has a heart of gold and deserves all the great Karma that comes her way. Public storage you have an excellent employee on your payroll. Because of chassie I will always do business with public storage. Thanks so much !!!
The property manager, Chassie at public storage was amazing at assisting me with renting a storage unit out as well as helping with discounted rate on packing/ moving supplies. I would highly recommend this public storage location to anyone I know. Keep up the great work chassie.
Chassie the manager is extremely helpful and they were very accommodating when I needed to switch to another unit. Also can’t beat the price!
Chassie is helpful when I come buy moving supplies
The best staffs you can ask for here. Both of Chassie and Bill look after the customer’s needs so well. Highly recommended!
I am so happy with my experience with this public storage. I had the best experience moving in and also when it was time to move out. Chassie helped me tremendously and she went above and beyond to help me with my unit. She is a great asset to their team. She is nice, dependable and over all a great person to work with. I greatly appreciate you Chassie.
We are so happy with this location. It's always easy to get in and out of there and very clean. We Love working with Chassie, she is the property manager there and always has a big smile and is very helpful! HIGHLY RECOMMENDED!
The Manager, Chassie, at the Fort Worth, TX Cockrell Ave location, went above and beyond to make our experience of renting at this location pain free and flawless. Chassie is an asset to this company and she should be recognized as a very valuable employee.Our rental experience she facilitated was off the charts. Absolutely top notch! If you need to rent at any public storage facility in the Fort Worth area...know you will be in the BEST of hands at the Public Storage Fort Worth, TX Cockrell Ave. location...thanks to Chassie. THANK YOU!!
Chassie is absolutely fantastic. Even speaking on the phone with her makes you feel welcome. Any client facing business needs a Chassie, there are loads of storage facilities you can choose from but I'm glad I stopped here.
Letty was so helpful and saved us! After a long day of moving she helped us out on her own time so we could finish up after hours!
Amazing service! Chassie is absolutely the best. She will help you with anything you need. If you are from TCU or anywhere, this is where you need to be. There is someone on property at all times for safety. Get here before its full
Chassie was very helpful in assisting us with finding a unit! Very friendly and knowledgeable during a busy move out season and made us certain our treasures will be safe at Public Storage!
Guy at the front was very helpful, I won an auction there and the process was short and simple. I enjoy when that process is less of an hassle. Kudos to the front office worker.
Easy to rent, check. Helpful attendees, check. Close to the house, priceless.
This is an awesome storage facility!!! Chassie is so very professional and knowledgeable as well as very kind! I recommend this place highly!!!!
Pamela has outstanding customer service and I am very please with how she deal with the site .... She very professional and I would refer anyone to her ...
This place was clean and safe. Would definitely recommend it.
Pamela was extremely helpful and underwing in the time crunch we had! We had to move quick but didn’t have enough space and she was able to get us in and into a space in no time!!! Thank you Pamela!!!
I recently rented a unit from this location and I couldn't be more pleased with everything so far. Your manger Pamela went over and above the expectations of today's standards. She was extremely helpful during the entire rental process. Not to mention how exceptionally clean the entire location appeared to be. She obviously takes pride in her job!! I give her⭐⭐⭐⭐⭐ and more if they'd let me. I suggest keeping her around for a long time if you want to keep a successful business... Thanks again Pamela for everything you put your heart into to help this little old lady I greatly appreciate you... ⭐👍⭐
MS. PAMELA IS THE PERSOM I EVER MET FOR BUSINESS DEALING WITH STORAGE UNITS !!!!!!!!!!!!💯💯💯💯💯💯💯💯💯💯💯💯
Love this manager Pamela is soooo sweet and helpful. Her facility is spotless & she is very helpful. LOVE HER.
Pamela always help me with my storage. Thanks you!
I haven’t had my stuff there long enough to really give a review of OVERALL… but it’s extremely clean there….and the code never fails like some other storage units I’ve been to.
The locks they provide are GREAT!!!
I feel very comfortable with my stuff being secured.
However… what I can say with certainty is that Pamela at this location is AMAZING!!!
She went over and above for me and I can’t say enough good things about her!
A…MAZING!!!!!!!
Thank you Pamela for helping me and my friend out last night. You didn’t need to… but I’m soooo appreciative!
Pamela was help full today she help me a lot if got a good price thank you so much
Pamela was amazing. So helpful and informative with getting everything set up with our unit. The area was clean and neat and everything was very professional.
I just found the greatest storage facility that I've ever experienced...Public Storage and the manage, Pamela, is an absolute delight. Thank you, again, happy storing!:)
Great service from the manager Pamela …thanks!!!
Thank you for all that you do.....Pam you're the best! THANK YOU!!!!!!!
People, if you are looking for a place to store your belongings. please do not go to Public storage, they are irresponsible, in customer service they are a 0 to the left, they are useless. to rent you units they are number 1, but to solve your problems they are never there. They also raise your rent without telling you anything.
Loved it got in right away great customer service from Pamela
i’ve been storing here for a while ms. pamela has always been accommodating polite and helpful would not recommend going anywhere else this place is amazing. She is one of the most helpful and respectful people working for this company.
Been coming here off and on for years this place is best run in Pamela's hands... by far.
I recently visited the store and had a good experience. Matt helped me with my storage payment. Awesome customer service.
Matthew was professional and proficient. He handed me a cold water on a hot day! Got me set up in 15 minutes!
Pamela is the best worker, she care about everything, she is really nice, and she know how to deal with customers ,
The service i received at this location with Pamela was impeccable. Would highly recommend.
Pam is the best! Very kind and polite. I recommend this storage place 💯
Pam at this location provided me with one of the greatest customer experience i ever had. She was able to turn around a negative situation by focusing on what can she do instead of focusing on all the negatives in the situation. She followed up with me to make sure i was informed of what was going on. Thats all i needed was to know that someone valued me as a customer . Public storage is blessed to have her as a manager.
Love the people that work there
Pam had great customer service!
I would like to give a review on Pamela
Pamela very nice woman. She try her best to help everyone that come in contact with her. Even if she’s off the clock, she constantly waving saying hello or making sure everything is ok. She cleans ALOT…which is a good thing. lol, but she’s a good person overall and has outstanding customer service .
The manager Pam is phenomenal, she’s just not a manager to me, but she acts as if we’re family. I’ve had my storage over a year, and she always showing concern as well as reminding me of payments. Every time I go to my storage, Pam is always working on the property. I could’ve switched to a closer storage, but I stay here only because of Pam. Keep her, you won’t find to many people like her.
Pamela is very on point with the store it was the cleanest happiest storage ov be to I actually felt that my stuff is safe thank you pam
Pamela is the kindest person that has ever worked for public storage and the most helpful just love her she's 😃 great
Unit was clean property was clean the manager was very helpful..
Pamela was super helpful and made the whole process super easy. Overall great experience!!
The lady Pamela has always been very nice and helpful whenever me and my dad got the storage unit, she does a raise, very hard working and honest!!
pam helped me and my dad out alot! love it there
The people who work there they steal your personal items, they have copies of the keys they gave me. Went the following day to storage more items and the boxes were moved,, when I reported to the manager he claimed he had to checked the place, my SPACE was broken into, thief!!!, I got all my stuff out if that place. Made another complaint via internet, nobody called in to checked the complained.
Pamela has the most amazing and customer service oriented approach to the various storage questions and minor concerns of my unit. She's top notch and I'm very happy to have been given the opportunity to work with a professional and straight forward woman. 😊
There are not enough good things I can possibly say about working with the manager Pam at this Public Storage location. I will return to a business time and time again for this type of customer service, and I sure do hope the Public Storage company knows what a GEM they have in Pam! I cannot speak to the actual storing of my items, as my first experience will be move in come May, but so far, Pam has made sure my
experience has been FIVE STAR, and I have no doubt that any issues that might arise for me, she will find a way to help me to feel satisfied with her helpful solution. So far, this location gets a major thumbs up from me! Thanks, Pam! Keep up the GREAT customer service!
The Manager Pam was AMAZING and super helpful! She helped me despite it being almost closing time. She even came out and helped me with the code because the keypad was acting up. It was awesome to see someone that actually cares about her job personally as well as care for her customers… Super glad I chose this location instead of any other location to store my precious belongings at least I'm able to rest assured that they'll be safe as long as she's Manager...
Pam was amazing very great customer service the unit was clean the area was quite and I am pleased to say I'm a customer for this location
Pam is excellent and is very helpful and does it with smile. even tho I came in last minute 5 minutes before closing they still helped with the great welcoming attitude. Thanks
Clean facility exceptionally helpful staff member named Pamela always there to greet with a smile and check on you. Not the first storage place we have used but definitely the best.
Would definitely recommend
Pam was super nice and helpful! I recommend this place :)
Love this place the manager is a beast
Need I say more that's public storage nice clean and spacious
Love this place pamela was.very nice n explain everything thanks