Public Storage Self-Storage Units at 10801 County Road 212, Forney, TX

Very professional, Very helpful in showing me the storage area to make sure I have enough space for my furniture.

Dede was the most down to earth and helpful associate I’ve had the pleasure to deal with!

Deidre was amazing she answered all of our questions handled all of our needs the facility is clean and well-kept job greatly done will 100% recommend.

Wow!! Just got an increase on the storage unit, They said was going up but by almost 50% more.

DD shows the upmost respect to her customers and try’s to accommodate to their needs. She is personable and my family is very happy to have cross paths with someone who provides great customer service and commitment.

Don't rent from them. Their front and back gate is always broken. Their doors to get in to the climate control is always broken. In the year I was there all of that happened. And they had sprinklers break and flood some of the units. The staff is rude and not helpful. I closed one until and tried to upgrade to a larger unit. They not only didn't cancel my previous until but charged me for both units and a late fee for the old that I had canceled weeks before it was due. I closed my other box today and they still said I had a preexisting balance from last unit. They charged me for each lock which today they told me I could have kept both. I didn't. Very bad service.

Mike called me before they were closing to make sure to know what the status was and I greatly appreciate him going the extra mile. If I ever need to store something I'll make sure to go with. Mike!

These people prematurely cut my lock off and then they were closed prior to the time they were supposed to be closed. I paid movers $450 to move the items out of storage only to get to the storage and my locks have been cut because they didn't check to see that payments were made prior to cutting it. Please save yourself the trouble and rent from somewhere else. The apologies and empathy does not get me my money or time back that was wasted from someone failing to do their job. Deidra is very polite and friendly plus professional and was very apologetic and showed empathy. I appreciate that, however I paid movers $450 to move my stuff and they were unable to move it because someone cut my lock when they shouldn't have and then there was no one there to assist during business hours.

My check-in experience with Deirdre was great. She was very pleasant and friendly. Very helpful in setting up the rental.

The unit is very rundown for being brand new. The bugs are out of control, the main entrance gate is broken and has been since the day they opened, I have been locked in my unit twice because if you enter the code on the inside code box after 10 PM it will not let you out. The code boxes are backwards and I can enter my code at 2 AM on the outside box and the gate will open but it will not let me out if I enter my code on the inside box so therefore I have to call Public Storage and be let out. I got a call today Being told that I need to be out on time and after three strikes My unit will be terminated. I feel this is highly unprofessional considering I have never been to a storage unit that will not let you out after hours. Not getting in after hours I can understand but I should always be able to get out of the unit as when you are moving stuff you lose track of time and you're trying to get everything done in one day. They are also very rude and unprofessional at this location and the other Forney location. I do not recommend this place at all or any public storage for that matter.

Great Customer Service

Dee Dee is very helpful, offers great customer service, and is an all around pleasure to work with.

Great place for your storage dedra the property manager was kind friendly and very helpful and straight forward and the best price I have found all over the area.

Dede was amazing…great customer service.

Great experience with the reservation process and especially with Deidre (sp?) - she is AWESOME! She has been super friendly and super helpful. She's even there to help on Sundays! The storage units themselves are simple, run-of-the mill units, but the climate controlled ones are great for the hot Texas summers. Giving 4-stars because the main gate for the facility has been broken for a long time and it's a pain to have to go all the way to the other end of the property, drive in to drop things off, then, if you have a trailer, back it all the way back out. Fix the main gate already!!! Gate issues aside, I'd definitely recommend for anyone needing a storage space.

With having such a close deadline to move from one space to another, I needed a quick and flawless storage process due to working so far and getting off so close to closing time. Thanks to Nikki, she’s been nothing short of a blessing with my hectic schedule while maintaining a wonderfully PROFESSIONAL attitude. She’s a great representation of Public Storage and I truly appreciate the family dynamic. You have a long term customer! -Xavier

This lady was so professional and so nice. Excellent customer service I will be telling everyone about this public storage. You do not meet people like her these days. Mrs.Deirdre thank you so much.

Great staff!! I had great assistance from Deidre and very knowledgeable

nikki is as a great help! I highly recommend her!

Nikki was a fantastic help getting my storage needs!

Deirdre in the front office is so friendly and kind. The rental process is easy and rates are low. Clean units and grounds. Overall a really great facility.

Move is was smooth and easy Deirdre was extremely helpful thank you sooooo much

Friendly and affordable. Great customer service and Nikki was very helpful and polite .

DD was wonderful! She helped me complete my move-in and took great care of me as well as another customer that had cut himself on some broken items he was putting in his unit. She bandaged him up so he could keep on truckin. Thank you DD!

The young woman in the front desk: Nikki, made our experience so smooth and I wouldn’t recommend any other company to keep my storage in. Great experience, 10/10!

Amazing experience ! Nikki made the move in process easy for me and my family !

Deedee went above and way beyond for me! She is so wonderful and amazing at her work! She made my whole day better! Thank you soooo very much!!!!

I booked my unit online. When I showed up Dede assisted me in helping me find the location and make sure I was all set! Thanks for the great customer service!

Nikki was the best!. She was very patient in helping me with what I needed. Working with her was very enjoyable.

Dede was helpful and friendly. She walked me through everything and answered all of my questions. The units are well kept and clean.

My visit was personally emotional but Nikki made everything better for me. I've been in property management 25 years but recently retired due to illness. Ms. Nikki makes me miss the industry and the people who are passionate about what they do and the people they serve. Thank you Ms. Lady for making my day better and representing Kaufman County with EXCELLENT customer service! -Jillian

just secured a storage unit, Deidre was very helpful with answering my questions and showing inside units. Very nice and friendly

I booked a unit online but when I got there I realized it was too small for what I need. I went to the office and Deidre was so nice and helpful and made the process incredibly easy, even walking to a unit to make sure it was the size I needed. Thank you!

Nikkiy and deirdfre was amazing, resolve all my petition ❤️

GreaT service! Ari was just wonderful in so many ways. I really appreciated her 🫡

Ms. Ari was wonderful! She took the time to answer all our questions as well as show us a few units to determine which size we would be needing. Great attitude, helpful and extremely pleasant to work with. Awesome employee!

Arien was amazing!! I had an issue with a reservation and Arien helped me fix it efficiently and effectively. She was very knowledgeable, patient, and thorough.

I got a storage up here and Arie was very nice and professional. The storages are clean too. Trust that’s important I’ve seen some dirty ones.

Arie Was A Great Help. Answered All Questions To The Tea, Very Respectful Young Lady. Definitely One Of The Best Employees I’ve Dealt With At Public Storage In A Longgg Time. Thank You Arie.

Ari is a shining example of what excellent customer service should be like. From the moment you step into this store, you are greeted with warm smiles and a welcoming atmosphere. The staff at this Public Storage is highly trained and knowledgeable about their products, making it easy for customers to find exactly what they are looking for. Arie was willing to go above and beyond to ensure that I was satisfied and happy with my purchase. It surely shows that Public Storage understands the importance of building a strong relationship with their customers and they do so by providing top-notch service every single time. She took the time to listen to us as customers' and our needs and preferences, and offered personalized recommendations based on our needs. Ari assisted us the entire time with a smile and a genuine desire to help. Ari truly understands that happy customers lead to repeat business and positive word-of-mouth, and I can tell she strives to exceed expectations every day. 5 stars but if I could give more I would!

Arie was the best , very helpful polite and knowledgeable. My husband Terry and I appreciate you . It's hard to find people nowadays that go out their way . Need more in this world like her. Thank you Arie for being patient and understanding. Outstanding 😊

Horrible service, paying for climate controlled units but there is no power to the entire facility (and hasn’t had any all week)! I was told today by an employee that the owner hasn’t paid the bill so they don’t know when it’s going to be back on. There is trash everywhere on the floor and when you call nobody answers or call you back! The door is broken and doesn’t close properly! Do not use this facility…or public storage for that matter! I’ll post pictures on FB to help save others from this scam of a company!

Arie was fantastic!! Very respectful, knowledgeable and helpful!

Ms Ari was a great help she help me the whole way great attitude and customer skills thank u 5 ⭐️ from me

Awesome customer service from Maribel! Thanks for all your help!!! Got me squared right away! 4 ⭐️’s were given only because the front gate isn’t functioning and me working in the storage world for a few years I know how this can eventually cause MAJOR problems down the road….. Hopefully the owner gets this fixed ASAP to ease the stress of current and future customers!…..

got through the rental process quickly. space is clean, climate controlled, and perfect for me

Much needed! Thank you! Appreciated everyone’s assistance on the phone especially on a Sunday. Huge shoutout to Maribel! She explained all in detail and with great patience to my many questions!

Maribel was fantastic !

Maribel has exceeded my expectations and has made the process of getting a unit at this location seamless. Definitely will recommend others to use storage here!

Thanks for the great support in setting up my unit, Maribel! It was easy and efficient!

Marible was Amazing! She was patient with me and thoroughly explained all the requirements needed to obtain a unit. Go see Marible she'll take care of you!

I was very satisfy with the establishment. Maribel the store manager was very helpful and assisted me after a long ride to Forney. She went beyond her capability to ensure I was taken care of. I do recommend this place is clean and very well kept. I still have my things store in this place and soon will close on my home and move my things to my. Ew place but I will definitely came back if I ever have the need of storage.

Maribel was very helpful! Whole thing only took 10 minutes!

Check in process was quick and friendly. Maribel was super nice and helpful.

Maribel S. was amazing! Exceptional customer service skills!!!

Maribel is seriously so incredible. She’s helped me at both locations. Wish I could give ten stars. Give that girl a raise! 🩵

Great service. Brand new facility.

Maribel was an outstanding employee, helped me fast and efficient, would recommend working with her!

Friendly staff. Nice new facility. Security looks good with lots of cameras.

Amazing service I live my experience

Maribel was so sweet and got us a great unit at a good price!

Very nice and helpful. Explained everything thoroughly.

Maribel was wonderful and very helpful. She talked us through the different units and was very patient. The facility looks clean and organized.

Friendly staff. We got a good deal on the second month free

Quick and easy. Friendly polite staff.

New and clean unit. Maribel was very helpful getting us the right size unit we need to help us move out of our house! Excellent service!

Great storage unit, very friendly staff and super accommodating. About a week after getting my unit I realized I needed to switch to a climate controlled one and the lady at the front made the switch very easy and fast and no extra fees for switching. Would highly recommend to anyone needing storage. Also it's a brand new unit so very clean.

Great location to store your stuff. Awesome customer service.

Booked with this new location this week. Staff was so friendly and helpful. We were in need of a storage quickly but it was a weekday and getting out there to set it up was going to be a struggle. She took care of everything for me. Highly recommend this specific location.