Maca is a very courteous lady and very helpful. I will recommend Public Storage to my friends because if her. She is an asset.
Nikki is as so helpful to work with!! I would give 10 stars if I could!!
Nikki … very helpful, friendly, personable, truly understood my needs! Thank you, Nikki!!!
Property Mgr Nikki was very helpful to me. I appreciate good customer service. Thanks again!
**Follow up** After reading my review I was contacted by Emily the district manager after three weeks of no call back, she basically had no real solution leaving me with NOTHING STILL. THEN I GET a nice email saying I OWE THEM NOW!!! after paying them $15K to store my belongings only for them to neglect the facility there for I have to suffer a huge financial lost and all of my belongings destroyed. So at this point I will contact my attorney to see if this can be resolved legally I’ve been very patient with this company and they are horrible DO NOT EVER STORE HERE or any PUBLIC STORAGE facility. You will NOT pay you all another DIME!!! You all can clean that rat infested stuff out of that unit I have no use for it! I should not have swept all the rat feces out that PUBLIC STORAGE caused due to neglect.
Do not store items here my unit was infested with VERMIN! (rats or mice) I had the climate controlled unit $345 a month. To be left with nothing and no help from public storage spoke with Nikki and Meka as well as sent pictures of all my damaged items. To be told by Nikki the district manager would give me a call here we are three weeks later no call and not even any bit of sympathy from these people. Or any solution I had my entire home in this unit was set to move in my new home December 28th now my children and I have NOTHING! I also did have the insurance through public storage through Orange Door but they have on the policy they only cover $250!for vermin damage and then they take $100 deductible so they will only really cover $150 do not waste your money with this company. I rarely write reviews but this needed to be said. I have been a customer for five years at this location. I wish they would take better care of customers belongings and would communicate more effectively. I will reach out to the CEO Joseph Russell Jr meet to attempt to get this resolved.
Nikky is always on the jobsite doing her job and always doing it well
I recommend this storage is the best
This is a great place to storage and i like Nikki. She is very nice and she is working so hard to make this place clean . I'm a long time customer. I have three large units and I tell everyone that needs to storage stuff to come here.
We chose this location for two reasons: Price and proximity to my office. It was super easy, quick and exactly what we needed. To make it even better, the gal that helped us - Nikki - was AWESOME. Id just drop by the office to chat with her!
I’ve rented a long time with public storage three other Texas area cities. Never have I ever had the difficulty, lack of communication, zero emails, snarky/ kurt employee, disregard for clear directions, no map showing you the rental space is NOT square until you arrive with the movers but triangular. Payment errors, no communication about this to notify renter; to contacting the bank as to why, then PS charging another account an unauthorized amount, to reaching out to the supervisor of the Forney PS, that takes 4 voicemails to connect, then promising things that have no follow up; therefore leaving a balance sheet that is all over the place inaccurate-no confirmation of now TWO additional payments they have zero record of. Still no returned call from supervisor since 11/15/24. Constantly asked by now three employees to write a Google review. At this juncture I will move my items from this poorly managed facility and would not return nor recommend to anyone in Forney this site.
Should they finally get their act together and handle business that is important, the review might change however if not then the BBB will be made aware of far more details. So make sure you ask a plethora of questions because the information is not given if you do online but if you go in person you may have Nikki, and she is not always pleasant when you have additional questions or need of returned messages. Meka was good but she did not follow up per her promise. So public storage supervisor above Emily H. is the next chase down.
Bottom line: either don’t expect much, be ready for stress or better yet: RENT ELSEWHERE!
Great customer service! Nikki is in the office there, she took care of me and my unit needs quickly and efficiently, and was very pleasant through the process!
Edit: Mica at the front desk handled my issues and helped solve my problems quickly! Great staff
Nicole made the process as smooth as possible will definitely use again just from the high level of customer service received
This place have been nothing much but amazing! Nikki is so kind and considerate! Her customer service is impeccable. The prices on moving supplies is extremely import to me as I buy a lot for my business and this place has been so accommodating. Thank you
Thank you so much meca for your help ,You are really a wonderful person.
Nikki was extremely helpful and patient with me with throughout my process!!
Nikki was awesome! Highly recommend this location 😊👍
I was in there today, first time ever renting a storage. I called Nikki and she came out to help quickly. She answered all my questions and was very helpful. Thank you Nikki for helping out today.
Great Customer Service,Friendly, Professional,Kind and Helpful….Nikki was very helpful with me know I was under stress and had my kids answered all my questions (had a lot of them) and very sweet to me and my kids and was less then 10 minutes In and out …Hands Down The Best All Around !! ☺️
Michelle was great! She explained everything to me so that I could understand. The facility and unit were both clean. Price was very reasonable.
Michelle was very professional and gave outstanding service. She was helpful in switching a storage unit to a larger unit. The grounds to this storage facility are clean and organized. I highly recommend this facility for anyone in need of storage space.
We rent a climate controlled storage unit. The building is always neat and clean. It is secured by a locked gate, locked main door, and lock on the unit. We saw that some of the outside units had been broken into, and repairs were done by the next morning.
Michelle is awesome! She went above and beyond for me! And made my move in easy and quick! We definitely need more people like her! She’s a touched soul for real! Thank you again Michelle wishing you nothing but blessings💕❣️
UPDATED: Before this place was bought out by Public Storage the prices were affordable and fair. Public Storage came in and raised prices on units, insurance, and issue unnecessary fees. My rent for my unit went up over $50 with no improvements and no explanation as to why.
Great service!! Nikki took great care of me. She was very professional, helpful and knowledgeable. She made the process very easy.
I was able to rent a space in 20 minutes. Great customer service.
Had a family emergency and another provider left us hanging after taking our payment.
Stopped looking for immediate help and Nikki was kind enough to resolve everything in less than 15-20 minutes.
5 star to Nikki, her disposition to assist us and for showing her humanity in such situation.
Michelle was great! Awesome customer service and very friendly. I definitely recommend this storage facility!
Michelle gave me great service would recommend renting storage here great place
Dede was super helpful and on point with customer service
Very unhappy and unsatisfied customer. I moved into this unit I believe in October. We moved out of it at the end of December. Removed all of our things and lock. I forgot to call to inform the office of the move out. So on the 3rd of January when my auto pay didn't go thru, the office called me. I apologized to her and then informed her that we had moved out of the unit. I asked her to remove me from the auto pay. She said she would. She asked if we removed lock and I said yes. Then I get charged rent on the 6th of January for the rent anyway. So I call the office and was told it was because we left our lock on the unit door. I assured her that we did no such thing. I asked her to remove charge, remove us from auto pay again and move us out. Called 3 more times thru the month about the refund only to get the run around. Next thing I know, I got charged again for February rent. I've now called the office 3 times leaving messages. I've called customer service 4 or 5 times. They told me that they were "escalating" my issue to management immediately and a manager would contact me within 24 hours. That was over a week ago. I've called twice since then. NOTHING. So I'm not at the point of going to the BBB as well as consumer affairs. And anyone else I can think of. These people are ridiculous. As someone who has actually worked In the storage industry for over 10 years, I can tell you without a doubt that this is not how you treat customers. Their customer service and managers are a joke. So I'm advising you now if you do rent from them, beware of the autopay option. Because they will get you!
I was looking to save some money and move storage units, Michelle made everything so easy and saved me from a lot of back breaking work. 10/10 would recommend storing here.
I walked into Public storage and I spoke to a very kind woman, Lizzy. When asked for help, she was quick to come to our aid, and when I asked questions she was quick to answer with a warm smile. I would recommend this facility to other and I thank Mrs. Lizzy for all her hard work and care.
Can I just say Lonnie is awesome?! The customer service was impeccable. I was truly impressed. No one expects to be wowed when moving into a storage facility. Because who actually enjoys moving anyway?! Well, I try to give credit where is due and this experience was great. Oh, the facility is great as well. 😊 I was really impressed with the courtesy and professionalism here.
Lilly and Michelle are so great
Lilly and Michelle were so helpful getting me the rt storage space for my needs
Great place for that extra “stuff” to be stored safely. Great customer service. Ask for Lily… she’s the greatest!
Loved everything about them I will be back again
Awesome Customer Service. Very friendly and easy to process a unit. Highly recommend.
Love the climate and staff support is great.
Had the pleasure of meeting two of the most professional people I have ever met. Both ladies made me feel right at home with their southern hospitality. In addition, the facility is STATE OF THE ART! The facility is so clean that it was a “no brainer” to store my valuables there. If you are looking for friendly, professional, knowledge of the storage industry, quick and easy service; give Simply Storage of Forney a try. You will not be disappointed!
Lilly was so easy to work with and made the process so smooth.
Super clean, affordable and very friendly staff.
I Recommend Simply Self Storage to anyone In Forney , very good location and easy to access from anywhere in forney , Great Customer service and most importantly they always keep their facility Locked and Maintained !
Lilly & Michelle gave me and Heavy Moving Company great customer service! Very helpful and very outgoing!
Lily was amazing she took time to explain every thing to me and also helped my set up the app. She was very patient and super friendly. Thank you lily you earned my business
The staff offer excellent service and are incredibly helpful, this was the easiest and most straightforward move I've ever had to handle. I highly recommend this service.
Lilly & Michelle were amazing! Reasonable prices and they worked together to get the best deal possible. Come see them!
I enjoyed the vist with Lilly at Simply Self Storage. She was Amazing and we learn so much from her.I will definitely recommend this storage company. 👌 💓
10 stars for Lilly and Michelle!!
I enjoyed meeting kloe and Maribel, they were very helpful and knowledgeable and just two great people to talk with. I was in and out with no problem.
We went to get some pricing information and these ladies were a hoot. Customer service was at an all time high. Cube Smart, learn from these ladies! We will be transferring our business here next month for sure 👍
Just the kindest, most down to earth, hilarious team I’ve ever had the pleasure of meeting. Thank you for having such a clean facility, great pricing and outstanding customer service. Huge shoutout to Lilly, Mirabel and Michelle for making Forney a better place. ☀️
I love love love Lilly and Michelle. I came in not knowing how I was going to pay for my storage etc. They were so kind and helpful and made me shed some happy tears! I truly recommend simply self storage in Forney! I just moved to the area. They truly made me feel at home! Thank you ladies sooo much
Ms. Lily Hieden is just right for the job. She definitely possesses a phenomenal customer service skill. Great Job Ms Lilly. Your smile and your warm welcome. Styves US Army
Ms . Hidden is very pleasant and help. She explained everything and made me feel at ease.
Fue muy amable muy atenta, me encanto su atención súper buena atención al cliente 😍😍
-lily
Mrs. Lilly the manager was very helpful and welcoming. Would recommend for great storage and helpful personnel.
my first experience was above my expectations. I meet Lilly, a very friendly lady, who made my life very easier than ever. She walked me nicely til my storage space and showed me step by step how to access my space. She also gave me some helpful tip such downloading the apps through playstore which save a lot of time at the gate entry by using the apps features instead of manually type the gate code to access the property and the storage building.
Thanks a Bunch Lilly for your willingness to help, professionalism, and smile.😊
Very polite staff and clean facilities
Lilly was very thoughtful and thorough in ensuring our household goods storage was seamless. Definitely recommend for all East Dallas storage needs.
Amazing customer service! The girls there are very helpful and very professional.
Courtney was very helpful and glad I chose to do business here!
Amazingly friendly and very informative about the storage property and prices etc...definitely go and do business with them!!!
Courtney was amazing. Very friendly and informative.
Maribel was great. Made experience easy. They obviously hire great people.
Great experience booking with them. Def recommended this place
Great customer service. They were very easy to book a unit. They accommodated my needs. The storage unit were nice and clean. They also have moving kits to help make packing easier.
We have stored our whole house full of furniture and belongings to full time RV. We have a large unit and have no issues at all.
Great welcome to Texas!! Very friendly professional service! Thank you!!
Stopped by the office to complete paperwork after reserving an unit online and the experience was Excellent. Maribel was very helpful and friendly. She definitely made me feel good about using this storage facility.
I certainly appreciated the fact that I could do everything online and by the time I arrived on site I had my own gate code already to enter the premises and even a map of where my storage would be located. That saved me plenty of time as I didn't have to even go inside the office, instead I could go straight to my storage unit and get to working. Thank you.
Maribel me atendió muy bien en simply self storage 💯
Very friendly and helpful staff. Getting a unit couldn’t have been easier
The staff helped make getting a unit so easy and they were the most friendly people to work with.
The folks that work there are very accommodating and friendly. We feel that our belongings are safe.
I’m moving from another state and I was reserving a storage unit and I accidentally paid a month ahead of the time I was needing the storage, thought I was out of luck on my money but when I spoke with Maribel she was able to assist me and take away the worry. Maribel was able to handle the situation in a timely matter. I would highly recommend Simply self storage in Forney. 5 stars for Great customer service and problem solving.. Thank you!
Whitney was so kind, walked me through the unit before I signed, units were clean and spacious. Whitney made renting a unit hassle free. Would definitely recommend to anyone looking for a clean, secure storage unit.
Customer service and the manager was very friendly and helpful. When I visited the location Maribel provided fast and friendly service. Glad I rented a space at this location. The location was very clean and spacious!
Maribel and Whitney were awesome! They have great customer service skills, friendly, and very helpful.
Staff has been extremely helpful, kind, and patient. So grateful for ease in a normally stressful experience!
Maribel was extremely helpful and even got me a closer unit! Whitney was very knowledgeable and friendly. They both made me feel welcomed. They were professional and even assessed other possible needs. 10/10!! RECOMMEND!
Maribel was very friendly and made this transaction seamless.
Simply had a very respectful staff along with a clean area
Whitney was awesome! Very professional and personable. The process to get a unit was seamless and easy. I would recommend this location to anyone.
Britney and the manager was great. Manager understood what I was looking for.
I highly recommend this storage facility. Whitney is awesome. She was very professional and helpful. The facility was also very clean. If you’re looking for a storage facility in the area, this is the place.
Whitney was of great help and very professional. She gave speedy service and explained everything clearly.
Thanks Whitney and team! Great service and assistance with my move and rental.
Maribel and Whitney did an amazing job helping me getting into my unit. They are super friendly and professional. The facility is very clean too. Thank you so much again!😇
My boyfriend and I only needed storage for a few weeks and we were going to be moved out by the 1st of August but since they go by a tight fit contract, they charged us for the whole month of $284 when we only use one day in August. They could have done us a favor and charged us a prorated amount or not charged us at all, BUT a full $284 for the month and we used one day of that month? Never will use the facility again!!
Whitney and Jesse were amazing in helping me find the right space for my upcoming move. Highly recommend this location!
Jesse was amazing! Kind quick and efficient! Space was clean inside and out! Thanks for great service!
Maribel S. Was so helpful! This location is very clean and safe. Highly recommend Simply Self Storage in Forney, TX!
Maribel S. Was so helpful and friendly! We highly recommend this location. Nice, clean and safe! Thanks
Very nice environment and very friendly customer service
This is a nice clean place to rent a storage unit. Was very clean and nice looking. The manager was very helpful and friendly. Would definitely recommend this place.
I spoke with Randy and he assisted me through the process. His customer service was the absolute BEST! It's is also clean from the front to the storage facility.
I just love this place. The manger was awesome
I had an issue with payment and called the office and the manager handled all my issues. The new management has left me speechless with how professional and polite they are.
Maribel customer service was amazing. Walked In and she showed us a storage unit 10x10 for 1 bedroom. Thank you!
Maribel was very helpful. Service was fast
Randy was excellent to work with! Any issues that I had with my unit he not only escalated them to management, but handled it the same day!
Great place been here for over a yr now
Clean safe and camras 24/7
No problems at this place
Well maintained storage complex
New owners very nice too