Public Storage Self-Storage Units at 5342 E Mockingbird Lane, Dallas, TX

I had a wonderful experience at this facility with Katherine. As for the facility, it is well maintained, and conveniently located. The staff in general is attentive and eager to help. I highly recommend this Public Storage location.

Jimi was a great help

Came in from out of town needing a space a Jimi was great and helpful

Jimmy was so helpful with our transfer at Public Storage

Darius, has great customer service hold onto to him. He is in your Mockingbird and Central location Dallas. Sharon Hendrix

Came in today and Jimi gave us excellent service!

Jim is very professional and excellent service! Highly recommend

Jimi is Soo helpful

I had an excellent experience with Public Storage! The customer service was outstanding—every interaction was friendly, professional, and extremely helpful. The facility itself is convenient and easy to access, which made moving in and out a breeze. I always felt welcomed from the moment I walked in. If you’re looking for a reliable and hassle-free storage solution, I highly recommend Public Storage!

Jimi & Stephen were great this morning walking us around the property and showing us the different options that were available. Great experience and looking forward to continuing to work with them.

other than elevator being down once, it was good

I recently used Public Storage East Mockingbird Lane in Dallas, TX to get out of a pinch. We were moving our daughter to Dallas from College Station and ran into a snag with her apartment and had to wait another week to move in. Stephen Ransom was the person I dealt with onsite and he really helped me out in a quick way and saved me money in the process. The area was safe, clean, and easy to use in a convenient location to where we were moving. My daughter was able to access the unit throughout the week waiting on her apartment to open up. All in all, it was a great experience and I would recommend this location and Stephen to anyone that is looking for short term or long term storage rental solutions. Thanks a ton for your help in a stressful, time crunched situation.

Great place and really nice staff

Wonderful experience.Great deals..Always helpful staff.

Such a wonderful team at 5342 E Mockingbird Dallas location. Customer service is fantastic, great knowledge in answering all of my questions but most of all - - - - Smiling faces !!! Thank you Stephen and Ann.

Great manager at this property , property is always clean and management is always willing to help highly recommend

Great management from Romeo

Great management

Stephen is always helpful great management

Great management

Great service and excellent management skills

Great management! Super helpful!

Robert is great! always very helpful! great management at this location!

Stephen was very helpful

Great management!

Romeo and Stephan are knowledgeable and very courteous. I wouldn’t take my business anywhere else!

Great management!! Stephan was very helpful

They knowingly rent to homeless people here and act like you’re the problem when you report it. The “managers” at the front desk claim it’s Public Storage’s policy to rent to homeless as long “as they don’t loiter or sleep there.” However, the staff don’t watch the cameras or judiciously walk the property to ensure it’s safe. They want high vacancy and do not care or vet who they rent to. This is directly across from a DART station- we observed the homeless person access the property with codes to the gate and building to store his groceries and gallon jugs of water and then walk back to train station. My rent just doubled in one month for a unit I don’t even feel safe going to. Do not rent here. And if this really is Public Storage’s company policy, don’t rent at any of their locations.

Stephen was awesome and very knowledgeable when my daughter and I stopped by to rent a unit very satisfied customer

Stephen is always willing to help great manager at this property

Hopefully this review is posted, it keeps getting deleted. All of my things were stolen within 30 days of storing my them here. The staff have not done anything about it. They promised to take action. None of which have been done to date. They were either involved or simply don't care.

Best Customer Service and Proficient! Great job Ann your top notch! An asset to Public Storage

I rented a unit here 2 days ago and, other than the first day, have not been able to access the building since. The "security" system says "system offline" and no one can get in. I've tried calling the office multiple times but no one answers. I've gone down there several times during the day and the office is empty. I've called the corporate office and they just say they are sending an email to the manager. This is the worst customer service I've ever seen. DO NOT RENT HERE.

The managers did an awesome job. They made sure everything was explained perfectly. They really know how to make you feel comfortable, and welcomed Especially Ms.Tamiyka and Stephen. I Appreciate you guys

Tamiyka and Stephen were incredible and very helpful with getting us set up!! They were honest about the nuances that come with renting a unit and all of our questions! We had a great experience, especially after experiencing difficulties with another storage place in this city! They were accommodating and amazing!

If you would like an honest review of this place here it is. They are clearly asking for 5 star reviews or giving away promos for doing so. The staff was really nice and friendly, but overall the upkeep and maintenance of this location is horrendous. Myself and dozens of others had our units broken into and our stuff stolen out of them due to lack care here. The large building only has 1 elevator, so if anyone else is there at all, get ready to wait for long periods of time while moving things in and out. They offer Dolly's which are almost always nowhere to be found, unless you are in office hours where they keep a couple. The new lock system is pretty terrible. 8 digit codes and the app never works properly. Half the times the elevator won't go to the floor you picked because it took to long to go to the floor you are on so you have to input your code again. Last but not least, the rate they give you is a lie, my price increased almost 100% over a year. When I called to possibly switch to a smaller unit they quoted me $100 a month less for the one I was currently in than what they are changing me now. Last but not least make sure to get your stuff out before the month starts. You get charged a full month even if you have move all of your stuff out 2 days into the month.

Do not store your stuff here if you're planning on more than 6 months. My monthly has gone up 6 times in almost 4 years. (Wasn't planning on it being that long, but here we are.) Starting next month, my rent will be QUADRUPLE the original price. And I've never paid late or failed to pay.

Very good management!

Tomekia and Stephan rented me a space and gave great customer service thanks

Shoutout Tamika for helping me out today! She went above and beyond to help me. Best customer service experience I had in a long time!

Stephen was very helpful! Great job.

Stephen and Tamiyka were brilliantly kind and super informative and very welcoming

Helpful and nice customer service. Tamika was great!

Great management at this place highly recommend

Great management Tomekia and Stephen are great

Tamika was great! Very helpful

Rented a space here, Stephan and Tameka helped me. Great customer service, made the process so much easier kudos! I will pick this location everytime

Came into the office here at Public Storage to rent a space and Stephen was helpful and very nice. I took up a lot of his time but he was very patient and never made me feel rushed. Thanks Stephen

I just moved to Dallas from Florida and I came into this Public Storage to inquire about renting a space. A lady named Tamika helped me by showing me a space and explaining the the prices. Unfortunately, there is no promotion on the space size that I need. I am going to shop around but I may choose to store here because Tamika was awesome and that is important also.

Although I feel Public Storage is kind of over priced, Stephan in the office was great! He tried his best to get me into a space that fit my budget but the ones that did were just too small. Give this man a raise because he tried to help me, and he had great customer service

Excellent service! Clean lockers! Love the new security features (but can be a challenge when using the elevator!).

5 star service. Tamiyka at the front office was great!

Convenient location. Staff (Tamiyka) is great!

Ms. Tamika is wonderful. She helped me with my storage rental, taking away the stress. Wonderful personality

Friendly and helpful.

Angela and Liz were amazing at check in! Very thorough and easy to work with

Angela is so nice - always helpful and knowledgeable. She has been so patient with me, and I am so grateful to her. Love that place!

Great place. I would recommend working with Angela, she is very friendly and professional.

Thank you to Meka and Angela. I was looking to store some restaurant equipment and found these ladies. They were very professional and helped me decide on the correct size and everything worked out beautifully.

I came in to inquire about renting a unit yesterday and Tameka was so helpful! She answered all of my questions. I was worried about safety and she was able to help me by explaining that they do regular checks on their units to make sure they are safe.

The public storage on Mockingbird was good the staff on hand is exceptional one lady I believe her name was Tamiyka was great. She helped me find my unit and if I needed any more help, she was there as well.

Called to see about leasing a unit at the Mockingbird location and dealt with the most charming and patient lady named Tameka Davis and she explained every question with great clarity and detail

Angela Cox was very helpful, kind and courteous. She took time out to explain the process of how things worked and offered assistance.

I called Public Storage just looking for information for a relative needing a storage unit. I spoke to Angela Cox who was so informative and helpful. She took the time to answer my questions and was very pleasant and patient with me. Thank you Angela and I hope you got my relative’s business.

Angela is the absolute best! She made everything so easy! Definitely 5 stars!

Friendly staff, clean facility and environment. Angela gave us unparalleled service. Would highly recommend.

Angela was knowledgeable and efficient in dealing with my questions and concerns. I walked away with confidence that my belongings would be safe. The grounds of this facility are well maintained.

Angela was great. Very helpful and I was able to accomplish what I needed in a timely manner

Awesome Customer Service, 👌

Great staff! Helen is the best very helpful!

My unit was broken in to twice, all they did was change my access code. Wouldn’t let me speak to a manager to get a new lock, i was going to have to pay. No person on site for help. Moving out!

I came in to pay my storage that was about to be auctioned, my space is in Rowlett but I was closer to this one on Mockingbird so I came into pay. The ladies in the office Angela and Tameka were so helpful and patient with me. I was really worried about my stuff being auctioned but they explained the process and kind of calmed my anxiety. I was able to get it paid and still have my things. Very good customer service from them both, thank you

The 2 ladies at the front desk were so very nice and helpful. Wonderful customer service!

Great location. Staff is always friendly and helpful.

Best experience using a storage facility. Angela was very helpful and patient!

Thank you Angela! You made everything super smooth and super easy! She was very helpful and knowledgeable!

Angela and Tamiyka do a great job at helping and assisting their customers.

tamiyka was AMAZING!! So so so helpful! Made it super fast & easy!

This is very secure and clean.

Angela and Helen were very friendly and professional. I had an issue with my storage space but they were able to assist me quickly. I'm glad I got my storage space at this location!

Helen was five stars, great!

Marko Was such a great help & assisted with all my needs

Great staff and security

Just moved my things here and so far so good! I made a reservation at another location but they had me waiting 20 plus minutes just to tell me the unit I wants requires a ladder. I came here and I’m glad I did. Very nice people and nice area. A few hiccups but I feel like my belongings are safe here. Jada is super nice.

Great service from Marco and Helen very prompt and informative I suggest using these guys for your storage needs public storage is very lucky to have these two as employees, if I could give more than a 5 star I would 👌🏿😁

Amazing support from the Public Storage team. Safe and secure. Highly recommend.

My Unit was broken into 4 times in a 5 year period of time. Public Storage never changed their security system or lighting during this period (they still haven't). The side entrance has been repeatedly broken-into with a simple screwdriven prying the mechanism. You can see all the paint scratches on the door frame and lock. No cameras cover the door or lighting, so it invites further attacks. On one night, more than 28 Units were robbed. The door plates are cut off using a portable grinder saw - cuts them off like buttar. The locks just fall-off! (They cut the retainer plate and not the lock.) Public Storage replaces the retainer plate, slaps on one of their locks, and does not inform you of the break-in/theft because they do not want any evidence of the cutting/damage to be used for claims on the insurance policy they sell. Public Storage historically pays out 15% against premiums. It is a huge profit component of their business. In Florida, Class Action suits are in process to address this eggregious practice. Texas needs similar consumer advocacy. I sent letters to Public Storage execs to no avail. The people working at the Mockingbird location are trained to protect Public Storage profits - NOT your Unit! Don't be a fool and waste money buying their insurance as it will do nothing for you. Buy a policy off your home owner or renter's insurance. Also, EasyStorage in Dallas everywhere has better lighting, better cameras, and cleaner facilities. The Mockingbird PS location is a burglar's field day. Contact Dallas Police Dept staff (Highland Park too) for perspectives on how frequently Units at this location are robbed.

Mason was the best worker evaaaa

Super Knowledgeable and Friendly Staff. Very Clean Facilities. Madison, went above and beyond to accommodate my space requirements. Would definitely recommend stopping here first if searching for storage.

Dan was incredibly helpful and patient as he helped me decide which storage unit I needed. Thank you for all your help. Highly recommend this public storage unit. Customer service is excellent

fix the elevator for God’s sake…. multilevel storage facility MUST have a WORKING elevator!!!!!!!!

I received awesome help from Madison and on weekends Mason. Re-model underway, location cannot be better.

Nothing against the manager, she’s nice but don’t leave anything valuable there’s daily break ins. My unit was broken into and the very next morning another 4. So just don’t leave anything valuable there.

Today I was able to get a storage unit!! And I am so happy I picked this place Madison was so helpful and shared a ton of information regarding the property. Before I decided to get the unit she called and followed up with my inquiry and was very respectful! Thank you Madison!!

Thank you, Madison!

Hannah and Madison were so helpful and sweet! They got me in and out with a new storage unit in literally 8 minutes and answered all the questions I had. I feel safe having my stuff stored here knowing it will be in good hands! Highly reccomended.

Great location and Madison is a terrific asset and credit to the business there. She's been especially helpful and has really made the difference. I highly recommend this location.

I can't say enough good things about the customer service I received at the Mockingbird Lane location. Pamela, Madison, and their team have been absolutely amazing to work with in getting our storage unit set up. From assisting me with using the Public Storage app to answering all of my questions Pamela and Madison are the "go-to-girls" if you are looking to rent a unit at this location. Five star service every single time!!!

Madison was extremely helpful and made the process of renting a storage unit very easy. I would def recommend this place to store your things.

Pam was extremely helpful in providing advice on products and make suggestions when deciding the proper unit size. She provided excellent customer service and went above and beyond.

This is more a comment on Madison than the facility. Madison, the property manager, epitomizes outstanding customer service. She was great to work with and always helped to find solutions when something came up. She treats customers with respect and always has a smile on her face. She made renting and storing a unit at Public Storage a pleasurable experience. Big shout out to Madison!

Maddie & Marco we’re so incredibly helpful. I’m Storing college items for the summer and they were very accommodating with all my needs. Great location to school too.

Madison and hanna We're such a big help to me during during yall's renovation and have been been nothing but kind and helpful thank you

Fantastic & professional service by Madison.

The staff that works here is great! They are nice and helpful. However, I got this storage unit last summer, it was $119 a month. It’s on auto pay, but I looked at my credit card bill and after 8 months, Public Storage charged me $159! I called and they said they had an increase. What?!? No email, no warning, it’s ridiculous. I understand an increase, but that’s almost 30%!!! I’m looking for a new storage place….

Came in today to look at some units and get prices and Hannah was very helpful. Definitely recommend this place.

I just came in today and they was great. Madison thankyou for the help lady😉

Marco was awesome definitely recommend this location