Danny was tremendously helpful and went out of his way to help us through every step with a smile!
Danny was super kind, helpful and knowledgeable.
Wasn't the case with a lady a spoke with on the phone (foreign accent) she was very rude and not helpful at all.
Mind you this was after I had been on the phone with public storage reservation people since 8am. I didn't get the unit I had reserved so I called to get another 1, long story short 3 reservations later I endede up driving to the location where Danny finally helped me.
Easy to call and set up a unit in a pinch. Staff were helpful and informative.
Great price and easy to access.
UPDATE: I was contacted immediately after posting a review to adjust my price. They apologized and really do take customer service seriously.
We haven't even been renting a space for 6 months and the rent was increased $63per month. Unacceptable.
I have a storage unit at PS 13201! I have always been impressed with their employees and how they always take care of the renter’s needs!
Yesterday, I met with Danny and he was so nice and kind, knowledgeable with a bit of humor thrown in! He was able to helped me after a snafu with my online payment plus showed me options of storage sizes since I wanted to downsize. He along with some expert advice from Kierstin(another very kind and knowledgeable staff member) had my storage dilemma solved. I was set up in a new unit and felt relieved!
I was super impressed how patient they both were as they answered my endless questions.
Kierstin also called me to touchbase after I moved out of one storage to another smaller space to go over the payments for the next 6 months! Their customer service goes way beyond 100%! They are professional, understanding and customer friendly all with a smile!
Danny Riddick is very helpful and knowledgeable of this storage facility. He always has a smile and will lend a hand if needed.
Excelente servicio y de buena calidad, 100% recomendable!!
Great service! Danny really made me feel like he cared about the customer! 💪🏻
***UPDATE***
After my review was posted, I received a call from the district manager. She was super apologetic and we discussed/addressed each concern mentioned. I am updating the stars from 1 to 4.
1. My unit (10x10) started out at $125/mo and 12 months later it is $208/mo. Robbery!
2. If the power goes out, they do not have a back up generator so you are not able to access your unit. You find out they have no power once you have loaded up your vehicle and get there and see a sign on the door. Not to mention your things are in a climate controlled facility for a reason. If the power is out, your things are not being ‘climate controlled’.
3. This location does not have a person onsite so if all of the carts are at a different entrance (that you don’t have access to) or if your space is in a different part of the building or on another level you are SOL.
My initial rate started atlroibd $130. Within less than one year, it's at almost $220. Apparently, their business model (according to their own representative) is to have a pretty substantial increase every 6 months to a year.
Trying to get in touch with anyone has been a nightmare the past few months. TERRIBLE service. Don't be swayed by an initial price. It will increase exponentially over time.
Lacreasha was such a joy and extremely helpful with my storage experience. Very customer service experience.
LaCreasha is awesome here! My mom was locked out after changing units. The little kiosk people said her code should be the same, but it only worked for the unit on the old floor, not the new one. We ran into LaCreasha on her way home for the night. She was so helpful getting my mom a temporary code for the night with a great attitude! Public Storage better hope she stays around for a while !
just wanted to shout out to Lacreisha the customer service rep at that location. She's been extremely helpful and considerate with listening to my concerns and providing me quick responses and services. Great job and she's a great asset to your team!
Lacresha was awesome and very helpful. I highly recommend this location. I had a unit here for several years. It is clean, well-maintained and they have excellent service.
I have rented a unit for years at this location. A lady by the name LaQuishia may have missed her name I do apologize, but she was always helpful and informative. She made my stay pleasant. I recommend this location and She is a valuable employee!!!
Lacreasha is awesome! She is always helpful when we have a question or need something. She was in the office when we signed up and have lived her ever since!
Lacreasha has awesome customer service,personality is amazing and is very helpful
Great customer service here Lacreasha was able to help me out and answer all my questions I had.
The property manager Lacreasha is very nice and accommodating. I have my stuff stored at this location and they are great. She is always available and if she is not available she responds promptly.
Lacreasha is amazing kind and helpful even in tough situations. She’s very professional and goes above and beyond. Always takes time to help out all the customers and explain everything in detail. Her professionalism is outstanding. My review is based on her best customer service , I thank her and God for her services 🙏.The property is well maintained and clean all the time and It is just a pleasant experience and I would Highly recommend this Storage to my friends and family in Houston/Cypress Area !!
Lacreasha was very polite and helpful
Awesome 👌 place to keep your stuff , great experience nice staff. Always keeps us updated very attentive lady at front desk
Thank you, LaCreasha for being so helpful and kind! You made my move-in process so easy as well helping me with my questions! You are AMAZING!
This was m first time renting a storage. LeCreasha was very helpful and informative. She went out of her way to answer all my questions and get me setup with an affordable unit that met my needs.
Lacreasha customer service was excellent will be back
Called to get an estimate on a storage unit and Lacreasha was very helpful and knowledgeable about the storages. Since I talked to her on the phone she had me already prepped and ready to go when I got in! She’s was so polite and customer service skills were great!
LaCreasha was very helpful on our move-in day. Appreciate her welcoming smile and professionalism. Unit was ready and everything fit!!
LaCreasha was amazing helping us! We ended up looking at three units and she was so patient and helpful and friendly! Thank you so much! :-)
LaCreasha was super helpful navigating the process of changing units. Have only had great experiences with this team! Would recommend!
My experience was wonderful! LaCreasha was extremely helpful and funny! Would recommend going to see her for any storage needs.
I lost my key to my storage and Ms.Nettie recommended a locksmith and help me get another lock quickly. 😊
Nettie at Public Storage is wonderful! Everyone has always been so professional, kind and courteous to me. However Nettie exceeds my expectations, she’s always genuinely so happy and eager to help you. I have been using this storage unit for over 3 years now and this is the best storage place for me I highly recommend!
Rosa has worked at this property for 3 management changes over the span of +3 year. Her execution of management skill and kindness keeps our business. We originally signed up with her and it is a top notch experience every time we need help.
Very polite and have a great deals if you catch them at the right time
Nettie was very helpful the last time I stopped by. The facility is clean & bright. She was pleasant and professional. Nettie even saved me some money on my rate for being a loyal customer.
While the facility is nice they change prices. I have been paying 102 dollars for a few months but just recieved message that bill will be going up to 138 dollars next month. That seems like a big jump. I will be looking for other storage places.
Update: public storage reached out and lowered back to original price
I have used this Public Storage since hurricane Harvey. Their manager Nettie, has been very helpful when larger units monthly rates drops. Online changes allow me to increase or decrease the size of my units to keep my costs to a minimum.
Nettie the Property Manager was very nice and helpful. I would recommend her Customer Service @ this location.
I have my stuff stored at this location. Nettie is wonderful, she is always there to help! It's always clean.
I moved 2 weeks ago, and Nettie was great! Talk about customer service...she was accommodating, showed empathy, she was friendly, had excellent business acumen, and knew her product! I would 100% recommend working with her if you need storage!
We worked with Nettie to rent our storage unit. She was very helpful. The place is very clean. We highly recommend Netti and this Public Storage
Nettie the property manager was awesome! Thanks for the assistance!
They don't answer the phone and they don't return calls.
Nice, Clean and Accessibility to storage was excellent!!! Can’t forget about the staff but they were very nice and quick to answer any of needs or concerns!!! Thanks again!
Met Nettie today for first time. She was very accommodating, professional and kind. She accompanied me to the unit explaining access, hours, procedures and operation of the lock. Feel more comfortable about the move in and move out process. Great representative for Public Storage corporation. Thanks Nettie!!!!!!!
I absolutely recommend Public Storage at this location! Nettie is AMAZING!!!! She is very helpful and attentive! You could not ask for a better property manager!!!!
Nettie was extremely clear and patient to show me the unit. She is a great employee for Public Storage.
Clean, secure facility. Easy access and lots of size options. Nettie, the manager was a huge help getting me some additional storage near the one I already had (on the same floor). Great service and very friendly. Highly recommend
Nettie deserves 5 stars and a bonus at Public Storage. Highly recommend!
Nettie at the 13201 Spring Cypress Rd location was great. She helped us with the transition to a smaller unit. It was done very quickly. Nettie was very helpful.
It was a pleasure having Nettie as a Property Manager.
She was always smiling, always said "Hi" and was always helpful.
The only reason I saw her a lot was because she was always sweeping or cleaning around the facility making the Storage area pristine!
Candi was so helpful and super nice to me! Made the whole process a breeze. Highly recommend this place.
Edit :
Today will be my last day with public storage for now. Never had a problem in the 2 years I have been here. Today Nettie was helping me with the move out process, was very friendly, very funny and even offered solutions to my problem. She checked on me periodically to make sure I was still doing okay, and that was very much appreciated, especially in this heat. This place has always been clean, and very well maintained. Never had a bad experience with the employees. I will definitely be using this location again should I ever need to store anything. Thank you so much nettie and candi for you help. 💖
Nettie was very responsive to questions and returning phone calls. Nettie was our 2nd property manager since we stored our belongings 3 1/2 years ago. The facility was clean, well maintained, the air conditioner worked well, our furniture and other belongings had NOT degraded during storage. Nettie was great and we would use both Nettie and Public Storage again with confidence.
Used this location to temporarily store goods. The agent Nettie was super nice and helpful. She quickly got us set up on a month-to-month contract. Facility was very clean. It totally met our needs. Very satisfied.
Nettie was amazing! Ensured I selected the appropriate unit size to meet my needs, and answered any and all questions to my satisfaction. Professional with a positive attitude throughout the entire process.
Just got assisted by Davin. Appreciate all the information given and kind customer service. My wife is happy as well :)
Davin did a great job helping my husband and I choosing the right storage unit and showing us different size units. Very happy with the customer service !
Easy to work with. Convenient location. Easy access. Helpful staff.
I was really happy with the level of customer service I received from Davian. He was so polite, professional, and knowledgeable.
Planning a Move and Called Inquiring About A Unit and Was Very Pleased With Davin and How Knowledgeable He Was About The Property and Units. Awesome
Rolondo was super helpful process was quick and easy
Davin was extremely helpful in making sure that all necessary information was entered!!
Excellent customer service!!!
Thank you Davin!!