Professional staff!! Andy and Chamekia were extremely helpful & answered all of my questions! Would definitely recommend :)
THERE ARE NO CAMERAS IN THE FRONT (UNGATED) SECTION OF THIS STORAGE FACILITY. We rented #1119 and someone came in and drilled out our lock and stole some of the items in our unit. Police came out and did their best to find the thief but found it hard to do without video surveillance of the halls or of the entrances. I called the owners multiple times after the incident and left messages. I NEVER received one call back. I think it is irresponsible to have a storage unit without cameras, and I was disappointed with the customer service at this location.
Horrible money hungry. I've been with them for 5 years. Every 6 months they raise the rent. Last month it was raise to 100.00 more a month. I pay for climate control and its so hot in my unit that some of my stuff is destroyed. They only have one cart to use. I'm on the 3rd floor and the emergency alarm continue to go off while using the elevator. I have called over and over to the property Manger but no response. They have no one in office anymore but the sign on door says available inside. Horrible communication between client and property management. Thou if you call to purchase a new unit they answer phone but not if you are a current client that needs assistant.
It’s a nice new storage but they are really small units and they need better sights showing how to get to the storage that’s a busy road and can’t see where to get in to go to storage
Thank You Brandon he needs a raise he helped me move my daughter in when my app wasn’t working he wasn’t informed on how to use the app but helped me get it done
Place was easy to unload had carts to help with that task. Storage area was ready and clean with lock ready to go. 👍👍👍👍
Very attentive and answered our calls consistently
Justin was awesome and made our rental experience painless.
The good:
- Initial entry cost is great
- Air conditioned
- Clean
- No dead bugs
The bad:
- No sign at turn in. Miss it every time and not convenient to turn around.
- One dolly and it's usually in use. No access to find another dolly.
- Code to elevator opens the doors but doesn't allow you to choose floor. A lot of exits to re enter code hoping it works.
- Rate does not lock in and you will very soon be paying more than market rate, which makes not having a sign at the road even more annoying 🙄
This was our first experience with storage units. Many moves and tried hard to avoid going that route but it finally happened. First of all, the location at 620 near Bee Cave was super handy and somewhat hidden from the main road which felt more secure. The process went smoothly as we were shown the space and security measures. The facility was clean and well lit. Good experience but when it changed to a GREAT experience is when Judy Jones helped us out on day 2 of our somewhat complicated move. She was nice, helpful, professional and really simplified the process as we were scrambling to add another unit and more codes with a moving company on a time clock. Judy made a stressful situation easy and left us smiling. Thank you Judy Jones!
Justin is GREAT, hire more like him and give him a raise!
Justin was very helpful and courteous!! Highly recommend Public Storage!
Justin was the best! Helped me got my unit fast and the processing was super easy!
Thank you Justin!
Justin was absolutely the best I’ve worked with in 30 years renting storage. Exceptional manager. Communicated well, very professional and courteous. You guys are lucky to have him.
Justin was very helpful. Showed me around the building and this place very clean.
Justin was extremely helpful and friendly when I went into the office to fix an issue with my account.
Justin was awesome on very short notice!
Brandon was very friendly and highly accommodating.
I am so impressed! The property is clean, secure, and blessed with managers who want to help and make things run smoothly. Aurora is knowledgeable, has amazing people skills and is a pleasure to do business with.
RJ/Justin was great, helpful and friendly as we rented our unit!! Thnx!
Love this location!!! I appreciate it Justin , Thanks for making my experience hassle free.
Brandon was so helpful and made the process of renting a storage quick and easy!
Justin got me in and out it was very helpful! I recommend him and will come back
We have just rented a unit. We turned up on the first day and the code and app do not work. Nobody is there to help us. I've left a message, I've been by twice and the office is empty. They are not returning our calls. I'm regretting using Public Storage.
Justin was a great help, I really appreciate his friendly attitude!
Staff that was there on 7/22/22 was not too friendly and was not too knowledgeable and was not help to my friend.
RJ was really helpful to get me the storage unit I needed. He explained everything in detail. Highly recommend him.
Justin keeps this place looking great, very safe feeling. The elevator may or may not be haunted, but whatever ghosts may be are very chill.
Justin was very helpful and nice! Happy to have a space here :)
Justin provided excellent customer service. He made things a lot easier with my time over here. HIGHLY recommend!!
I am a Navy Veteran traveling with my service animal. I reserved a small unit to store some things, but on move in day, Justin kicked me out! I had been there maybe three hours settling in, we’ve been through a lot and it was the hottest time of day. I sat down with my dog, put a podcast on, and planned to head out when it was over. Justin interrupted me, accused me of trying to live in the storage unit, and was incredulous when I told him my dog was my service animal. I went to war for you - and I wasn’t given an ounce of respect. He did not even give me a complete refund.
Very good service !! Nice place , very clean !!
Would definitely recommend to anyone !!
It was the best customer service experience I’ve had in years at any company! The standard procedures were executed efficiently, but the friendliness and personal approach made the process go so smoothly. I wouldn’t recommend any other company in the area!
Justin was amazing walking me through step by step and always friendly. Thanks for making this process as simple as possible!
RJ is AWESOME - sooo very sweet and helpful. He goes above and beyond the call of duty to help you get what you want and need. Thanks for making my crazy hectic situation manageable!!!
Brandon hooked us up!!! Couldn’t ask for a better experience!
Awesome service from Justin!! Really helpful and explained everything!!
RJ was extremely helpful!!!!
Thank u again for your kindness and great customer service!!!
Justin and RJ were great! Helpful, knowledgeable and dependable. If you need help with your storage needs just ask for one of them.
Justin was very helpful with my situation. Very nice guy. Hope we could have more guys like that.
Justin was a huge help today! He got me squared away fast with a lock and everything I needed to get to storing my stuff. Thank you!
Justin was very helpful!!
Justin was awesome!!! Super helpful in setting me up with a new unit. Knowledgeable and answered all my questions.
Justin Case was fabulous and very helpful!
Did you know this storage will sell everything you own in one month if you happen to get COVID and miss one payment. Then they will have the audacity to call you and ask for the final payment plus fees despite taking everything you had stored. I tried to pay the day my things went to auction but it was too late. They sold my things and I refuse to pay anymore. My credit of course will suffer but this is due to principle.
This place was great! Vaughn’s service was outstanding! I’d recommend this location any day! It was safe and secure, easy to get in and out! Thank you for everything. Vaughn, the stars were a great touch for my daughter!