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Public Storage Self-Storage Units at 800 Rep John Lewis Way S, Nashville, TN
Address
800 Rep John Lewis Way S
Nashville,
TN
37203
Full Service Kiosk Available
Property Open
Mon-Fri 06:00 AM - 06:00 PM
Sat-Sun 06:00 AM - 05:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
Property Open
Mon-Fri 06:00 AM - 06:00 PM
Sat-Sun 06:00 AM - 05:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
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5'x5'Online only price$ 18/mo
Small 5'x5'- Climate Controlled
- Locker
- Downstairs/stairs
$ 18 /mo $ 20Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 21/mo
Small 5'x5'- Climate Controlled
- Upstairs/elevator
$ 21 /mo $ 26Best Price Label+ one-time $29 admin fee
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5'x8'Online only price$ 30/mo
Small 5'x8'- Climate Controlled
- Upstairs/elevator
$ 30 /mo $ 37Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 32/mo
Small 5'x10'- Climate Controlled
- Upstairs/elevator
$ 32 /mo $ 39Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 76/mo
Medium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 76 /mo $ 95Best Price Label+ one-time $29 admin fee
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5'x13'Online only price$ 82/mo
Medium 5'x13'- Climate Controlled
- Upstairs/elevator
$ 82 /mo $ 102Best Price Label+ one-time $29 admin fee
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10'x13'Online only price$ 91/mo
Large 10'x13'- Climate Controlled
- Downstairs/stairs
$ 91 /mo $ 113Best Price Label+ one-time $29 admin fee
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10'x13'Online only price$ 95/mo
Large 10'x13'- Climate Controlled
- Upstairs/elevator
$ 95 /mo $ 119Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 97/moMedium 10'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 97 /mo $ 121Best Price Label+ one-time $29 admin fee2 units left! -
10'x15'Online only price$ 105/mo
Large 10'x15'- Climate Controlled
- Upstairs/elevator
$ 105 /mo $ 131Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 140/moLarge 10'x20'- Climate Controlled
- Upstairs/elevator
$ 140 /mo $ 174Best Price Label+ one-time $29 admin fee2 units left! -
10'x20'Online only price$ 140/mo
Large 10'x20'- Climate Controlled
- Downstairs/stairs
$ 140 /mo $ 174Best Price Label+ one-time $29 admin fee
Nearby Self-Storage Locations
Self-Storage Near Nashville
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Nashville Storage Units Near Music City Center
Pie Town self storage is just off Lafayette Street and I-40, a short walk away from restaurants in Rutledge Hill, museums in Sobro and shopping in The Gulch.
This shiny new storage facility has over 2,600 storage units, and here you won't have to choose between cheap storage and climate controlled storage.
Situated in the heart of downtown Nashville, this location is surrounded by the lights, the hustle and the bustle of Music City. Sometimes, though, too much excitement can lead to clutter piling up.
That's where we come in.
Our super-popular 5x10 storage units are a great option for bands or solo musicians looking to store gear like guitars, drums or keyboards. This is also a good option for storing a bike or other outdoor gear for use at Cumberland Park.
Our 10x10 storage unit can hold the rough equivalent of a one- to two-bedroom apartment, perfect for clearing out the old clothes in your closets and those boxes in the garage.
For larger hauls, we have a selection of 10x15 and 10x20 storage units that can fit the furnishings of a two- to three-bedroom house. These are great for customers prepping for a home renovation project or clearing space for a new addition to the family. These storage units are designed to handle large, bulky items like couches, beds or bookcases.
This location is open seven days a week, with a manager who lives on-site. Stop by today and let us help you find the perfect storage solution.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 891)
Donell and Caitlyn were extremely helpful and attentive! Loved their service and generosity.
So happy with them
Wonderful staff services, donnell and Caitlyn are the best!
Excellent customer service. The team at public storage is friendly, engaging and ensured access our unit and provided us a lock when we needed one.
Thank you
Stephen
Caitlyn was a SUPERSTAR! She was so friendly and welcoming. Give her a raise! Excellent service. 5 ✨✨✨✨✨
Easy moving in and out. Friendly staff. Great place if you need a storage unit!
Donnell and Kaitlyn were both very helpful and made it a very easy move in experience!!
Caitlyn and Donnell are the best!!
#BestStorageInNashville
#BestStorageInNashville
Caitlyn Will help you out!
Caitlyn. Keeps her property running real nice. Anytime i rent from Caitlyn she is the nicest.
Caitlyn and Donnell are the best property managers you could ask for. If you need a unit, this is the place to go. They really went above and beyond to make this property extremely safe since it is located in Downtown. Lots of cameras everywhere and a lot of staff. You can rest easy knowing that your stuff is in good hands.
Very nice, new secured property. Caitlyn, the property manager, keeps things running smooth and keeps it tidy
Caitlyn and Donnell are the best!!!! #Best storage in Nashville
Promise, you’re a rockstar! Seamless signup, took so much of the stress of my already stressful situation. Explained everything very thoroughly and did it with an amazing smile! You’ve got a great employee on your hands! A++!!
Update- Caitlyn and Donnell have always been very helpful and knowledgeable with any questions or concerns I have. Thank you for the excellent customer service, highly recommend this location for all your storage needs!
One of the most unprofessional companies I've ever worked with. From the store location to the general customer service line. Don't waste your time just spend the extra money and go elsewhere.
Donnell and Caitlin were super helpful!
Donnell was so helpful with moving my one storage unit to a smaller storage unit and got me a great deal! I will definitely be back for his great customer service!
Thank you, Amelia for being so kind, thorough, patient and diligent for helping me out today find a storage space that will fit my needs. I have used Public Storage before and I always have the best customer service. And that is the reason I am back since I need your storage services again. Keep up the great work.
Caitlyn and donnell are rockstars!
Donnell and Caitlyn were a tremendous help! Made my day much better!
Thank you so much!!
Caitlyn and Promise treated us so well and made us feel welcome to the storage unit! They were so helpful and Promising, lol! I encourage anyone needing to store their belongings here to do so! If you ever need any help just call Emelia!!
My experience is always 5 stars the staff is always so amazing. Promise, Donnell, Caitlyn. A-1 team of teams.
I spoke with Promise today and she gave exceptional customer service. From her tone of voice, knowledge, and her pace was extremely customer service forward. I appreciate working with this location. ⭐️⭐️⭐️⭐️⭐️
Good unit great staff
Promise, caitlyn AND Donnell helped me get a great Unit, very good place
Promise, Donnell and Caitlyn were super sweet and super helpful, literally the best customer experience I’ve ever experienced!
Promise is awesome! Has great customer service skills!!
Big shout out to Caitlin, Amelia and Darnell! I’ve been using this facility for a while now and they always make everything so easy; the staff is super helpful and makes my storage unit process a breeze
Donnell & Catlyn were extremely helpful.
My experience with public storage has been nothing but amazing. Donnell and Caitlyn went above and beyond to help answer any question I may have and they go out their way to make sure customers are happy.
They have great service
Great customer service and very patient with our situation!
I’m here probably 3 times a week and Caitlinn and Donnell are always so helpful! Donnell has on more than one occasion helped me with door when pulling a heavy cart and I couldn’t appreciate them more!
This is one of the best run and most user-friendly locations I have used over the years. Efficient, no surprises rental process; friendly, helpful staff. Can get very crowded at beginning of month and during move in and out periods at local colleges.
Caitlyn and Donnell are the best! Super clean and secure property
Great Service, check in was amazing and check out with Caitlyn and O'donnell was effortless. Great to experience old school above customer service.
Thank you, Caitlin! Your kindness and professionalism goes a long way when people are overwhelmed from moving 😂 100% recommended
Been using this place for a couple years now and love them!
Amazingly secure facility and the staff is incredibly helpful. Donell stayed late and helped me move my last load in! So grateful!!
Caitlyn, donnell, and Amelia are a lifesaver! Really helped me get a great deal on my unit. I love this place and the employees, they do a wonderful job making sure it is always clean and welcoming.
This is such a great facility! Megan, Caitlin, Donnell (hope I spelled everyone’s name right) were super accommodating throughout my move and worked with us during all the ups and down. Highly recommend!
I rented here for years and they run a great business. Donnell and Caitlyn have always been super friendly and helpful with any questions or needs I had- move in, pop in, move out. When I’m back on Nashville I’ll certainly be back here. Highly recommend!
Donnell and kayla have gone amazing job for me on my public Storage
Caitlyn was super helpful!!
My mother and I have used this storage since January of 2022. I must say We have not had any problems or concerns since we have been here. Bathrooms are clean, and the storage unit is perfect for my mom’s items. Temperature controlled is perfect. The staff has been stellar. Thank you Donnell and Kaitlyn for providing excellent service.
Be blessed
Alicia and Larnice.
It was the perfect storage place when I moved out of my apartment. The front desk staff (Kayla, Emilia, and Darnell) made check in a breeze. I liked how clean and easy access it is.
Had such a great moving experience, especially since I was moving out of my apartment alone. Donnell was super helpful and accommodating. Caitlin was able to assist with getting my unit changed to one that better suited my needs. It was a 10/10 experience!!!
Public Storage is the best in Nash! Donnell has always been super easy to work with and very helpful. Would recommend them over anyone else!
Donnell was a great help!
Caitlyn is awesome! Helped me a lot with my unit rate
She was very helpful
Has a great moving experience with Darnell and Caitlyn. They were both very helpful and accommodating!
Such a smooth moving process!! Darnell and Caitlyn were great help!!
Donnell And Jacob was very helpful, got my unit taken care of fast and sufficiently . I thank them both. !
Donnell & Jacob did a amazing job helped me wave my fee for my storage
I had a great experience at Public Storage. I came here to look for boxes for moving, and was helped by Donnell and Caitlyn who were respectful and helpful. Definitely recommend to anyone looking for moving supplies!
Amazing storage unit!!! This astounding establishment slightly outside the heart of Nashville had the perfect amount of space and security for a college girl like me to feel safe leaving my stuff here! If you have the pleasure to speak to Donnell or Caitlyn, it will make your experience ten times better. If I ever need a storage unit in the Nashville area, you BET i’m coming back here!
Daniel and Caitlin
Great experience, Donnell was always super helpful the last few times I came. Even helped me lift my dresser into my car.
Very pleasant experience with moving into the storage. The young lady was very nice and even when I asked her questions on the elevator she was very nice and helped me alot. I wish that when calling I would have gotten a better idea of what a 5x5 and 5x10 was because, I didn't realize that one was deeper than the other and two students items would be able to fit, not knowing what the other student was storing. This location was perfect and distance 5 min from campus which is perfect.
Absolutely FANTASTIC EXPERIENCE!!
Besides being incredibly conveniently located, the representatives at the main desk are incomparable! I just renewed my space for a second year and they could not have made it any easier. I so appreciate their patience and willingness to help. Thanks for all you do!
Loved it here, super friendly staff !!
Shout out to caitlyn for helping me get the best unit for the best price around!
Top storage unit in nashville. Wonderful people and incredibly helpful and prices you can’t beat.
Ask for Donnell, Caitlin and Emilia they’ll take care of you.
Donell, Caitlyn & Amelia are an amazing crew! Friendly and helpful. Thanks so much for everything
Easily accessible location for a great price. The front desk folks, especially Donnell, Caitlyn, and Amelia, are always friendly and helpful. There are always plenty of carts to use and it’s never too busy to slow down the elevators. I wish it were 24/7, but I understand with it’s prime downtown location, that safety could be an issue. I finally got a house and said goodbye to my unit, but would 10/10 would rent again.
This place is so clean and convenient! Great storage center I would recommend friends to it! Donnell provided great help and customer service!
DONNELL WAS SO HELPFUL! This space is so clean & efficient. So easy to check in & load in our things! It was so nice to be able to feel safe with our stuff! Highly recommend!
perfect
Great Staff
Amelia & Kathleen were accommodating.
They have been wonderful! Especially Darnell and Caitlyne, we misplaced our key they helped us with a locksmith and problem solved for us! Appreciate you! Highly recommend for college students!
Caitlyn was so friendly and helped me get set up on the app. Very professional staff and very secure facility.
Caitlyn, Amelia and Donnell were positively WONDERFUL! They made sure we got to our floor okay when we had trouble with the elevators and gave an extra minute when we ran over our time. We could not be more grateful!
Great location and friendly staff.
Great help!
Great convenient temperature controlled space!
Wonderful and smooth!
Donnell, Caitlynn, and Amelia were very patient, thorough, and helpful!
kaitlyn amalia donelle were great workers
Friendly and helpful staff!
Awesome service !!
Great storage facility. Very safe with codes to get in the parking lot and to your unit
The best storage unit in Nashville! Super clean and the staff is excellent.
Donnell help me and was very accommodating
It is a Safe and Awesome place.
Very good customer service nice place
Great experience!
This was a fantastic experience. The Public Storage was extremely safe, clean and efficient in getting my daughter in and out of her Vanderbilt dorm. We will definitely rent another unit again
I came super early to move my things out of storage for college and it was super easy and the storage unit was neat and it felt secure to keep my things in there over the summer, no problem. Darnell was super helpful and was able to get me a cart to move things easier despite the office being closed originally. Staff were super friendly but Darnell especially helped make me feel welcomed with great customer service. I always recommend this storage place on Rep John Lewis to friends and new family! Super close to Vanderbilt as well!
Great experience
Excellent facility. Clean, staff is great.
Caitlin is the best! I came back to rent again this year because it is very convenient and secure
There were three wonderful people who helped me: Caitlyn, Amelia, and Donnell.
The storage unit was incredibly accessible and affordable. I was able to fit all my items into one unit, and the staff was super helpful. Highly recommend for all your storage needs.
Easy to rent a unit and fast and very helpful service.
Caitlyn and Amelia are so friendly and helpful everyone I come here
Caitlyn and Amelia are the best!
Caitlyn and Amelia were helpful!
Amelia and Caitlin were amazing! Been coming here for the past 3 years. Supper nice and helpful staff
Katelyn and Amelia are very professional and caring. They listened to my plight and I was able to keep my inspite of everything! Thank You Lord 🙌
And I will recommend Public Storage to any and All. It's a safe and very well organized facility.
Everything was wonderful
Nice people! Helped us move our stuff from when they didn’t have to.
Caitlyn helped me get a unit on the $1 special! Awesome climate controlled propert.
Amelia is the best!! Was so helpful today! Definitely recommend getting a unit here
Prety good service ...awesome !! 100% recomended.
Caitlyn and Donnell are so friendly and professional. Definitely come here if you need storage
Awesome service from caitlyn!
Very clean and well run. Amelia is very polite and helpful. Highly recommended.
Amelia was extremely helpful moving me in
Very nice facility with very helpful people.
Absolutely amazing experience with moving in and out for college! Amelia was super helpful. 10/10 reccomend
I have had the best experience with this unit! So clean and the BEST customer service - they even let me come in after hours on a sunday when we forgot they closed at 5:)
Caitlyn and donnell are the best at their craft. Come here and ask for them, they will help you get the unit you need for the price.
Donnell was very helpful on my move out process.
Donell was so helpful!
Was a great experience storing with this Public Storage! Climate control was so important and honestly made the whole process much easier! Would absolutely recommend them for anyone looking for storage unit!
I lost my husband’s spare car key at the facility and THEY FOUND IT!!! So grateful :) awesome customer service!
Always impressed with the professionality of Caitlyn and Donnell, very happy I chose to rent here.
Caitlyn is always so helpful and polite, ask for her to help you out if you need a unit!
Shout out to Caitlyn for all of her help!! Keep being awesome employees y'all!
Ive rented here for a couple of years and only have great things to say, especially about the property Manager, Caitlin, who goes above beyond to keep the property clean and secure. Thus property is know for its extensive security... including the hours.
Caitlin helped me get a great deal on a unit!
Good customer service
Caitlin was great ! She made a miracle happen .
Amazing customer service by Caitlyn and Donnell!! They make renting my space here feel like a breeze.
Super helpful! Great experience!
great storage! very friendly employees!
Caitlin helped me get the app so I can open the gates from my phone, thanks again!
After several months, I no longer need storage but the whole experience was 5 stars. Excellent customer service and always clean and secure. I would recommend it to other people.
Caitlyn is the best!!! I had such a wonderful easy experience moving into my storage unit because of her. She is so helpful, kind, and we are so appreciative of her!!
This facility was super helpful in my friend’s move-in process. They assisted us and were extremely helpful in every aspect! They were amazing!
Caitlyn was awesome and had great customer service. She was very helpful. This was my first time using storage for anything and she made it smooth and easy.
Caitlyn was wonderful helping us move by providing moving carts when I didn’t know they were available for us to use. She also saw us moving large items a helped us with holding doors when we didn’t ask. We were very grateful to have her.
This is the absolute cleanest and friendly location in the entire city
Always clean and very secure,thanks again guys
I had to close my account jostin did a great job with helping me close the account I will be back if I ever need another storage unit
Catilyn & Donnell are theee best at this location. They took care of my family needs over and above. So if you're looking for "THE BEST STORAGE FACILITY IN TN" this is the location. They are very Professional, Knowledgeable, and Courteous. They will meet all of your storage needs. 🌟🌟🌟🌟🌟
Great customer service best I’ve ever had with a storage company
Caitlyn goes above and beyond in answering questions and providing assistance! Very attentive and professional!!!
Caitlyn, donnell and Casey are amazing!! I rented here for a long time and will definitely be a returning customer if I need storage again
Amelia in the front office was so helpful when I was looking to downsize! Offered great info and spent time looking into different options for me. I so appreciated her effort!
Donell Kateland and Andrew are the best!
They know they’re stuff. And keep you laughing!
Andrew and the crew are amazing! Super helpful with everything each time I come in.
Always make my visit an easy one
Caitlyn and other stuff are super cool. The property is very secure with alarms and everything, makes me feel very safe about storing my things here.
Andrew was very quick at helping me with my storage needs. Even held the door open when I came in. I'm glad it easy process.
I Arrived @This Storage "Mr Donnell met me Helped me,Heaven This man Angel sent from God,Helped to our Storage, No one Like Him,Very Patient!!!Thank You Donell!!!!!!
Great property with a lot of security
A wonderful storage facility with a wonderful crew. They were always extremely helpful and very kind courteous and considerate. I would recommend to anybody. And the location is right off the highway.
Caitlyn made my experience great! Highly recommended
Rented here 2 years and would recommend this storage to anyone. Caitlyn and Joe are great managers
There are many options to store your goods. This is one of them
Kaitlyn helped me get some boxes. 5 stars for today's service.
Always convenient and climate controlled, shout out to Caitlyn for the service!
Great experience with Caitlyn, love how clean they always keep it here
If you are not trying to stay after hours, you won't have any issues here. I have rented here a long time and it's always been a good experience.
They are the best and they let is do everything and stayed overtime out of there own will just to help
Excellent service! Kaitlin, Amelia, mary and Joe were awesome! Thank you!
Kaitlan was fantastic!!!!! Her customer service has been top of the line. We came at the busiest week of the year with a huge truck and they have been awesome helping us get sorted while we were moving. Will definately rent from them next time!!!!
This place was just too damn nosy and not a very good experience. The hours were not good. Need to be open later and try to mind their business
emily katilyn and joe were amazing!!!
Great Communication from Emilia
Amazing job and fantastic customer service! So accommodating and helpful. Amelia and Caitlyn did such a superb job with helping us with everything!
My experience with moving things in were very quick and easy! The facility was nice and clean, I felt safe, and the staff was very patient and more than happy to help with questions. Thanks Amelia, Kaitlyn, & Joe! I've even recommended this Public Storage to some Vanderbilt students.
Kaitlyn Amelia and Joe were so helpful!! We were running a little late and they stayed past 5 to let us finish moving our stuff we are so grateful
Caitlyn was extremely helpful and made for smooth move in. Thanks!
Very glad I decided to rent here, Caitlyn makes sure everything is running smoothly and clean
Caitlyn , was such a great help today. They are always friendly and willing to help when you need something.
Caitlyn was amazing! So easy!
Amelia, Caitlyn, Joe were very helpful
Joe and Caitlyn and Amelia are excellent with their customer service. We had a great experience! We love public storage!
Caitlyn and Joe are awesome employees, always very willing to go the extra mile to help.
Moving in to this storage facility has been so easy. The staff members who helped me, Joe, Kaitlyn, and Amelia were incredibly kind and patient. I previously stored my stuff with a different company, and the process of getting a unit and moving in/out was a lot more disorganized and hectic (and more expensive) than this has been. I will definitely be returning to this public storage location in the future.
Super safe facility, thanks Caitlyn and Amelia!!
Amelia & Juston were very helpful!
Headed in and got out with a perfect unit👍 Thanks a lot to Juston and Joe for their help, made our entire process much easier. And Thanks to Juston for showing us around and finding the right unit!
Caitlyn was THE BEST customer service I’ve ever had. She was so helpful and made everything so easy!!! SHE ROCKS
Maybe You should unlock the gate that leads to the dumpster so I can put my garbage where it belongs. So what do I do? I Sat it next to the gate to be thrown away. I thought it was ok since I saw other people doing it. So what do they do for me putting it by the gate?? Charge me a 50.00 cleaning fee!! Which is ridiculous!!! You Will Not See One Dime Of That 50.00 I Guarantee You That!!!
I had reserved a new storage space with Justin and had a great experience!! Moving can be stressful, so I was rather delighted to have Justin’s positive energy and kindness help me make this transition as smooth as possible.
Fantastic service. Employees very professional and polite. Very effortless experience and so convenient. Will absolutely use Public Storage in the future.
Hi my name is Isaiah I just wanted to take time out of my day to let.
The public storage staff know tdad Caityn and joe What a very big help today in accomplishing. Help me getting my storage. Things fixed in the system and helping me upload my app.
Caitlyn and Joe were awesome!
Resha, Joe and Caitlyn showed amazing customer service. They were a pleasure to work with.
I'm stuck and trapped in the first floor of this public storage. The elevator stopped working after 5pm. You guys refuse to answer your phone, nobody is answering the intercom button in the first floor and my white honda accord is in the parking area in front of the doors!!!!!!! I've been stuck down here for 35 minutes. I'll be calling the police since public storage can't help me!!!!!
Joe and Caitlyn are so awesome!!! I’m running my third unit, and I am very happy with the space, the cleanliness, and the outstanding staff!!!
Joe Caitlyn and Resha helped me out very much today. Very happy!!
Just wanted to say thank you to Caitlyn for the help with getting a new unit that is perfect for us. Very professional with an upbeat attitude. We are impressed with how clean and safe the property is as well.
The best customer service ever and just an awesome staff. They make my life so much easier easier.
This team has been incredibly helpful. We quickly outgrew our unit and the transfer process was seemless. They were patient and kind. The facility is secure and clean. Thank you to the team at this complex!
Joe is so nice always willing to help made my process so much easier
Excelente service! Thanks Caitlyn
Serviced by Joe and everything was great! Highly recommend using this location for your storage needs
Joe and Caitlyn are awesome with helping and great storage space
Caitlyn T, was incredibly helpful and professional.
She helped me with all my questions and ensured I got the best deal possible
Very impressed
Caitlyn and Joe made my experience so seamless. Very professional people that go above and beyond. I like all the layers of security that this property has.
The team helped me tremendously in a last minute unit transfer, helping me even after they had closed! Joe was amazing and provided great customer care and made the whole process so full of ease and I’m very grateful!
Resha was so friendly and knowledgeable thanks
Awesome place, thanks Caitlyn!
Resha was awesome
I was lied to by the staff at the back counter. I emptied my storage and went to the back counter. I asked if I would be charged anything or prorated since it was only the 2nd day of the month and my unit was now clear. They assured me that I was all set and that I would not be charged again. I even got a receipt that day saying zero balance and that I was all set.
A few days later I was charged full amount. I called and they gave me the run around. Long story short, they took my money and didn't care to help or even give me a good reason as to why. I was in the unit for one day and a half and they charged me a full month’s rent after they told me there would be no charge. There was no apologize or good explanation. Not good customer service.
I would not recommend using this location.
Great place to store. The access hours are from 6-6 and 5 on weekends so remember that if you store here. They made sure the building is very secure, so that's a big plus for me.
The Wednesday before Thanksgiving I had to go into my unit to swap out a few items , my cell phonr haf gone dead so i eas unaware of the time well withoit any notice whatsoever, or the employees even checking the storage area , i come down only to find myself locked in and most of the lights were already cut off I wss terrified trued to get out using my code to ooen thr gatr with no luck I was stuck inthere for 30 min yelling for help whst if someone was living there and sonething treadful coukd have happened i left a message concerning this matter and to this day no one has apologized for this awful experince and lack of responsibility in doing their job properly
Joe and Kaitlin were very helpful
Don’t be fooled by the good reviews. They treat this place like Fort Knox to the point of you get locked in the elevator because people don’t remember their 9 digit code and it “shuts down” the system for everyone for 60 seconds. Then it still smells like piss because people sleep here all the time. Save your money (which they will double or triple your initial rent within a few months) and go somewhere else.
Caitlyn and joe were hugely helpful and very professional. I like that this property is clean and well protected.
Perfect customer service.
Thanks Emilia and Caitlyn for your assistance.
I high reccomend this storage.
Awesome service.
Best rates in town.
Very awesome Place really nice employees 10 out of 10 would recommend
Love the place. Carrie is super helpful.
TERRIBLE!!!! Not only do they have incredibly inconvenient hours but there are homeless people living in the storage units. I went to unload my stuff and immediately was uncomfortable leaving my belongings in this storage unit along with pretty confusing measures that they take to keep it “safe”. Completely close the gate at 6pm sharp and won’t let you out if you are in past that time. I had to pay for a complete other storage unit on top of paying for this one and they would not refund because I hadn’t called within 24 hours of the reserved time??
Caitlyn and Amelia are the best employees you could ask for. They go out of their way to make sure you have a good experience while renting, and keep the property safe and clean. Just keep in mind this property closes at 6 and 5 on weekends
Amelia is very helpful and affordable
Today I moved in ps. I had a bad day then I moved to storage by myself. Kaitlyn the Mgr helped me out tremendously.i can't say I remember anytime lately where someone has helped me because they were just a great kind hearted person.
I will agree with alot of others yes not the best location .but security is on top of it all.again Kaitlyn protected her store and made quick fast decisions. I don't have to worry about being safe at that location i know PS protects there stores customers .again I'm grateful for the help Kaitlyn. U're attitude is what I wish at least 10% humans had.keep up ur positivity and strive for your future u will succeed on life .thankyou kindly ---
Resha was amazing with move in process
Caitlyn was so kind and helped me get set up!
July/2023- moving out. I never did get a response from the manager about the squatters. Please be careful when/where you rent.
1/8/23: I hate writing an unfavorable review but I cannot get a response from the onsite manager. I have been to my unit 3 times in the last 2 weeks and each time have noted that someone is living (YES LIVING) in the unit across the hall from me. I know this is happening because of the trash that I can see under the door. I hear the person in there but am to scared to look or knock on the door. When I open my storage door, that unit door goes open part way and I feel like I am being watched. Obviously this person is there for a long time because the lights on the floor are dark when I arrive. These empty units are "locked" with a zip strip so it is not hard for an unwelcome visitor to sneak in the building and clip one of those zip strips for access. Since this building is downtown and near many homeless persons and transients, this is not a safe situation for me or anyone who goes to their unit alone. I did go to the onsite manager to discuss it but was told she wouldn't do anything about it and wouldn't even look. I welcome a call from the management company to discuss.
Katelyn was amazing!! She went the extra mile! I’ll definitely refer.
Good customer service resha keep up good work
Catelyn was very helpful she made my day easy. That made me feel better about storage today. Thanks Catlyn your awesome!
Resha is the best!!
She helped me with everything I needed😘
Caitlyn and resha and Karen were so sweet! Helped me get a unit right off the elevator. I love how clean and safe this property is.
Resha was awesome!!!
She had excellent customer service skills and was very pleasant to deal with!! Please hold on to her 🫶🏾
Resha and Caitlyn was so helpful thank you for helping my move go smooth
Amelia Laresha catlyn , amazing girls
Caitlyn provided us with excellent customer service!
Caitlyn was a huge help and did great!!
Great service!
Caitlin was very helpful and kind. This is a great place to store!!
There was a very random glitch in the system that somehow did not confirm my unit and moving a ton of parts, my entire insides began to pinch. Aaah! Their beyond kind and helpful staff immediately assisted the issue. There were no alternate units on the floor I had originally requested, and rather than give dead end answers, Katie, Amelia and.. Shia? (I didn’t catch her name but I think that was near right!) were immediately on the case! We were able to find a resolution and get me movin.
It’s difficult to find actual help, and although the glitch was not ideal, they calmly and very very helpfully assisted in a resolve.
These ladies deserve a ton of applause!
Resha & Amelia were very sweet and helpful! They made my moving experience 10 times smoother! Best storage Nashville
Caitlyn and resha has been so helpful with helping us with billing issues I came in worried and left relieved thank you girls
Caitlin, Ashland and resha were so kind and helpful during the process. Clean facility too
Amelia, Mark & Kate were great!!!!
Outstanding service from Sheraka and Jacob! I couldn’t find my keys and both helped us get access quickly.
Tree did amazing very nice she was the best.
Clean, friendly staff, nice storage space
Caitlyn was a huge help, thanks!
Ashely was great! She explained everything perfectly and helped me set up the app to get access to my unit. I was very easy and fast.
Caitlin deserves even more than 5 stare, best customer service in the world! They made my day and made renting a unit so easy
Works was amazing tamyah and Caitlin was very help and patience with me.
Resha was great! Very helpful and even took me down to the lockers so I could see how big it was.
I have a unit here. After the horrific machete attack by a homeless man on an man and woman couple there, they locked the place down and do not leave it self-serve. That is good. However, they are now only open until 6:00 weekdays and 5:00 weekend. Impossible to get there and use your storage room because they close too early. AND, I stayed too late one night and got locked in!! The attendants knew we were there and just left! 5 min after 6 we try to leave, no go. Unbelievable they didn’t come get us or wait 5 min. There were a total of 3 groups with 6 cars all in the lot ready to leave at 5 after. I was so disappointed.
Horrible customer service.
Significant rate increases in the last two years.
Still homeless smelly people inside during the day.
Do not rent here.
RESHA was a doll, she assisted me with signing up without an hassle!! Thanks Resha <3
Caitlyn was Awsome!!! Best storage place I’ve dealt with
Caitlyn was phenomenal! Give her a raise. Great location, great service.
Great facilities and service!
Would like to give a shout out to Caitlyn, Amelia, and Karen for going above and beyond to get me the space I was looking for. They were committed to making sure I had the best possible experience and got me set up on the app so I can open the gates from my phone, which saves me from having to get out of the car everytime to type in my code. Push carts are kept in the office to make sure one is always available for customers. Keep in mind the property closes at 6, and 5 on the weekends. That may not work for everyone, but it makes me feel more secure that someone is always working when the property is open. Property is very secure with lots of cameras and you have to type in your code to get to your floor. Definitely would recommend this to anyone looking for a good storage place.
People nice at the office. No issues moving in and out, or checking on my unit. Has a secured, covered parking lot which is really nice.
Catlin is so nice the place is great I feel secure there
Catlyn was awesome. She was friendly and has outstanding customer service skills.
Caitlyn was so helpful!!!She assisted me in every aspect. Most definitely a high quality experience for sure!!!!
Caitlin rocks!!
Katelyn n Amelia best workers there is
Would like to applause Caitlyn and Amelia for their professionalism. Everytime I come here, I feel like I am family.
Catlin was very helpful and aware of how to handle all the questions and concerns I had. 6 stars
Laresah was awesome. Great helpful and friendly.
Caitlyn was so helpful!!!! We love her!!!!
Ms Caitlyn is very helpful and blessed to help with anything
Caitlyn was so kind and professional during the whole lease, very impressed with how she can handle multiple customers at once with a great attitude, you rock Caitlyn!
Brandie was awesome! She made my life so easy through this process. 10/10 recommended!
Caitlin provided excellent customer service
just want to give a shout out to Caitlyn for always being so kind and respectful. She goes above and beyond for her customers and makes us feel like family.
Wonderful service, thanks caitlyn!
Move in was chaotic but the office staff was very helpful. Tamyah was also super helpful on move out. I just wish carts were accessible all the time - or at least a couple for use before the office opens.
Contrary to the reviews about good customer service, I have had an awful experience with customer service.
I arrived in Nashville from another state late afternoon last week and immediately went to storage. Even though it was still half an hour before closing, they had already locked up all the carts and were completely apathetic to the fact that I needed my stored items for the night (like my bedding) and that I could move everything before closing. As I was leaving, I clearly mentioned that I'd have to take my time moving since I'd have to move everything by hand, but no one told me that I wouldn't be able to exit the parking lot gate after closing time. I finished loading my car just a few minutes after closing time and was locked in. The people in the office left exactly at 6, so there was no one there to help me get out. The gate gave me a special customer service number to call, but it took more than half an hour for my call to be picked up. Someone leaving the lot through a door for people (which remains unlocked) told me that it always takes that long for them to pick up. It was a horrible experience.
I chose Public Storage without researching other storage options because someone recommended it to me, but I now regret it. The 6pm (5pm on the weekends) closing time is incredibly inconvenient and impractical for college students packing on a tight schedule. Other storage units close much later in the evening. It's also crazy to me that they don't allow people to leave after the office closes. For ease of mind and less stress when moving, I recommend other storage units that close later, even if they happen to cost more.
Caitlyn is awesome! Really appreciate all her help
Caitlyn was super nice and helpful, very clean property and good prices
Caitlin was very professional today and helpful with us, great customer service 👍
Caitlyn is a great help and very respectful today
Laresha helped us rent the unit, get autopay set up and explained how to access the building and our unit. She is great and everyone in the office is very friendly.
Shereka was an amazing help, she definitely made my moving process a lot easier with her kindness and support! She makes sure everyone in accommodated and in a fair manner. Thank you Shereka!
Karen, Amelia, and John was extraordinary and honest in their customer service. Incredibly nice and professional. Helped as much as they could with what they could. Straightforward, compassionate and patient. I will definitely be using them forward and advise anyone else to do so as well!
Tree is amazing and very professional thanks tree
Tree helped us get everything set up she was friendly very helpful and quick as well!!!
Amelia
John
Shereka these king and QUEEN’S
Are Beautiful and kind
I went to this location today to get a storage unit for the summer. I am a current college freshman and needed somewhere to store my clothes, shoes, etc. over the summer so that I would not have to take all of my items back home as I stay out of state. Now about a week ago, I received a phone call from this location advising me to make an electronic payment in advance for the space however with my hectic college schedule I was unable to do so. When I arrived today I met with Ms. Amelia and she informed me that they no longer had the storage space I requested, but I was not even upset as I realized it was her who took the time to call me a week ago to advise me to go ahead a pay. After informing me of this, I honestly was unsure of my next steps as I planned on leaving in a few short days. I was on the verge of giving up however Ms. Amelia was so kind and caring. She called around to other locations to see if they had any available spaces and once they said they didn’t she still continued to be of great service. She informed me that they had additional spaces of other sizes and she even took the time to walk me to those locations to show me how large the space was. I eventually decided to go with another space and she was so helpful throughout the process. She made sure that I knew everything I needed to and was comfortable with my unit. Ms. Amelia really made a huge difference in my experience today and made my first time storage renting experience smooth and effortless. I would definitely recommend this location and Ms. Amelia to anyone looking for a storage space here in the Nashville area. Now I am able to go home with the confidence that my items are safe and secure, I definitely will continue to patronize with Public Storage!
I come by this morning to rent a unit. As I pulled up . I see the metro police there. And couple college students and they were afraid for their safety. Then I seen the police escorting someone to their car. And I overheard 2 homeless guys saying they lived there. Public storage do a better job on safety.
Helpful staff! friendly and held good conversation. put a smile on my face!
Amelia was great!
Amanda was great! I had the wrong entrance, didn't download the app, she walked out to find me. Helped with my luggage and walked and instructed me to my locker. She gave heads up if you have your own lock (I did) I'll get $25 back.
They give good advice and customer service
Terrible Hours & Needs A Good Cleaning.
Shereka was perfect!! Ok an great 😊
Amazing time with my experience here. Great location and safe place to store.
Amelia was amazing and answered all of my questions thoroughly! Setting up storage spaces can be stressful and she made this process so smooth! I highly recommend this location for storage!
This location is very convenient to Downtown. The Staff here, Amelia and John are very friendly and helpful with finding a storage unit. They work with you on Making Payments, and Answer any Questions you may have. I Recommend this Location to anyone that is looking for a Storage Property in Nashville.
Called many times and the office manager simply just wasn’t there on my move in date, I waited in the parking lot for 2 hours to be let in and no one ever came. Since my move in date I have come here multiple times to move large items in and no one is ever at the office to unlock the Dollie’s/carts for you to use. There were 2 full uhauls of families waiting for hours today to move in and no one was in the office to open their units for them…. If someone actually was in the office to help you this place would be great.
I just started using this facility and I must say that the customer service here is amazing. The property manager, John has been very helpful in terms of helping me locate my unit and showing me how to properly lock my unit. He even took his time to fully break down what the renter's insurance covers and how to turn on autopay in the public storage app. His patience and kindness is really appreciated. Thank you John!!
JOBN WAS VERY HELPFUL HE NEEDS A RAISE PLEASE
John was very helpful in finding me a storage space.
Great customer service, John was very help and patient with me to find the right unit.
Kinda sketch area but never felt unsafe
Quick, friendly, and efficient. If you run into any problems, the office is very quick to address issues.
John went above and beyond to provide world class service. We greatly appreciate the professionalism and dedication of the staff.
Amelia was amazing she was very kind and patient. I got my storage in no time.
They made a mistake. They are in the process of fixing it. I will add the final star if they follow up on their promises.
Caitlyn and Atory were awesome
Caitlyn helped me please a unit with a friendly attitude! Good place, good employees
Many, many homeless people use this facility to sleep in overnight. I’ve had to go multiple times around 6am and I see many of the homeless leaving and returning carts they used to sleep on as I’m carrying all my belongings wondering where the carts could be.
John was great help super helpful and patient thanks again!!
John was GREAT! I never write google reviews but he was really helpful even though it was close to closing time! Would recommend to anyone!
Amanda was great at explaining everything I needed to move in. She was so nice and helpful.
Great, great, great service from Tanisha Blair! It was my first time at this facility and I didn’t know my way around but she guided me through and was very helpful! She offered to allow me to use her personal cart when other carts were in use and was very kind and welcoming when I got there. Best customer service experience ever! Thank you!
Tanisha Blair and her associate were a HUGE help to me when the Public Storage around the corner didn't open its doors (management nowhere to be found). They even helped me move some of my things. Thanks again girls!
Caitlyn, satorya, and John were so nice and helpful to me today when I made my payment, thanks so much guys! Very nice people
Just rented a small storage unit. The process was quick easy and price reasonable. The manager John was a big help.
Caitlyn was very friendly in outgoing in helpful
I'm a returning customer and Caitlyn made sure I had a wonderful experience here, I will rent here again in the future
Caitlyn and Marvin were very helpful and kindly took care of all of my questions and needs
Caitlyn was very friendly and upbeat, love this location and the staff
Caitlyn and Marvin were fabulous!!! Love it here ❤️
Caitlyn was so helpful during my lease, totally recommend this location
Caitlyn was so sweet and friendly when I came in to make my payment, very good service here !!
I had an amazing experience at Public Storage!
Tree, was unbelievably kind and helpful. She saw I made a reservation and called to give me helpful instructions. Then, even though she was closing she tracked me down in the cold to help me out even more.
Can't thank her enough, and totally happy with the choice to go with Public Storage
Nice people work there. Very helpful. Good customer service.
Rita was so helpful and professional. Made us feel really good about storing our items in this facility. She had great customer service which is rare these days!
Very easy to deal with.
Came in last minute to get a storage unit for my business. John the property manager was amazing. He showed me things I didn’t even know to help my business and access to the storage unit. Personality was second to none, helpfulness was second to none
The manager, John, answered all of our questions and was very kind and helpful. I will definitely recommend this location to family and friends!
So very kind, courteous and very helpful. Answered all questions and couldn't ask more for satisfaction. LOVED IT!!!
I would like to Thank John for helping me and my family to get in a space that was a big help for us to move in and be happy with what was needed Thank You So Much John for helping us. Shannikia Carney
John was the best customer service rep ever
The Best Customer Service I’ve Ever Had John Was Very helpful!
This location is AMAZING!!!! Amelia and John are the greatest ever!!! The customer service absolutely impeccable here. More than five stars are deserved for this crew!!! Not only are they friendly, but they're funny!! This location has such great units at phenomenal prices here that I actually drive 20 minutes just to store my things here. You can't beat their rates or their effortless signup process!! They got me signed up for auto pay, my online account created, and my account set up and the only thing I had to do was hit a couple Accept buttons and sign once or twice on the iPad! It was 100% effortless!! Not to mention, it's locked down like Fort Knox in there, so you can rest assured that your things are SAFE. I highly recommend this location!!!
Amelia gave excellent customer service
This is an Very & Clean facility & the staff is so friendly & helpful.
John was very helpful. He went above and beyond to help us find the equipment that was needed. Thank you John
It’s a great space to rent. Been here over 7 months. Ask for John. He’s one of the best staff members & will make sure you good with anything you need!
John was very helpful.
The manager John was very helpful. The facility was nice and clean. I recommend this place to anyone.
I'm currently trying to find another storage unit. I've had storages since 2004 and when I left to go to Public Storage in 2021, I didn't realize that the price of your storage will goes up whenever they felt like it. I went from $74 to $190 a month. I went through several price changes and it's ridiculous! When I got a indoor storage I've always paid the same price no matter how long I was there, but this place will rob you! Stay away from this place if you plan on having a storage long term.
Hours are terribly marked. You cannot access your unit after 5:00 pm. I’m writing this review from inside the gated parking lot - I’m on hold with “customer service” waiting to be let out because I am locked in. This is not at all the service I thought I was paying for. The “month free” deal is also a joke - my ~$50/mo. unit has already cost me over $100 a few days in & none of the charges make sense. Highly recommend another option. I will not use Public Storage again after this disappointing experience.
I've used Public Storage 4 or 5 times now, and have ALWAYS had a great experience. So when I had issues trying to find a climate-controlled unit today, I just thought, "Public Storage is always convenient, concise, and takes care of me stress-free."
After a hiccup setting up E-Rental, I called, & Tanisha helped walk me through the process and confirm all the details, guiding me through which steps to take or avoid- including helping me find a unit that is much better-suited to my needs than the one I had initially chosen.
5 stars- if I could do 6, I would, no lie.
Public Storage always gets me what I need in a timely and convenient matter, is very forgiving if I forget to confirm move-out, and today, Tanisha at 800 Rep. John Lewis location took a good chunk of time to help make sure I made it all the way through setup over the phone- even though I could tell she was busy with other tasks.
Thank you!
Always hard working when coming in . i love when i visit cherita makes the visit fun & easygoing everytime thank you
This Public Storage facility is awesome. It is secure, temperature-controlled and so new that everything is still shiny clean. Best of all are John and Cherita...who make the experience of signing up delightful. Both of them go out of their way to be kind and empathetic, even after you're a customer. I love visiting my things...and them! The ONLY negative about Public Storage is the sizable increases in rate...once they get you in a unit. There's really no good explanation for 30% increases. John and Cherita can't control the prices...but they certainly help ease the pain.
Thank you so much John, I was having a horrible day wasn’t sure which way to turn or even start. Soon as I walked in John greeted me ask how could he assist me went over things to make sure the space was a perfect fit, he was very informative and straight to the point! By the time I got my storage I was satisfied my day was made and it was a breeze!! He didn’t just sale me anything he informed me on the decision to accommodate my needs which is very rare in customer service. Also with assisting me every person that walked in that door he greeted them and ask how could he help! KUDOS TO JOHN!! I wish you nothing best success and joy throughout your journey!
I had a great experience at my storage room today.
I especially want to thank John for his help and assistance.
Thank You
Peggy Cornell
I have been using this facility for two years and have had two units. I have been so happy with the customer service and attentiveness to my needs here. From the District Manager to local staff, everyone has been courteous and helpful. I want to give a special shout out to John - the property manager, In my last trip over (8/22) I had a fabulous experience with John. I have been trying to consolidate my two units, but being from out of town it has been a challenge. He went above and beyond to schedule - in advance - some tasks that needed to be completed prior to my next trip to Nashville in a few weeks. All with a smile on his face and my best interest in mind. If you need a place for storage, this is it... if you someone to make it happen, John is your guy! Highly recommend.
Shout out to the best worker there named John! Not only did he assist me and my friends when it came to getting us a storage unit during the busiest time of us moving out of college dorms after it was double booked, he also gave top notch customer service when it seemed like they were extremely busy themselves. Under that type of pressure anyone would be bound to have a slight attitude, but John didn’t instead he joked with us and reassured us with any concerns that we had about the storage facility. Now coming back to see all of belongings nice and intact just made us really grateful to have had John place our things in the best possible place! 10/10 highly recommend!
Everything was in order and the entire process was incredibly smooth. One of the employees, John, was incredibly nice to my friends and I, especially during our stressful time of moving out of our dorms.
Last weekend was move-in weekend for all of the Nashville-area colleges. It was insanely busy with tons of cars and trucks coming in and out.. more than would fit in the loading bay.
RITA did a great job of coordinating a crazy situation and helping get everyone in and out.
John helped me and friends out so much as we were moving out of college and needed somewhere quick for storage. All of the other storage businesses were getting slammed and he still found us a unit for the price that we were aiming for. Coming back for move-in for our last year in college and all of our belongings are still safe and sound.
That team did a great job today with it being so busy with all them people being in and out today . I have to give Rita a big thank you for going all the way above and beyond to help everyone get in and out with no wrecks or over crowded the lots you where the best …. Again you have a great team working at this location see y’all on break !!!!
This is my first time using storage at this location. John was a big help!!
I had an excellent experience with Public Storage in Nashville. John, an employee there, went above and beyond in his service and assistance. Not only was he extremely nice and helpful over the phone, but he made my unloading extremely easy and quick upon my arrival. John is the best employee ever! I will definitely be using Public Storage again.
This was my first time ever using a storage unit and I will go back every time. A gentleman by the name of John made my move in and out very easy ! I appreciate you and your customer service.
John and Amelia are amazing! I had rented a space at one of their other locations but no one was there. I was afraid that I wasn’t going to be able to secure my unit. John and Amelia got approval for Amelia to drive over to the other location to get me taken care of, they went above and beyond to make sure I was taken care of. I would have rented a space from them I but unfortunately they didn’t have the size I needed. I am so thankful for them! They saved my very stressful day! Thanks for caring!!
I HAD SUCH AN AMAZE'N EXPERIENCE WITH RITA AND JOHN @ THE THE DOWNTOWN LOCATION AND I WOULD RECOMMEND
Great service and team. Highly recommend!
RITA was amazing!!!!! The best supportive, informative, and great customer service. She went above and beyond helping me find a locksmith. Made my move, which is always stressful, better with kindness and just being helpful. So grateful she was there to help.
I found everything I needed at the storage I'm satisfied in the front desk was excellent and courtesy
Came in to get a storage unit today and Tanisha and Rita was a biggggg help. Clean store and great service thank you
John and his staff provided exceptional Customer Service in assisting with the closing out of our spare. I can't express my gratitude and satisfaction for the entire staff. The experience was Awesome!@!
The customer service here is amazing. John went above and beyond to transfer me to a bigger unit & made it all super easy. The storage unit is also very clean and nice! Def recommend 👏🏼
John did amazing helping my friend I find the best Space for the best price! 10/10 customer service
Usually when you move your stuff in and out of storage, it's very impersonal. Very cut and dry. Not only, is this location friendly(I mean everyone within the staff) they extremely helpful too. John gave me tips
on moving, packing in the unit, (surprisingly storage unit facilities don't do this very often), and I liked atmosphere there. All this these things seem simple, but no one in the world gets paid enough when dealing with customers in this economy. Only thing I would add is that they need a raise lol. Definitely, sticking with this facility in the future.
EDIT: as stated initially, my rent price was doubling with just under a month of notice. I called the facility and initially was told they couldn’t do anything with billing and to call the 1-800 line (which was just a waste of time). After leaving a review the manager reached out, looked into my account and saw the huge increase. Previously it had been a few dollars a year. He was respectful and said he spoke with both district and regional managers because this was unusually high. This resulted in a credit to make up for the increase for the next month and we have a plan to check in on availability for cheaper units next month. I appreciate the manager for wanting to make things right, for understanding this was not sustainable and doing what he and his manager could to rectify a ridiculous corporate tactic. Truly, it’s rare to see great customer service, but he nailed it.
ORIGINAL: Rent price was great 2 years ago, went up 8 dollars after a year. No big deal. But next month it’s doubling due to “it being a business”. Less than 30 days notice by the time the postcard arrived. If you can afford surprise doubling of prices, go for it. Otherwise, avoid.
Today, I had the best experience with a storage location ever! The staff was extremely friendly and the manager flew to our aid when we needed assistance to gain access to our unit. Because of these actions, we have decided to keep our current location instead of moving. Thanks!
Just moved to Nashville and needed to find storage ASAP! Called around everywhere no answers, or just lack of customer service. Decided to try this places as Ladd resort. Walked in and John the rep at the counter was a life saver! Made the process easy , concise, and just simple. I can’t enough good things about this man. His customer service IQ is through the roof. In this day and time that means something. I thing i notice is all his customers knew him by first name and he knew them by first name as well. I definitely recommend this place 5 stars across the board. Public Storage could really use him as an asset in their corporate facility.
I’d reserved a medium (10’ x 10’) unit through the Public Storage central reservation team in late June, with the intent of taking possession of the unit around July 1. When I got to this location, I was told by John N., the manager, that there weren’t any medium units available at that location. Rather than trying to send me to another location, or up-sell a large unit to me, he informed me that I’d be getting a large (10’ x 20’), inside unit at the same price I’d have gotten the medium unit. Major kudos on that. John processed my paperwork, got me all set up, explained the processes for elevator and gate access, and I was off to the races. The unit itself was clean and ready, and the hallways/elevator/parking/loading area were very well kept.
Through a rapid succession of events, my personal situation changed, and I no longer needed the unit. Despite the fact I’d never moved anything into the space, I was convinced that the month’s rent I’d paid on the first was going to be a sunk cost. Nevertheless, I called up on July 12th, talked to a Miss Rita, and explained my situation. She told me she’d process the move-out paperwork for the unit so I wouldn’t get charged in August, and that she’d check with her district manager regarding the refund policy (since I’d never moved anything in).
When I followed up 2 days later, John was the one who picked up the call. In less than 5 minutes, I found out I was being refunded the full amount, and that I just needed to swing by to give them the keys to the lock on the unit. I was fully expecting being told “sorry, no refunds” or “we’ll refund you the pro-rated amount for the remaining days left of the month,” so a full refund far exceeded my expectations.
I’ll definitely be returning to this site for any future storage needs I have—the way they prioritized me and my needs vastly outweighs the small downside of only being able to access units from 6 am to 6 pm. Five stars, overall, and ten stars for John.
John did asome job
I had to move my stuff in and realized that the storage unit I had originally reserved was to small. John was exceptional. He helped me get the right sized unit and transfer to the new one. I will always recommend this public storage facility!
I’ve used this storage for the business I work for. Tanisha was so helpful and answered all my questions. No issues at all at this location!
John & Tanisha we very helpful !!!
John and his team have consistently been helpful, friendly and professional. Even when I was frustrated and it was my error 😂
I stopped by this location to pick up an auction unit. I was blew away by the customer service I received from John. He was beyond helpful. The location is clean and climate controlled.
Good property; great customer service. Ms. Blair is especially wonderful!
I came in last week to look and ask about storage units and this lovely young lady Tanisha Blair assisted me. She took me to look at 2 units and answered all my questions and informed me of other things that I had no clue about. Just wanted to say thank you again for your help and time. Keep up the good work public storage
They are the best! I mean professional!!!! I came in 10 minutes before closing and treated me with such respect and care!!!! THE BEST!
Came in today to get a storage unit Tanisha Blair helped me every step of the way. She had an answer for all my questions. Thanks for the help Ms Blair. But all the employees are awesome
John was great and very knowledgeable about the space sizes and prices....thanks again !!!
John and Rita at this location has hands down the best customer service I have encountered. They always smile and chat when I see then this company is lucky to have two great associates like them!!
TANISHA BLAIR, she is the BOMB, I was, am so thankful that she is employed at the same time as I am am renting a unit!!! She is truly the customer service specialist, every inquiry I had she had a positive response. Every request a yes ma'am we will take care of that for you...
And that award winning smile.... Good job Public Storage in your hiring pick!!!
John what's good to us
Renting a storage unit was a painless experience. John at the front desk was super helpful and easy to work with. He helped me find a unit that worked best for my needs and budget. I’m very happy I chose public storage!
The staff is always available to help me, Tanisha is friendly, helpful and always have a smile.
They keep the areas always clean.
Big props to the manager john. You could tell this dude cares about his job. 10/10 👍🏾
Manager and Associates are professional, friendly and fast. They have treated us with respect and have been accommodating to our needs. I would highly recommend them!
Fun people, great smiles, prices a little high. Amelia and Monica very helpful...
John was very helpful assisting me when I lost my keys thx John
I came looking for a storage space minute and John was very helpful and professional the whole time.
Wow, thank you so much to Monica at Public Storage for how helpful, kind, and accommodating she was during my storage process. She ran up 6 flights of stairs just to help me and my friends use the elevator, as it was already past closing. Monica, thank you so much for all of your help. I am grateful beyond words! And Happy Birthday!!
Thank you John for your help!! I really appreciate it. It is my first time renting and storage and you made it really easy and understanding!
Amazing space! Secure super clean climate control. And the Customer Service is amazing ask for John he’ll take good care of your storage needs. Professional and knowledgeable. I highly recommend this location over others.
Great Customer Service and Very Understanding. Miss Monica has been helping me since 2020. I know i can ALWAYS count on her if my account is wrong, or I need to move units, even if I need to help moving in. If you are a college student I strongly advise you to store your dorm stuff here!! Again great service, great prices, and a very safe area
John was very helpful.
John and Monica did amazing job with helping me with getting my storage in order. Definitely would recommend coming here.
Lovely place with lots of storage options. Accidentally chose the wrong size space and John helped me get squared away. Love the people and the environment- good energy,!!!
Monica and Dede are my new friends! I love them they made me feel so comfortable and welcomed. BRING YOUR STORAGE HERE FOR GREAT CARE!!!!
I stopped by Public Storage to place item in storage unit. John was very informative and friendly. John showed me the locker I had reserved which was higher level. He was able to switch my locker to a unit and walked me to where my unit is located. John's customer service skills were awesome and he walked my through all I would need to access my unit.
Best service, I've had in a minute. Wouldn't go anywhere else!! When you go there ask for John!!
Office was very clean and John was very helpful with finding me an open space.
Monica has been extremely helpful beyond my expectations. I mistakenly booked a locker which was on top and but Monica went above and beyond to help me find a trolley, find the place, found a stair case and helped me lifting my heavy bags. She is amazing property manager who can attract many more customers for this company with her customer obsession to help. She turned my experience from nightmare to a 5 star experience. I will use this public storage again for very supportive people like Monica. Thank you.
I came into public storage and found that my locker space was too high up for me to transport my items and I went in to ask questions and Ms.Monica greeted me with a friendly face she was very friendly and helpful with getting my storage space switched, she talked me though all the changes and didn’t have an attitude with me, she even walked me to my storage space! Her energy was very refreshing, her customer service was over the top and I appreciate her patience with me! If I could I would give a 10/5!
I was very please with the staff that accommodated me. First, I received a courtesy reminder of my upcoming storage. Traveling from Illinois really helped me have a smooth transition once I arrived. They were very kind and patience due to fact of having problems trying to create an new account from an old one. With hard work and dedication the staff made sure I did not leave the facility with creating my new account access on the app. We tried one last time that could possibly work for me. Sure enough that was solution!! I could not leave without showing my appreciation by buying lunch!! I will definitely use Public Storage, Nashville on John Lewis South until my son graduates in three years!!
The cleanest storage facility I've ever seen. Monica was so pleasant, professional, knowledgeable & helpful. Facility was busy at the time & I was impressed how Monica & John handled it all.
John had great customer service
Went here today to get a unit, the staff was amazing and friendly. Especially John! made my process easy & simple! 10/10.
John is awesome rep. He was very helpful.
Since I started using this facility a year ago I have had nothing but a first class experience. I would refer them to anyone in the Nashville area at the drop of a hat. 100% satisfied
Service was great! Straight and to the point.
This was a great experience, the gentleman by the name of John who took care of me was very professional and knowledgeable. I know I was being very undecided and difficult by asking alot of questions about the size versus the price but John had an answer for me each time. He helped me find a bigger space that was cheaper then the space I reserved which I thought was very cool. The building was big yet amazingly clean (the men's bathroom had an unpleasant scent but still was clean). I had a great overall experience I would totally recommend this property to my peers if they're in the need of a storage unit.
P.S. To whom this may concern I petition to get my man John a raise and/or a bonus, he totally rocks. Thanks again for the great service. May God Bless.
Staff was amazing! I booked the wrong unit type and John helped me get the correct unit type. I think the girls name was Shericka and she also showed me the locker that I reserved…. The process was quick and easy. I highly recommend this public storage.
Thank you John and the supervisor for helping me. Very attentive and professional going out of the way to help in getting me and my sister a better locker there was a mix up in the oder but John was very accommodating and and patient with me he took his time to show me better locker and help me pick one that was right for us thanks keep up the good work from Jesse Be Blessed
John was extremely kind and helpful with getting us situated in a storage room. John gave my family I such wonderful customer service and made our expierence very smooth. Thank you John for all of your help.
Easy to deal with, great prices and location. Friendly staff.
John was really helpful in helping me get my storage unit set up quickly and efficiently!
This place is fantastic. Clean, well maintained, and the staff is excellent.
I booked my reservation online which was super easy. Then when I got to Public Storage. John greeted me with a smile and was super helpful. This place is extremely clean and very secure. I highly recommend Public Storage! Thank you John for being so helpful and understanding.
Using this storage facility for the third time now, and I refuse to go elsewhere! I get the best deals and service here. Elizabeth and Donna are the absolute best! Will definitely be coming back. If you’re thinking about getting a storage unit, don’t go anywhere else.
John provided great customer service! Patiently walked me through the different units to ensure that I picked the right size. Also, worked very quickly so that I wasn't there all day! Very pleased!
Good service (John )
John was great! I booked my reservation online, had questions while booking & John answered all my questions. When I arrived at the location he was very accommodating. The space is very clean also.
Nice place