Public Storage Self-Storage Units at 10471 Highway 78 E, Summerville, SC

I originally moved from Maryland to South Carolina and decided to get a storage unit this past week. I intended to move my belongings immediately on Friday(Oct 25 2024) and take advantage of the promotion for the 5x5 and 5x10 and 10×5 units. I made my reservation but was unable to complete the move that Friday. However, all was not lost. Although, I could not make it on Friday, one of the property managers assured me that someone would be able to help me with the reservation the following day(Saturday, October 26 2024). So on Saturday, I went to the location and offered my concerns and questions to the front desk manager. Brandi, the front desk manager was extremely knowledgeable, patient, direct, and sincere. She answered all of my questions without fail and offered really useful suggestions. She cares for the customer and made great use of her experience to help save customers from falling into pitfalls. I am extremely grateful and plan to use this Public Storage location in the future!

Excellent! Easy to use, clean and lock included. We were displaced from Helene and moved closer to family. Unfortunately, it fell on a holiday and nothing was open. We were so pleased to find a top quality facility that was reasonably priced. Keep up the good work!

Brandi was so kind and helpful.

Came here to get a unit and Michele was absolutely the best you couldn’t ask for better customer service! She loves diet ginger ale if you bring her one she will give you the biggest smile!

Michelle is great and helped me with all my questions I had!

Note: public storage bought Platinum Storage in July. Platinum Storage was amazing. Public storage is not and took over the great reviews that platinum had. So far have not had a great experience with this facility. The customer service is nonexistent. What they call and charge as climate controlled is not it is set higher then 80 which is the highest for climate control. When you ask about it they say it’s corporate then corporate says it’s the facility. They claim it’s secure between 9pm and 6am but it is not. Actually saw people in the building around 1030pm no alarms or anything and the gate opened when they left. When I asked about it I was told that it is my responsibility to call the police if I see this. Also told that they have cameras…. Well if someone has all night to be in there what’s a camera gonna do to get my stuff back if it’s stolen. Nothing. And when you call either the location or corporate they give you the run around and tell you that a manager will call but they never do. Definitely regret moving to public storage.

Staff was very helpful and were so accommodating to our needs. We felt very safe and relieved that the transition was very successful.

Looking for additional storage for our company and stopped by to get some information. Spoke with a Brandi and was very pleasantly surprised at the over the top customer service I received. If you need to rent, make sure you stop by and ask for her.

Michelle was very wonderful

Michelle was awesome helping me get set up on autopay!

After having a problem we received a call from the district manager, Stephanie! She was awesome! She listened and went above and beyond to make things right. We will now continue to do business here as we have for years because of her. Things will happen we are all human, but when they do, just do what you can to make up for it. Thats what you do when you care. So we appreciate her and everything she is doing to get us our bed today so that we can actually rest. Looking forward to continuing business here and would now highly recommend them! Thanks so much, Stephanie for actually caring about your customers.

Janine Brandi and Michelle wonderful wonderful employees. If I had a business I would steal them away

Nice experience

Helping and friendly professional services by Michelle

Michelle provided excellent customer service, and made the experience very enjoyable. She deserves a raise.

Michelle did a fine job. I would recommend her highly.

While no place is perfect, I am truly grateful for the help that I received from the ladies at this particular Public Storage. I can say that this is the best Public Storage that I have used thus far and have use many over the course of my business career. I was trying reserve a unit online and was having a very difficult time so decided to go in person. Not only did these ladies experience the same difficulty I was having, they stuck it out even though they are in the middle a complete transition for help me. Although the unit I received on Main St was not big enough, I went back to this PS (Hwy 78) to rent another one

Just met the new management for this location. Both Brandi and Michelle were very knowledgeable and took the time to explain the new process. I am so glad I took the time to stop by. Have been a customer for over a year and am very pleased.

Christina was amazing and very helpful!!

Very good service

Kim was great

Safe place and the guys working here are the absolute best . Finally a place who's ppl running stuff are actually real ppl I live 2 hours away from here but still come on the weekends mark and Ryan make this place what it is. Platinum storage would be just another storage place if they didn't have yall yall rock!!!

Went to a sale held there only. Appeared clean and well taken care of.