Public Storage Self-Storage Units at 101 Prescott Way, Goose Creek, SC

The property manager kim never returns phone calls.I called about ten times over the course of three weeks to cancel a unit and could not get anybody on the phone. Once I did finally get her on the phone I got a huge attitude. Horrible horrible experience

For the second time in less than 2 years, public storage is raising my monthly rent with a generic letter in the mail. When I originally moved my stuff in, the rent was $92 per month. The next year, I did not receive a letter, just an increase in monthly rent to $120 per month. Today I just received a notice that my rent will be raised to $152 without any prior warning. I am living outside the country but will be attempting to find a way to empty my storage. That is a $60 per month or $720 per year increase over the original price. I would not rent a space from here for over a year if I was a new customer. It is a scam.

Kim at the Goose Creek location was fantastic.

Very nice storage facility. Kim was very friendly and informative.

Kim is awesome she is so helpful and kind. I love her customer service! She is the best!

Always clean, easily accessible units, friendly supportive staff. I highly recommend this location, I do wish y'all were open past 9pm.

Kim is amazing!! She answered all my questions and was very friendly thank you

Kim was amazing

Kim was super helpful and friendly. Really the made the whole process a breeze. Facility is super clean as well! Highly recommend.

Ms Kim the manager at this sit is very welcoming and always had answers and suggestions to my needs! The facility is very clean I love that my personal things are in a safe and clean environment.

Kim is so great. She's always so friendly and helpful. Thank you

They are very rude and nasty came to get things out my unit and things were stolen from me and they act like they don’t know what’s going on . It was their lock on my unit and they had the code so it had to be one of their workers that stole my things. Very unprofessional

MRS.KIM WAS VERY NICE AND SO HELPFUL THAT I WISH I CAME THERE INSTEAD OF THE ONE AROUND THE CORNER THAT SELF SERVICE...SELF SERVICE RUIN MAIN ST. BIG UP'S TO MRS.KIM AND PRESCOTT LOCATION THE WORLD NEEDS MORE OF HER AND LESS MACHINES.

Kim showed wonderful customer service from the moment we walked in. She welcomed us and walked us around to see the different sizes. She made our first time buying a stress free process. Greatly appreciate her.

OMG, Kim was amazing. There was an issue with my online reservation and she resolved the issue with ease. She was so polite and kind.

Kim is great. She is the best when it comes to questions and figuring out the kind of space you need. Great customers service very friendly. I will recommend 100%. She really went above and beyond on helping us. Very friendly and fast

Kim was indispensible in helping me rent a unit. What should have been trivial, turned into a circus of unintelligibe video links, failed video audio, and confusion about availability. When, in desparation I called the posted number, Kim called me back. From that point, she professionally and knowledgably handled and completed the storage rental. Had it not been for Kim's intervention, I would have ended up renting storage space elsewhere.

Kim made sure I had very pleasant experience!! I never have any problems and they always try to get the best rate for me.

I dealt with Kim and she is amazing , she went above and beyond to help us out and ensure we were happy. I have multiple storage units in multiple states with different companies and now I will be moving all my business here since dealing with Kim. I’m not a review person but I just felt the need to post this and show my appreciation for all of her time and hard work! Very rare these days to actually come across someone who actually provides this level of service and actually gives a damn about her customers and the company she represents! Great job Kim and I truly hope others see this.

101 Prescott Way in Goose Creek SC, this pretty has one of the best property managers in the public storage system. Ms. Kim knows what she is doing and is a very helpful and pleasant person. She is quite knowledgeable when it comes to her work related tasks and definitely deserves a promotion for her hard work and dedication.

Kim was amazing. She went above and beyond to find the best rates for me because I needed two large units long term. She always has a smile on her face and I enjoy chatting with her every time I see her. I would recommend this location to anyone.

Wonderful customer service. Kim is extremely knowledgeable and accommodating.

Kim in the goose creek location and Tonya in North Charleston location are amazing. They try to help you as much as possible. I was having an issue with my lock, and Kim had someone come out and replace it free of charge. I would highly recommend them. There customer service is not what I excepted. Very nice people not rude at all.

Kim has been super helpful for me with my storage unit. She is easy to talk to and communicate with. I am not in the state yet and she is making my transition so smooth I appreciate her for that. Would recommend to anyone use this location!

My Public’s Storage at 101 Prescott Way, Goose Creek, SC, 29445, is the best. Kim truly helps her customers in a Blessed manner. Give the lady a raise. If you stored at this location once, if necessary, you won’t go anywhere else.

Safe, clean storage. Kim is fantastic!!!

I came in to check on a unit in goose creek a very nice young lady name Christina helped me she answered all my question I had.she was very pleasant and very respectful I will be back to get a unit from her

Kim is by far one of the friendliest individuals, looking for ways to help and make the moving process easier. Very happy that I chose this location!

Wow.What a great experience. Kim was very professional and informative..Got to say, my very first experience had me wondering why I didn't do this sooner.Highly recommend this store..

Everything was very easy thanks to Kim.

Kim was very helpful

Has anyone else's rent keep going up like mine? We have had the unit for maybe a year. It started at $118, then went to $159, now it's $197. This is ridiculous.

Kim and Jamie were great,

Kim was excellent. She explained the whole process. Easy to understand!

Easy access, great employees. Kim has gone above and beyond her regular work duties and it is much much appreciated. Come to Public Storage in Goose Creek, you won't be disappointed

Kim was extremely helpful and actually eased my high anxiety from moving. I was in a unit in no time without any added stress. Thank you so much Public Storage.

Kim made the process of transferring to a new unit a breeze!

Michelle and Ashley were very nice to me

I would like to give Kim 10stars for being so awesome with helping, communicating and being professional.. she's number#1... Thanks again

I had a very good experience at Public Storage, Goose Creek. Kim was very helpful and quick to get things moving for me (pun intended).

I went to go rent a storage out today with Kim and Steve. They both were very helpful, walked me through, showed me the different storage sizes, and made sure I was thoroughly informed with how everything worked. They were friendly and very professional. Great interaction!

Kim is amazing at the Goose Creek! She is very thorough and has amazing customer service. By far the best experience I have had with a Storage Facility employee

This is the cleanest storage facility I’ve ever experienced! Not only that but Kim was so helpful and accommodating with any questions we had. I truly can’t recommend this facility enough!

The lady in the office was great and very helpful. She took her time explaining everything to us and always had a smile. Moved out today and lady ( I think her name was Kim) was so very helpful, courteous, and prepared for our every need. Very clean and tidy

Kim was awesome, even though I secured a storage unit via website and phone. She assisted and showed me how to use the access key pad and had to change my code because the initial one didn’t work. She also provided me with a cart because all of the other ones were being used! Kim is very knowledgeable, personable, and kind! Thank you Kim Sincerely, M. Webb

Great storage space-it's clean, climate controlled, elevators worked and easily accessible. The process was very easy to get a unit. Kim was incredibly helpful and professional. She answered all of my questions. She showed me how to navigate the elevator with my code. Thank you Kim for helping me. I highly recommend Kim and Public Storage to anyone. 😊

Kim was super helpful. She showed us multiple options and gave us a great deal.

clean 🙌🙌🔥

Kim and Ray were awesome and extremely patient with all of my questions as a first time renter. The place just impressed the daylights out of me. When I left I knew I had made the right choice for my rental needs.

Kim is the best manager that we have had thus far at 100 Prescott Way. She is very informative, extremely helpful and is always watching out for our storage area. I have gotten calls when I have left my doors unlocked. She has helped me get back into the system when my credit cards were denied. I hope we never lose her at this particular area, thank you so much for going above and beyond for all that you do for us Friends of Berkeley County Animal Center.

First off I want to thank Kim for taking the time to really push to help me get situated in a unit she most definitely went out her way she stayed late after her work hours for me to come get the unit that I really wanted 🤗 very professional and really respectful if I could’ve gave 100 stars I would’ve gave it with no problem please don’t hesitate to rent a storage unit from Public Storage most definitely worth it

Ms Kim is an amazing person n she helped me so much when I was confused about my reservation...she took the time to help me n explain everything as needed... Thanks so much .....

Great experience!

Great location and staff

I wanna give thanks to Kim for her outstanding help and effort to help me with my account she went over and beyond

Kim answered all my questions, great service!!

Kim is the truth great manager better keep and promote her

Great customer experience from start to finish highly recommended to anyone looking for storage units Thank you Kim for all your help

They go up on your rental price all the time..They don't even notify the customer when they are going to go up and what the charge will be..

Kim and Tiwanna are always extremely helpful and have positive attitudes!

Was helped by the manager (Kim) she went above in beyond with helping me not only find a unit , but find a better unit and at better price then what I was gonna go with , she makes that place better that’s for sure!!

Kim was amazing.

Kim was anazing

Best service ever Kismet was a wonderful help to me today

Kim is absolutely wonderful to work with and she is always going above and beyond to make sure her customers get the best rate and works so everything is convenient for us. She took the time so show us other units so we could be sure to get exactly what was right for us! Love doing business with her!

Just recently rented a small storage unit in 2023, and ran into a small problem. I went in to discuss the situation and was met by employee (Kim). I discussed the issues with her and without hesitation she fixed the situation and I was completely satisfied with her performance and professionalism.

Kind and understanding customer service with a smile these guys were extremely helpful and were very understanding of my current circumstances they did everything in their power to help

Our second time renting at this location thank you to Mrs. Kim she is so very much helpful, attentive and explains everything well. Thank you again Mrs. Kim for making it so easy.

Great facility and Brandi was such a huge help! I had trouble with the lock on my unit and she took the time to come up and show me exactly how it works. Thank you Brandi

Brandi made my move in so easy and nice. Very professional. Great job.

Kim is awesome!!!

Kim was AWESOME!!!!

Mrs. Kim the Manager at this Location in Goose Creek SC is Outstanding. Very Nice and willing to help you with anything necessary...Thanks again Kim for a wonderful Process.

We are SO GLAD we went with this location and this company!! The unit that we just rented is a 10X30 & I had no clue it was be so big!!! I think the unit will fit all of our stuff in it and then some! The facility is really clean and Kim, the associate that helped us.. (not sure if she is a manager, but she should be) well, I can’t say enough good things about her, she is super friendly and walked us through everything, gave us a tour, and answered all the questions we had and then some. She was training the day we rented our space, and I bet that gentleman will be very good as well, because she is very knowledgeable! The unit we got is literally right by the front office, which made my boyfriend feel way better about leaving our stuff there. AND the best part is we got the second month’s rent for free! I know they do have other specials too right now. If you are looking for a storage unit, this place hands down is the best that I’ve seen!! THANKS KIM!!!!!

Kim did great

MS. Kim is the Best! She has worked with my family from the beginning on getting us the best rates. We love Ms. KIM!!!!

Kim at 101 Prescott in Goose Creek was very knowledgeable and helpful with renting my unit! Great job Kim!

Kim at Public Storage 101 Prescott was very friendly and was able to find me a discount on my unit!

Amazing staff. Always helpful and recently extended my price for more months. Best place for storage

Shannon is a helpful and I appreciate her so much for going beyond her job to make sure me and my daughter got move in thanks so much!

Kim was amazing! Customer service was superb! Very satisfied with my visit to this location! Clean and friendly environment. Would highly recommend!

Awesome young lady name Ms.Brandy. Very very helpful. 200 stars if I could give her!!!!!

Kim and Brandi were a great help

I’m having to rent a storage unit while I’m deployed. This is my first time doing so and I just wanna thank Kim for helping me find a storage unit perfect for my household size. She explained how to access my storage unit and even gave me tips on how to keep moisture out of my boxes and mattress covers due to the humidity. She also helped me find other items I’ll be needing during my move such as packing tape, mattress covers and boxes. She made this experience so easy and wonderful. Thank you Public Storage for helping me during this stressful time and giving me peace of mind that my items and household goods will be secure and safe while I’m gone!

Kim made this very easy and she was so ready to help me and was really just genuinely good people and very great customer service. I would advise any one to go this location for your storage needs.

Kim, was great. She helped us with size selections. We had to go up in size and she was very friendly and helped us figure out which one we needed.

Fran and is BEST!!!!

I had lost my storage unit keys and called the 101 Prescott Way, Goose Creek, SC location to determine the path ahead. Brandi answered the phone and was very pleasant to speak with. I drove to the location that same day and Brandi had me set up in about 10 minutes. Public Storage definitely hired the right person to interface with their customers. They need to do what it takes to keep employees like Brandi on the payroll!

The people who work here so nice and helpful. The facility is clean and well managed. Customer service is 100%

Kim and Stephanie were extremely helpful and kind when it came to dealing with any situation. Very grateful for everything. Highly recommend dealing with this establishment and these wonderful women

Excellent customer service. Kim helped me set everything up as well as showed me how to use/ do everything. Look forward to using this space.

Public storage on Prescott has two amazing specialist named Kim and Fran that helped me with me storage needs. They went above and beyond the basics of customer service.

Kim is the most helpful and always goes over and beyond to help us out!! Look forward to seeing her every couple of weeks! If you’re ever looking for a great store place I recommend here and ask for Kim!!

Ms. Kim made renting a breeze. This was my first time renting a storage unit and Ms. Kim was an amazing property manager. She goes beyond the call of duty and she understands what true customer service is and tries to help in anyway to makes sure her customers are happy and their things are kept safe. I highly recommend this location.

Literally was charge $54 for a single day (without my knowledge!!) when I moved out on the same day of moving in but I guess because I didn’t communicate with them on that day (since they was closed) and communicated the next day whoever gave me a call sneakily ran my card- did not inform me out tell me anything. Disputing the charge with my bank and never getting storage from these people again.

Fran and Monica are such sweet ladies!!! They really helped me out ❤️ thank you so much!!

Fran I just wanna say thank you for the excellent service. Very friendly and helpful

Kim. She is helpful

Kim was such a help, great service and communication!

Kim is a fantastic person so happy with her .

I stopped in to find out about storage and BRANDI was most helpful to me. She told me how to fill out forms to hold a unit as my dates are not known yet. House on market. Very knowledgeable and friendly.

Kim is amazing! Highly recommend!

This place is well kept and the manager Kim was absolutely super amazing and super helpful. Best option for all our storage needs.

Store manager Kim was very helpful with assisting us in finding the perfect storage unit and the tools needed to make moving everything easier

Kim was a great help! Very friendly and nice!

Kim is a super star for a Manger I will recommend in any position

Kim was so helpful and courteous! Will definitely use again!

Tammy Lee is an Awesome worker..she was very helpful and patient when I had problems trying to learn to use my lock on my storage room. Storage area was cleaned and very nice 👍

Tammy is the best worker here she help me step by step getting my space ready

Very professional. I able to call and get information on the phone. Was also able to go and view my unit and change my date of move in with no issues.

Kim @ public storage on Prescott way, in goosecreek s.c. , is amazing. She is friendly, knowledgeable and will go out of her way to help in anyway she can. I highly recommend this place... and kim 🙂

Go see Kim at Public storage in goose creek! She’s so helpful and got me in a unit same day with a great deal!

The lady at the front desk was rude, told me to get a storage unit online myself and even showed me how to do so she didn’t have to.. isn’t that the point of your job at the front desk? Rude and in a bad mood.

I love this storage! These people are so nice. Thanks to Michelle and Kim, I always get the help I need! They are both so genuine.

Awesome customer service from Kim!!!! Great experience, you can't teach great service, she just has it and knows how to deliver it.

Love the staffing amazing.

Kim was pretty cool and professional

Kim and Cricket were amazing! Welcoming and motivated demeanor insure my loyalty to public storage for all my storage needs.

Janine was awesome and very helpful make her manager

Janine was an awesome person.. very personable and knowledgeable…. Thanks again for all your help!!!!!!!

Amanda was helpful and they have 1 for st month so totally worth it

Easy Access and Amanda is always there to help if needed

Great place polite staff Amanda W. Was nice and curtious

Awsome place nice clean unit and Amanda as well as phone reservation group were awsome

Kim and Amanda were awesome people They answered all my questions and went above customer service to help me. Kim explained everything to me showed me exactly what to do. Thanks again Kim and Amanda. We will recommend public storage to all our friends.

Kim was very helpful and nice

Went in today with my girlfriend and the manager Kim was helpful, very knowledgeable with all the storage information and friendly. We highly suggest this location.

Storage Facilities are a scam as most people already know. Public Storage is no exception. All self storage facilities operate off of the 3D's system. Divorce, Dislocated, and Disaster. If it wasn't for those unfortunate events, self storage wouldn't thrive the way that they do. With that being said, for the past 4 months I have gone to battle with these guys and with no remedy in sight. Each month I have made my rental payments (I currently have 3 units) those payments have not been posted/applied to my units. These payments have cleared my bank. I've given public storage my bank statements to prove these payments have in fact been made. Three months worth of payments for 3 units. Each unit averaging $130. That's almost $400 each month, making a grand total of $1200 for three months. Where did these payments go? Why isn't anyone investigating this? Although I have demanding that an investagation be conducted, one has still to this day not been done. Well that's not the only issue at hand. Being that their system shows no payments being made for three months, I go into default and liens are placed on all my units. That's an additional $250 per unit PLUS three months of late payments for 3 units. PLUS all of the stress and aggrevation. Yes I had to pay it all in full or my units were going up for auction. Nobody at public storage gave a damn, nobody at public storage looked into it. Nobody at public storage seemed to have an ounce of empathy for my situation that was soley caused by them. I had to pay nearly $4000 to save my belongings. At the beginning of my rant I stated it's been four months but I've only given you three months worth of a timeline. Here in the 4th month, after paying all that money, they "accidentally" vacated one of my units. A couple of units down from one of mine was the one they were supposed to vacate. Those people moved out and informed the front office. The front office entered in their system the wrong unit number. Which so happened to be one of mine. Later that afternoon public storage employee go to the unit to make sure it's cleared out and swept so it can be available for the next customer. They drill out my personal lock rolled up the bay door and seen the unit has not been fully emptied as implies. They finish emptying it out and place it as available. This was MY UNIT! Still nothing has been done! NOTHING! I am currently taking all the necassary steps to take them to court.

Mrs. Tammy was very helpful and made everything very easy to understand and get through the process

So if your needing a storage unit this is the place to go Amanda was great and very through with everything such great customer service I'll be recommending this place in the future

These guys are great but why does it have to be like paying rent in a home you live in high priced. Here is the thing I understand they are in business of making profits and well that it really but the service they provide is built around the ones who have not the space to put there things, for many different reasons, the point is that Most of the paying customers pay for a space to hold there belongings because they don't have or can't afford to out right purchase there own space to live and/or store there things. This being said if your truly in a business to provide a service that is to cater to then "need" of it customers than do just that. If they were more affordable and less worried about bringing in 4 times or greater that what it cost to operate, you would lose less customers have less defaults therefore less people would be damaged further by the last ditch effort of being able to keep there worldly possessions some where they can trust will be there when they get back on there feet again to be able to make use of such things... Because for most people a storage unit is an extra cost they really can't afford but is the only last resort that is available for them to be able to keep what they own safe and out of the trash or taken. With this being said I appreciate the ability to have available somewhere to store my things that are all I have left because if there wasn't a place like this it would be gone .. But I know your company is merely in business for profits based on your turn over and defaults auctions. Make your service more affordable. Thanks

Amanda was wonderful walked me thru everything; merged my 2 accounts she was great!!

This Public Storage deserves more than 5 stars just for the Property Manager, Amanda. Excellent customer service! She went over and beyond to accommodate me and made sure that I understood everything that I was getting and how everything worked there. From day 1 when I spoke to her on the phone, she immediately made me feel comfortable with that particular location which means the world to me. She was just the person I needed and I can't thank her enough for her kindness.

I had a great visit with Amanda of Public Storage. She explained very well about the procedures in regards to storage and rules/regulations. She answered every question promptly. It is the best guidance I ever received. I salute her for her diligent work.

Public Storage is a great affordable place to store your important belongings. This is the second time I have used Public Storage at 101 Prescott, Goose Creek, SC. Amanda was a great help in processing my request for a space. I was not certain about the unit size and she easily answered all of my questions. If you need peace of mind about where to store your things you need to check out Public Storage.

Great Customer Service! Amanda the manager made the experience quick and easy!

amanda is very personable and this place is very up to date on technology! don’t have to worry about security here! pretty new, well taken care of and all climate controlled!

Great location. Amanda was very helpful and attentive to all my needs

A great location! Very clean and well maintained. Amanda has been the best and very helpful with all our questions and needs. We accidentally booked the wrong unit online and she helped us get into the right one and get everything squared away. Highly recommend using this location for all your storage needs.

I called and spoke to a Public Storage Representative who was very informative , and patient with myself aswell , I was informed that a resident of the desired storage facility was going to be creating contact with myself. 20 minutes later another very informative Representative of public Storage called , and it was then an appointment to acually see a Storage unit was created. I arrived at a Storage facility and saw a unit that did impress me .I then rented a unit and became a public Storage customer .I would like to thank Public Storage manager Amanda's her help Than you Public Storage Sincerely Mr. D. Kevin Moon

Alayne and Amanda are very good at thier job. Facility is clean. Will definitely reccomend this facility.

Alana was very helpful I for my pad code you showed me something new and something new on my phone that was ver helpful if I forget it again. She was very nice and patient

Janine was very friendly, professional and thorough

The lady was very nice and was very helpful

Friend staff, clean facility. Very quick rental.