Public Storage Self-Storage Units at 811 Bookman Rd, Elgin, SC

Pricing, cleanliness and location is great. My only issue is getting an email saying I left late and that "after hour exits are not allowed", idk about anyone else, but I work late and dont have time available during the day for big trips to the unit, so this weird cut off time is a major disappointment. Also the gate was left open with nobody around a night or so ago. PS: the water fountains dont work in the climate controlled units and that's another disappointment after moving and sweating all day. Update: apparently the gates are left wide open overnight. Which defeats the purpose entirely of paying for the "security"/have a gate.. Might not be a big deal for some of you but it's a fairly big concern for me. Posting a picture of just the other night where the gate was open. I didn't go in, and nobody was around. Literally drove by and took this to prove a point.

Mariah was incredibly helpful and informative. She answered all my questions and made me feel good about renting!

I highly recommend asking for Mariah at this location! Professional, informative, and friendly!

Mariah was very good at her job, and very friendly

Mariah was our agent and she gave us grade A customer service. She was very patient, informative, friendly and helpful. I would recommend the public storage bookman road location to everyone. It was clean and cool in the air-conditioned unit she assigned to us. Thank you Ms Mariah for all that you do and the extra services you provided us with a smile !!!!!!

Great customer service

Mariah , gave me Excellent service with special attention to time and money management for my storage needs. Service with a SMILE. Thank you

Mariah is always very nice and helpful!!

Mariah was so helpful and patient with all of my questions and concerns.

Very patient and helpful getting me the exact space I needed at a reasonable price. Roz was wonderful to work with

**UPDATE 30 May 2024** Lowered to three stars. Received a price increase today of nearly 40%. When I called and spoke to the location manager, I was advised that they could request a 3 month deferral, but that he had no power. Recommended I call their WeCare line. Did so, and the phone representative also advised that their capability extended to a 3 month deferral. I did receive a call from the district supervisor about 24 hours later, who explained to me the reasoning, and offered to review my account near the end of my deferral. He was upfront that its a supply/demand driven price since it is month to month. It's their business model, so they can do as they want ultimately. So, if you are renting her, be advised that they very likely will drop a price increase on you after 6 months. Super questionable business practices. Initial review for Madelon still stands. **Prior Review** Awesome experience. Madelon was outstanding, walked me through everything, and made sure I understood. Truly appreciate the extra effort, thank you!

I’ve been storing my things here for years. I really appreciate the thoughtfulness and consideration that Mariah shows for her job and us as customers. I feel that I’m in good hands since she’s been around!

Eric is always a great manager who doesn't mind answering any questions I may have.

I had a really good experience with a young guy named Eric , he went over all the options and details I was interested in and more, we will be using them for sure!!!

Great place, great employees! Eric provided us with EXCEPTIONAL service!!! Highly recommend this location.

Eric was very helpful with helping me with my unit he explain the to my due date payment and showed me how to download the app to make my payments easier

Vicki is great! She went above and beyond, gives a human touch to an industry that is often robotic. Would give her ten stars if I could!

Came into the office for moving supplies, Eric helped me with everything his customer service was EXCELLENT.

REVIEW UPDATE: On 11/1/2023 I spoke to Eric in regards to my unit and an increase that would be going into effect on 12/01/2023. Eric listened in detail to my concerns in regards to this price increase, he was very polite and understood. I informed him, that I would unfortunately have to look around for a storage facility that would fit within my budget. Eric was very empathetic to my situation, I thanked him for listen and we disconnected the call. Eric took it upon himself to speak with his superior, and literally within 3 minutes I received a call back from Eric, stating that he got the approval to keep my unit price at the original amount. I can not express how relieved I was to hear this and how ever so thankful I am for Eric's initiative, efforts and amazing customer service. ORIGINAL REVIEW: I had the pleasure of speaking with 2 very delightful Public Storage employees. 1 via phone and 1 in person. I spoke with Niki twice, via phone, she was extremely helpful and professional both times as she answered all my questions and guided me through the website. I spoke with Eric, in person, he was extremely helpful, professional and patient while answering the questions that I had and showing me the unit that would accommodate my storage needs. Both Niki and Eric have excellent customer service skills!!! The facility at this location was very clean and well kept both inside and out. I would highly recommend it!!!

I'm honestly astounded that this place has any good reviews. I started renting in Dec 2021 for some items for my office. A small 5x10 unit initially cost $42/mo. I was warned there'd be periodic increases. In Jan 2022, they charged my AutoPay $46/mo. Not a huge increase. But the next month (just a month later!) my card was charged $138. A 300+% increase! Six months after that, in Jun 2022, my card was charged $157. A nearly 400% increase! I wanted to move my stuff, but life was hectic. I wasn't in the place to move storage items. Then in Mar 2023, while relocated temporarily to Seattle, I realized I was being charged $187/mo! For a 5x10 unit! A 450% increase from my initial rate! I called to let them know this was unacceptable, especially as I had found rat droppings in my boxes the last time I pulled an item out of storage, and I couldn't move my stuff because I was on the other side of the country. They didn't seem to care and wouldn't budge on the rate. I was stuck paying $187 for 6 months. When I returned to SC, I found a new storage building ASAP. But as I unpacked, I found more rat droppings. A LOT of rat droppings. Trails of it across the floor. The kicker is that when I went to the PS website, they're offering 5x10 units for $78/mo. I called to cancel my unit the day after moving out and discovered they'd already canceled my account so they could make it available to someone else. And no - they wouldn't refund the rest of the month. The takeaway? Public Storage's business model is a hook. They're counting on the fact that you'll be surprised by the rate increase and too busy to move your stuff until they've collected $$$$ from you. I can't believe it is even legal. If you look around, you'll find you can get a MUCH nicer storage building with a 5x10 climate-controlled unit for $63/mo ($15 less/mo), and while they also have periodic rate increases, they claim the rate will increase only by $2-10/mo, and they say it'll never go over their regular, undiscounted rate ($83). After my experience with PS, I'm skeptical. We'll see. Until then, Bee Smart.

I had a great experience at this location thanks to a man named Eric. He was kind, informative & helpful every step of the way.

Had some issues that were a bit more complicated than normal. Eric took care of us exceptionally well. Very friendly and accommodating. Really appreciate all your help Eric!

Had a trailer stolen from here. Staff lied to me. Owner said he would keep an eye out. Gate has been open for days now. They don't care

Very easy to rent a new space. Sheleiah made sure I was receiving the best price possible price and was very detailed and helpful with explaining the rental requirements and procedures! Thank you for your help and positive attitude!

THERES NEVERRRR SOMEONE THAT CAN ASSIST YOU ON SITE!!!!!

Sheliah was absolutely amazing! She explained everything in detail and was very professional. I look forward to storing my items here. Thanks again for the hospitality!

Sheliah was very helpful as well as professional and friendly. She explained everything very clearly and answered any questions we had.

Received excellent service from Sheliah

Property managers are great. Always clean and very respectful of their renters.

Miss Vicky was amazing! Very friendly and professional. The site is clean and well kept. I highly recommend this location!

Sheliah is awesome! She took care of us greatly! Our unit is well protected and very clean. Thank you public storage and Sheliah!

Vicky is informative and was wonderful with my questions and showed me everything 100%ready to move in great experience.

Very friendly and good at explaining things

Vicky has been extremely helpful and informative. She went above explaining until I understood it all. The facility was very clean and accessible to what I needed. She was a pleasant person to work with. Thank you, Susan

Vickie is a very nice person & extremely knowledgeable about her job.

Great and friendly service!

Vicky was an absolutely wonderful person from the minute we walked into the office. She covered as many topics as we imagined.

Vicky from Public Storage provided excellent customer service! She is very knowledgeable and answered the questions I had. Thanks Vicky!

I can see why this location is so highly rated. Great facilities and great prices. Mrs. Vicky was more than helpful and kindly walked me through everything step. Would highly recommend this Public Storage.

Clean,friendly,and vicky gives a smile and always nice

Vicky is very nice and always has a 😊

Clean, vicky was informative on units

Vicky was very informative and nice

Ms sheliah was very helpful with my storage the whole time she had a smile on her face

Vicky was very helpful store is very clean. Would recommend this store to everyone.

I’ve had to use uHaul storage in the past. Not complaining but the friendly service and cleanliness of the facility here at Public Storage is tops for me.

Very nice, and informative young lady. Would recommend talking to Vicky for your storage needs

Great Place Excellent Customer Service! Fast easy professional

Miss Vicky was awesome… Outstanding customer service and her energy is just phenomenal!

Easy reservation process and the cleanest in town

Vicky is amazing! She is always helpful and friendly and always has a smile on her face. Thanks to her, moving in and getting settled quickly was a breeze. I didn’t even know I could use my phone to get in and out of the gate until she mentioned it. She always makes sure to make me feel welcome - not just a number storage unit.

Vicky was a big help on the phone 😊answered all the questions I had and She was very nice! Will definitely be using y'all when I move!

Had amazing help and service by Vicky at Public storage off Bookman Rd.

I used the storage at elgin sc. Vicky answered my question and was very helpful and delightful. Morganne on site is a great company.rep. knows her info and is a kind and sweet lady. They made my.day after experiencing a rather unpleasant move. 😊

Mrs Vicky provided the best customer service ever. I am appreciative to have her assist me today. Thank you Public Storage for hiring such a great employee.

Ms. Vicky, the manager, is a delight to work with. We had to move some things in fairly quickly and she was so helpful to get us into units that met our needs. I'm so grateful for her patience and kindness because our move was very hectic. Hee smile and kindness really calmed me. The units are clean and easy to access.

Vicky was awesome. Great Representative for your company.

Clean, secure, up to date facility. Though prices more than doubled from one year ago.

While everything else for me right now is chaotic and complicated, my experience completing my rental application and renting a unit at the Bookman Rd. Public Storage location with Vicky was so simple and she was such a pleasure to deal with! She took the time to show me how to download the app to complete any and all functions, including opening the gate, from my phone! Her customer service was exemplary and such a sweet lady! Public Storage could use ten of her! Thank you so much, Vicky!

I would like to commend Property Manager, Ms. Vicky at Public Storage for providing excellent customer service and having the most positive attitude I have ever seen in customer service. She is caring, understanding, and very kind and she listens to her customers. I wished more people that works in customer service possessed the positive attitude and energy Ms. Vicky has, the customer service area could learn a few things from Ms. Vicky when it comes to customer service skills. Kudos to Ms. Vicky and thank you for your wonderful customer service and may God continue to bless you. Public Storage couldn't have picked a better Property Manager.

Service perfect Miss Vicky is a wonderful

Very helpful and great customer service.

Vicky did a wonderful job and walked us around the property to find the spot that fit us best!

Vicky was a great help finding us another unit! Wonderful person and great customer service

Vicky was amazing showed me space and taught me how to do app for touceless entry....very sweet

I really likec the employees Mrs Vicky is awesome

I believe Vicky was the lady's name that was helping me. She was very professional, friendly, and went over and beyond to answer all of my questions. Thank you!

I would like to say how nice and informational Vicky was! She honestly made my day that day. She made me feel like I was welcomed. And nowadays that is gold! Thanks Vicky

Vicky was very helpful and patient

Marissa was superbly helpful. She is a treasure. Thank you!

Great experience, Marissa was very professional, and helpful.

This Public storage is a remarkably clean and Secure. Marissa that works there goes over and beyond, I would definitely rent and recommend this storage area. Thank you public storage and Marissa for having such awesome customer service.

Marissa is the best and always so helpful she makes sure all needs are always taken care of.

Rented a unit almost a year and would like to take the time to compliment an employee at the location. Marissa is a fantastic person with a great personality. she always has a smile and cheerful attitude. Very knowledgeable and most importantly, willing to help. I can't say enough about her input while I was renting. I would consider her a VALUABLE employee!! If I had not retired, I would hire her in a New York Minute!

Outstanding and kind customer service at the unit level. TOTALLY unresponsive or cooperative corporate support over the prior three months.

I had an amazing experience with Marissa at this location. She was able to help me chose the right size storage for all of my needs. She explained the process clearly on what I had to do to close out one space to accommodate my new need. She was transparent in her recommendation and was easy to work with and had positive attitude which made it a comfortable transaction for me. The space was clean and neat, I would recommend this business for any storage needs.

Great help on getting it set up ms marissa is awesome. Thanks for helping Servpro of Richland County

The Manager Linda was very helpful. Great Customer Service. Please go I you need storage