Good staff and good prices, bathroom is regularly stocked.
Very nice person Ms.Alisha
I was there today on 11/23/2024 @ the castor n aramingo store around 11:15 a.m. The young man whose name escapes me was so helpful and polite. He did his job very professionally.
If I can give this place Negative 10 I would a big scam I DO NOT RECOMMEND NOT WHAT SO EVER I Rented from here for one month till I moved into my place moved most of my stuff out had a couple of lil things came back and they blocked my code to get in and was trying to force me to pay a whole other month that I was not going to be there then kept harassing me everyday to pay for another month I kept telling them no they kept the rest of my stuff all my work tools for work a big scam DO NOT RENT FROM THIS PLACE AND ITS VERY GHETTO
Excellent customer service. Gina and Sierra helped me with recommending storage unit. Very respectful and hard working workers.
Good Clean Place, good prices, all nice employees Except ONE that's decided they Close at *5:30* now.
(eeeeevery once in a while your day gets ruined)
Hello Public Storage I want to say I walk with attitude and even I did, Ms.Gina treated me so kind and patient. She had a lot of understanding for me and situation. So I feel safe and good to rent wit public storage at this property. I give Gina 5 star!!!!!!!!!
Sierra & oddysie ,,Customer service was excellent,,very helpful and nice!!!
My experience was very good. Someone by the name of Chuquese was very helpful, took her time with explaining things, and never got frustrated. Top tier customer service 👌
Gina is amazing her customer service is always so welcoming. I highly recommend this public storage
The employees are very polite and professional. They go the extra mile to make you very welcome A big thanks to gina for helping me out 😀😀😀
Maria is extraordinarily helpful, mindful and with fabulous customer service skills. My storage rental was easy and I would recommend this storage facility to my friends and family!!
Sierra! Has help us do to the death of my brother. She did an awesome job guide us every step of the way. Thank you from the bottom of our heart.
Sierra & Kee I appreciate your help you guys are awesome very helpful and understandable very professional keep up the good work..
I got my storage unit today. Gina took care of me and was very thorough and helpful!!! She even offered to bring the dolly to my unit to make things easier on me. Amazing customer service! I will recommend this storage unit to anyone looking! Thank you Gina!
Slow service due to lack of staff. The day I went the front Customer Service person was janitorial work cleaning the loading dock so I had to wait for them. Over time they have reduce their business hours. The only reason I keep using this place is the 4 feet loading dock and most of the spaces have 8 feet garage doors. If you are storing anything wider than 36" and you get a unit in the back half of the building good luck trying to get it through doors. I also question their "Climate control system".
I've had this storage unit for a while, and now im moving on. Thank you Kee & Josh for being extremely polite and making the process super easy for me. Kee was able to just find my unit by my name because I forgot what number I had. Thank you guys so much
Myself & my family came in today and we were assisted by Gina Abrams. She was so amazing. Very helpful, kind and able address all of our concerns. Great energy, and just knowledgeable about all of the things that we were worried about. 10/10 recommend her! A real breathe of fresh air!
Bring mouse/rat traps dirty opens @ 6am close @ 10 crazy wen u should b able to go wen u want the one on Erie Ave is HORRIBLE the one on Price staff steal rude bathroom is lock bout to start a class action lawsuit 😭😔 on them need better ppl
The employees are very polite and professional. They go the extra mile to make you very welcome . The employees are outstanding. They are Josh, Kee and Sierra. I recommend them to anyone. Visit the store ar castor and aramingo ave.
They the best I never had a problem with them they work with u
Oddysie and Kee best representatives and very kind and take care of my problem would highly recommend this location
Oddysie, sierra , kee were such a great help today before closing with renting us a space that was in our budget and explained everything to us so well! Outstanding customer service!
Kee nice young lady that helped me today
My experience at Public Storage with Ms Gina was amazing! Ms Gina made sure my needs were met for the storage space I was seeking. I was shown the bin sizes, I was informed about the location of my bin, and access to the building. Ms Gina and Josh made the process smooth and easy to acquire my storage bin. And the introductory $1 for the first month was a plus! I was very satisfied with my visit to Public Storage on Castor Ave today!
L. Lewis
Public storage Gina treated Me good Good Customer service.....Well professional
Clean facility but really limited hours for those who work 9-5. The app is pretty unreliable and crashed as I was trying to exit. I got a chastising email about exiting after hours because by the time I got the app back up it was 6:02, so they take that closing time seriously. I would have reconsidered going with this location if I’d thought to check the hours before. I feel fine having my stuff here, though.
I appreciate the four ladies who were working earlier, I was able to receive help in purchasing and locating my storage unit. I appreciate all the help sincerely. I was also given advice on my lock although small I believe I secured my few items I have in there. Thank you.
Great service, oddysie helped me with my unit and was more han helpful. Highly recommend
Started out 8yrs. Ago at 99$ went up to 180$ if your acouple days late they harass you with non stop calls.
Great service always helpful & pleasant very appreciated
I went in to purchase some tape and oddysie was a very big help thank you guys
Do Not use this place! you have been warned
Darnesha was really helpful and attentive!!!
To be honest, I don’t care much to do reviews, but Darnesha deserves one! She was such a great help! Answered all of my questions and addressed ALL of my concerns. 10/10 great customer experience!
I had the pleasure of meeting a very pleasant lady while grabbing some things out of storage thank you darnesh for being such a kind lady
My friends unit was damaged with water.
Great customer service! Darnesha & staff are all beyond pleasant and helpful when needed. Units are clean, affordable & climate controlled!
I came to inquire cause I’ve been shopping around for storage units. A young man I believe his name is Kenyatta, was very polite and definitely sold me. I’ll be back next week to get a unit!
The manager Oddysie was super nice and answered all my questions without a problem. She made sure that the space I was renting was exactly what I wanted.
The girls were so nice and understood what I was looking for. They gave me so many options and picked the cheapest one. It was fast and easy the process. No confusion at all. I totally recommend.
Don’t waist your money!
The high as hell ! They have rat issues! If you are late at anytime they are quick to sell your stuff ! They open and close when they want ! Just don’t Waist your time !
Lack of quality. They had both gates closed on a Saturday all day with employees hiding in the back to not help no one. General or district manager, whatever they're called is very irresponsible. Two week and still no response when it' suppose to be 24/48 hours.
They never open time I'm always sitting outside waiting for them to open they are suppose to open at 930
The staff was very helpful and informative definitely made my process easy thank you again !
Very wonderful staff. Never had a bad experience. I wish I did more months here with them but I only need a temporary stay. Thanks again, public storage.
Amazing! The manager koda was great she was very informative she answered every question I had when it came to units and pricing helped me figure out the correct size unit that I would need , also helped me purchase the correct moving materials overall great experience
Customer service was horrible
Audrey was a great help...thank you
Please be careful with there charges,some of the crew are unworthy of there jobs. Im being kind i do have pics.
Monica helped me out tremendously. Explained everything in detail.
Manager the black lady in the office is very rude and hasa very. Nasty attitude would not recommend castor Ave location
Monica & Pearl are extremely helpful. They made my move easy and smooth. Great location.
Greattttt Customer Service Monica was truly amazing & very informative!! Great service is hard to find and she truly shined a light in my day !! Don’t walk , RUN and get a unit Here !!!
Good place to store your things just make sure you pay your monthly bill
This stirage place really sucks, you have to be retired to get access and they never stay open until they're supposed to. I wouldn't recommend this location to anyone nor would i ever usethem again
Well i had my stuff at Castor and Armingo for about 7 years and I switched storage bins about 3 times for a cheaper unit because it was getting to expensive and the last time they charged me 154.00 for another and I think it shod have been cheaper because the last two times I switched it was like 90 something and I wanted to know why it wasn't 90 something with tax I think i payed to much for one more month thank you ...
Pearl was very nice. And she helped me and she deserves a raise
Great storage very organized the employee pearl I believe her is was amazing and had great customer service
Pearl was absolutely outstanding, she had great customer service and directed in the right direction . Answered all my questions and helped me with my online . She is a fantastic great energy
PearlShe was an amazing help
I had a slight issue with transferring into a new unit. It was involved and confusing. However, Pearl contacted everyone she could think of to help resolve my issue. In the end, she was able to figure out a solution that I am very satisfied with and she will monitor my account to make sure everything goes the way it should. Pearl is patient, resourceful and willing to do what needs to be done. She is excellent!!
Siani was very helpful with helping me find the right size & price range for my storage needs I will definitely be back in to rent a space with her
I would not recommend in good conscience, the price changes are drastic. There's is no compassion or help to see or meet the customer needs. The female employees are not properly informed. Keep your money go to uhual in long run its cheaper.
it looks pretty barebones these days, no accessories or anything. they have a rat problem. I know even people stuff can be infested so it's hard to keep everything out but there was clearly a rat party happening in my cube and there were no rat traps in that area. I use hard plastic cases and elevate carboard on top.of them if i have kt. I'm guessing they just move the same 5 traps around hundreds of square feet. when some checks out, they see the rats now live here because of all the droppings so they move traps there..then rats move away and so forth. paper tape and hard plastic is a must, for furniture...I dunno, I'd probably want to wrap it in 10 ft wide roll of 6 mil sheets from home depot, anything that you can obviously see was chewed through. you don't want to carry the pests back to your home or have rat babies birthed on your couch. place needs a rat house on every corner.
The staff is very nice. The facility isn’t bad, the prices are good and the location is convenient. I just wish the hours were better though. It’s basically 9-5 which is a pain if you have a job.
Great customer service thank you Audrey
Audrey was very helpful showed me everything very thankful
The gate wasn’t working but Audrey helped me and made sure that I get everything I needed
Siani and Brenda have been really amazing. They’ve gone out of their way to help me out from the moment I walked through the doors. I’ve not even moved in yet and they have done everything in their power to help me navigate this stressful time for me.
As far as I’ve seen, the storage inside is clean and temperature comfortable.
Update: I’ve now moved in and Audrey was exceptional in her treatment of not only myself, but every customer here. She even cleaned a cart for me… ☺️
Audrey and Siani are Excellent Excellent Excellent!!!
Brenda helped me so much it's incredible. She saved me over a 100 bucks by switching to Geico -- oh wrong company, she saved me over 100 bucks by switching units, and with more space. Her and Siani were very helpful and were not short but took their time to help me out and treated me like a valued customer. I was not paid to add this review, but the savings I got today was my payment and I love to save money, thanks yall.
Thank you Audrey and Sinai for helping me with everything much appreciated
Today Audrey helped me find the perfect size storage for my stuff. She was super nice and helpful. She also explained everything to me clearly. Great Service!
Audrey was great! Awesome service.
Brenda was amazing, she was able to give us a quote and helped us find a rental unit that would work for us.
Great!!! Detailed Service
I'm pleased with the help that Audrey gave me today, I'm glad I came here.
Very helpful and has great customer service
Audrey and Siani were very helpful and kind
It's OK it's a safe place to store your stuff but I wish they didn't close so early
Audrey was great thank you
Thank you Audrey she was very helpful and customer service was fantastic
Audrey was great very professional and helpful very sweet
Siani was very helpful! Great staff!
I only put 3 stars because it’s not 24 hrs 🤷🏾♂️
Audrey helped me so much today changing the storage unit around and making sure I had great space and making great customer service and I would recommend seeing her if you ever need a storage unit she’s amazing
Audrey was a great help and enjoyed the service
I recently rented a unit here. The office staff was extremely helpful and made the process very easy. Additionally, the unit I got has very convenient entrance. Because of that, I don't usually need to use a dolly. However, they are usually hard to come by as they need to get more for the facility size. For my use case though, it's five stars as I bring my own dolly or not need to use one usually. Your mileage may vary. One thing I do wish was better is the access hours. If they were longer it would be more convenient, but I can work around that.
I'll update the review if anything major changes my opinion.
Audrey and Siani provided awesome services and and helped a bunch.
Audrey is the manager at this location and she is an absolute rockstar. I needed urgent help and she was able to help me right away. If you’re looking for storage this is the place to go.
The individual that showing me around and help me get my storage bin today was very pleasant she's very informative she went beyond her job title as far as I was concerned she helped me through a few questions that I had she was very informative her name is Audrey she made me feel welcome and had no problem answering any questions that I had and she helped me with the computer answering the questions and things like that because I'm not very technically inclined she helped me do things on my phone I appreciate her and again her name is Audrey I had a very pleasant experience and I will be letting people know about her thank you
Audrey was helpful thank you so mucb
Audrey and Sinai was a great help and we’re very nice very informative thank you
Audrey was very helpful and showed me the property thank you
Great experience l! Audrey helped me out a lot!
Audrey was awesome during my check I ; and very clear
Audrey and Breonna were a great help explained everything and even walked me to my unit and showed me the property I really appreciate it!
Unit cost went up $55 in a month otherwise decent property and great people including Audrey & Pearl!!!
2022- this was our 2nd time using this facility. Audree was super helpful. She walked me through all of my options for several different sites to see what would work best for our family. The follow up was incredible. I recommend this castor Ave location a million times over.
2014 Kyree was amazing. Assisted with everything need and concern. He went above and beyond. Thank you
Brenda was so great thanks yall!
Audrey and Javon helped me get thru some problems and they helped me work through some things they were very professional and I am extremely grateful.
Thank you Audrey for all your help, despite our language barrier, for walking me to my unit and showing me how to use the code, again thanks
Convenient, great value, and excellent customer service by a kind lady named Audrey.