Public Storage Self-Storage Units at 25 Bethlehem Pike, Colmar, PA

Beware! Public Storage Has a nice new facility in Colmar PA... has indoor units 3 stories and 2 elevators. We were told today the elevators are out "indefinitely" How in the world can people store or get their stuff? You can't hump furniture up 2 or 3 stories. We are trying to clean our my husbands ex wife's home due to a family tragedy and this is hard enough without now being basically denied access to the unit (or ANY of our 3 units) to get or store stuff. And now we have all this stuff and no where to put it. The manager told us "I don't know what to tell you" This is completely unacceptable. This is the icing on the cake with this facility. Numerous times we have showed up with not a cart to be found AND NOBODY ELSE THERE to see all the carts locked up in the office with nobody there. The one elevator has been broken for weeks... It's cheap but be aware you're screwed if you are on the 2nd or 3rd floor and they do not care at ALL

We’ve been tenants at this storage facility for years and have typically had a good experience. However, this evening we came to load items into our unit and discovered the elevator wasn’t working. After trying to find a phone number to contact someone, we checked Google and noticed a previous review mentioning the same issue-clearly, it still hasn’t been addressed. It would be helpful to have a sign posted on the elevator indicating it’s out of order, along with a working contact number for support. It’s incredibly inconvenient to arrive during access hours, unload everything, and then find out the elevator is unusable. We hope this issue is resolved promptly

Wonderful staff and building. The building is secure and clean with excellent rates

Love everything except for the elevator. Update, i did gave them 5stars, but i change it to 1star simply bc the elevator, today is my 2nd time here that i CANNOT get into my unit on the second floor bc elevator doesn’t work. They take my money every month without a hiccup, but the elevator have been an on going problem. Will move out to U-Haul down the road

Updated review after Public Storage purchased previous storage unit: I have no issue with my unit itself but the substantial base rate increate + loss of discount (reason I even signed up in the first place) only after 3 months is a pretty crappy way to treat your customers. Went from $71+tax to $99+tax for my unit. I'll have to look around for other options. Please note that the high ratings are mainly for North Penn Self Storage prior to Public Storage taking over. Previous review for North Penn Self Storage (5 stars): I recently started looking for a storage unit and I've passed by North Penn Self Storage before, so I decided to get a unit after some research. The process to reserve a unit was painless. The staff was super friendly and helpful on my move-in date. They were just as helpful and accommodating when I decided to upgrade to a bigger unit. It's a clean, secure facility and I've enjoyed my experience here so far. I wouldn't hesitate to recommend North Penn Self Storage to anyone.

The facilities are very nice. The computer system and human phone answering service is extremely poor.