Terrible decision. I wanted an indoor unit for a few months after moving home unexpectedly because of a death in the family. We chose this location because of the good reviews. I opted not to get insurance that was a big mistake. I went into the unit to to retrieve some items for the kitchen and found that the unit had been damaged by water from a leak in the ceiling. I believe that the nice manager I have been working with left. The woman that was there was extremely disinterested in helping me. I called the corporate number and they assured me that the district manager would call me two weeks later I had not received a phone call. I called back to the Berwyn location and was told again that the district manager would call me. He is still not called me to this day. I’m actually saddened to think about the other units along this wall that have damage. You could tell that the entire back of the unit was wet and that this had happened before really disheartened. BUYER BEWARE
Harry was very nice and helpful
Harry was very helpful and informative throughout my stay here, as well as through my move out process! Such great customer service!
Big Shoutout to Mike today for helping us with our move in. From the get go he helped us start right
Thank you for the help!!!
Great place for short term storage. Highly recommend storing here
PHENOMENAL EXPERIENCE! The facility is clean and well maintained and I am happy I chose Public Storage...
Thanks to Mike for helping us to figure out our storage needs
Big Thanks to Mike for helping show us the Property!!!
Big Thanks to Mike for helping us out with a unit today. Climate Control was a main focus for me and he helped navigate us to a unit where we could easily load our stuff up and get in and out with a breeze. The Facility is peculiarly clean and shows the effort these guys put in to help their customers. Once again thanks to the team at Public Storage
The new gyy at tge counter. Firgot gis name but he is way better . Awesome dude. Thatnks for helping me
The broken garage door made it very difficult to load and unload
Mike helped a lot with our move in today!!!
Mike is awesome!!! Helped a lot with our move -in
Great service and friendly staff
Harry showed me to my unit. It was clean and easy to access.
Nice and clean facility. Thank you to Mike. He was very friendly and helpful and answered any questions we had.
Mike B. does a great job and was very helpful. He answered all my questions. Thank you!
Facility is extremely clean. Staff are very accommodating and so helpful. The whole online process makes renting so easy.
Besides a smell in certain hallways, the service & attention has been great.
Mike, has been an absolute saint...knowledgeable, goes out of the way to help & assist, and courteous. *I probably would have tried to find another place, if it wasn't for his care to the situation. 🫡🫡
There have been bee-like bugs infesting my storage unit and the surrounding units for over two weeks now. I've spoken with the staff on site multiple times, left three voicemails for Joe Divanny, and even emailed him and his boss TJ—yet I've received no response. This situation is not only disgusting but also concerning. I cannot access my items because as soon as the light turns on, dozens of them swarm my unit. The only positive aspect of this place is its convenient location, but that hardly makes up for the neglect and lack of customer service. Extremely disappointed.
We just got a unit here. Mike was very helpful. He took us through the whole process and answered all of our questions making the whole process quick and simple. He even walked us around to make sure we were all set up.
VERY VERY impressed today👍
Sean is his name, this property manager always stands out from the others. For one he always easy to be found because he usually cleaning around the location and he makes it he purpose to greet you. Today the power I believe the power was down and it effected the elevator he made no excuses, not one let me make a call. He just got the job done and turn the elevators back on, mind blown at the consistency with Sean’s.work ethic!
I needed boxes for an upcoming move and these guys were great! They gave me a great deal on a bundle of boxes and were friendly, efficient, and super helpful.
Michael made picking a unit a breeze. Straight forward and super easy. Thank you for making it easy.
Jade was undoubtedly our lucky charm, given the challenges we faced with the 800 representatives. Nonetheless, when we arrived at the storage unit located at 592 Swedesford Rd, Berwyn, PA 19312, Jade exceeded our expectations. As a representative of Public Storage, she demonstrated exceptional dedication and professionalism, making her an asset to any business. Our sincere gratitude to Jade from Rachel and Paul for her invaluable assistance in making this transition smoother.
Would like to thank Mike. For being exceptional person and helping us out with our current situation relocating from Colorado to Pennsylvania if I own the company, I would definitely hire Mike to represent me wonderful guy!
Thanks dude!!
Good experience, Jade was professional and very helpful. She did a great job answering my questions and made my move in as easy as possible.
Quick and easy service and Jade was very pleasant and helpful
Multiple failures trying to book unit
(1) property manager never showed for reservation (was there for over an hour)
(2) Customer service had multiple online operation errors when trying to book for me while waiting on property manager.
(3) Booking website failed repeatedly at payment option for me
and then while still trying to work with customer service I was told no units were available despite having a unit reservation that I was actively trying to pay for.
Extreme incompetence!
Berwyn Public Storage is clean, safe, and has plenty of room and carts to easily get around. Jade's customer service is absolutely awesome!! I highly recommend this facility!!!
Berwyn PS is clean and very accessible.
Jade provided me with top tier customer service. She took the Time to explain all the information that I needed to know to make my experience with moving in much easier. In the future I will definitely recommend this location to family and friends because of the excellent professionalism and amazing customer service provided to me.
Jade provided me with excellent service.
The customer services at this location was great. Jade is excellent worker. She is knowledgeable and very helpful
Good afternoon,
Jade was a wonderful help! Her customer service is second to none.
Mar'23: Jade is an amazingly awesome soul helping me & people at Public Storage at Swedesford Rd. Berwyn PA. Thanks to the team for hiring, training. and retaining such wonderful souls that I'm changing my rate from 4 stars to 5 starts. Thank you Jade and in gratitude 🙏 Sunny
2021 Update: My review triggered Public Storage Customer Service to call me yesterday and correct the error/situation from now onward. Thank you Kathryn for your call yesterday and hopefully you're going to adjust past adjustments too. I'm grateful. Thank you to show you care
Past: 1st my online reservation of some $103/month was given to someone on the day off my appointment at 10 AM EST before I arrived on-time for my appointment. Then lady sold me $155/month units in July'20 for a year+. And last Public Storage unilaterally increased their rent to $196/month from 1st Jan'21. I had moved out of state due to COVID job loss and I am not in a position to remove my stuff due to rent increase. Customer service line will be kept on hold forever!! Pandemics @ Work!!
Jade the Manger of the Berwyn Public Storage is very helpful and understanding. Goes out her way to accommodate you and listen so that she can help you the best way she can.
Thanks again for everything 🙏
The property was very clean and the property manager jade was extremely helpful
Jade did an awesome job assisting me with my needs. I would definitely recommend this public storage place for anyone needing storage units. She was very patient with me and answered all of my questions and concerns.
I had a wonderful experience at this particular location. The property manager Jade was wonderful and extremely helpful patient and supportive. Customer service 10/10 for sure. I will recommend this place to all my friends
The property manager was very helpful and respectful.
Always have a great experience at this location
Chris was very helpful and friendly. She explained everything to me clearly. Chris even said that she would sweep out my storage unit because it wasn’t cleaned to her standards. That impressed me!
The manager was so helpful. She is the best.
Jeff Allen.
Went to public storage and received very good customer service from jade she got me what I needed and took care of everything
Great experience and very helpful. Especially the young lady named Chris.
Chris was very knowledgeable and helpful with all of my questions as per size rates and mileage. As well as a few extra tips about moving day and how I should pack the truck Since this will be my first time, driving a moving truck.
Thank you to Chris for all her help getting me the perfect size unit, perfect location in the facility and of course a great price!! I was very unsure coming in what exactly I wanted or needed and she was so patient and knowledgeable I felt so comfortable and confident I made the right decision!! Thanks again Chris for making this such a great experience!
Needed to get some sort of storage, as I had a bad experience in the past with another company. Was driving by and decided to get some details. To my amazement I was taken care of by Christine she was very welcoming friendly and knowledgeable. Had answers to all my questions and concerns. To all that are thinking of getting some storage I recommend public storage of Berwyn and ask f I r chris she will take care and answer all the questions you might have.
I I had the pleasure of meeting the most kind and helpful young lady at the storage unit I was trying to find out what size would best fit my needs and she had answers to all my questions. If I had to recommend a storage place this would be the one. public storage Berwyn, PA. The lady’s name was Christina and I’d like to thank her very much for all her time and patience with me.
Very professional & clean
The storage unit representative Jade, was very kind and respectful. Her customer service was top tier, and the facilities were very clean.
I recently visited this location. While I didn’t rent that day, I will be back. Jade was very professional and answered all of my questions. Gave me an aggressive price quote and was very pleasant. I would definitely recommend this facility
I use my u it quite frequently every month and Jade, the woman who works here, is wonderful. We’ve had a lot of conversations over the last few months and she’s extremely helpful when I need help with anything.
Jade did a wonderful job helping me rent my unit
So far so good! I’m pleased with my storage unit. I wasn’t to sure about what size unit to get but I got a lot of help from the young lady in the office. I think her name was Jade. She was helpful and pleasant. Thank you!
Great customer service, convenient location and a very polite attendant she made my visit quick and easy
Facility was great. The staff person made me respond with a one star rating. They were rude and unhelpful. I will not use this facility again.
Giving these guys your credit card information is worse than giving it to thiefs. They will change prices on you without giving proper warning, overcharge, tack on late fees if their processing fails, and all sorts of wonderful experiences. There are 3 other storage places nearby, not public storage. Do yourself a favor and pick others.
Harry gave great service and he was there when we need him
Harry was great and helpful
Keisha is absolutely wonderful to work with, she is beyond helpful and really helped me with my move in. Thank you Keisha!
Good customer service seems hard to come by now a days and I have to say Keisha was great!!! I tend to ask a LOT of questions which aggravates people but Keisha was patient with me and answered every last question I had with a smile. She was so helpful and gave me a lot of good information.
The two large doors haven't worked since you rented there for a month or so. And the entrance door is always left open.
I loved it. Keisha made my experience painless. No stress. Thank you !!!
I was very pleased with your employee Keisha she was very patient with me asking her questions about my unit she’s very professional and pleasant I enjoyed her and thanked her for her help.
I sleep peacefully knowing my most prize possessions are safe. When I come the Staff is always so helpful. I wouldn't store my things anywhere else. Okay maybe another public storage, but only if the staff is the same.
With the assistance of Keisha, we upgraded our storage units. Keisha is efficient, professional, knowledgeable and very pleasant to work with. She walked us through every step of the process, making our task much easier. The facility is meticulously maintained, and that, combined with the helpfulness of Keisha, created a very positive and stress-free experience.
I hope they don’t work to hard today on this beautiful day! I came into the facility to make a payment for my aunt and per usual I was greeted with a smile and Keisha walked me thru the process with such patience. I am very big on customer service and the level of it here is amazing so thank again Keisha!
My family had the pleasure of working with Kiesha. She was very professional and kind. Also patient! Will be recommending my family to use this location if they need storage! She was very helpful!
Fantastic place! Got great help from Kesha.
The best people work here they where so helping on my question I was asking definitely 5 stars
I’ve always been skeptical about storage facilities, however your employee Keisha did her absolute best to assure me that my belongings would be safe and that I had nothing to worry about. She was very understanding and caring. And she made my move in smooth and easy. You guys need more employees like her she does and amazing job.
Harry has been super helpful with my second storage unit and took the time to walk me through the process. Extremely kind person. Thank you.
Fantastic service, clean units, and very informative. I will be recommending public storage services to anyone in need. Completely happy with my experience!
Extremely helpful. The manager even called other stores for us when he was out of stock on a special packing item we wanted.
Don was more than helpful and made my experience quick, easy, friendly!
Harry was super helpful, thank you
Harry was outstanding and gave me great service
UPDATED 2022 (from 5 down to 1 stars): Well, I'm giving a star for cleanliness and location. However, since I got my units about 18 months ago, the prices have gone up TWICE - 20% then another 18%! What seemed like a very reasonable price originally is now highway robbery! Once you've moved in, they know they have you. Plus, the car gate had been broken for weeks (and using the tractor trailer side is difficult at best) and there's no signage, no floor plan, few exit signs and no call boxes by the elevators anymore, so you can get lost very easily - a serious safety issue! Suggest you look elsewhere.
2021: Once I figured out how to get a live person on site, Kelvin was most helpful in answering the MANY questions I had. Super easy process too!
Don was big help today. Great customer service. Keeps the place super clean. Thanks Don Young
Public Storage property no 08130 manager Don Young is very knowledgeable person and he made my work very easy today. I am first time storage user and he made me very easy. I would recommend everyone to use this storage.
This is an excellent storage facility! Indoor loading zones help make the big stuff easy to move in and drop on a (conveniently located) cart for transport to your unit. The staff has always been kind, considerate, and easy to deal with (looking at you, Kelvin!). This is a great spot to store what you need stored!
Don is the man! he helped me switch containers from a 5x10 to a 10x10 without any issues. Simple, easy and done!
Kelvin is knowledgeable in every aspect of the business at the Berwyn location. I am so grateful for his friendly brand of professionalism. Kelvin provides outstanding customer service and this translates to a worry-free storage experience at the Berwyn location.
The overall experience was great. I was impressed with the cleanliness of the facility and the availability of the push carts. Kelvin's customer service was very impressive. He was very kind and helpful. I did not regret going directly to Kelvin for assistance, and with his help, the issue was resolved immediately.
Super friendly and helpful!
I was impressed by the manager. Kelvin was super helpful and answered every question I had. On two occasions I needed assistance and was worried I wouldn’t be able to get a hold of anyone, and Kelvin called me back immediately both times. I would recommend this facility if you are in need of storage.
Kelvin Ramirez was very helpful. He showed us everything we needed to know and was very polite and courteous.
The storage is clean and well set up. Kelvin is AMAZING! He helped us get a very heavy moped off of our truck and offered to help with anything else we needed. He gave us his last two bottles of water and was all around just great. So friendly and helpful. He deserves 100 stars!!!!!!!!
Kelvin is the man! helped us with everything we needed no problem. super nice and helpful and made our move so much easier!
Stopped by today to this location to take a look at two different size units and Kelvin took his time explaining to me the price and the process of moving in. He was great and I definitely will be back to store here.
Kelvin was wonderful to work with - responsive, supportive and very pleasant. The facility is nice and clean and we've never had any issues.
Great, safe facility. Management was attentive and helpful.
Manager Kelvin R. provided excellent service when we needed a larger storage unit within the facility. He suggested the best option for our needs and made it a seamless process.
The facility itself is very clean and in a convenient location. I used it several times when I needed extra space.
Awesome facility has everything you would need. Kelvin does a great job!
Kelvin is awesome. He knows his stuff, keeps everything clean and in order. Highly recommend
Kelvin was great. Easy process and good facility
Great service. Helpful and friendly staff. Stored our stuff for 4 years without issues. Highly recommend.
Kelvin, the property manager, was very helpful.
Kelvin was extremely professional, courteous and very helpful in navigating us helping one of our company's during their move out
Extremely pleased with kelvin at public storage!!
He was very thorough and made the process easy and quickly!
Very happy with public storage! Will recommend to all my friends and family.
Just started renting early this month. Kelvin, the property manager, was fantastic at setting me up with the unit
Harry is a great employee! He was exceptionally helpful. Very helpful!
Kelvin was great in helping out with the rental.
kelvin was to notch was customer service!!
Great Service, Kudos for the knowledge from Management!
Fast professional service!