Public Storage Self-Storage Units at 1921 N Gantenbein Ave, Portland, OR

Jamie was wonderful in showing me around and explaining the great security features She was very willing to handle my absurd self

I’ve used Public Storage for the last year. The 5 stars comes after the service I received from Jammie at the N Gantenbein Ave location in PDX. She addressed my concerns regarding my account and recent increase in charges with care and attention, took the time to explain and even provided alternative options. Bravo, Jammie and thank you for your patience and memorable customer service experience.

Good service from jammie

Canceled my locker today and had no issue, my experience was overall great. Thank you.

Lisa's, customer service was very professional and informative, she helped me with my current question adequately and promptly within experienced time frames I have needed assistance for difficulties accessing my passcode previously in the past from this company.

Great management and storage facilities are nominally priced and with a added tax because it is close to the Portland downtown area. Clean and secure storage with various sized storage spaces available indoor accessed or outdoor your choice. Reasonable hours of operatio, moving carts are provided while at the Storage center.

Lisa was very helpful and helped me set up a storage unit quickly & efficiently!

Lisa. Was awesome. She was so helpful to get me a space and super friendly. Can’t recommend enough!!

The front desk stuff was very nice and even helped me go on the website and get a cheaper price and they have free candy in the front office 5 star

I can’t say enough kind words about Joe .R He was so genuine, kind,& helpful! He took the time to Answer All my questions,& explained all the rules, & details for me. I Truly appreciate that. Thank you for making this a smooth transition. Sincerely Carmen.

Easy to access and clean as well a little warm inside the building but it’s cool

Full service, friendly, and secure.

Justice was very helpful and kind in a very bad time. Thank you very much Justice!! I wish the manager could have been half as kind and reasonable

Justice was a huge help

Michelle is great! She went out of her way to accomodate us and was so professional and personable. Would highly recommend!

Joe was great he took the time to help me find another public storage when they didn’t have the size I need. Thank you

For one I’ll say the property manager was a nice guy, but in day 2 of storing my trailer here I saw 3 super sketchy people loading their stuff into the building, very bad vibes not just homeless guys straight criminal looking dudes. One was eying my trailer while smoking his cig and there was no doubt in my mind he wanted to steal it, plus had the truck to do it. Didn’t have a place to put it that night but wanted to get out ASAP. Ran to Best Buy right after to buy Air Tags. I get back at 7:30 pm and the gate is fully open…. Nobody keyed in. I pull up to my unit and sit there trying to program the air tags, as I’m doing so a woman on drugs walks up to car, asked me what I’m doing and pulled my drivers side door asking to let her in. I got it out that night and drove out to WA to store it at a relatives. One star.

Joe is so the best

The Property Manager at this location (Joe) helped me out in a pinch and was very professional and informative. Great 5 star service.

Had a really positive experience with this place, Joe provided excellent customer services and answered all my questions in a professional/easy to understand manner. I would highly recommend this place to anyone that is looking for a good storage area.

This place used to be not so great but with the new person, I think his name is Joe, the place is so much better. Their new staff is awesome. Place is maintained well.

Had great customer service

thanks for your help yesterday, you helped me find a storage unit at another location . thank you so much

Joe thanks for all your help

Joe’s the best! 😁

Thanks for helping me find a storage space that’s worked for me.

Thanks Joe R. for all of ur help. Your awesome. You answered every question I had about the storage spaces.

Joe was so great. Thank u so much for all your help

Thank you Joe, great customer service!

Joe was great excellent, great customer service

Joe was great! Answered all my questions with a smile!

Michelle is awesome! She is very nice and helped me find a cart to bring my things up!

Michelle L. has been so great and helpful with my storage needs. Always very nice!

Trustworthy spot for local storgae

Pearl and Joe were so helpful and accommodating. They went above and beyond to get me situated

Received specific instructions via email to check in at rental office on site during business hours to be given gate code / access to my storage unit. Arrived Friday at 2pm (during business hours) and there was no one at the rental office. I had already arranged to have movers with moving truck full of my belongings meet me there. Public Storage cost me an additional $160 (hourly rate) to have movers sitting there waiting with me until I was finally able to get a hold of someone from Public Storage who gave me gate access. Over the phone. Which they could've done ahead of time instead of giving me incorrect instructions that cost me money. I specifically asked about the $160 they had cost me and there was no attempt to make things right by crediting my account. Worst storage facility experience ever. *Update 03/09/2024* After contacting Public Storage's support chat and informing them that a $160 account credit is the least they could do, (and considering a bunch of my own time has now been wasted dealing with this fiasco that they are clearly at fault for) and really a $260 account credit would be more appropriate at this point... The support agent put in a request for an account credit, and now I just received a message saying that a $25 account credit has been applied. Twenty. Five. Bucks. Naturally I politely told them this was either laughable or just a straight up slap in my face depending on how how you looked at the situation, and then the chat agent just closed the chat dismissively without warning. AND NOW, Public Storage has the nerve to charge me LATE FEES on the past due payment that shouldn't have existed because they should've credited my account immediately. I'm seriously considering PAYING to have movers move the contents of my storage unit to a unit another company. Just to avoid supporting this company or handing over any more of my money. Worst... Storage... Unit... Company... Experience... Ever. *Update 03/27/2024* Now just received a "NOTICE OF FORECLOSURE AND SALE" email from Public Storage threatening to sell my belongings at auction. I tried responding to the emails they've been sending me about payment and they don't even go through. That seems shady as hell. Sending an email threatening foreclosure and sale and when I respond to it my email just bounces back? The specific hours for their support chat and the hours for the office at the storage facility are not convenient/ideal time frames for me to be trying to call and discuss this situation. Especially because the last time I went out of my way to contact chat support about my late payment they just abruptly left the chat without warning. And now you're charging me more late fees and threatening to sell my belongings at auction? Whelp, my apartment flooded, all my belongings have pretty much been destroyed, I had to foot the bill for the movers hourly when Public Storage was clearly in the wrong and I shouldn't have had to wait in the first place. And now they're threatening to repossess and sell the last of my moldy water damaged items because they refuse to credit my account when it's obvious they already should have and I haven't even been able to get in contact with them about payment. Seriously? How do these people sleep at night?

There was no employee in the office when I arrived with a loaded U-Haul during posted office hours, during a very stressful and time constrrained move. When I called the number posted on the door, there was one to answer the phone, or show up to verify my ID so I could enter the gate code. I had to pay extra to keep my U-Haul overnight. The next day I showed up at the posted hours, again, with my still loaded moving van, and there was, yet again, no one at the office on a weekday at 9:45 in the morning. I called the managment number severl times, waited for an hour, then drove across town to purchase a storage unit with a different company. After siginig a contract with the new company, and a quarter of the way in to loading my belongings in the new company's unit, I finally got a call back from the property manager. It was after noon.. I understand not allways having someone in the office at posted hours, staffing can be difficult. However, when thats the case, the manager on call needs to be ON CAlL, and answer the phone, or call back in an any semblance of a reasonable time frame. It was increibly unprofessional, and needlessly stressful. When I called customer service for what seeme to be an obvious refund, I was transfered arround, only returned $19.99, and it took three days to hit my bank account.

Allen and Rowan provided extremely professional and efficient service and exceeded customer expectations!

Not open at 12:44pm on a Thursday.

I’ve had a pretty horrible experience with Public Storage. I have rented different units at different locations over the years. One of my units was burglarized and possessions stolen from my unit. Important to add that the insurance you pay for did not pay out for my incident of being burglarized, leaving me without tools and housewares I had to replace. My recent unit has left me absolutely discouraged from ever doing business with them in the future. My current location in Portland, N Gantenbein Ave, has been a bit of a headache. I’ve had a unit there for a little over a year until recently closing it out. It was a bigger unit and was absolute hell trying to get any accountability from management to fix my unit. The light in the unit did not work at all, leaving you in the dark while in your unit. It was an unsafe situation that they never remedied, and caused some incidents of falling. This should have been fixed before ever renting it out to a customer. They do absolutely no legwork to get repairs made that need repairing before renting them out to the next person. An absolute lack of professionalism and building maintenance. And issues that may be had are difficult to bring up with staff….cause staff is never there. They charged me for an entire month upon closing out this mess of a unit on the first of the month. I’ve gotten the run around a lot with the company and staff as a whole. Unprofessional, unreliable, and incapable of being there for any inquiries that are had. I’d try to find another storage company not associated with Public Storage in any way. You will get more respect for your time, money, and security of your belongings as a customer elsewhere. Wishing you the best in your decision of where to bring your business as a customer.

OnWhen I'm there no employees are there. 5 the storage units are dirty when you first get your unit if you want it clean you have to clean it yourself.

I have had the best experience with public storage today! Michelle was so helpful, kind and very nice! I highly recommend storing here!

Michelle was so awesome she stayed over on her own time to help me figure it all out she was so helpful and went above and beyond to help me not to mention she was so nice and knowledgeable customer service like that doesn't happen anymore these days thank you Michelle for all your help a happy customer here! Thank you!

i moved out on may 1st and gave them notice. however they keep bugging me and then want to put a lien on my storage when there is NOTHING in it. its hard o find a human to talk to and they wont answer there phone and no one is on site there, very bad company

Pound for pound customer service champ

Thanks to Michelle I was able to get my code and my account up to date!! I just wanted to leave a review for those looking for storage units with good rates. AWESOME EXPERIENCE WITH, HER GREAT CUSTOMER SERVICE, THERE TO HELP ME AND FOLLOWING UP THAT WAS A PLUS THANKS AGAIN+++ I would definitely recommend the Public Storage (Gantenbein Location)!! Thanks again Michelle you rock 🎸🎶🎵

Nice Public Storage crammed into a tight spot but once you are in there it's fine.

Not secure, my storage unit was broken into. The doors are made out of plywood and easily opened. I wasn't notified by Public Storage that my unit was broken into. There appear to be lots of people walking around the facility who don't have a unit rented. With the elevator broken, it's impossible to get to the upstairs units at times. Since the units aren't secure and you aren't guaranteed access, don't waste your time and money here.

Quiet and out of the way. Perfect spot to have a unit if ur trying to stay low key. Only issue is the lack of access to second level when the elevator is out of service.

Stephanie was very helpful and nice

Michelle was amazing and very knowledgeable about everything public storage related it's a pleasure to have people like her in Portland to help you out..

Michelle was very helpful and flexible!

Michelle was super helpful!! She was flexible with timing and very thorough with the lease agreement! Informative and kind 😊

Paul was incredibly wonderful. He was informative and helpful. He answered all my questions no problem. A very seamless process. Thank you Paul

Betty was super helpful and clearly explained all the particulars of renting space at this facility

Betty was very helpful and made everything super fast and easy I cant be more thankful!!

Great. Place

I had a great experience with Paul. I helped an 84 year old friend rent a storage unit, and he arrived a little overwhelmed and confused. I called and Paul stepped up big time to guide my friend through the process and even helped him extra in many ways. ! Thanks Paul for five star service.

Paul was Great. Did his diligent research to find me the proper Unit .

Easy to set up and made everything easier to finish.

Janelle was very sweet and helpful, 100% recommended!

Janelle was professional and nice! I highly recommend this place!

Very helpful and knowledgeable