Had a great experience getting my storage needs met, Fred was a very helpful and delightful individual. The units and location are clean and secure and I implore everyone to store their excess here.
Nice staff, clean facility, easy access with app. Great experience.
Fred is an amazing property manager and the facility is clean and easy to use.
Fred was a great help. Thank you!
Fred was awesome! Very helpful! Made this quick and easy!!
I have had a wonderful experience! This location is very clean and well maintained! The property manager, Fred, is very accommodating and helpful as well! I highly recommend this location.
Love the space. Huge drive in space and very clean. Great to access. Saw great reviews. Moved stuff from each coast because facility started increasing rent rapidly every year and was far over normal monthly rental for new unit. This contract doesn’t specify a yearly change, just a right to change with 30 day notice in contract. After 5 months was just informed of over 30% increase. Of course, now seeing this and knowing they have reserved the right to do it anytime with 30 day warning, starting to look for another option and move it again before we get shipped overseas without options. Can’t afford rent increases of this size on this timeline. Excellent option for several month storage, not considering it a good intermediate term anymore and definitely not longer term.
Fred was fantastic! Best storage experience I have ever had - makes me want to be a long-term renter. The space is new and clean and well designed. This is definitely the best storage space in the Beaverton area. Great service!
Clean and Secure! Fred was always awesome and available.
Free would have gotten 10 stars if there was an option. Incredibly helpful, kind, and informative. Made everything quick and easy.
Thanks Fred you’re awesome
Fred was great and made renting a new unit as easy as possible.
Very clean facility and friendly staff. I would live in this place if they let me
Fred is amazing. Always friendly and helpful.
Interior lights only stay on like 20 seconds then you have to move outside, in the dark mind you to reset. Plus, it’s not the cleanest storage about.
Fred is the best! He help me warmly as I don’t speak English very well.
Fred is amazing! What a great storage unit!
Fred was amazing and very helpful….i would use this facility again!!
Helpful staff, secure unit easy to locate, reasonably priced.
Excelente servicio muy amable 😀
Fred was great! Clearly led me through sign up and important bullet points of rental, advised me on how to get the best price and was very polite while doing it!
Fred was very helpful & friendly! Made me feel like I understand everything going forward. Thanks Fred!
Fred at your Public Storage facility in Portland is the absolute best! Amazing customer service and an outstanding employee!
Thank you Fred!!!
Kim and Fred were great here
Very friendly and helpful. Public storage is clean, secure and temperature controlled. I will use them again in the future for any storage needs.
Kim is the best, she helped me out a lot, thank you Kim.
Clean, safe , reliable . Affordable. Manager is extremely helpful and goes above and beyond . Can’t say enough good things .
Simple and easy, great service
Rented when moving with a large shipping container. Fred met the driver when he showed up an hour early and made sure everything went smoothly. He always returned calls and really made my time here nice. Space itself was large enough for our things, and available carts made move in very easy. Sometimes the app acted up, but was generally good.
Seems great, easy sign up, and Fred was a great help!
Fred was amazing in helping me get into a unit fast for my daughter, thank you 💕
I've rented storage units from several places over the years, but I can confidently say that Fred, the manager at this Public Storage location, is the best I've ever encountered. From day one, he has been exceptionally friendly, incredibly customer service-oriented, and always goes above and beyond to ensure a smooth experience. Fred is polite, understanding, and genuinely cares about his customers' needs. His dedication to making the rental process hassle-free is unmatched. If you're looking for a place to store your belongings, I highly recommend this location thanks to Fred's outstanding service.
Fred was great. Very informative and was very honest on price and where I could also save a little. Thanks man
Very clean and well kept facility.
Fred is so polite and friendly, he always says hello and knows me by name. I highly recommend this facility to anyone looking for a storage unit.
Fred made things so easy. Got the perfect storage unit!
Fred has been very communal and helped me when I was having access issues with my codes. Amazing service
Public storage was great. The staff were very helpful and friendly. The pull-in garage was my favorite part. I would store things here again!
Kim was amazing to work with! She made us feel welcome and helped us move in as if she was family. So happy we chose this location!
Beyond happy with Kim’s service!
Fred was the light in some dark days with family loss and helped in every way to take care of moving into storage our uncles things. Thank you I will recommend this unit!
Stopped in to see rental spaces Kim was awesome showed me property will differently rent from her !!!!
Kim was sooo helpful. Great Service. Thank you Kim!
Parking in the bay is anarchy. Just incredibly frustrating the way two cars can render the entire bay impassable for everyone else. The contactless entry via phone app is very fussy.
RATES INCREASE OFTEN.
Public Storage is another case for the argument of keeping your money local. Mom and pop will raise rent ten bucks once per year.
Mr Fred is very good at his job and we were pleased with the service
I can not recommend. Zero customer service. I've never been able to just call and talk to a person. You have to leave a voice-mail, and hope they get back to you same day. The only loading bay access is constantly blocked, and none of the moving carts are ever made available. Narrow hallways and short corners make moving household items, such as furniture, extremely difficult, and the elevator only works half the time. After being here only 3 months, our rent rate is already going up $60/month. There's just so much hassle and money wasted in time and fuel driving all the way here, only to not be able to get inside and access our unit. I've never had this awful of a time at any other storage place I've gone to. They include many hidden fees that I've never even heard of, and I just don't have any good things to say about them.
Fred that works at this location is always so nice and helpful!
5 stars!! Fred was so helpful and I will be recommending this storage facility business to all my friends and family.
Very friendly staff and very clean facility. Would come back again!
Update 6/27/24 - My monthly rate went up, again over 30%. I would not recommend this facility to anyone based on the rate increases alone. If I could change to zero stars, I would.
Update 4/11/23 - Changed to a 1 start as unit went up another 35.xx%.
Changed to 2 star only cause I like the staff. Not happy my storage unit price increased by over 20%.
Thanks Kim! You make it easy to rent another space when I need it! ! Helpful in every way! You and Fred keep this property so nice and clean!
I just moved my property into a unit after online payment. The site closes at 9pm which I knew but I didn’t realize the exit gate would hold me hostage. I am locked in. The gate code machine tells me to see a manager. How??? the place is closed! I cannot log in on the app. I had to call the police to help me exit. What a ridiculous situation. I am nearly positive I saw the site manager in her black suv waiting for me to leave. She just left without offering any help.
Follow-up Review.
The general manager called me directly to apologize for the inconvenience. Despite the fact that it was my mistake on misunderstanding the gate hours. From 1 star to 5.
An enjoyable experience where we had efficient movement of vehicles coordinated by on-site staff.
Fred was patient and supportive during the entire set up process.
Fred provided excellent customer service. Awesome easy experience renting unit. Thank you for your professionalism and efficiency
I recently moved from the east coast back to Oregon & needed to store my contents. I couldn't have been more pleased with Public Storage. They've been wonderful throughout the entire process & time frame for 2 rental units.
I would highly recommend this facility & Fred was the best manager you could ask for.
Fred was awesome! Very thorough, helpful and pleasant! Thank you!!!
Kim was very professional and informational. She is a great Manager and very patient while the whole time wearing a smile. She is a keeper.
I worked with Kim today and she was AMAZING! Very helpful, very friendly and very knowledgeable! She was very helpful and thorough and I look forward to seeing her smile next time!
The customer service and follow-up from both Fred and the woman who assisted me ( I don't recall her name) was friendly, informative and quick. The facility is huge! It is very clean and you can drive your car into a bay area, and get right into the oversized elevator that takes you up to your storage space. There are maps on the wall in case you get lost, and plenty of carts to assist with your move. The space itself was nice.👍
Fred was an absolute delight, he made the process so smooth, was so helpful and is a pleasure to be around. Thanks so much!
Raised my rate from $130 to $170 without any notice.
Fred was very helpful, knowledgeable and friendly in helping us get acquainted with our storage unit and building! Five star service!
I was very pleased to discover that the entire rental process can be navigated online. Downloading the app was effortless, and there was a very congenial employee in the office to show me exactly where my unit is located and answer any questions. The building is located at the end of a very quiet street, so I never felt rushed or stressed. This is where I will go next time, and I will certainly recommend it to anyone else who needs some storage space.
Fred was very kind and patient when explaining the options available
Fred was great today! Thank you for all the help with my transfer today!
Brenden was the biggest help thank you so much!
Fred has been great! Clean atmosphere, air conditioned, best storage facility I’ve been to.
Love the service from Fred. He has been delightful to work with.
Wonderful experience and great, new, interior storage.
Fred was incredibly helpful!
Great experience so far! Completed everything online and it was a smooth process. Seems very clean, nice, and secure.
I luv this pubic storage... Fred the store manager is great he makes u feel like family.
Fred was incredibly helpful. Can, brightly lit facility. Kim was amazing…when we needed to change units last minute she found us exactly what we needed. Great service!!
Kim is the best ever. She’s always been there for me and I value her assistance
She takes her time to help me. Thank you Kim!
FRED is an amazing asset to your company. So sweet and knowledgeable. Welove Fred !!!!!
Fred was extremely helpful and pleasant!
Fred was very helpful getting my unit upgraded
Great on the spot service from Fred! Helped us with locks and codes and a pleasure to work with.
Perfect location. Nice people and very clean.
Fred was so helpful and polite. I would definitely recommend this location.
Clean, efficient facility and the customer service was exemplary! Thank you, Fred!
Fred was very helpful setting up my rental agreement!!
Very friendly and helpful staff. Facility is always well kept. Would highly recommend.
Barbara was wonderful to assist in getting storage unit.
Fred has the best customer service I've had in a long time
My daughter is a college student far from home and needed summer storage. Fred (property manager) and Kim were very helpful to both her and me (assisting the process remotely). After moving in, my daughter reported that the facility is cleaner and more secure than others she’s seen in the Portland area. A+, highly recommend facility and staff!
Kim was so friendly and helpful cut her break short to help us out in need! -So thankful for her making this move so painless!
They will lie to you when you rent a storage unit. I, and my wife were told that the price would never increase as long as we rented the unit (because they were having a sale). Less than a year later they are not willing to uphold their agreement. Don't trust this company.
Such a great experience! Fred is so nice and I’m loving everything so far! Definitely see Fred ◡̈
I've been renting here for a while now.. nice ,safe and secure. Nobody has access to the storage area without putting in a code twice . Also staff are on top of everything. Kim is awesome, helpful, aware of visitors and so is Fred who has always helped me with my payments and I always see him walking the storage area cleaning and maintaining the property. I recommend over all
Great location and space! Fred was very professional and great customer service! My only feedback would be to have bathroom signs by the main door so we would know there is one
I have been a long-time Public Storage customer at the Corby location. Paula’s service today was exceptional. She helped me a lot and was absolutely fabulous at assisting me. I also witnessed her assisting other customers as well in a pleasant and professional manner. Paula deserves a raise!
Kind, affordable, clean, organized & easy. Highly reccomend!
I rented a storage unit for 2 years. I can keep talking for probably 20 mins about how great my experience was with this location and the great staff. I was really satisfied with having my home stuff stored there and every time I needed something, it was accessible 24 hours 7 days a week. The app works amazingly and has everything you need such as your unit location, your storage direction, phone number, contract, your next payment amount, the auto pay , your passcode access, and many more.
Darren and Fred , they were extremely helpful. Darren helped me with finding the right spot for the moving storage company to come and drop off the unit in order to move out my stuff. And Fred helped in every single call I made to answer my question and the driver who picked up the moving storage unit and making the life easier for me and the driver. I highly recommend Public Storage on this location and if one day I had to rent a unit again in that area, this location will be my only choice.
Fred at public storage provided excellent service
Quick and easy account set up
Fantastic service. Fred is great!
Great location, easy access. I've booked online to save few bucks and Fred the store manager make my day easier. Thank you Fred!
I wanted to give a big shout out to Fred, who is THE BEST manager I have seen in maybe 10+ and that goes for any managerial position in any business I’ve come in contact with. He is such a wonderful, respectful and kind person. Public storage is lucky to have him! And let me say, Public storage is so easy to use! Not only is everything contactless (unless you have the pleasure of speaking with Fred :) ) but it’s so clean, secure, and professional! They have elevators, climate control, carts and keyless access. I loved every minute of every experience. Thank you for welcoming me to the community Fred :) 100% satisfied top to bottom!
Great units, great hours, sweet staff and bathrooms !
Fred was extremely helpful in fixing my accidental double reservation. In addition to this he still honored the online sale price.
They keep raising our rates every few months.
Clean, well lit, safe and affordable
Fred was incredibly helpful and answered all our questions!
Easy, smooth fair pricing
I showed up to use the unit I payed money for but there wasn’t a single employee at the location. Called the manager only to get a voicemail. Can’t get into the gate without seeing the manager, but the manager isn’t even there. Yet they say business hours are from 9:00-6:00. Have to wait for someone be else to open the gate to get in. Customer service numbers are useless. Not sure how this place has 4.8 stars. Unreal.
Pay way to much for a small unit. But place is nice and clean.
The best customer service I've ever had thank you fred
East access. Great on site manager. Everything is smooth!
We were helped by Kim. The staff is very helpful and pleasant.
Clean and safe building. Also, Fred On-site manager was super helpful!
Fred will restrict your access to the building if he wants to talk to you and can’t reach you. Your car will get blocked in for hours, or he will change your locks, and you are locked out of a storage that you're paying for at his discretion. Also, beware, there are drug addicts practically living in the units on the first floor. If you turn your back for a moment, your stuff is gone. Highly unprofessional behavior and not worth the promotional offer.
Fred is AWESOME! Couldn’t get better service anywhere else!
Excellent experience! Fred the manager has impeccable customer service skills, exceptional! Thank you!
Clean, organized facility. Seamless move in, seamless experience and seamless move out. Appreciate it and would highly recommend.
We have rented a unit here for over 2 years and have had the best experience. We have never had any problems accessing our unit when we needed to, and the property manager is so kind and helpful. This location is also tucked away, so it doesn't get very busy, which makes it a lot easier to get in and out.
The location is clean and well kept. I always see at least one staff member on site and they are always so kind and helpful. No complaints, and very appreciative of their services.
Friendly service and easy load in.
Come see Fred at this Public Storage facility!! He is absolutely the best…kind, knowledgable, and a great help for whatever you need!! Best service ever at a super clean building!!!
Fred is an absolute treasure! Such amazing customer service.
The loading area is a bit of a pain, though, and should have been built with three lanes (one on each side for loading and one in the middle to get in and out), and the facility needs more carts.
Great experience, safe and clean. Worked with us to get a moving company in and out, all at a good price.
Fantastic in every way. Choose this option!
As a first time public storage customer I have had and I am having a very positive experience. Fred is an excellent manager and host at the 5353 Beaverton location. He has helped me navigate seamlessly from the beginning of this journey to current. I made a long distance move with Pods and I am very happy to say it has been perfect moving my storage in to it's temporary home with public storage.
Fred provided us with 5 star quality customer server at 5353 107th Ave public storage. Very kind and very thorough, wish more stores had an employee like him!
A++++, best and cheapest around. Service is top notch. Half as much in price as everywhere else.
Fred could not have been more personable and professional. The detail of his explanation was right on the money.
Fred is so very sweet and helpful! Makes coming to storage a treat :)
I rented at this facility for 6 months, it was alway clean and the service is impeccable! Fred has to be the best in customer service!
There was a "Kimberlie" that was there this time and she was so helpful and wonderful and I can't thank her enough for helping me. I've been running around scared about a pretty sticky situation I've got happening but she stuck with me and helped me figure out a solution and eased my worries. I'll definitely be coming back knowing she's here.
Absolutely the finest customer service ever. Fred is an amazing guy. His friendly way made an entire family change their moods for the better. Thanks again Fred
Absolute easy experience with security and billing.
I’ve recently ended my use of storage services at this Public Storage location, as I’m moving out of state. This location is clean and safe; my experience.
When on-site during service supported hours, Fred and associate(s) were always accommodating and helpful; meaning the staff is great.
I did have 2-units for a duration and reduced to 1-unit as the price appear rise every 6-months. My hope is the staff gets raises in wages every 6-months!
Location was worked for me, faculty is solid, and Fred & team are there to support the process of storage.
Thank you Fred & staff!
Fred & Kim are unbelievably helpful. They keep the facility very clean. All the indoor units are air conditioned and comfortable during this hot summer. Restrooms avail too! Great place to store your items. I recommend it highly!!
Fred the property manager was very nice and helpful!
Fred and Kim were amazing! Such a nice experience when renting our unit here and they were very helpful on finding the right unit for us! Highly recommend 💕
Fred was very kind and helpful. Great costumer services, friendly, and welcoming. This Public Storage is clean and well organized.
We rented a storage unit from Fred today. His customer service is top-of-the-line. Fred is friendly, efficient, and professional. The facility is clean, heated and air-conditioned. We feel that our belongings are in good hands.
Fred is the man ! Excellent service from start to finish !! Thank you !!
Great service from Fred at the Beaverton public storage on 107th Ave, with easy access to your unit,would highly recommend!
A clean storage facility with friendly staff
My unit was burglarized, and I lost everything I had in it. Security is non-existent with cameras ONLY on the exterior of the building. Of course, the public storage takes no responsibility as once you sign with them, they throw all their liability out the window. This is NOT a secure facility. I would recommend going elsewhere if anything.
Clean, climate controlled storage facility with wonderful staff. We’ve been customers of this location for over a year. Recently, we had to downsize our unit and they made the process a breeze. The app is very helpful as well!
Kimberlie was so helpful! Went above and beyond!
Kimberly was great and made my check-in process speedy and quick! Facilities are clean and it has air conditioning
The site manager, Fred, is on top of seeing all current customers and potential customers have a great storage setup experience. He is very nice and kind, yet holds true to maintaining and upholding the rules set for this facility. I see him out on site often maintaining the grounds and helping people with they're questions. I highly recommend this location just off of Allen Blvd on 107th for anyone looking for a great storage experience.
the service over my 7 month stay was great. the facility is very clean and secure. the customer service representative Fred was very helpful and knowledgeable about what needed to be done. I would gladly do business with this facility again
Fred, the manager, is delightful and very helpful.
We worked with Sascha to obtain our unit!!! She was wonderful and very patient. She took time to explain the process throughly and helped us quite a bit. We really appreciate Sasha going above and beyond and definitely recommend this facility.
Used Public Storage for one year. Never had any problems. Easy in and out!
Fred was very thoughtful and kind! Showed me were my parking stall will be and went over any questions that i had! Excellent service!
Seamless move in couldn’t ask for anything easier
Everything was pretty smooth from booking the storage online to move in.
Fred was very sweet and excellent service thank you
We had a great experience storing our stuff at this location! The building is basically brand new, clean, and secure. Fred, the property manager, is very helpful as well! Highly recommend!
Fred was very helpful and got us taken care of quickly!
Was great. Answered all my questions. Would recommend renting.
Kim was wonderful and friendly, answered all my questions
It's very clean but the loading area could use a redo. When I got there to unload my truck there were 4 cars in the inside loading area. The wait was about 30 minutes. As I was unloading the cars outside waiting for their turn were extremely impatient to the point of making rude comments. Trying to get out was difficult. I eventually had to go outside and open the entrance door and back out. One more thing. For all those people and as busy as it was, there were only 2 carts, they definitely need to at least double that.
This storage unit is beautiful. Pretty new. I give 👍up to Fred. He works in the office. Always helpful, understanding. Just a really nice person. Keep up the awesome work Fred
Fred is Awesome!!
He explained everything in detail and he's very knowledgeable about
Public Storage's Policies and about the Property.
Super simple and very stress free. Fred was a great help making sure we had everything we needed
Sascha is nothing short of exceptional! Her expertise and dedication significantly enhanced our experience as she meticulously guided us in finding the perfect storage space that caters to our unique needs. Without a shadow of a doubt, we wholeheartedly recommend this storage facility.
Every square inch of this establishment is impeccably maintained, reflecting its utmost cleanliness. The premises are securely monitored, providing an environment that instills peace of mind for its users. The facility's location is yet another attribute, as it offers convenient access from the highway, thereby ensuring a seamless experience for every visit.
Engaging with Sascha and utilizing this storage facility truly exceeds expectations, offering top-tier service and unparalleled convenience.
Fred was very pleasant and informative today. Made renting a unit nice and easy!
Fred was kind,caring and thorough what where and how the facility is expected.Very clean establishment !! If you ever need a unit this is the one..😉
Thank you so much sascha for making my searching so easy and stress free. I really appreciated your kindness, hard work, enthusiasm, smile and positive energy! It really flows in the air. Keep smiling and keep being kind! I pray for more promotion ahead !!!
Thanks for everything !!!
It was easy to get a storage unit with Fred. He was so helpful and great communicator. Helped me understand every detail. Thank you Fred!
Rented a unit online for this location 5 months ago. It was initially a great rate. Got there and realized I needed a bigger unit and the switch was an absolute nightmare. No one was there to assit, so I called the customer service number. Was on hold over an hour and no one could help once they came on the line. Once the attendant got there, they kept what I had already paid for the first unit saying they couldn't apply it to a new unit, and they charged me again for a lock. They charged me at the returning customer rate, which was significantly higher, not a first time renter rate, although I was definitely a first time renter. All I did was look at the initial unit I had reserved 24 hours prior for less than a minute. I had not used it at all. Their reason was that they couldn't override the system. BS. People make computers, not the other way around. Had I not been so tired, I would've gone somewhere else.
Also, for the past 5 months, my monthly rate was 126.00. As of this month, my rate is 170.00. Why and why such as steep increase? There is zero reason, other than them raising the rates to whatever they want without adding any value.
Five stars for the cleanliness and overall security. A hard zero stars for everything else.
I just started renting my unit and on move in day my access code did not work at all. The employee tried twice to change my access code and finally just entered in his own code and made me place one of my boxes down to hold the door open. He approached me at my unit after awhile and handed me a post it with my new access code and said that it should work next time I come in. I’m not surprised the last code given to me isn’t working and of course the app also only works for gates not doors. I have never had this many issues with a storage business and it is incredibly frustrating having to extend my UHAUL rental because they couldn’t give me a code that actually gave me access to my unit. Luckily I won’t be renting for long, but I am never coming to this location again and do not recommend renting a unit here.
I was able to get a great unit in a short notice, with an amazing price. Fred, was the one who helped me and he did such an awesome job 👏
So professional, and friendly. I was so happy with the service I was provided. Tnx Fred 🫡
Fred at the 5353 SW 107th in Beaverton was awesome! He was sweet, helpful, and very kind.
Michael at the Customer Support was also very helpful.
Thank you for the excellent service!
Fred was very helpful setting things up for me. I see him everytime I'm there & he's always friendly.
Update: had to get another unit and again, Fred was very helpful!
Fred was awesome and made everything very simple:) Will recommend.
Fred was great to work with. Very professional and friendly.
Fred is awesome, keeps everything working and orderly
Very helpful and friendly lady working
Wonderful service from Fred he did wonderful with all the questions I had and had a great attitude while doing it! Made my process easy.
Great experience. Storage unit was clean & Fred was great ! Btw they open at 9:30am the gates are accessible at 6am
Had a great experience renting here, very clean and attendant Fred was always helpful and friendly. I will definitely re rent a storage here. Thank you Fred!
I had a great experience over the phone and made an appointment to view the storage unit in person and was created with excellent service! Fred is who helped me and spoke with me on the phone the day prior to viewing the unit and he was GREAT!
Fred was the best he showed us the storage units gave us great information and closed the deal we are grateful he was there to help us today!!!
Thanks FRED, for the AMAZING help getting things worked out for a perfect group of units! I recmd this location highly. Clean! Affordable! Nice management! Go there!
This place was exactly what I needed when I was between homes and needed a place to store all my worldly possessions. When I needed an additional unit because I live like a pack rat it was super easy to put onto my account. The only negative note I can give this place is the second level has a spot the smells like someone stored a bunch of cat litter and I was worried my things would smell after several months. I’m happy to report they don’t! Now to the positives: WONDERFUL climate control, even in the un/loading area, which in the heat of summer was a miracle and made things soooo much easier. Just let them know you’re coming as they have minimal staff and lock up the office when they’re making their rounds, so if you forget your code or need something administrative… you might be in for a wait. They do have fantastic communication however so it’s easy to let them know you’re coming by. Fred and Kimberlie are treasures; they know their stuff and are a couple of the most pleasant people I’ve ever met in my life.
Fred was extremely kind and helpful.
Facility is clean and easy to navigate.
Fred and Darren thank you for you help me for rent space for my car God blessed you🙏🙏😊
Fred has awesome customer service skills very pleasant and patient
Fred is a fabulous employee and assisted me with SIX STAR SERVICE!!! Great location and prices too.
Kim was so helpful. She was frendly, kind, caring, She made sure we got exactly what we were looking for. Place is safe and clean. All around great experience. Thank you so much.
Had a great experience renting a space with Kimberlie. Gives me confidence about the space we are using here at Public Storage. Thanks!
Fred was very professional and helpful. Very pleasant to work with definitely five times.
Kimberlie did a fantastic helping rearrange my storage unit problem she went beyond and above to help me if I could give her 10 stars I would!! !
Amazing customer service! Kimberlie was beyond amazing! Would 100 percent recommend coming here for all your storage needs.
Darryl and Fred did a great job getting me my storage rental unit. Great help, fast service, convenient location off the 217, clean well kept climate controlled storage. New location, so most of the units have never been used.
Fred is very nice and very helpful. Excellent service
Fred was very helpful and kind I really enjoyed my experience! Definitely recommend !!
Customer service is fabulous. Fred is top-notch and made this whole quest for storage a pleasant and easy experience. 5 stars. Go Fred!!
If service was like this all around the world, what a sweet ol place this would be!
Manager Fred Made the sign up process very easy and simple!
DO NOT RENT A SPACE FROM PUBLIC STORAGE!! I RENTED TWO SPACES FROM THEM AN THE RENT WENT UP NEARLY 60% IN THREE MONTHS!! ALL THESE REVIEWS ARE A SCAM AS THE EMPLOYEES ARE MADE TO URGE THEIR NEW CUSTOMER TO GIVE A POSITIVE REVIEW WHEN THEY RENT THE UNIT....MY RENT WENT FROM 237 PER MONTH TO 408 THIS MONTH....AN THE HOURS YOU HAVE TO WAIT ON HOLD IS INCREDIBLE..SPENT 1 HR 47 MIN ON THE PHONE WITH CUSTOMER SERVICE....AN THIS IS MY 11 CALL IN 5 DAYS
Had a great experience, definitely recommend this place!
Fred was extremely helpful and courteous. He answered all my questions. The facility was clean and well maintained.
Fred (the attendant) was a dream. He ensured I understood everything about the rental and offered fresh insights into the facility's features. He even had all sections of the contract memorized and was able to recite them from the heart plus explain them in easy-to-understand terms. He's a keeper.
Fred is a superstar, so helpful and proactive when i got stumped with the online system. Really cool setup, with the covered loading/unloading bay, made getting everything out of my car much less... wet, lol! Thanks for making my return to the Pacific Northwest start out on the right foot!!
This property is super clean and staff is really friendly and very supportive to the customers. List access is really convenient to move larger items to the storage unit. The staff kimberlie, Fred are really awesome. Thank you for your support during the move. Really appreciated
Seems like every time we swing by to our storage unit there's something going wrong with the access/door/ability to get in.
Great experience! Quick and efficient. Fred was incredibly thorough and helpful every step of the way. Love how sparkling new and upgraded everything this facility is. Feeling lucky to have found this location.
I don't actually know what the prices are like, but I helped my daughter get her stuff out, and this place is like Fort Knox! Their big role up door is like something out of Star Trek. Once inside that, another secure door to get into the storage areas. Nice carts to use to roll your stuff out.
Fred was so nice and helpful
I had such a great experience renting a unit with Fred. He was so kind and helpful, answering all of my questions and giving me multiple tours. I’ve had a very excellent experience, and my interaction with Fred’s customer service made my day!
Wonderful and clean facility with excellent property manager!
Fred Was AWESOME and provided an awesome service ! Thank you
Incredible helpful and responsive to unusual billing structure we required.
I think this storage place is amazing. It is clean and neat and only left one star off because there were not enough wheely carts to accommodate all the people needing to reach their storage units.
I like all of the security in place. How easy it is to use the app to get in and out. And being on a dead end street makes it feel like an extra layer of protection.
The manager was delightful and as helpful as possible. But yah, more carts to get to the units!
This store 5353 SW 107th is by far my favorite Storage facility yet. 👍👍 Great customer service, clean, air conditioning, and no one loitering everytime I come with my children. I love it.. feels so safe.. I'm very happy with this facility and tell everyone about them. 👍👍
Extremely kind customer service
Fred, the Manager, was very, very helpful when issues arose with a bad entry code and when movers said a bigger unit was needed. He returned my phone calls very promptly. He bent over backwards to make everything right! A gem of an employee!
Fred is amazing! He helped me quickly and made this process smooth!
Fred was very kind, and informative, walked me through all the policy's and procedures effectively
They were very friendly efficient and helpful. I recommend highly. Fred presented everything very professionally and made sure I understood the process, policies, property layout, and all amenities even though I had arrived late in the day. Fred took his time with me and I appreciate that. Definitely come see Fred if you need a clean, reasonably rated unit!***UPDATE 6 MONTHS LATER***
Fred is still just the most kind, honest, and accommodating gentleman, but my rent has increased from $63 to $84 following a month that I struggled to pay. I paid late & paid the late fee. I paid the following month on the 5th within the grace period but I was locked out of the unit and the lein fee assessed. It cost me $145 to rent my unit that month after the late fees (not fee but fees, plural - why multiples Idk?) and the lein fee. I almost had my belongings auctioned off! I was always under the impression rent was due on the 1st but grace period was through the 5th. I was told it was a system glitch that caused my lein assessment& ultimately lock out, and that they couldn't fix it. Then they tried to site loopholes in the contract as to why the 5th was now considered late after 6 months. All I know is as soon as I showed a sign of financial struggle they were ready to auction my stuff - tried to add so many fees that I couldn't pay...shady business. And why cat I speak with the upper management making these decisions?
Fred is the best! He is so sweet and friendly! Made me feel right at home. He made sure I had the right size unit by showing me more and helped me work through all the issues and logistics, and managed to still get me a great deal! He is so helpful and I really felt at ease which is sayin something for me lol
I just rented a 5x10 unit from Fred. This public storage location is squeaky clean, and Fred provided incredible service. They also have contactless check-in through their app, no more code entry!
Fred is the best. So nice and professional
Well I made 2 bedroom Apt work in 8/10"
Great location. Lots of space, easy access and easy to use carts. Perfect storage for my move.
By far the least painful experience I've ever had getting a storage unit in my life Fred was amazing can't believe renting a storage unit could be so easy it's like somebody created rules and public storage and Fred decided to ignore them and actually give customer service. Places like a New York City apartment if you can get your hands on a unit you might want to hold on to it even if you don't need it just because they definitely don't have places like this at all anywhere Ive been to
Fred gave great customer service, I am very happy with the facility and service
Easy process, great service and very clean space!
Love this public storage it is brand new it is very clean it is very convenient to get to your storage customer service very friendly very nice other customers also very nice easy and easy out with the code rotation of cars when unloading is very convenient and a very good location
Very helpful staff! Storage spaces are a little shy of listed dimensions, but other than that, really great!
Kimberlie and Peter were so nice and helpful!! Highly recommend!!
Had a fast and easy service from Fred, covered all questions.
Fred was very helpful with getting my storage unit set up. It was very easy to transfer to a larger unit which I ended up needing!
Great storage place. Needed a storage place by the next day, I went and got one that day online. The place has nice access and carts to help move stuff inside an elevator to access your unit. When I was done using the storage unit it was super easy to stop renting the space. I just went to the office and they did it there for me, less than 10 minutes. 10/10 recommend public storage
This is the perfect place to store your belongings! Fred is always super helpful and will do more than just explain where your storage is located, he walks you through more than once so your comfortable with the steps required for in and out of the facility and is always available for any questions!
Kim was super helpful in (a) accommodating my request for a larger space and (b) helping me find a last minute crew when my moving company didn’t show up! Highly recommend this place - super clean, convenient, and friendly!
It would be nice of access was 24 hours a day. This location is relatively clean, and other people seem to get in and out fairly quickly so you don't end up getting blocked in.
The storage unit is large, the facility is clean, and the staff is very kind! I will go back to this storage unit any and every time. The area is safe and very secure and reasonably priced. I would highly recommend.
Fred was awesome to help us get our stuff settled
I’ve been a customer for the past few months (since this location opened) and have been very happy with the service and offerings of this location. Super guarded and I appreciate the covered space for moving in during unpredictable weather. The agents are friendly and always accommodating.
Fred was outstanding. Knowledgeable and professional. Thanks for everything Fred. The new building is also extremely convenient and beautiful.
New facility that is very clean and high quality. The unloading and loading zone is in an enclosed areas so works rain or shine. Customer service upon checking was excellent - showed me around and explained all details of facility.
Fred is awesome, the whole process was simple and easy!
Fred wad very thorough and gave the best customer service I've received from any company in years. Fantastic service!!
Nice and clean. Took a while before figuring out where to park (i.e., within enclosed space or outside in the open, behind the gate or before it). A sign with guidelines or time limits would help tremendously.
Fred is the best and so helpful and professional. He tried to get me the best price but was limited to what public storage offers. Thank you Fred!
Clean and secure facility. Staff was very helpful.
Great customer service and rates. Clean and well taken care of. Def recommend.
Outstanding service, great attitude.
Had a great experience with the Fred, the manager who was on duty. Fred called and set up an in person appointment and gave great customer service when I arrived. Fred also answered every question I had. It was a great customer service experience.
Very good experience. 15*10 enough for my extra staff . Door open with a code and there is 7 carts during office hours very convenient to move your staff . I got a good deal for the price not sure if there is a new upcoming deals
Great service & fast check in.
Fred did an outstanding job explaining everything and showing us around. Great experience getting a space!
Fred was awesome in helping me see the facility and understand all of my options! Facility feels safe and secure!
Great service, horrible business practices. I reserved a spot that clearly stated 87$ for the first floor. Which they have said their hands are tied and they can't honor. I even walked in to show them on my phone what I had. Still nothing. Once I go to the checkout and pay, everything was good until I got a text saying my unit was on the 2nd floor. Apparently they don't even have 10x15s available on the 2nd floor! They probably do this to all their customers, but I refuse not to speak out about it. It is unacceptable to falsely market like this.
Great service. Quick and easy to set up. Fred was wonderful and helped determine what size storage would be best. Everything is new, clean and bright.
New, clean facility. Manager Fred was very thorough and helpful getting me set up with our unit.
I was able to get a unit, and then change to a smaller unit over the phone from a hosp. bed! Fred was wonderful. Was a very seemless experience.
Fred… they don’t make people like him anymore. I found black mold at Uhaul Storage, I had to find a new place immediately with a full truck! It was close to closing time but Fred stayed and made sure I could unload. Fred goes above and beyond customer service. He is kind, helpful, and really enjoyable to work with. I hope he gets tons and tons of bonuses because he really comes to work everyday and gives 250% to the customers. Thanks again for making a stressful last minute move so easy.
Fred was the most helpful and kind person I have had the pleasure of working with in such a very long time. He was very prompt returning my calls. His smile and friendly disposition was greatly welcomed during a very sad time in my life.
The storage is clean and so reasonable. Fred was incredibly patient and helpful, kind and courteous. All my questions were answered and I am so looking forward to doing business here. I'd give 10 stars of the app would allow it# Thanks PS and thanks Fr
Great service, friendly and very quick!
Fred is amazing with his services. Very friendly helped us very good. Showed us the storage and fixed the lock. I recommend this place.
Fred was a super helpful, friendly, very clean facility. Would recommend!!
Fred was awesome and fast to help us with all of our questions!
Very nice facility, all brand new! The new gate system is very good and the Property Manager Fred is awesome and helpful!
Fred provided great customer service and showed us around the unit. I thank him so much for his level of professionalism.
Fred is the best! Awesome, superb customer service. Clean friendly place. Very professional.
Fred was super helpful to open up an account with them and managed to get exactly what we needed!
I rented a storage unit for my business from this location. Fred was very kind and professional and he answered all my questions. He helped me to find the proper storage for my needs and made the process very easy.
Fred did an outstanding job as we went over storage options for my business. The facility is brand new and very impressive features like a covered roll- thru area and easy access freight elevator. By far least expensive storage options compared to current market rate. I am very delighted with my experience here so far.
Fred was outstanding in customer service . Great facility !! Must rent here