Keagan at hospitality rd was a pleasure very efficient with needs and answered all my question with ease would highly recommend
Keegan and Jessica were amazing. Easy access, the property & unit was so clean. Customer is alive and amazing at Public Storage. Making the worst period in my life so much easier. From start to finish a+ service!
Very professional service. Clean unit. Property well taken care of, well lit and well secured. No mold. No mildew. No bugs. No rodents. Without requesting one I was twice given a discount for long term storage as a customer appreciation service. I am going to use this location again whenever I need storage.
The whole process was very easy and convenient. Mike was very helpful and courteous.
Thank you for going above and beyond. Jess and Kegan are the dream time. They took the time to help me with going over everything. Great folks at a great facility.
The employees are fantastic
This is a great facility to store my items.
Pleasant moving experience with Keagan and happy with the Public Storage experience
Was great unit was cooled no items were damaged check out process was quick and easy
Booking wasn't hard, and my stuff was left clean and dry after months in storage. No complaints.
I used Public Storage for my son who attends school nearby. The facility is in a very convenient location. Great customer service. I met Keagan on both occasions who is knowledgeable and courteous. The unit size 5x5 was clean and met our needs. I would definitely use them again next school year.
I take back my initial review of this company completely, I wouldn’t even give them a 1 star if I had the choice. Completely unprofessional and they partake in sneaky and fraudulent behavior. They will tell you one thing and then you later find out that is not the case and they also charge you for time you never even spent or used the storage. I’ve already filed a formal complaint and would not recommend this facility if it was the last storage space on the planet. I regret EVER using them.
Mike was absolutely wonderful to say the least! Very personable and friendly :)
amazing storage place that helps you out with your rates super hospital and nice. Joe was awesome too! Great worker!
Keagan was awesum with everything. He answered all my questions with everything I asked. Thank you soo.. much
Nice and clean inside, finding the numbers was a bit confusing.
Easy process to use this storage. Skip was helpful
Joe is fantastic thx for the help
Who makes it where you need a code to EXIT the parking lot. Wouldn’t recommend just for that annoyance.
The process was very smooth. Mike who was at the desk was very helpful and communicative.
Mike was an fantastic customer service person! Helped us choose the right storage locker within our needs and budget. Will recommend this location to people nearby!
Mike was very nice and gave great service. He made renting a unit very easy and I will defiantly be coming back here every summer.
Awesome and immediate service. The manager T was very polite and helpful. Couldn't expect anything better.
There can be a long story here, but I'll make it short. I don't review many places, but I am going to easily take the time to review here. I was tired I moved across county, I drove for three days and exhausted needed a place to store my stuff. T helped my travel and exhausted brain out took me step by step through the rental process, gave me any information about the locker and honestly the city I needed. We haven't had issue thus far, and I cannot be grateful enough for such a friendly face and a nice welcome to the city.
Just spoke with Tim. He was extremely helpful in securing my reservation for a storage space required for the end of December. Explained the details and the steps necessary to make it hassle free. Great service!!
It’s a thing, I rented a unit after leaving my job and started my own business using the smallest storage space. Eventually plan on renting a larger unit for a something special.
A great place to store your stuff. Great job 👍👍...Thank you very much for making it so easy.
Joe and Matt were phenomenal today! Not only was I in a pinch but also in a hurry and they were more than happy to prioritize me to help. I cannot say enough about the professionalism and customer service they provided. It's good to know that your belongings are in good hands and that Matt and Joe really care about the customer.
I just found out you can review your storage place! These guys are great. You think, they're boxes with doors and a lock, how great can they be? Every problem, issue, question or whatever, they have helped me cheerfully and figured out what it was that I did and straightened it out. You know, just like you'd want. App is easy to use, but also this particular site is very secure and has a great staff. 5 stars!
The space itself is clean & secure and the staff is helpful however the advertised $1 first month is not accurate unless you rent on the 1st. They do not prorate months which is, in my humble opinion, an effort to rip people off.
T was in office and helped me create my online account for the app! Thank you
I've always had good experiences. But 4 stars because the gate is broken most the time. That's not very good security.
Computers were down, but that wasn’t an issue for T as she was able to help me get set up with no issues. A great problem solver for when things weren’t working as this was for my business and she was a great help
Jess was super friendly & helpful! Nice to finally have a climate controlled space to keep seasonal items and extra stuff out of the way, while renting a small apartment.
The employees at this location were extremely helpful and made renting a storage unit here a breeze. The employees were very helpful.
The manager, Jessica, was so helpful! I had to coordinate a drop off of a Pod that I then needed to unload and she was awesome in helping me coordinate everything. The space I rented has plenty of room for me to go through my stuff and it all feels very secure.
Staff was friendly and helpful.
Large storage facility for anyone looking for a storage locker
Everything went smoothly with my rental. Great staff.
Great customer service by Jess, very helpful with information to services and availability and willing to help with all my needs!!!
Great location and very friendly and knowledgeable service. A great experience.
This is the best storage unit in the buffalo area. Extremely friendly staff, great location. Jessica in the office was beyond helpful and clearly knowledgeable.Love that they have an office with great hours to assist!
Joe was absolutely amazing with helping us to get a second unit while we wait to get into our house in a few weeks!
A friend and I came in for a storage unit today. We were greeted with amazing customer service by Amanda. She was very helpful and just a joy to talk to. I been to a few storage places where the customer service wasn’t great. I must say Amanda did such an amazing job and had such patience and a great attitude. So thank you Amanda. I’m definitely gonna come back and rent storage units from you. Keep up the great work!!!
Very friendly! Clean, secure location!
Jessica has always been helpful and courteous. I just upgraded to a larger unit for the 2nd time. She made the transition effortless, smooth, and worry free!
Thank you Jessica!!!
I have been a customer at this location since they opened. Very friendly and accommodating to my storage needs and concerns. I highly recommend using this storage facility!!!
Automatic payment was a problem. It was taken out and put back in 3 times. Charged $20 fee even though it was their fault. Raised rent after 2nd month
Very good service and nice place
I had a great experience at this location. I have stored my vehicle here multiple times during the winter months. Setup process is extremely easy and their mobile app is very user friendly. I just cancelled my unit today because winter is behind us (at least I hope it is, but... it's Buffalo so we'll see 😂). The cancellation process is also extremely easy without any hassle (did it through the app). I would recommend this location to anyone needing storage.
Love this location the customer service is friendly
I just would love to give props to the girl Jessica, everytime i go there she’s always the one working. the walk way is already completely shoveled. i recently had questions about possible needing an extra unit and every question was answered without hesitation this girl really knows her stuff! overall love the attention she gives to her customers like me, just something you wouldn’t expect from a storage unit place really makes all the difference
Great service! The receptionist, Jessica, was a huge help. Super nice lady.