Public Storage Self-Storage Units at 5002 2nd Ave, Brooklyn, NY

This storage facility is amazing. Always clean and always willing to help out any way they can. Lisa has provided great service for me since day one. I would recommend anyone to store at this location.

As a customer at the sunset Park location, I want to thank Lisa the manager for her outstanding customer service, she is above 5 stars, thank you.

This is by far the worst storage experience. Hours are limited. The bluetooth app doesn't work. Carts get used up fast. Elevators shut down frequently. Open late and then randomly shut down for "lunch" when there's two employees. In its busiest times, they shut down a bathroom "for employees only." They need new staff asap

If i can give 0 star I will! AVOID this location if you can! .they try to upcharge you for everything and 0 absolute 0 help or assistance from the employees on site. Im also pretty sure they do not have a/c or bad A/C at 2nd floor ( however they say they do) as every time I go to check on my things the air is so humid and stiff so Im aimed to get the coats out there. They also would like to upcharge you saying they cannot make online reservation fixed and move it the day you wanted and phone support cust rep is horryfying wasted 2 hours trying to fix smallest issue and thry did not manage to resolve it! As well after 4 months of rental they will automatically raise your rent sending you a email notification without any explanation or any warning in advance like 25% up and you will be forced to pay it in my case it is not possible to move as its a studio apt w furniture. But dont fall for the prices as thry gonna raise you 25% up after 3 months! Stay away from this location 5002 !!

I recommended public storage it’s a very nice place clean and there very courteous when you talk to them in the office

Orquídea muchas gracias por el servicio k me brindas cada vez que voy al storage te lo agradezco mucho..recomendaría este sitio solo por ti. Gracias

I rented a storage here , nice and clean storage everything was nice and quick easy to access . I want to thank Orquidea for her amazing help today she is the best & easy to communicate with. Thank you !

Public Storage is good company to do business with. PS is always ready to service my needs. Lisa is always present to respond my inquiries. The service at this facility is always 5 star. I'm glad to be a customer with PS.

Mostly terrible experiences working with this company, including multiple instances where employees misled me. Corporate policies also rife with predatory behavior. Avoid if you can.

From the moment when I entered through the front door, Orquidea greeted me with a wonderful smile and introduced herself.  She asked how she could help me, and I explained my situation and what I was looking for.  Orquidea immediately started to research and provide me with the current information available and even made suggestions on what would be beneficial.  Orquidea then escorted me to view what she had suggested and allowed me to ask many questions, which she answered without hesitation.  Orquidea was very sweet and extremely polite.  She made the visit comfortable and my decision easier.  She displayed a caring attitude and professional demeanor, something well above what I could have expected.  Orquidea showed true professionalism in her abilities while performing her duties.

Muchas gracias orquídea por tu ayuda muy buen servicio me diste gracias otra vez

Worst customer service ever and very rude staff

Orquídea thank you very much for your service .

There are never enough carts for customers. Some customers took 2 or 3 carts at the same time and staffs did not help the customer who asked to share one cart, unfortunately. Very disappointed.

I give one star, because as I was employed working with this company for the 5 months I was doing my best to work for this company, reason I quit this jobs I find to much Abuse, I have to do 4 Position for $ 16.00 hours for 40 hours but have to be Travel around other places, can not stay in the same place where I Applied to... I like this job because I thought was just work front Desk but is not like that have to clean until and security to all units that I finders so Dangerous for women to check, I was worried about my safety.. I felt very sad and I got so disappointed, even I thank for opportunity that was given..

It is great! More space and people who works there are very kind!

Lisa has provided 5 star service from the first day I decided to rent at this location. She always so helpful and very much informative. I will recommend this location to anyone looking for great customer service!

Lisa and orquidea helped out so much, they were every kind and respectful, this public storage is clean and everything looks great!

Orquídea y lisa me dan un buen servicio cada vez k voy al storage gracias por todo..

Jennifer muy buena atencion exelente el recibimiento

Orquidea was very helpful when I was inquiring about a storage unit. She provided all sizes that were going to to work for me. Amazing person and service!!

Orquidea gave me a excellent service I will recommend this location 100 % thank you for your help.

Miss Lisa gave me the nicest storage available, when I had to transfer to the new one, also the lady, Orquidea in the front, showed me the better option. They made my day!

Bothered me about payment before even a month. Missed one payment b/c my card had expired. Left messages for days, asking me to call them about an "important matter." Got their vm every time I called-back. Received notice of lien and that my belongings would be sold.

Those darn elevators are always out of order!

orquidea - appreciate the patience and her knowledge as she provides great costumer service thank you

Orquidea is truly a gem She took tr he tome to show us other options that can work for us and allow us the time to Figure out what we need to do to get our reservations srt

Love this location, plenty of space to park, the facility itself is modern and well lit. Got a great deal online and booked my spot seamlessly. But what made this experience 5 stars was the excellent service provided by Orquidea and Lisa. They helped me tour and look through options with a big smile on their faces, in contrast to competing storage facilities nearby. Would highly recommend if you're in the area!

Orquida is the best in customer service Always helpful

Orquídea gracias por tu servicio

I freuntly purchase auction rooms at the sunset location and Lisa and orquidea always make it a smooth and easy process. They are always so pleasant and provide great customer service.

Thank you for the quick service Orquidea and helping me get settled right away!

Orquidea thank you for helping me to find the right storage

Lisa and Orquidea has provided 5 star service every time I visit the property. The property is always clean and the service is always on point. I will recommend this location anytime!

Wonderful helpers like Orquidea helped me through the process quick and easy

Orquidea and Lisa both very helpful and polite, they made the process super easy. Definitely glad they were there.

If only there was an option for negative reviews this place would get a -10. This company does not know what the word RESERVATION means and they certainly don’t honor them. They offer “reservations” online and when you make the reservation, the website states that they will hold the unit for free and that you have until the move-in date to claim your unit. However, what they don’t make very obvious to you is that at any time during your reservation, they can give the room to anyone who walks in willing to pay for it. In my case I had a reservation at the Sunset Park location in Brooklyn and the so called “manager” called me the day before the reservation is ending to let me know my move-in time was 2:00 but the reservation was good until 5:00. She asked if I still wanted the unit and informed me that I had until 5:00 the following day to move in to the unit. I told her yes, I wanted it and that I will be there tomorrow. I showed up at 1:30 and was told that my unit was no longer available. Why would she call me the day before to confirm only to give it away to someone else before my move-in time. Couldn’t she at least let the other person know that my reservation ends in a few hours or at least call me back to see if I really was coming on. Needless to say she had 0 resolution for my situation. Horrible customer service. I would never recommend this place to anyone.

Lisa y su amiga fueron muy amables y encontraron un espacio de acuerdo a mis nesecidades sin duda volvería a contactarlos exelente servicio sin duda las mejores

Lisa y su amiga fueron muy generosos conmigo me dieron un espacio de acuerdo a mis nesecidades sin duda les recomiendo este lugar exlente sercicio tienen un 100 muchas gracias se les agradese

Lisa was super very professional and pleasant location very convenient and easy access

Great service from Mrs. orquidea pleasant and facility very clean

Avoid Public Storage at all cost! They sold my property for $90 after I told a rep in email I would be paying the rent the following week. The balance was racked up due to fees they added themselves totally to $268. They sold my belongings for $90 and had the gall to ask that I pay remainder of balance. I’m healing from a knee injury and just got back into physically working. I’d understand if the balance was $500 plus. The business model for this company is outdated and should be changed.. it was a poor decision to sell so low when I contacted to pay like I’ve been paying for over 6 months. I was told if I don’t pay it’ll go on my credit. But that’s what they’re going to have to do because they’re no longer getting a penny out of me. I have to start over after what they did.. and still want my money… what am I paying for.. AIR? These contracts are robbery… sell your own items if you can

DO NOT use public storage at all if you can help it!!! "First month $1" doesn't include a $29 one time admin fee, and my rent went up **twice** from $174 (Sept 2022) to $238 (March 2023) to $264 (Jan 2024), which is over a 50% increase in just that time. In case you don’t read the rental agreement closely, it states they can raise the rent whenever/by however much they’d like. On top of this, there’s also $15/month insurance on the unit in case something happens. I called to explain I'm a student having a hard time paying, and they'd only grant me $26 off a month for 3 months. They also barrage you with calls if your rent isn't paid on the 1st of each month, and there's a $47.60 late charge by the 8th of the month if it's not paid by then. OH and the staff is always rude and if you're working 9-5, best of luck with the hours at this location. The elevators are super slow and there’s only 2 elevators for 4 floors of hundreds of units. No cell service also. Overall, this is absolute robbery and no transparency, the company’s aim is to rip you off at any chance -- try your best to give away/sell or throw out your stuff!!! Junk services can remove large items, even paying for this will save you thousands vs public storage.

Yeah, I have friends that you spell big star. It's over there in i'm pretty sure it's good

Terrible place! Do not use this place for storage. Both elevators are consistently out of service. One elevator is understandable but what type of business would have both elevators out of service during the prime time of the month (end/ beginning) when people are visiting their units the most? This has been my experience for the past year. On top of all this, the front desk attendants have the worse attitude in the world. Recently, when people came to inquire about how they can get items downstairs, a young woman at the front desk responded, "I don't know how to repair elevators so I cant help you". Trust me, don't use this place for storage.

This place is awful pretty much through and through - I gave two stars because they at least keep it clean - but there are only 2 elevators for the entire space and usually one - and occasionally even BOTH are out of order. Carts are pretty scant. Far too many options in the area to settle for this one sadly…

Orquídea thank you for your help

Overall the place is clean and safe. I moved my stuff here because they offered a much cheaper price online than at my former storage unit. I made a reservation online for the lower rent. When I went in person to finalize the rental, I was told the unit was no longer available, that it had been rented earlier that day. They offered me a similar space for a much higher price. I stood my ground and suddenly there were several units available at the original price. Nevertheless the rent went up a few months later, however the price was still lower than what I was paying at my former unit. Don't move here on the first or last day of the month for you'll end up paying your moving crew a lot to wait around for the elevators. They raise the rent about every 6 months. I moved my stuff to a nearby storage facility that charges a lot less and does not raise the rent regularly. So far, so good.

Very CLEAN storage space!! Great customer service!! Recommended!!! Affordable prices! Special thanks to Lisa and Mike for the warm welcome !! AAA++++

While looking for a unit to store material, I called Public Storage and had the pleasure of working with Chantele. She was very professional and helped walk me through the steps of renting a storage unit. Chantele also took the time to make sure I understood how to properly access the building and answered any additional questions that I had. Need a facility that is clean and has accommodating staff? Definitely reach out to Public Storage, you won't be disappointed!

Orquidea gracias por tu servicio y ayuda contento por tu servicio recomendaria este lugar 100%

This storage spot has been great. Clean and the customer service provided from Lisa has been amazing. The prices and sizes are very accommodating. I highly recommend you come store with the staff at the sunset location, I promise you won’t regret it.

Lisa has provided great customer service since day one. I highly recommend this facility. Property is always clean and the customer service is always on point. There is no problem that can’t be resolved.

Avoid this place like the plague!!! The best things they have going for them are the clean & safe environment. Elevators are CONSTANTLY out of service. I've been here when both elevators are out of service and you need to schlep your stuff up and down the stairs. To be clear, I don't mean their elevators are down for an hour or two for maintenance... they're down for days and weeks at a time. There was a point when there was only 1 elevator for a solid 2 months. I've even been stuck in their elevators before. The front desk's response? "yeah we know about the elevators. We've got someone coming." They open extremely late and close VERY early for a storage facility. If you have a job where you work 9a-5p, you'll never be able to access your belongings during the week. If you're OK with that... it might just work for you. Also - that promising price you booked on their website? It will only last about 3-6 months. In your rental agreement, section 2.2 states that they reserve the right to increase your rent whenever they want, whatever frequency they desire, with no cap on the increase. I booked my rental space with them on August 2, 2022 for $286/month. On December 2, 2022 (4 months later) my rent jumped to $369/month. On September 2, 2023 (10 months after my first increase) I'm now paying $422/month. So, 13 months in, I'm now paying nearly 50% more than my original agreement price. Public Storage, as an entire brand, is not worth the hassle. Stay away!

Awesome

Chantele saved my life! I was stressed moving and had to change my reservation last minute. I thought I would have to pay 2x or lose my reservation but she helped me out!!! Thank you!

Fui en busca de storage orquidea me dio un servicio exelente le recomiendo este sitio a todos los k necesiten el servicio gracias por tu ayuda

Lisa and Orquidea has provided top notch customer service, the facility is clean and well kept. Prices are decent. I’ll recommend this faculty anyone looking for great customer service.

Ms. OrQuidea is very nice and she helped us quick and easy!

Orquidea provides great customer service. Please rent at this location.

It’s always a great pleasure when I come to sunset. Lisa alway greets me with a smile and is always available to help and come up with solutions with any of my endeavors. I’ll recommend anyone to store here.

Very friendly atmosphere, friendly crew, very informational and honest. Very helpful didn't try to push me aside and assign a storage room for me took the time to show me and asked if it meets my needs. I'm a very happy customer at public storage. Also I see some reviews complaining about elevators, I've been here several months and 1 elevator does go inoperable but they fix it as soon as possible, haven't seen 2 elevators out at the same time. They have signs that say "don't hold elevator doors because it will leave it inoperable," but people don't like to read or listen. I highly recommended this to my family and friends, close, convienent, and secure. Almost forgot to mention the loading dock makes it easy access.

Very friendly atmosphere, friendly crew, very informational and honest. Very very helpful didn't try to push me aside and assign a storage room for me took the time to show me and asked if it meets my needs. I'm a very happy customer at public storage. Also I see some reviews complaining about elevators, I've been here several months and 1 elevator does go inoperable but they fix it as soon as possible, haven't seen 2 elevators out at the same time. They have signs that say "don't hold elevator doors because it will leave it inoperable," but people don't like to read or listen. I highly recommended this to my family and friends, close, convienent, and secure.

Orquídea gracias por tu servicio

I came in the other day to ask a couple of questions and the staff was extremely rude. They acted as if I was bothering them at work. They didn’t want to give me their names but I heard the other worker call the rude girl who didn’t even put down her phone, oricida? Needless to say, I won’t be storing my things here.

Lisa, Orquidea and Michael they are always very helpful and courteous, always going the extra mile.💯👍 We recommend public storage.

The ladders are super wobbly and Oruidea is simply unbearable. Steer clear of this storage and try literally any other

Don’t let the comments about Orquidea fool you. She begs every person she signs up to leave her a good review… she is the most obnoxious, rude, inconsiderate and unprofessional worker I have ever met. I get that the storage closes at 6, but that should not mean pester and harass your customers to leave at 6. I told her I was finishing up and instead of asking “how much longer” or something of that nature, she tells me how I am now trespassing… it was 6:05. She continued to be rude so I succumbed to her nasty energy and argued back. How did this woman even get hired?! If you like being treated with decency, choose another storage.

We are very grateful for finding this storage place in our area! And we want to give special thank for Orchidea for her assistance and help us to make right decision about size of the storage space, thank you for her attention, kindness and her smiling face, it’s very important nowadays.

Excellent!

This was my first time renting a storage unit, and I had a lot if questions and concerns. I’m so thankful to all the staff members working with me, especially Chantele for guiding me through the process with kindness and patience. 10/10 experience!

Great facility! Clean and climate controlled. So 5 stars for that alone. Some of the services and the goods sell are subpar, though. Had unit for two years 👌🏾 Don’t open any storage unit without a plan to close 😃

Chantel she was for all info and amazing help getting the storage I needed!.

Very wonderful customer service Paula was lovely. Clean space. Edit & update: since Public Storage took over the hours have shortened and the service isn't as strong.

I thought it was bad with two SLOW elevators. One of the elevators hasn't worked for over a week. And now they jacked the price of my unit AGAIN. Also they went from 7p to 6p during the pandemic. I've spent thousands of dollars over the years. Unless you're a business, just get rid of it. F. This. I'm out.

Orquidea was a great help! She solved all my issues and got me checked in quickly! She is so kind and definitely deserves a raise

My visit at public storage Wednesday, May 4th, 2023, Ms. Oquidea, took care of me very professionally and I left very satisfied.

The Lady who helped me was very nice! Thank you.

Michael was friendly, responsive, and was super helpful, going above and beyond, and was patient with my many questions. He's a gem. The location is clean, quiet, well organized, and it's not hard to get to and there is not a lot of traffic, so it feels pretty stress--free considering moving is generally stressful. Well done.

Nice, convenient and good customer service

When I went to look for storage Lisa and orquídea gave me a great service I will recommend this storage 100%

Orquidea muchas gracias por tu ayuda

I had an issue with the payments toward my rented space and the manager there— Orquidea, helped me out to the best of her ability, she’s very understanding and was mindful about what my needs were. I am eternally grateful. *two thumbs up*

This location is great however the public storage corporation in general is not. I switched to Public Storage because the other place I used raised my fee to well over $200 for a 5x10 unit. I began with public storage in 2019 at $97 per month, they raised me to $107 in 2020, $145 in 2022 and now beginning February 2023 to $189 for a 5x10 unit!! Ridiculous. Guess I’m moving out…again.

Mi estimada Orquídea me ofreció un servicio excelente. La atención fue muy grata.. Recomiendo su asesoramiento. Es la mejor 💜 👍🏻

Orquídea y lisa gracias por su ayuda durante el proceso del rental

Mi esposa erika rento una unidad en este sitio orquídea me dio un buen servicio gracias por tu ayuda

Orquidea me dijo un excelente Servicio recomentaria Este sitio

Orquídea and Lisa thank you for your help I will definitely recommend this storage to anyone

Muy buen servicio y muy amable la persona que nos atendió 😃😃😃😃 orquidea

Orquídea thank you for you good servicié

Sophie was very good great personality great customer service

Public Storage is a clean space, easy access and a convenient place to store your things. It’s secure and works well for me. Orquídea was very pleasant and helpful. Very informative and respectful. She was ready to show me the space and walked me through everything. Thank you! Very pleased

Thank you jodie and Lisa for your help and patience today it was appreciated

It's ok. Getting expensive.

They just doubled my rent from $61 to $121. The only notification I received was a mailer like it's 1999. I rarely write reviews, but this is unacceptable.

Shannon was super nice

I was at the property yesterday and jodie showed great patience and customer service* if you ever need storage I recommend public storage on 2nd avenue

We have the rental for one year. Now they increased $50.00 more and the service of Customer Service is "zero". Everytime we needed a cart, is nobody in the office to unlock. So many people angry just in one day they needed a cart. Thanks! we moved out our things already.

Jodie and Jeremy were very helpful the property is clean and has excellent parking options.

Orquídea was very helpful very friendly. She helped us every step of the way to set up a unit. Thank you for your help.

Michael was very helpful, nice, and informative.... The facility is extremely clean, secure, and safe... I recommend it for anyone who needs to store their property...

Orquídea una señora muy amable buen servicio si recomiendo el citio

Orquídea, es una persona muy atenta con profesionalismo y respeto para los clientes yo recomiendo este storage por ella

Clean Facility Friendly Management Great Location Thank You Lisa and Jeremy!!!

Thank You Public Storage for a great rental experience clean and secure is what I wanted I received it Jeremy and Lisa very professional!!!!

Orquidea and Lisa were great help and i would highly recommend this storage facilty. They were pleasent and very patient. Thank you ladies!

Orquidea and Lisa are very nice. Thank you for your help. I would recommend this place

Lisa has provided excellent customer service. Always clean and presentable. I would highly recommend this facility!

Hours are 9:30-6p M-F and 9:30-5p weekends. Closed on holidays. Need to take a day off from work to access personal belongings. There are codes to the elevators. There's no reason why this cannot be accessed outside of those hours. Upon signing 3yrs ago, this was the promotion. Very upsetting.

Locks clean and secure. The late fee multiplies fastest than IRS's. It's turning into extortion.

Orquidea gives amazing service! Def would come again.

Fui a rentar un segundo espacio al 5002 2nd ave en Brooklyn ny. Orquídea y lisa fueron muy servicial en lo o yo buscaba. Recomiendo este storage al 100%. Gracias muchachas por su ayuda.

Lisa was amazing and very kind, she made my experience incredible. Thank you so much

Orquidea is lovely person, helped me to chose the right storage. Happy with the service.

Orquidea gave me excellent customer service.

Orquidea muchas gracias por tu servicio.un placer aver rentado en este sitio

Orquídea had exceptional attention and was very helpful and attentive in helping with our needs. She really made our transition a smooth experience.

Thanks you for your service orquídea and Lisa

Amazing services from Orquidea

Jada was great very knowledgeable and a great help very satisfy.

Jodie was a delight during my move in. Great customer service. Truly appreciate all her help.

I did my rental today orquídea was very pleasant

Jodie was very kind and helpful . Great customer service .

Jodie was very helpful I will recommend public storage to my friends

Orquidea thank you for you help very professional building nice and clean

Great prices, always clean.

Lisa and Orquidea was a great help. This place is quick, easy and clean. I apprecite their help. I would recommend this location to anyone looking for storage.

Lisa is the bomb!!! The place is clean, I have not had any issues with my belongings being ruined, the place is really climate controlled (unlike a previous place I stored at that said they were “climate controlled”)…I highly recommend Public Storage, you will be happy here.

I rented a unit on line when I went to the property to find my unit orquídea was very helpful thanks you so much.

Orquidea gracias por tu ayuda renta dome el storage.

called in to ask questions and Jodie was very helpful and courteous !!! Thank you jodie