I have been using the Public Storage at 1020 N. McCarran Blvd. for some time. I find the manager Brenda to be very helpful, considerate, and knowledgeable. She has been nothing but professional when addressing my concerns. Thank you Brenda!
Once again Brenda came to my rescue!!!
We chose this storage place due to its easy accessibility. You can easily get a semi-truck with a 53ft trailer in and out, no problem. The storage units are clean, the office is well kept, and the staff are great. But Brenda is the special sauce that keeps the place running. I had a small issue with my unit door, one quick call and no more than 5 minutes later she's out there helping out. Thank you for being such a professional.
Brenda was very helpful, friendly, and knowledgeable!
Brenda was super friendly and helpful! Thank you so much!
Brenda offered friendly and professional service, beyond what most are accustomed to these days. Grateful for her help.
Awesome.
Friendly and reviewed all info.
Clean and ready for move in.
Rented a small unit for just over a year. Brenda in the office is a gem!! Always available and helpful, especially when I was out of town. Good value and easy access. Will return if the needed.
I had the best customer service at this location. Brenda was amazing. She checked up on me to make sure I was ok because this storage locker was one of my family members that is no longer with us. I appreciate everything she did for us and would reccomend this location. Thank Brenda for your amazing customer service. I highly recommend this location. Thanks again 😄
I have to say, I was not looking forward to cleaning out my mom’s storage which was over 15 years old. It was such an emotional experience and thankfully we had Brenda there to help us with everything. Her kindness alone made our day so much easier. She also helped us with everything we needed and more!!!!! Thank you again Brenda for all your help, I highly recommend this location!!
The manager Brenda was very nice, as well as professional, efficient and helpful getting moved in. Everything was in perfect order, and the unit was clean and waiting for me when I arrived. I would recommend this storage facility to anyone!
Brenda was so gracious and helpful ! My first time renting a storage space. Could not ask for better customer service and care, Brenda is a gem.
Erica was such a wonderful help and made the whole process easy to handle for a first time customer.
Public Storage Erinj. Vp.👀 See.
Brenda was awesome. Thanks for all the help. Definitely recommend.
Affordable prices and great location, I have had my unit for a couple months, no issues. Brenda, the manager, is very nice and drives around throughout the day making sure everything looks good and clean. Great experience so far!
unsafe unsecure place. Do not store your stuff here it will get stolen
Helena is the best ! She really cares about the customers and makes it her duty to fix any and all problems that she is able to. As a valued customer that is very important and show's why we need real humans for this Job ! Thank you very much Helena !💪💪💪
Brenda was awesome!! Very professional and knows her job. Very friendly and very helpful.
Brenda is the best. I would give 6 stars if I could
We’ve rented for a year and everything has been great! Location and security and cleanliness are great. Brenda has been wonderful! So friendly and helpful. Especially if you have a kid at University of Nevada Reno this place is perfect. I highly recommend it!
Brenda was amazing! The unit was
Clean and easy to access ! $1 move in for the first month ! And affordable !
I just want to say thank you to Brenda for being more than helpful. She is awesome, and like I told her I’m glad I got to speak to a real person and not a kiosk.
Nae the staff member at this storage place is a very nice & caring person she truly cares about her customers & go the extra mile to make sure customers are happy and content so if anyone ever need a unit to rent make sure you deal with Janae because she will take good care of you..
The app is great, and there is no contact to set up and use. Used a couple of times in move emergencies, and they've always been great. Location is central to north Reno. Roof top pool under construction. Open bar on Tuesdays.
Brenda is an absolute god send. She helped me in such a stressful time. And got me into a unit that j had lost my keys for, then found, and was on a time crunch. She played by all the rules and helped me follow the rules of the move I was currently in. I can not speak highly enough.
Shay at the Storage facility on McCarran in Reno, NV was very nice and supportive. When I need to book a storage room again, I will reach out to Public Storage. The online staff mirrors th onsite staff.
Thank you.
Brenda has been very helpful and working with me through my financial situation and has been a very positive and friendly person to work with. She is awesome!!!!
Brenda at Public Storage was super helpful! She patiently answered all my questions over the phone today about getting a storage unit. Her friendly and knowledgeable assistance made the process so much easier. They even sent me this map with directions to my unit in the storage complex. Thanks Brenda! ⭐️⭐️⭐️⭐️⭐️
Very long time customer here. Highly professional and polite local staff, clean facilities and very convenient location for my needs. Local staff just repaved the parking lot and it looks great! My only reason for leaving Public Storage was the national company raising rates again. If you’re looking for a storage facility, I would highly recommend.
Super nice and very informative.
Brenda is the best! She is always very helpful and a pleasure to work with. I couldn’t recommend a better person to get help from. Public Storage is an awesome option for all of your storage needs.
If you need a place to store your stuff this is the place to do it. The Public Storage on MaCarran. You will interact with Erika, the property manager who is amazing. She treats you like family, is very understanding and will help you in any way she can. She is the sweetest manager I have ever met.
Thank you Erika for all your help! You’re the “BEST”!!!!
Thanks for helping us out with storage. You have a great employee with Brenda working for you!
Brenda helped me twice with my storage she is such a sweetheart
Cheryl and Brenda helped me with my auctions and were so helpful and knowledgeable! Definitely don’t mind coming and seeing them.
Do not rent from this place, unless you want to be ripped off. Not sure how they think it is ethical to raise the rent price $100 a month within less than 1 year.
Nice storage space but way too expensive!
They drive the price up too frequently and too high.
They don't take cash, only credit. So i will be buying boxes elsewhere
Friendly and cheerful.
Today I spoke to Brenda. She was very nice and very, very helpful!
Brenda a great person very helpful
Brenda is the BEST! I bought too small of a unit online. She was extremely helpful transferring me to a bigger one. Friendly, fast, and efficient. Thank you, Brenda!!!!!!
Brenda is a great property manager. Nice & helpful every time!
Brenda was fantastic, extremely helpful, and professional.
Have been very nice to me...
Brenda is an excellent associate working for Public Storage on 1020 N. Mccarran Blvd. Reno Nevada. She knows what she is doing. She's quick with pulling up your information on the computer. She helped me to get a good monthly payment for my storage unit. She's very professional and friendly. Good Job !!!!
Brenda is amazing!!! Hands down awesome customer services, and she really went out of her way to make sure all my needs were met, with in reason! Thank you
I’ve had Terrible experiences with other public storages but I have to say I love this one! The staff Brenda is always so nice and helpful. Every time I needed anything she went above and beyond to help me!!!! Very clean and affordable and they always have good deals. I highly recommend getting a storage here!
Thank you for being so helpful Brenda!
Brenda rocks! We were taking apart a bed in the unit to move it out and she was out and about on the cart and was able to help bring us a couple screwdrivers to use since we didn't bring one. Thanks Brenda!
Brenda was amazing. Very professional. Thank you
I moved from one unit to another on August 7th but had paid rent at the first unit until August 31. Public Storage refused to apply the unused portion of the rent to my account after I was told they would. Even worse, I'm sure they'll rent the unit before the end of the month and double dip on the rent.
I want to update this review. A corporate person from Public Storage named Devin contacted me and genuinely cared about the negative publicity. Devin credited me the months rent toward my new unit and followed up to make sure I was satisfied. I wanted to comment that I'm satisfied with the resolution and appreciate that this company actually was concerned about the negative review. I have increased from 2 stars to 4 stars!
Kathy was very helpful and accommodating for my daughters move in.
Kat was amazing! I lost my keys and they were able to cut them same day. I was so happy to not have to have a lock smith out to do that. Saved me big time.
This was my first time at this location ( 1020 N. McCarron) Kathy (Short Kathy) is very Helpful,kind,and Courteous.I will definitely come back here for my future storage rentals and plan on telling anyone that's looking for a locker to give this place a try first.
Kathy was so helpful and went above and beyond. We had a hiccup trying to close out our storage shed, but she was able to solve problems immediately. She was patient and even when I got a little buddy about being locked out, she was very understanding.
I had a wonderful time talking with Kat/Kathy
She was so helpful and made sure I was getting exactly what I wanted. She was super nice. She made it super easy for me to get my storage unit right away! Great customer service!!!
Thank you KAT KAT. I appreciate you being at the storage on a Sunday and being able to help me out and being kind. You made the process of getting into my storage unit very easy. Thanks again
This place is in an easy location and is clean. I like clean.
What sets it apart from other storage places is the staff. They are obviously helpful but in particular is Kathy. She is knows her stuff and is a crack up.
If you need storage use a reputable company. Public Storage is the place to go. And Kathy will make you smile.
I had a great experience with Kathy, she was very informative, friendly, and helpful and made the renting process easy and seamless!
Horrible.I rented a space, was told the hours, was NOT told the gate had been broken over a month and the hours had been drastically cut to business hours only. Can’t get into this location before 9:30am and can’t get in after 6pm. Spoke to the district manager who tried to tell me the gate broke after I rented, but the property mgr AND customer service confirmed it had been broken long before I rented the space. They have been totally unwilling or incapable of adjusting the rates due to the restricted hours and can only keep repeating “I’m just doing what I’m told. We can’t find anyone to fix it” instead of “we are keeping someone onsite until dark to keep the gate open because people work and sometimes have to move.”
I have had a few storages in the past and I've never once had such continuous great customer service from anyone the way I have with Public Storage. I've had some times of struggle and I can't thank them enough for being understanding and caring and working with me and helping me out. The entire staff is literally so kind, helpful and professional and you can actually tell that they do care about you and what's going on in your life and they want to help you keep your stuff. Never experienced such with any other storage company. Thank you Public Storage! Shout out to Helena for being awesome and extremely kind and helpful!
Great service great staff
Outstanding customer service! Worked with us in a time of need. Would recommend this storage.
Great on site employee here from Sacramento, very friendly and very helpful
Kristen was such a sweetheart. She helped me to bring my things to the unit, offered me water and shared her wifi spot. I felt in good hands.
Came on the the property today to vacate my unit and Jackie that is up from Sacramento is great. She is so helpful need more workers like her
Was on the property and a lady name Jackie was very nice stopped and talked to us and asked if we needed help. She is so nice👍
Jackie is very cool and nice
this place has been Great! I have always rented with them the last 10 years and never one time got bad service!! thank you so much Martha you are the best excellent service!
Friendly staff and clean/secure units. Only criticism: if you lose your lock key and you don't have bolt cutters, it will take them 3-5 days to cut your lock....so don't lose your keys.
Very professional. the hours are great the staff is courteous and professional it was very smooth to get rented and it's a great view of reno..probably my favorite part.