The young lady at the office advised me I could save money by doing it online. When we called, the woman was very helpful and it took about 5 minutes to get everything done.
Terrible storage unit. They make you purchase a piece of trash cylinder lock for $20 - the only lock that fits their units. I have 4 storage units - 3 of the locks are frozen and will not turn. I have visited the facility 3 days in a row and there is no one staffing the office. Additionally, access to the building using the app doesn’t work. You have to get out of your vehicle and use the keypad. They blame it on poor WiFi in the area. When you call them on the phone you can only leave a voice mail - never a live person. On top of all this, the rate goes up continuously. I am vacating this facility as soon as they help me open my 3 units.
with defective locks - that’s assuming someone calls me back or is finally in the office. Until then I am their hostage.
Very clean storage facility. Easy to access
Luckily I asked this question about pricing before finalizing my booking. I see that other users experienced outrageous price hikes. They also advertise 24/7 access but it's an extra charge. They require you to carry insurance. This place was dead empty when we went to check it out this week.
Clean. Well run operation.
My wife and I have a unit at the Stafford location the woman at the front desk helped me with my gate code when I couldn't get the gate open. She was very helpful the only issue I had was that the gate wouldn't open on the app.
The good: Convenient location for me, the facility has carts and bathrooms, and the app is easy to use.
The bad: The rent increases are ridiculous. My rate went up about every 6 months with little to no warning, and not by a small amount. I moved in paying under $100 for a 10x10 unit, and after about a year the rate had climbed to $323.95 per month. One increase alone took me from $187 to $251.
You are also required to purchase insurance, which adds to the monthly cost. You also have to purchase a lock specifically for their units. You get to keep it when you move out, but since it only fits their units, you are basically left with a useless lock unless you use Public Storage again.
The app was easy to use, but the easy-access gate and door features never worked properly for me, so that convenience was basically useless.
During a snowstorm, the facility was also essentially inaccessible because the parking lot was not plowed. See photos. I was leaving the area and needed items from my unit, so I contacted management. I spoke with a manager who apologized, said it would be taken care of shortly, and told me he would personally call me once the lot was plowed.
By 9 PM the following day, it still had not been plowed and I never received that call.
I have since moved out - would not recommend for longer than 6 months!
Megan was a pleasure to book with . Very knowledgeable . Easy process ! Thank you.
***Update****
After a year . The price kept jumping . With many parking spots empty . I would assume that you would wanna keep the people that are paying on time every month. No, but instead, they just priced me out.
Great experience. Now, I set this as the bar! Every place not offering accessibility 24/7 365, not have accessible restrooms, well lit throughout to properly see into your storage area, Customer service that is friendly and knowledgeable, temperature controlled areas, dry load/unload even on rainy days, just pull indoors. It's my favorite spot.The bar is high!
I am truly sorry I gave you a 5 star rating over a year ago. You keep raising the prices every 6 months to where no one can afford it. Mine went up $100 and many, many multiple units are empty on each floor. You claim to be climate controlled, but back in December 2025 I could see my breath on the 1st floor where my unit is, so how is that climate controlled?? I have no choice but try and vacate as $631 a month is not affordable to anyone!
Posted a great review when I first moved in. Been there well over a year and a half, and it’s been a nightmare dealing with the pricing increases. They consistently promote better pricing to new customers for the same unit that existing customers are in. Forcing me to move out, which I am doing this coming week and moving it into another storage facility, which I was able to lock the pricing in for much longer.
Be careful if you’re gonna sign up for a unit in Public Storage. Once you’re moved in, they will raise your rates. They have this algorithm, which is not in favor of existing customers. Instead, they raise the rates on existing customers trying to lore new customers in at lower rates. Horrible customer service, bad business practices. Happy to share real data for anybody interested? Horrible that I feel this way after being such a long time Customer.
The nicest storage place I found in the area why they've added so many security keypads throughout the facade. I don't know It makes it difficult to get around
This past Sunday (5/3/2026), I purchased a storage unit online at Public Storage in West Creek, and I was honestly surprised by how quick and easy the process was. I was so excited that I packed up my car and headed straight over.
When I arrived, I was pleasantly surprised again by how easy it was to get through the gates and doors. The app can be a little wonky since service in the area is a bit spotty, but the gate codes work perfectly fine and it didn’t bother me at all.
Once inside, I found a cart right away and loaded up my things. Even though it’s a large facility and I expected it to be hard to find my small unit, it was actually very easy. The building was quiet and clean, and I was extremely pleased with the overall condition.
When I got to my unit and unloaded everything, that’s when I ran into an issue — the cylinder key wouldn’t fit in the lock. I honestly thought it was user error at first. I called a friend and a family member to try it, and when none of us could get it to work, I realized something was actually wrong with the door. I couldn’t lock up my belongings, which was obviously concerning.
The next morning around 9:30, TRACEY completely saved the day. She greeted me right away — happy, kind, and incredibly helpful. We went up to my unit together to see what was going on. She explained that before it became Public Storage, the facility used different cylinder locks that were specifically fitted to the doors. When ownership changed, new locks were provided, but some units hadn’t yet been modified to fit the updated locks. Most had already been adjusted, but a few were missed (which happens!).
Tracey took the time to fix my unit right then and there so the lock would work properly. Not only that, but she even checked other empty units to make sure they didn’t have the same issue. I truly did not expect that level of care and follow-through. She genuinely cared about getting the problem resolved, and she made sure everything was secure before I left.
I also learned they’re currently short-staffed, with two people splitting time between two locations and doing everything they can to keep things running smoothly. I’ll admit, I was initially very frustrated — but seeing how quickly and professionally the issue was handled reminded me that we’re all human and doing the best we can.
Thank you, Tracey, for going above and beyond. I’m beyond impressed with how this was handled and I’m very happy I chose this facility to store my belongings.
Highly recommend!
Also, shout out to JOHN as well for returning my call on Sunday while the facility was closed. Thank you again!!
Traci is awesome! So very helpful and pleasure to talk to!
They take advantage of you and hold your possession hostage while they raise the rent and add ridiculous fees because they do whatever they want. Rent went from 50$ to 110$ after 4 months
Amanda gave great service keeping a clean safe environment
A huge thank you to Courtney for helping me switch to a bigger unit! Courtney was so kind, professional, and genuinely helpful throughout the whole process! Courtney took the time to explain everything to me and made sure I understood what was going to happen, which I really appreciated. Made the experience so easy and stress-free. Truly a 5 out of 5 experience — thank you again, Courtney!
Clean, reliable, and secure. Very friendly, helpful staff. They always have made every experience here very easy and go out of the way to meet your needs.
Always clean and amanda is always helpful if I need help with something
Clean and Amanda is very nice
Outstanding customer service from Amanda very knowledgeable about everything in the place. She is kind as can be
Had an amazing customer service experience with Amanda at the public storage. Just a very helpful person. Kind, welcoming, knowledgeable made the process extremely easy and really cared about my storage needs. As far as size, I didn't feel as though I was being upsold. Amanda did a very good job of listening to what my storage needs were and providing the best option available. Highly recommend. Amanda's customer service is top notch.
Terrible customer service, it seems no one actually works there, prices have nearly doubled if not more since we first started using a unit there. Something is always out of order there; the gate or the elevator. It took days to have the parking lot plowed after the snow when everywhere else was already plowed and I had no way to get to my belongings. On top of all of this; they had an issue with a water leak and called to let me know and all they offered was if I wanted to move units… would I really want to move all my belongings take all the time and energy because of their issue?? No compensation offered for the issue. And when moving out I found belongings of mine moldy, water damaged, with mildew and the back corner of the unit was infested with silver fish bugs. Would stay away from this place. Too expensive for all their neglect of a company. They want top dollar for the worst service.
Great staff, clean space, good price, very convenient hours to access storage, and extremely clean restrooms.
100% go to place if you deal with the local staff on the ground - which unfortunately in today's Corp world is almost never the case. I couldn't reserve a space at the West Creek, NJ location through the general site due to the site not accepting CC info, but after navigating to JACOB in the office - I was able to get it done tout suite! JACOB was amazing, attentive to my needs, understanding, and bottom line, everything a company would want in a FRONT-LINE REPRESENTATIVE OF A BRAND. He took it upon himself to make a recommendation to expedite my needs that would help his company, and his customer and he got the business done. He further has a recommendation for his Regional that I will leave to him to discuss that would greatly serve his customers... GREAT experience with JACOB, and if I owned my own storage facility, he would be my GM until we owned enough properties to take over as a regional... Thanks JACOB in West Creek, NJ for your assistance this morning - you are going places!
Amanda is great she walked us through the process showed us several units and helped us into the unit that’s right for us!
Amanda is great provides excellent service and keeps the facility clean A+.
Hope you enjoy your rent being tripled within 4 months , a broken elevator , a not plowed parking lot, no hand carts , should I go on ? Awful. Everyone here sucks.
Overall facility is excellent. My only issue is a lack of adequate lighting or even a place to plug in portable lighting in my unit (#1156)
Great Experience!! Great customer service and a low price.
They're expensive! The remote access through the phone app works sometimes. The elevator has been "out of order" for at least 2 months. This site just recently started offering 24/7 access for a huge extra monthly fee. If you do not have that option, the hours of access are inconvenient for me. Being denied access after 9pm is ridiculous. Midnight would be fine. I was inside the facility way before 9pm but took a little longer than expected because I had to rearrange my unit to make room for a few things and tried to leave at 9:03pm and was locked inside the parking lot. The gate kept denying me access to exit. I called the property manager multiple times and NEVER received a call back. I had to call Stafford PD to come and let me out. That's not the first time I've had to call the property manager for other reasons and I have never gotten anyone to answer the phone, was only able to leave a voicemail but NO ONE EVER CALLS BACK! Same problem when calling the corporate 800 number. If this wasn't a giant chain corporation, I'd swear it was a money laundering front. It's so shady. If I had the time, money, and energy, I would transfer my belongings to another unaffiliated storage company. The ONLY things I LIKE about this place is being able to manage my account online AND the bathrooms are super clean!
Property manager is very knowledgeable and runs a great facility.
Amanda is the absolute best! She is always so helpful! I truly don’t like dealing with any one else but her because I know she will always give me the right answer!!!
Absolutely clean environment
Amanda was absolutely wonderful. Top shelf service and outstanding customer service. Very informative and guided us through the whole process. Many thanks Amanda
My wife & I visited the West Creek location this afternoon. We were greeted by Amanda who was incredibly gracious!! She answered all of our questions & explained all of the options as well as a tour of the facility. We will undoubtedly recommend Public Storage in West Creek to all our friends & relatives!!
Thank you Amanda for making our visit a memorable experience!!
Bill & Mary
Facility was very clean, prices were reasonable, and staff was very knowledgeable.
Amanda provided me great information and advice about a possible rental! Ty!
The place is very clean and Amanda is always very helpful
Completely dissatisfied with the service at Public Storage. I was excited to be able to store things at the new Public Storage near me. It's in walking distance from my house, clean and I loved all the automation with the app. On my first visit the facility provided me a lock because all the units use a special kind of lock. I had trouble getting the lock to work. The person in the office told me that I needed to just play with it and that the lock needed to be inserted halfway in order to latch. It didn't seem right but I followed the instructions. Ultimately I was able to get it to lock. A week later, I arrived to put more things in my unit and the lock would not open. When I went to the office, I was told that someone would need to come to cut the lock and that it "might be sometime this week." After a few days of hearing nothing, I went to the office. I was told that the district manager said he was not going to come to the facility to remove the lock and that I needed to hire a locksmith (at my own expense). It was obvious the level of service from this facility was not good and I decided I would vacate. That day I hired a locksmith who drilled out the lock and I removed my contents and ended my rental. This is the worst and most uncooperative experience I've ever had with a storage facility and I've rented many over the years. Unfortunate. I really wanted to rent here. I ended up going to a competitor a couple miles away.
Great prices, clean facility, fantastic staff. When a debit card tied to my account expired they called to let me know instead of just closing on the account. Such honesty is really appreciated in a business.
I just wanted to say that I’ve been going to the public storage in stafford for along time I seen plenty come and go but Amanda is by far the best I ever seen she is super friendly and helpful and her customer service skills are amazing I feel like this company should be blessed to have such an amazing employee like her.
I highly recommend this storage facility. I spoke to an man named John and a young lady named Amanda who were both very helpful. This facility is very clean, has restrooms that are very clean, I rate it a 10! Its clean very taken care of. Barbara E Taylor
Needed storage space and Public Storage was nearby. Booked my units online without any problem. Had no issues accessing building and unit. Staff was extremely helpful answering my questions.
The storage facility so far is clean and fairly priced for what you get. Management is very friendly and outgoing and was quick and keen to help.
The girl at the desk Amanda walked us through a smooth rental the property was nice and clean with homerun customer service. There were nice carts available for when my wife and I came in. And a clean quiet back parking lot was a nice scenery unpacking boxes to our unit. Thank you public storage and thank you Amanda!!
Amanda at the West Creek, NewJersey Public Storage was awesome. She made the experience of changing my storage unit very easy. I would highly recommend her.
I am moving soon so called about information regarding renting a storage unit and Amanda was very kind and helpful.
10 out of 10 would recommend when I called and got Amanda on the phone she knew all the answers to my questions and had details about pricing and sizes , if you need anything Amanda is your girl !
Amanda was really friendly and helpful. It was really clean too, keep up the good work
very clean space even though they didn’t have my size unit amanda was very helpful and showed me around the property
My experience with this company was pretty good. I was impressed with how they handle everything. Easy process to get everything you need in a decent time frame
Clean building , good prices idk why complicated people put negative reviews also thank you to Amanda for the great service
★☆☆☆☆ Would Not Recommend – Avoid at All Costs
I rented a unit at the Public Storage in Stafford Township (NJ), and my experience was nothing short of a nightmare:
Nonexistent customer service. On multiple visits, the onsite office was completely unattended—signs promised an hour wait for staff, but nobody ever showed. Voicemails and phone messages were ignored.
Trustpilot
Unexpected and relentless rent hikes. The introductory rate was attractive—but within a few months my monthly fee increased significantly with no justification. Late fees were applied automatically when their broken online system prevented payments.
Payment system glitches. The payment portal and mobile app often failed to process transactions, forcing me to call or even visit in person. They added a $20 “convenience fee” just for phone payments, which felt utterly predatory.
Appalling security and infestations. The unit had signs of rodent droppings—rat feces on my boxes and in the corners. Despite repeated complaints, pest control was never addressed.
Insurance issues and reimbursement refusal. After discovering mold and water damage inside the unit, Public Storage refused my insurance claim—not only demanding receipts for old clothing but also citing "limited rodent coverage" as justification.
Suspected theft and broken locks. There were reports of unauthorized access where dressed employees or new renters accessed units and stole property—but surveillance footage was either unavailable or never preserved.
Reddit
Final Summary
This Stafford Township location mirrors widespread complaints across the chain:
Poor and unresponsive customer service.
Hidden or steep rent increases.
Payment system failures that trigger unjust late fees.
Pest problems and potential for damage or theft.
Minimal protection from insurance or refunds.
Unless you have absolute confidence in visiting frequently, inspecting your unit often, and litigating for every dollar, I strongly recommend steering clear.
ugh hate that this company took over 😭 we loved the company prior to public storage!! we gave them a chance, first they demanded you have insurance, okay I get it, wanna be safe. Then they claim they would honor the rate at which the company prior to them taking over, 3 months go by now they up the rate? Thankfully we no longer need the space but PLEASE carefully watch and check your bill every month. They increased our 5x5 too $100 a month, although I’ll agree not the worst price, it’s the constant change ever since they’ve taken over we heavily dislike. All they could offer was moving too another unit to get back into an “intro” rate. Would have never stayed with you guys if we would have known the company wouldn’t stick their word. Staff is nice, place is very clean. But we’d prefer our bill too not constantly increase Every-time they decide to sell to a new company.
Came to the facility to take a look at some spaces. Traci was so knowledgeable and helped us find the space we needed. would recommend.
Bottom line it’s not temperature controlled. Storage units are 85-90 degrees. Don’t store anything there if it needs to be kept in a cool environment
Easy setup and great customer service.
The girl Amanda helped me with my lock I have trouble with she fix and made it better
Vikki was extremely
helpful and understanding
Vick is keeping me here, makes the whole process easy and pleasant
Vikki is the best . Thank you for having her , will be renting another unit soon
Amanda and Vikki were absolutely amazing they kept the property clean and gave excellent service THANK YOU GUYS
After getting nowhere with the (800) number, the District Manager and the team at the West Creek, N.J. facility were truly amazing.
They were able to expedite and assist in getting me into the space I needed after an online error. I truly appreciate the service and genuine follow-up to make sure that the client experience was like no other when it comes to a stressful move!
Vicki was outstanding
Your online reservation system is garbage
Vicki redeemed your honor for me at the facility.
Vikki and John were extremely helpful . Thank you PS
Vicky was extremely helpful! Very pleasant. Explained and answered all our questions and more. We are in business ourselves. All employees should be this Great!!!
Amanda was knowledgeable, professional and was helpful in guiding my partner and I through the process. Highly recommend public storage west creek!
The young lady that signed us up was professional, expirenced, and very knowledgeable of what are needs were.
I recently secured a storage space at Public Storage in West Creek NJ. It was the easiest process with Vicky, who completed the paperwork in no time and answered all of my questions with ease. I would recommend this facility to anyone looking for a clean, very reasonably priced place to store their belongings.
Very happy customer...
Vickie was great to deal with. The place was clean and the prices were good.
Amanda keeps the property and units nice and clean. Amanda also provides outstanding customer service!!!!
Amanda was very kind and helpful
Great experience the location is very clean and organized Amanda was such a pleasure to work with.
Amanda is exceptionally pleasant and helpful!!! Facility is clean, well-lit, and nicely priced. Thank-you Amanda for being lovely and knowledgeable!!
It was a pleasure working with Vicki to secure our unit at the Manahawkin location. She was very knowledgeable and helpful.
My Public Storage experience was all good.
Amanda was so helpful, professional, and friendly. She answered all my questions and made the whole process very simple.
Highly recommend Amanda and Public Storage.
Very helpful and understood my questions. Showed me a few units to see in person the size difference. Got me in a good location knowing a moving company was bringing my things in to help make the move easy. Highly recommended!!!
Vickki was wonderful, very pleasant to deal with.
The area was cleaned and well kept
Vicki and rest of staff awesome. Unit clean and easily accessible. Great first experience
Went in here today 4/25/2025 to rent a storage spot for my son. Vicki was amazing!!!!! Went above and beyond- very clean storage facility! Vicki went out of her way to help me-
Vicki was great!
Very helpful & thourough. Although I've always beenvery independant, ive found myself in a position of greater need of help in theses last few years of life than I'd ever dreamed I would. I'm the giver and caretaker. It seems life has placed me kn another role and said "suck it up" you'll learn how to ask for help if it kills ya. Well...
I live 360 miles away, am in my 60's, living with a life changing disability & my partner of 45 yrs has dementia.we couldn't be sadder having to leave the beautiful state that's been home for us this past 25yrs, reality is, we just cant be here alone any longer. Safety first. While small in #'s, we are so grateful for the family we have. Blessed we absolutely are. They have our backs, are here forever us and are willing to help. It just happens to be NJ that they live in. Soooo, I bought a Condo in a 55 & up 3 miles from the best brother & sister in law in the world & will soon begin the next chapter.
It's the kindness of strangers that can really make a difference. The entire moving process is so overwhelming. Every piece matters. Vickie who manages the public storage units where I'll be needing to use to house some of our things as we begin this new adventure has been just that. KIND.
I appreciate you, the information you've past on, your patients, understanding & I look forward to meeting you in person when we are finally physically there. 👍 & 5⭐️'s. Customer Service can be tough. You're good at what you do.
Thank you.
Public storage in west creek is the best. The managers are helpful and responsive. I lost the keys to my unit and the manager helped me handle the process very smoothly even though I was almost two hours away. Your belongings will be safe here and you will be very pleased with the customer service provided.
The facility is modern and it's nice. But the app is horrendous. The app does not work to open doors, and the large bay exit door does not work properly. At one point, my car was locked in the bay. The access doors and the app need a lot of work; it's disappointing.
The app to unlock the doors is awesome to have, but it's very temperamental. It's hard to get it to open the correct door sometimes. The place itself is great. For the size and length of time, we need it is well worth it. The unloading garage is very helpful.
Great experience would definitely use them again
John was excellent and very knowledgeable! Even got a good price as well with John! Thank you for everything !
Public Storage went above and beyond my expectations! They listened to my concerns, adjusted my rate to make it more affordable for me and let me pay my bill in 2 payments monthly!!! Thank you and I highly recommend them. Samantha the property Manager is fantastic!!
Beautiful and clean facility. Price is great. Good customer service. Easy setup. I got texts immediately and had no issue getting in. Best storage ever!
Vicki was amazing to work with! Super helpful and and she made the process extremely quick & easy. 10/10 recommend!
Excellent facility. Clean, easy access and super staff at this location. Amanda has been fantastic to work with!
Amanda was very respectful and pleasant very respectful thank you so much
Even on a snowy day Amanda was amazing spoke to me about size pricing, property was clean and brand new. Come to her with your storing needs!!! YOU GO GIRL!
Public recently took over 'Extra Space' storage immediately raised the rates, terms and did not honor existing Extra Space agreements.
Very helpful and friendly!
This was first time I used a storage facility so I was apprehensive. The ladies at the front desk were incredible each time I needed them for my 4 month rental. Thank you for that. The facility is in great shape and I recommend that location to anyone. Again, thanks to each of the ladies attended who helped me tremendously. .
Facility is almost new and very well maintained. Front desk staff is always pleasant and helpful. Highly recommended.
More elevator issue than i cared for, also the gate access on phone was sometimes difficult
The best storage place in the world the staff is incredibly helpfull.
Nice storage unit. Well thought out and very clean. Highly recommend as it is also climate controlled.
Very easy to deal with! Easy in easy out. Clean and secure!
Megan was so helpful and informative. It was such a pleasure dealing with her.
Very friendly staff. The facility was very clean, reasonably priced
Amanda was very knowledgeable with the current rates, available units and property in general. The property was clean and well kept. Overall great experience
Very clean inside, staff was wonderful. If you need a storage facility, this is the best
Amanda and Megan were so kind, knowledgeable and helpful!
Megan was personable and efficient! Super easy to work with!!
Great service very accommodating
Very kind nice and helpfull
Clean reasonably priced and excellent staff. Highly recommend
Megan was great and knowledgeable. Very clean facility.
Megan and Amanda were awesome whenever I needed help at the unit. Highly recommend this facility!
Amanda was awesome. Very nice & informative. The units were very clean and the climate control was better than other storage facilities I've visited.
Amanda and Megan are very kind and helpful! Place is super clean!!!!
Place is clean and safe. Friendly customer service as well.
At the west creek, nj location the service was prompt, informative and congenial. Megan is the best
Megan Morgan is awesome! She answered all our questions, was very transparent with pricing, insurance coverages & gave a tour of facility from different entrances. She's a gem you all should keep for a long time. The consummate professional & a great representative of your company. She scores a 10! Thanks Megan. See u soon & often
Megan Morgan was so extremely thorough and helpful during our meeting to rent a storage space. We were very pleased with our experience during this process.
Really easy rental process and through explanation of property and options. Great experience! Would definitely rent a unit from them again!
Very kind women and helped my mother alot
Office hours claim they are open till 6pm. Arrived at 4pm sign on the door said be back at 5. Came back at 5 they removed the sign and door was still locked. Guess people just do whatever now
The staff I spoke with was polite and very knowledgeable. I feel secure in knowing I made the right choice.
They were very professional an help me an my friend or with purchasing an new unit an meeting the other unit I have into one payment. Highly recommend this storage unit to friends an family