She provided amazing service. With clarity she explained everything to me. We need more people in America like her that provides excellent customer service if I could give her 10 stars I would. Thank you again
Great customer service by Kandy! She’s extremely helpful and deep dives issues! I appreciate the great customer service from this location. Thank you!
The receptionist on 30/11/24 was not let me in to use service here the storage and lied that it closed at 5pm but the website did said it close 5:30pm. This is so disappointed that you guys have so many branches but cannot control the right. If this is the discrimination then please check on your employee and verify the customer’s right for retraining your employee purposes.
Candy made it very easy to find the right unit for our company. She took time to walk through the facility and show us the different options. The price and location are perfect.
Rent went up after 6 months, leaving me scattering for extra money to pay. I called & called, left voicemails, and never got a call back. So, I had to plan my return to Raleigh just to take my things out since I could no longer afford the unit. Don't be caught off guard like I was. Prepare to be able to pay for increase in unit price.
Manager Kandy was very kind and helpful in getting a unit ready at the time of moving, ten out of ten recommended thanks 🙏🙏🙏
Customer service was great! Very knowledgeable about the location and all units, check in process is very easy and so is the check out process!
The storage unit was easily accessible and facility was clean.
Michelle was awesome, sweet and patient. Coming from another state and starting new, So it was refreshing.
Candy is so amazing! Super helpful! And very proactive! She made the experience so great while I've been renting from public storage. Thank you Candy for all you do!!!
We were told by the "call center" that we were renting for 30 days and the 30 days started the first time we accessed the unit. We stayed less than 30 days, but those days overlapped into another month. We were charged for another month, even though we were given incorrect information. The manager refused to refund our money and could only say "the people at the call center don't know what they are doing." I, the customer, was penalized because they have incompetent workers!?
TOTALLY UNDERHANDED BUSINESS PRACTICES! The staff is kind and helpful but, the company is ok with raising your rent when they feel the need to squeeze more out of you. When I reserved my unit it was one price. I've had the unit now for 16 months and the rate has increased $44. That is absolutely ridiculous! If I just changed the agreed upon price on my customers, I wouldn't have customers anymore. It's sad that any industry would treat their customers this way.
I've rented a lot of storage units, and this might be my best experience! Kandy was extremely helpful and polite. It was a pleasure moving in.
Charlene was amazing and helped me with all my confusion and needs !! Thanks Charlene !
Kandy services was excellent
I received assistance from Mesha & I absolutely was thankful for the help she provided me with. Would def recommend. :)
Mesha was awesome she helped me out in the most professional and fastest way I'll definitely recommend 👌
Kandy was very kind and helpful. I would tell a friend...
I came in last week and Kandy helped me, she gave me a great price and was very nice. Awesome customer service
Kandy has amazing customer service
Kandy helped me get into storage and made it soooo easy
Very nice staff Kandy and Jon gave me a great price and provides great customer service.
I don't know what to say but WOW
The customer service I received was absolutely beyond my expectations and the facility is as good as I could have hoped and more with the app and wireless gate access. Fantastic place to store your belongings. Would give 10 stars if I could!!!
It was one of the worst experiences I ever had! Ebony Grady was the worst... Her personality was giving angry black women. She lied about me and got me a trespassing citation, The building of my last storage over there had trash & leaves in the hall. I had been there for years, and she forced me out. I was traumatized! However, I never got a chance to say thank you for that horrible experience because I'm now at U.S Storage in triangle & I pay less for a bigger unit ,it's climate controlled, and the personalities are very pleasant always!
Kandy did an excellent job and she was very profesional and took care all my needs today
I talked to Michelle Barnes at public storage and she was very helpful and knowledgeable. So anyone that goes to public storage on capital in Raleigh see Michelle Barnes.
Kandy is very pleasant, kind, professional and knows her skill set. Exceptional service always and this is my 3rd time using public storage.
Kandy is phenomenal. She Helped me tremendously. I don't know what I would've done without her and I've been here for years renting space.
Great value for storage units! Conveniently located on Capital Blvd. The manager, Kandy, is very professional, highly knowledgeable about storage options and needs, and is friendly. She looks out for her customers! Thank you.
Mrs.whitney was very helpful with setting up the ps app on my iPhone
All I have to say is thank you for your excellent customer service Ebony! My rental had gone up a lot over the years and I wanted to see if there was any help to be had. Well, Ebony looked into the possibilities, and to my pleasant surprise, she was able to substantially reduce my rent. A pleasant personality AND helpful! Refreshing......
Extremely rude, horrible customer service. Misplaced the key to my locked unit, and was unable to receive help from the property!! Hung up on me as I was requesting help. Highly unprofessional!
I came in today to make my payment. I met the property manager Helen who was very helpful and helped me with my payment and provided me with great customer service! She was a pleasure to work with, I look forward to continuing business with public storage!
Had a terrible experience where my reservation was not honored. I reserved a space. I eventually decided that I would call ahead to pay for it. They tell me that they actually rented it to someone else. Number 1 - What is the point of a reservation if it doesn't reserve anything? Number 2 - They didn't even proactively tell me that my reservation was no longer available? Absolutely horrible experience
Ebony she was awesome she really took care of me she was very pleasant with my move in
KANDY WAS EXCEPTIONAL!!! Great customer service and willingness to assist!
Miss Candy has great customer service skills one of the nicest persons I met since I came from Chicago she treat people like they want to be treated and feel like I make us feel welcome
Ebony was helpful and made everything so easy. Facility was nice and clean. I highly recommend this storage to anyone! Ask for Ebony!
Kandy was a great help, she went above and beyond for the services I need. Thank you very much for helping me today
Recently rent a unit and it was clean and easy to find highly recommend this storage location. Stay was very helpful also
Eboni is love very helpful
Awesome customer service And Kandy is awesome
Ms.kandy is just the sweetest ever. I really appreciate all her help I think everyone should rent here.
Short dark skinned black lady ( with locs) has the absolute nastiest attitude, (Friday morning June 23rd) I WILL BE ending my lease earlier than expected !!! Definitely will not be renting from this storage company next month ! as long as she is apart of the company ! Very rude and racist . Literally set the tone for my day ! I am fuming !
Most disgusting thing I’ve encountered so far since I’ve been in North Carolina !
Kandy was very knowledgeable and friendly. She showed great professionalism answering all of my questions. I will definitely refer my family and friends to contact her for any rentals they may need.
Kandy was VERY friendly and helpful. She was so easy to talk to and knowledgeable. Her personality is very welcoming and personable. She shared with me discount information for moving boxes and articulated my lease terms so I can understand payment and how I can make payments through the app. I enjoyed talking with Kandy & helping me get situated.
Realy good cosrumer service
Kandy was very help and nice. I really loved her customer service. Thank you for all of your help.
Ebony was great, her customer service was amazing!
1 star (may 30th)
One bad egg can ruin an entire establishment & no one inquiring a storage unit should deal with nasty attitude and an unprofessional employee.
Fast forward June 8th (5 stars)
property manager has contacted me and over heard my concerns which is the reason I edited it from 1 star to 5 stars. I’ve rented here before and it’s always been 5 star service.
Thank you Whitney, kandy & mike ! You
Had a great experience at this location! Ebony was so helpful and let me check the space to see if all of my items would fit. When I needed a bigger space, she helped me find and secure a spot at a location that fit my needs. She was so helpful and I would highly recommend this location to others.
Clean not too crowded but way expensive
Kandy was very helpful and her costumer service was above and beyond. Thank you Kandy
I had a wonderful experience thanks to ebony! She made sure keeping my things here at public storage was worth it.
Ebony was an awesome help or me today!!! She made sure I got exactly what I was looking for and provided Great/ Outstanding customer service. I would recommend customers to go to her 😆
Ebony was most helpful, professional & a joy to work with!!! You should give her a raise!!! Thank you, sincerely
THE MANAGER HERE IS ALWAYS LOOKING TO SELL YOUR STUFF, THEY GO THROUGH YOUR STORAGE WITHOUT YOU THERE! SHE IS ALSO SUPER RACIST AND RUDE! MOVING MY STUFF FROM HERE ASAP.
Sales Associate Ebony greeting me with a wonderful smile and was very kind and knowledgeable of the property. She walked to the unit to ensure everything was in tscked.
Ebony was a great help and very polite and professional. She definitely made the experience of getting a storage easy and enjoyable.
HORRIBLE CUSTOMER SERVICE FROM HERE GO TO ANOTHER PLACE!
Loved the counter human ! She got me set up in a unit quickly! She was so sweet and made sure I understood my situation! Glad to be a customer here! Definitely will keep my unit for a while while I travel
Ebony was a delight to work with while getting my unit !
Excellent very professional staff. Good location as well. I highly recommend it******* more 🤩🤩🤩🤩🤩
Whitney is the best. Got my daughter a storage unit that works great for her! Come see Whitney for all your storage needs she’s awesome!
Well Miss wake me a Public Storage in Capital in Raleigh North Carolina she’s the best you gotta come to give her an award what she did for me no other ones that I was trying to get my stuff taken care of before I went to Miami and if it wasn’t for this young lady I don’t know what I’ve done I would’ve done she’s the best she needs yeah I need to get it together and I need to train other people better and even add an extra ESL class that in those Miami storages over there but here in Raleigh Whitney was the best yo you got the only prize worker in this place
It was a pleasure to rent my unit today Shamone has a great personality and great energy made getting my unit easy and fast thanks a million
הורדתי כוכב אחד שמכיר טיפה יקר המחיר יקר
Shamone helpep us find a storage easy and fast
No light in the storage.. And add 1 more star because the company make a call to my partner for what reason put only one star. EU is a spoke freedom opinions and think so is important explain my point. Thanks for call and pay attention for the costumers.
Whitney is a excellent customer service rep she needs a bonus she is the bomb-diggity I give her a hundred percent.
This is our first storage unit in the RDU area. Ms Tammy is an excellent employee! She's very hospitable and understanding. We are going to enjoy being tenants at this facility!
Ms Yvette was very helpful and and did a excellent job and I couldn't ask for better service
Whitney was very pleasant and helpful!
Linda set me up perfectly with the best option for my home. I’m so grateful!
Whitney was awesome. got a 10x 30.
Whitney was very gracious and helpful. She was quick to answer any questions I had with my unit and helped me figure out where I needed to go. Super glad I came here.
Came here to get some packing materials. Whitney was incredibly helpful in finding everything I needed.
Whitney has been the ideal property manager, she had all the information needed and my service was fast and efficient,
Whitney gave great service to me while I was there and it was very much appreciated will recommend to all my friends thanks.
She is really nice shamone
Came into the store asking could I rent a unit and I met Shamone a wonderful lady helped me fast and made the rental process easy thank you again Shamone
Renting was a breeze with Shamone.....she made my experience smooth and went above and beyond to meet my needs.
Ms Yvette is awesome, she made my experience worth my money and time!!
Yvette made my move in quick and efficient. She’s amazing!