Public Storage Self-Storage Units at 6220 Creedmoor Road, Raleigh, NC

Don’t get handcuffed by this company!!!!! We rented a regular 10 x 15 space with public storage on Creedmoor Road six months ago. When going through the process of getting our storage unit, we were given the option to purchase insurance for our unit through public storage or through our homeowners insurance. We chose our HOI because it was less expensive for the same coverage. After moving a few items in we realized that a mouse had been chewing on a camping chair we had in the space. Concerned about more expensive items potentially being ruined ( leaving us with a co-pay to replace those items/would it be worth it to go through insurance) we brought the issue to the attention of Judith. Judith is a stellar employee who helped us with setting up with PS. She was great dealing with the mouse issue too. Can’t say enough about her professionalism and knowledge. She gave us the option of moving to a climate control unit for the same price as the unit we were currently in. It wasn’t an easy decision to make. Time is precious, and we had already moved several things into our unit. After some consideration, we made the decision to take everything out of our unit and move it to the new climate controlled unit. For the last five months we have been emptying out our entire attic into the 10 x 15 climate control unit. Last week we got notice that the unit price is going up $49 per month! I called the number I had for Judith on Creedmoor Road. Turns out we don’t have an onsite employee anymore. Just a big orange kiosk if you need help at that location! So I left a message and another awesome female employee from the Atlantic Ave location returned my call. I explained to her that I felt like a $49 increase after six months was unreasonable and she sent in an appeal to corporate on my behalf. She said her hands were tied and couldn’t do anything on a local level. A few days later, I received an email from corporate explaining that there was nothing they could do, that they stand by the $49 increase. So I called the Atlantic Avenue office back and asked if I had any recourse. She gave me the customer service number for Public Storage. Did you know that Public Storage is based out of California? I held for over 20 minutes for someone to answer my call. The employee that I spoke with during that call was abrupt and stood by her company’s policies! Policies policies policies! I explained my situation and she explained that if I had gotten their insurance and not my own that I could have filed a claim. She actually shamed me for not getting their insurance specifically. I explained that that was not the issue. She also explained that if had I read the contract I would know that they can raise the rent anytime they want to because I do not have a lease and they are permitted to raise the rent anytime they want to with 30 days notice. And I explained that a $49 increase after that a short amount of time is unfair and unreasonable. But that’s the policy!So, here is the bottom line. I did not do my research. I went to a nearby storage facility that I assumed is local. My policy is to do business with local companies. This storage company waits until you get your stuff in there and knows that it’s inconvenient for you to make other arrangements and then they start raising the price every 6 to 12 months. There is only so much they can do about a mouse getting through a crack, and I certainly was not unreasonable about that. So now they are putting big orange kiosks at their sites instead of human beings and raising their prices. I just wish that I had the words to convey to everyone the”kiss my a**” attitude/tone that the employee in California had during our conversation. Clearly the jokes on me because after all it is PUBLIC STORAGE POLICY! PS. The two local female PS employees I dealt with are top notch.Do your research and do business with a small local company that will treat you fairly.

Great experience renting with Chris at 6220 Creedmoor

Easy to going all the way around! Love the app and customer service

Nice location, clean atmosphere, cart avaliable to roll your items into storage unit, reasonable hours, never had a problem with gate.

This place is a sham, I started my unit at $93 and they have chosen to increase rate and their own needs through out the time- and not just $5/10 but $40 at a time! My unit is now $163- don’t understand why an increase is even necessary let alone that amount. While Judith has been great to deal with the company as a whole- doesn’t care for longevity with its renters- if you’re looking for something long term- this ain’t it! I’ll be moving out this month!

I can't get a hold of management for a complaint. Please provide the number.

Robert was so helpful, great service.

Tiffany Cannady was very polite, professional and made my experience stress free! Highly recommend public storeage and ask for Tiffany Cannady at the location on Creedmoor Road!

This company is very professional....Great customer service!!! Thankful for Tiffany Cannady....she was very friendly and professional!!!

Need more customer service like Tiffiany, great worker!

Tiffiany was extremely helpful!

Tiffany is great!

Tiffany has been a great & sufficient help. She went above & beyond

It is very easy to obtain a unit. I appreciate the ease of accessing the unit and the security measures in place.

10/10 recommend. They are very nice and helpful!!

Judith was incredibly helpful in explaining and walking me through everything and making sure the units met my needs. Convenient location, great safety features and excellent service!

Showed up for the first time to this storage unit and Judith was extremely helpful. She seems to enjoy taking care of the customer and has already made the experience so easy for me. Showed me around, how to use the lock, the app, hate system, and let me use a hand truck. She is amazing! Thank you.

Management was super easy to work with, very helpful, and nice. The pricing was as expected.

Judith was amazing! She helped me get everything taken care of so quickly. I am so glad that I was lucky enough to work with her.

Judith is always so helpful!

Judith was very helpful and kind!

Best service ever Judith was such a delight to work with I’ve been coming here for about a year now and every time i walk in I’m greeted by Judith and her bright smile. Will be coming here for all of my storage needs! 100% recommend very reliable staff and a clean and friendly environment.

Judith made the experience I had here absolutely amazing! Her customer service was above and beyond from what I expected. 100% will come back and recommend others!

Tiffany was very knowledgeable, kind, effective. I will recommend people public storage 6220 Creedmore Rd Raleigh NC.

Great facility, amazing staff!!!

Great staff and location. They have raised my rent 45% in the first year. I will be moving. Ask why and was told because they could. Don't rent from these people unless you want to move again or pay the price.

Judith was GREAT! She made sure that my experience was fast, professional and courteous. She answered all of my questions. She was very nice to work with. I would definitely recommend the creedmore rd location to anyone who is looking to rent.

Judith is amazing! Thank you so much for helping us!!

Judith was a great help. Thanks so much!!!

Judith is amazing. Her customer service skills are great. Helped me thought this process! Making me feel right at home!

Judith was super and informative. Our 2nd unit here.

Judith was very friendly and helpful when I needed to switch my unit to a bigger unit.

Had a great experience today with Ms. Ebony was very knowledgeable in helping me to understand what I needed to insured I purchased the right storage space for my needs. Ms Ebony walked me through all the procedures an was very professional. Thank you Ms.Ebony for your assistance.