Amanda is an amazing property manager
Vacating and met Amanda she is so sweet checking on us
Amanda W is awesome! Very great customer service and pleasant
Amanda was so helpful with all my needs. She made sure I understood everything about the storage unit process.
Disaster from the start! First the told me a 10 x 10 would be plenty of space. Ended up needing two units. This location in Kannapolis NC IS AN EXTREMELY POOR SETUP.. at the end of the driveway your U-Haul will not make it around the corner. We had to take 20 minutes to go back and forth with the truck and several men standing on the bumper just to get it to go around the corner.
Then they ended up charging me many times over for storage units and locks. The whole thing was a disaster. I would not recommend this mess to anyone. Extremely overwhelmed after driving 2 days to find our storage unit. Greeted with one headache after another.
The gal in the office tried to help.
Was providing A credit for me. Which never came through on my account. Thoroughly disgusted. Do not use this facility.
I got excellent service from Jennifer..
Property manager doesn't answer calls or the door apparently, also the property is dirty and they dont clean it properly i bought ALL new things for my new house and put it in the storage until i was able to move and when i went into my storage to add more items i noticed roaches in my unit and NOTHING has been done to resolve my situation yet and its going on 2 weeks. Ive lefts emails voicemails anything i could possibly do and still no one has contacted me! So be mindful if you place your things here!
I was at my lowest point and needed a person willing to help and with a smile on their face. Thank God for Amanda she brought my spirits up and helped me with kindness and professionalism. She is a supper lady, thank you so much for your help. Awesome Service!!!!
DO NOT RENT A UNIT HERE!!
would give ZERO stars if i could!!!!!!
they will not contact you back if you need them for any reason & they will continue to charge your card after calling to verify cancellation!!!
finally get someone on the phone using the 1-800 number and they tell me the lack of correspondence is due to the fact that they have no property manager at this location!!!
Megan and Amanda at Public Storage were really patient and helpful to me with my move. They really know their stuff and helped me with all my concerns. Thanks so much for the help!
I had gone to a couple other storage places before this and felt like I was getting the runaround. I understand how pricing can work and that's fine, but other places seem to be shady about it. When I went to public storage and worked with Megan I felt like she was giving me a clear expectation and answered all of my questions clearly and genuinely. It really helped me feel more comfortable about my moving.
kristie was great helping me with my move in! This is a kiosk and went smoother than I thought! Thanks Kristie!!!!
Christy at Oregon St Kannapolis has been absolutely amazing and totally accessible to me throughout a situation we needed to work out concerning renting a storage! She is so friendly and knowledgeable!!! Thank you for all your help Christy!! ! ✨✨✨✨✨
Make sure you check out your unit while it's raining. Mine had 2 leaks and the manager in MIA for this property. She doesn't show up for scheduled appointments, nor does she return calls. Impossibse to get help from the company once you are locked in
I will never do business with them again.
I've been using the storage facility for years. It seems as though the prices continue to rise higher and higher. But nothing is improved to warrant the frequent increases. They just implemented a new $50 late fee, where they will put a lock on your storage and you can't get it off until you pay the $50 or have them come and they'll remove the lock, some type of madness. To me, that is crazy because you already have to pay a late fee when you're late. I don't understand the necessity for another $50 fee and a lock, another lock added to your storage. I will be removing my stuff soon.
Christy was great she answered every question I had she was very kind and I couldn't have asked for anyone better!!!
Amazing, friendly and knowledgeable. Christy was very helpful with answering my questions, getting me what I need to move my items in.
Christy was a great help. Answered all my questions I had with great details. Very respectful.
Amanda and Christy were great!!!!
Met Amanda on the property abs she is always amazing, very friendly
just cleaned out my space and amanda has keys been amazing to me. i will miss her she is the best!!
Came with my husband Chris to check out prices and Amanda was awesome, we hope to rent here!
Amanda was AMAZINGGGGG! she showed me everything I needed & more and needs a RAISE!!! If I could her a million stars, I would! ♥️🫶🏼
Amanda was very helpful to me today
Amanda heped me get my lock unlocked nd was a big help
Amanda was wonderful with my whole experience
Amanda is great , very professional. She made me feel welcome and very safe !!
Very quick and easy . The lady explain everything in detail to me. I was very satisfied
Amanda was helpful taking my payment. Thank you so much
Amanda is very nice to me
Picking up unit from Amanda she is great!
Amanda came to check on me on the property and was awesome.
Amanda is very helpful and friendly.
Gentlemen at 3001 S Ridge Avenue helped me when couldn’t get reservations done through location was renting from or multiple numbers and people who were supposed to be able to help. He was able to get my reservation done in a few minutes very present to work with.
Kiosk is down but Amanda took my card payment inside office. Very helpful. Thank you
Amanda is an excellent employee. I was very nervous because I heard odd sounds & I called the office. She answered and said she will be right there & came in 7 minutes tops. She went into the facility, surveilled it, and then waited with me while I unloaded my property for about an additional 15 minutes. As someone who struggled with anxiety and am making a huge move on my own this meant a lot to me. If all of public storage employees are like Amanda, then the hiring process is phenomenal & needs to be an industry standard. I am very thankful for her, god bless!
I was totally happy (Robert) was great he really made sure that we understood everything sure wish others still remembers the customer is always right He really was great Amanda was great also I will recommend everyone to Public Storage
Went to the storage to get a bigger one and Amanda was a great help yo me and was very helpful with things I didn’t understand.
Very convenient for me. The manager that I had contact with was very informative and personable!
Came here met Sharon she helped me with everything and was just great all around no better service
Nina was a delight. Very sweet and helpful!
Set up reservation. Showed up and no one was at the business. No note on door or anything. Customer service couldn't help. 1:30 in afternoon. GET IT TOGETHER!!!
Emanuel is very professional and courteous and excellent facility management.
Emmanuel was great! Very welcoming and helpful!
Emmanuel Was Great , Beyond Awesome! Want Good Service , Go See Him! DO NOT GO TO S.RIDGE!! Marie & Sharon SUCKS!!!
Emanuel very helpful, answered all questions , concerns about unit
Good location. Thank you Emanuel, you’re awesome and my storage is perfect!
Hello I would love to let you all know that you have an awesome and amazing named Emmanuel is a great and awesome worker. He gave good customer service today he is very very kind. He answered all of my questions helped me so sweet I'm one happy person it was lovely to meet him thank you for all your help Amen.😊🙏🏾
Emmanuel was awsome helping me get a storage. He made it easy and fast. Thank you.
Ashley was amazing and there for me every step of the way!
I was at this location and I was having trouble with my unit and Emmanuel helped straighten it out. He was very nice and helpful.
Emmanuel was a great help! Thanks!
Emmanuel was very helpful when explaining the options between the different units!
I was at my other storage and Ashley was helping me here and again is was amazing helping me with my app for public storage. The is always so helpful and kind.
Chelsie was super helpful during my visit! I came in looking for information about their unit options and she helped answer all of the questions I had about them. I will definitely be coming back to her for my next unit!
Emmanuel was super helpful. I wish he managed our usual location.
Great units , clean and most sizes .
This location is fantastic, thanks Amanda For helping me
Employees are very polite and helpful. Tiffany is not the manager of that store but she was very helpful to me when I was there
Devin was great after realizing the unit was not climate control as advertised online. He immediately refunded the transaction and provided additional details to get other information for future unit research.
Very courteous and helpful very much helped me thanks so much for everything
Devin was very professional and helpful.
Brittany was wonderful and the property was extremely clean.
Best prices in town for storage. Sharon is very knowledgeable and helpful.
Andre was excellent with my problem. He gave me great customer service. Thank you Andre.