Kim was very helpful to me as a new customer, really appreciated her help!
Kim is amazing! Had the pleasure of speaking with her last week! She has been very helpful and kind during my time renting from Public Storage. The facility itself is nice and clean, but customer service is what makes this location special.
Today Kim made my day. I was worried about missing a payment for my storage unit, and she helped me tremendously. We definitely need more people in the world like Kim.
Very good Customer Service, and very good rates. They are very committed in helping and I am very grateful for their service. I would no other place but here.
Outstanding customer service; very helpful and professional with identifying what I needed and getting set up 👍
I spoke with Kim today regarding my daughter's unit. She discussed the information with me considering I pay the bill. My daughter rented the unit on August 31st since that time she has been paying ridiculous fees that they refuse to completely explain. They keep referring you to corporate and they won't answer calls or return any. Kim was very rude and shouldn't be in the public sector handling any affairs with the public. She had a male coworker there at the time and felt her comments were comical when trying to get an understanding of exactly where my money is going. I wouldn't recommend anyone to ever rent from public storage stick with another company because at least they don't have any hidden agendas with pricing.
Kim was wonderful! She and her staff were very friendly and welcoming.. eager to answer any questions I had. The facility was beautiful and in a great location. Customer service goes a long way and this is obviously a priority here! Thank you Kim for being so personable and welcoming!
Very fast response from staff, happy to store here!
Kim was super friendly & helpful! She helped me with an issue regarding my storage unit lock. Her attention to customer service is beyond excellent. Thank you Kim for everything!
Ms. Kim is amazing! Very friendly and full of information! I recommend this public storage for anyone in Durham.
I really valued Kim’s customer service skills. She helped me with everything I needed, was super kind/friendly, and was very professional. I really appreciated it!
Terrific service. Units are clean and secure. Facility is well maintained. Location is safe. Kim, the manager, is really helpful. Highly recommended.
Was having some lock issues with my unit. Chris and Kimberly were super helpful and accommodating!
Kimberly was awesome to me!!!!!!
I recently had the pleasure of interacting with Kimberly at Public Storage, located at 3530 Worth Street, Durham, N.C. 27705. From the moment I walked in, Kimberly's friendly and welcoming demeanor made me feel good. I just paid late fees and charges which was my fault do to unforeseen circumstances but her welcoming personality made me feel better. Customer service makes committing to business worth while. She went above and beyond to be attentive and be empathetic to what I was saying demonstrating a genuine commitment to customer satisfaction.
Kimberly's professionalism and helpfulness were evident throughout our interaction. She answered all my questions with clarity and patience, ensuring I had all the information I needed. Her positive attitude and excellent service truly stood out, making my experience at Public Storage an exceptional one
Thank you, Kimberly, for making my storage needs a breeze!
Thank you Kimberley for your help! She was so kind and patient, helped me with the whole process! She’s the best!!
Our visit to Public Storage was amazing and fantastic, Kim was great and she walked us through the entire process!!!
I have really been the great working with me. I love working with Kim and a new storage perfect for me.
When I came in there last week. I lady name Kimberly was nice, courteous, and professional with helping my out on what opinions I had. Her customer service is on point. She really knows how to talk to people
I had the privilege of meeting Kim today! She was so very helpful and knowledgeable about Public Storage! I will definitely be coming back just because of her! Property also looks very nice and clean.
Kim was vey knowledgeable, and courteous. She gives great customer service and knows how to help people. She has a great personality and you’re very lucky to have her.
Would like to say Kimberly was of great assistance her perfessionalozen was phenomenal
I just rented a storage unit, and Kimberly at the front desk was not only super friendly but also very helpful. She went above and beyond to help me choose the best option for my needs. I would recommend trying to ask for her when dealing with this business.
Looking for Kevin, I'm still waiting for my refund from unit B1907 since April 26, I've wasted time and gas.
And you still haven't resolved my refund.
You don't respond to text messages or emails.
Don't be irresponsible anymore.
Boss Kevin just do your job.
Danita was awesome extremely nice and kind respectful and helpful Definitely with Recommend to family and friends
Customer service representative was very friendly, nice 🤗
Cement from the ceiling fell on my stuff. The on-site manager was responsive but didn't offer anything other than file a claim with my insurance and move to another unit.
If you rent here expect rates to go up. Mine went from $54 to $85 for a 5x10 over a year. Also don't bother paying more for the first floor because there is a second floor drive up entrance. The first floor is not more convenient and seems to have building issues.
Danita is so polite helpful an respectful thank u for making me feel so welcomed at public storage looking forward to starting my rental
Danita is very helpful and respectful staff. The place is always clean and she’s able to answer questions and assist as needed.
Danita has been very helpful in the process for having our lock changed when the first key couldn't be located after renting our second unit. Thank you!
Danita was very helpful and knowledgeable when it came to the questions presented to her. I would definitely get a unit here if there were outside units. I will definitely tell my friends and family about this location and the great customer service.
Danita was super helpful with helping us get our lock changed when we got locked out of the storage unit. Great service and hospitality.
I needed to move storage units and Danita was great help. She made the process easy and seamless! Will continue to use this location
Danita was very helpful this morning. She provided me with great service and information that I needed. Thank you for your support.
Love this location!! Danita was very helpful and professional would recommend 10/10!
Danita is awesome! Very welcoming and helpful!
I had such a great experience here. Ms Danita was so warm and welcoming. She waited for me despite me being late. She explained everything in great details and I definitely recommend here. Love her🖤
I came in late this month with payment and they were very helpful and understandable and patient with me the woman at the front desk name was Denita and she was so helpful and polite and walked me through the process to have it unlocked
Kennedy really made this place an exceptional experience. He was exceptionally kind, reliable and available, and went above and beyond to help with minor moving issues. He is a reassuring presence that your items are secure.
Kennedy was awesome...very polite and thorough!
Kennedy was excellent very professional and forthcoming
Thank you so much Mr.Kennedy for all of his help during my move to Public Storage. He made this difficult transition very easy. Would recommend to anyone. I look forward to to with this property in the future! 🙂
Lisa helped me rent a new unit and couldn’t have been more helpful and friendly. I highly recommend this particular public storage; the staff is really nice.
Lisa helped me so much for my reservation. Thank you
Kennedy showed us amazing customer service. He went far above and beyond the call of duty to help us and was also super kind and friendly to our kiddos. We were really impressed.
Wonderful place—super nice and helpful!!!! We had an issue with getting our unit open (something fell against the door from the inside) and Kennedy went above-and-beyond to help!
I’ve only ever had good experiences at Public Storage! Kennedy, the property manager, is especially kind and helpful!
Kennedy was super nice and helpful with renting a storage unit space
This Public Storage is super clean, great customer service, and the units are a great size. I’ve stored some of my stuff here for two summers in a row, and both times booking and moving in and out were a breeze! Shoutout to Kennedy for being especially friendly, and making our experience that much more seamless!
Staff was very helpful. Check out was super easy!
Kennedy was very professional and helpful. Very clean facility and super convenient location. I will recommend and use again when needed!! The app was very convenient and easy to use as well!
Friendly and easy experience; thanks Kennedy!
I work for Armstrong moving and storing. Kennedy the property manager was very helpful and if you need place to store you item this is it. Thank you.
Kennedy was extremely helpful in the process of figuring out the space I would need and getting me set up quickly. He was also super friendly and thoughtful- highly recommend!
I helped my friend move in today and it was a very straightforward and easy process. Kennedy was very helpful in answering our questions.
Great moving experience. Kennedy was a fantastic help.
Kennedy was very helpful during move in and move out! He was able to make moving easy!
Kennedy is a stand up guy, A+ service and easy to work with!
My complements to Kennedy and the management for this specific location!
I’ve had nothing but positive experiences here and Kennedy was so much help!
kennedy was really friendly and the facility is air conditioned!
Kennedy was very helpful and had a smooth move in process!
Love this storage facility! Always clean and nice, and super convenient. Kennedy at the front desk was great help. Used this place for the past 2 years and it always provides excellent service.
Kennedy is very helpful and resourceful. He greeted us with a big smile and explained all the fees and charges to us. He patiently answered our questions and we really liked it.
We are back again this year. Kennedy is the best! Always super helpful, can answer any questions and with a smile on his face. The units are a reasonable price and well maintained but Kennedy seals the deal!
Kennedy is the man! Unbeatable service, 0 complaints at all! He needs a raise immediately!
Thanks to Kennedy and sharifs I have have had a great experience. Hate to leave for now but there is a space open.
Kennedy is amazing! So slay!!! Recommend!
A million thanks to Kennedy for being super helpful and friendly and available!
Used this Public Storage location for six months. Found the experience to be great. The facility is clean and easy to access, the staff is super professional and courteous, and the rate for my relatively spacious unit was very reasonable. Happy to recommend.
Interacted with a person named Kennedy today, they were extremely helpful and nice!!!
Clean facility. Great service. Ask for Kennedy. He was a pleasure
Excellent customer service, very polite and knowledgeable. Clean and well serviced environment. Mr. Byrd is and excellent sales person.
Great help from Kennedy I’m am very pleased
Super clean and convenient. Kennedy at the front desk was super friendly and got me set up quickly. Nicest storage unit i’ve ever used!
Kennedy was truly amazing, he was very transparent every step of the way. There are not enough stars to rate him!
Kennedy is an amazing man!! Service is awesome always available and clean and friendly safe environment 👍
I have been very please with my space thanks to Kennedy and Dj awesome team
Kennedy has been great to work with at this location!
Great team at this location! Kennedy has been very helpful, and does his job very well!
Kenneth was very helpfully. He even found our eyeglasses that we dropped.
Kennedy is awesome person ! Always have a smile on his face. Has a positive attitude. 👍👍
Kennedy is an excellent person to work with. Very knowledgeable about the business and building. Customer friendly.
Great costumer service Kennedy!
Kennedy was amazing in showing me the multiple spaces I was interested in and walked me through the process making it easy and painless.
I used this storage unit for several months. It was easy access and Kennedy provided me excellent customer service.Good customer service goes a long way.
Kennedy was nothing short of amazing! He got me in and got me upgraded to a bigger unit in no time. He is very passionate about his building and I wanted to publicly thank him for the seamless transaction!
Mr. Kennedy and DJ are incredible! So sweet and so helpful. Mr. Kennedy is very knowledgeable, I appreciate that. And DJ communicated with me well when moving my things in and out of storage. Even when a piece of my glass table broke he helped sweep it all up for me. I would definitely recommend this location to anyone.
Kennedy was fantastic!! Great facilities - clean and easy to navigate! Friendly staff!!
Kennedy gave us great customer service and very friendly. This will be our favorite place to rent
Kennedy was very helpful today. He explained everything throughly and walked us to our storage unit. It was very clean.
Thank you Kennedy! Great service and friendly. Appreciate your help during me move.
Very clean and safe facility - and property manager Kennedy is so kind and helpful!
Clean and convenient. Kennedy was very professional and easy to work with . Very helpful and available to answer any questions
Great place to store all of your personal values! Great management!
Great facility. Very easy to initiate service without having to wait. Extremely helpful to have bluetooth phone access that made things both easy and secure. Kennedy was really helpful as well. We got exactly what we needed at exactly the right time at this facility.
'Not Big Truck Friendly' Clean, 90° outside today felt like 99 very glad it's an indoor facility. But they need some real parking maybe 8 spots total some in back and some in front only 2 doors for loading in the building meaning you can be waiting for awhile to unload/load your unit, I waited over an hour to unload made a long hard day packing and moving even more dreadful, hallways can be a little tight. Take note 'Do Not Use' a large truck parking is not big truck friendly. But it's indoors
Kennedy is the best great customer service
Great Experience from beginning to end! Kennedy was exceptional!
Kennedy is a great and a very friendly man. I’m glad i could place my things in such a clean and friendly environment 😌
Kennedy was an absolute pleasure to talk to. He was super helpful with letting us use the restroom!
Kennedy is THE MAN. Very helpful. Storage units seem clean and well lit.
Kennedy was great helped us out a lot . Thanks Two Men and a Truck
Kennedy is fantastic and super helpful!
Kennedy was incredibly friendly and helpful! Great service all around!
Kennedy was extremely helpful the day I put my items in storage. He answered all my questions and had a great attitude!
Highly recommend this Public Storage. The renting price was very reasonable and experience with Kennedy was superb. He is very easy to speak to and answers all your questions— and made moving out very flexible. The storage space, cleanliness and the app was great and the lock-to-keep is a very good offer. Thanks so much!
This review is for Kennedy and Deejay/DJ at 3530 Wortham St Durham NC 27705: I had such a pleasurable experience moving in and out of my storage unit thanks to them. They have gone out of their ways to let me know the most efficient and cheapest ways to save time/money when I had trouble moving stuff out. Their customer service is top notch as I truly felt cared for. The place is also very well maintained with easy instructions to get to the storage unit. Thanks again for all your help and kindness. They won't go unnoticed!
- Gloria/Clara Hong
Great service by Kennedy! Thank you so much!
Kennedy was very nice and a great help today! Thank you!
Kennedy was extremely polite and professional when greeting me. I was there to perform an inspection on one of the systems at his location. He was very helpful in locating the equipment and providing access to areas I needed to see. He made the process extremely easy and I wish all of my jobs went as easily.
Kennedy is the best! Saved us haha. Everything is smooth and we strongly recommend.
The staff are attentive and helpful. It has the best prices in the region.
Came in to pick up storage key was met with a hilarious man named Kennedy who works there. Hopefully you can take a joke like I can. No spoilers here.
Kennedy was very helpful, very friendly, and extremely easy to talk to. It's obvious he is great at his job. My move in was easy, he answered every question, and was easy to work with having my small shipping containers temporarily on-site while I unloaded them, and then waited for the shipping company to pick them up. The location is super-clean and well maintained. A great experience.
Mr Kennedy was wonderful and took care of my storage needs. I will use him again
We really do appreciate how easy and helpful Mr. Kennedy made the process for us .and will make sure to come back here for future assistance!
Kennedy was very helpful and fast and had a great sense of humor definitely would recommend 100%
I Spoke to Kennedy and came right down and signed up. He gave Excellent service. He took as much time as needed to show me different units and answered all my questions. Much appreciated.
It's a really nice place to store your belongings and is alot cheaper price wise than all of these other new storage facilities popping up all over town . You'll get twice the room for half the price compared to other facilities .
Mr. Kennedy was so helpful with my husband and I. He treated us with great hospitality. Thank you so much!!!
Great rental experience. Mr. Kennedy's been a great help and the location is perfect.
Very nice space. Kennedy was v helpful, and sealed the deal for me.
Kennedy was great and he went up over and beyond to help us I really appreciate everything he made it very easy with the best deal
Kennedy gave me excellent service 👏
Mr Kennedy was very helpful with helping my Mother friend get a unit. He was very patient and kind. He went over and beyond making her feel comfortable. I really appreciated his help.
Mr Kennedy was exceptional. Awesome experience with him. Calm and collected. Will rent from this location again.
Love the assistant Kennedy gave helping with the unit.
Kennedy was awesome when we came in. And very polite. Great work ethics a d very friendly.
Mr. Kennedy was knowledgeable, efficient and polite. Excellent Customer Care!
Mr. Kennedy is super nice and helpful.
Mr. Kennedy was quick and efficient very friendly and knowledge and extremely professional. I definitely recommend this location for all your storage needs.
Natalie was Great very informative !