Public Storage Self-Storage Units at 5607 S Tryon St, Charlotte, NC

I moved my stuff into storage a month ago and was helped by the associate, Jasmine. Jasmine was so sweet and very helpful. She was new to the public storage company and left to hold the office down on her own, and she did an amazing job. She took her time assisting me and provided me with all the information I needed. My only critique is that the facility needs more trays/dollies to move the materials to storage units. Other than that, I have no real complaints.

She was great helpful and very curious. Well done

Teary is always amazing! I truly appreciate her!

Teray was so sweet & easy to work with. Even while she was working with no AC! She even helped submit a fee waive for us!! BEST EMPOLYEE THERE. Thank you so much Teray!!

I don't normally leave reviews but Teray deserves a shout out! She's always friendly and very helpful when I go in. 😊

Teray was very kind in helping me with my rate situation. She gave me all of my options and I was very satisfied with the results. She did a great job!

The best part is the location. The worst is the staff is not very friendly and unavailable. They started storing the carts inside the office because some have come up missing. You now have to leave your license in order to use one. I have no problem with that. The problem I have is they leave the property and no one is there to assist. I have a car full of stuff and no access to a cart. I'm pissed

Teray was very friendly and professional will recommend this location.

My experiencewith Teray was very smooth as can be. I was in and out in minutes. Everything was explained great! Thank you guys!!

I have received great customer service from Katrina, she was very helpful and a delight.

Katrina was great ! Thank you

Katrina and Chanterie were both very helpful with my move in, The location is always clean and cool and one of the best climate control storage facilities I've used in Charlotte.

If I could give a negative star I would. First, I would like to start off with this storage unit is the worst storage unit in Charlotte. Secondly, if you want your rent to be raised $15 every three and six months of you renting their space go ahead and rent here because they will definitely increase it with no notification. No phone call then when you question them, they will raise their voice at you on the phone Dismiss everything you say because they did not do the three standard follow-ups before increasing your rent. They didn’t give you a phone call. You a text they didn’t give you a email and they didn’t send you that letter. They dropped the ball and they were they were wrong. Thirdly They will hang up on you if you continue to make a valid point then when you try to call them back, they will ignore your phone call and act like you don’t exist Do not rent from this place It has not even been a year yet and they have increased my rent a total of $15 every three months my bill went from $78 then it came to $95 and now I’m paying $110. My bill has never been consistent leasing from them. I will never recommend public storage for anybody. Fourthly The only way you’ll get them on the phone is if you take your payment off of Auto pay that’s the only time they will give you a call directly from the office location.

I’ve had my unit for over a year and never had an issue accessing my unit until today! Since when are we not allowed to enter our units after a certain time? That’s absolutely ridiculous. I can understand if I didn’t have my app or access code and needed to wait until business hours to access my unit but nonetheless. Fix this issue please and thanks .

The ladies were very helpful in assisting with the rental of storage space. I was able to get a larger space since the one I thought I may get was sold before I confirmed my reservations. I was made aware of policy and procedures. I had no questions. It was a great experience.

Teray was amazing had a wonderful customer service experience!

Teray was wonderful. She explained everything to us and made sure we understood the whole process. Will highly recommend Public Storage to anyone looking for temporary storage.

Katrina was awesome! Great service and very nice. Thank you.

Thank you so much for your service Teray.

Teray provide excellent customer service and was very helpful with my move in

Katrina is the absolute best ever we love her.

Katrina was amazing I highly recommend this storage facility. We loved Katrina.

Great experience with Teray, fast and efficient.

Teray gave amazing customer service in helping me my first time renting!

Teary was great, very helpful and knowledgeable. I would highly recommend this storage location.

Katrina was excellent provided procise service and was fast.

Nice spacious units! Great customer service everytime I needed to speak with someone. Katrina was her name and she was wonderful! If I had to recommend a storage facility to anyone this will definitely be the one! Thank you Katrina!

Teray did an awesome job and was very helpful

Katrina was very knowledgeable helpful and did wonderful

Teray was very professional and helpful in the process of getting my unit

Teray was very helpful and made the process easy she rock… come check her out

Employee at reception area is no help. Bathroom area is flooded, no note on door saying out of order. Fire extinguishers 🧯 are expired and on the floor..

Olivia was a great agent. She helped us find the perfect unit. We are very pleased with the excellent customer service.....thanks Olivia!!!

Olivia is muy bien !

The customer service here is great!!! The lady in the office is so helpful and humble.

I will start by stating that the staff were super helpful at this location. However; please think twice before storing your items here. Someone attempted to break into my unit, as well as others. It is super upsetting to be out of town, and receive a phone call that your space was potentially tampered with. Once I arrived I noticed the door/wall of my unit was bent, and dented as someone attempted to break-in. Thank goodness my items were fine, but there were other units that weren’t so lucky. It seems as though break-ins happen often at this location according to reviews from earlier this year. Had I known, I would have considered storing my items elsewhere. They have security cameras in place and close their doors at 9pm, which still doesn’t help with the crime. Also, I noticed bugs/roaches in the unit while moving out; So they’re definitely not keeping up with the cleanliness at this place. Please avoid if possible!

Olivia was amazing helped me with finding the right storage unit and all wouldn’t have got one if it wasn’t for her

Teray was excellent and so helpful!

Clean property. Very nice and knowledgeable manager. Thank you Teray for all your help.

I met yoine today she was SUPER helpful and quick on her feet !!!

Yoine did a great job helping me today!

The fact that this is not my location and was helped here but located else were let’s me know that it’s still some helpful people in world. Shoutout to Younie or Yonie for taken the time out to assist me, I truly appreciate it.

Teray was amazing. She explained all of the requirements clearly, concisely, and with a smile. I definitely enjoyed the great service she provided.

Teray and Mark were super helpful! Everything is very easy and secure. Thanks!

Had a great user experience w/ the managers today. I will be back to utilize their services when im ready.

Honestly, it should be a zero. Imagine paying to store your items that you had to secure while you relocated. You locate an indoor storage unit with security cameras because you know you have everything you own and you want to make sure it is protected, only to be heartbroken the chance you are able to retrieve your items. My mom had all her items stolen from this unit, and was never contacted. They said they made a call, and couldn’t locate a working phone. They never sent an email to her, nor have I been ever contacted to advise that her lock on her unit was as they state “compromised.” It’s has been confirmed that I am the emergency contact, and authorized user listed. They didn’t mind contacting me when her payment became delinquent, however contacting me to say her unit was compromised was against policy. Her designer purses, TVs, mattress & box spring, new cookware, new comforter sets, clothes, and boxes of new shoes, and so much more…. all gone. This is heartbreaking to her and very disturbing to me. My mother has been collecting designer purses for years, and she put her trust into a company that specializes in keeping your belongings secured. The interaction with Teray has been very nice on phone, and when my mother arrived to retrieve her property. This quickly changed after my mom discovered her unit was robbed. A police report has been done, and we will proceed with what is needed for the blatant disregard of thousands of dollars in merchandise that was stolen from the property. This is further disturbing because my mom has been paying the monthly fee, insurance, and any late fees to make sure she keeps the items that she has worked for so long. Although, she paid insurance, she was told that the insurance doesn’t cover enough for compensation of her items. How do we leave a full storage unit in an indoor secured storage building, where you have cameras at the entry points, with code accessibility only until 9pm…. Yet you tell me there is nothing you can do, when we come back to a unit that’s almost empty. This situation has completely broken my trust for places like this. After speaking with Teray, and the police, it has been determined that the compromise happened in Jan 2023. But is this true?…My mom has spoken to Teray several times, yet she was never told that her lock was compromised. If you couldn’t reach her on the day of the “so call” compromise in January ( again which we have no record of), why not tell her on the next verbal interaction when she made a payment on her secured storage unit. A house full of items …… GONE!!!!! THIS IS SAD! My mom put too much time and money into her designer bags, clothes, and household items to have it stolen from a storage unit which she paid to keep her items secured. If you have items here, I highly recommend you go check asap! When my mom arrived, her unit still had a lock on it which the employee working behind the counter with Teray walked her up used his key to unlock. Items purchased to assist with her moving out had no use, instead it turned into two days of waiting on the police to file reports and view cameras. Oh and the time period of camera footage being secured is absurd! Teray eventually apologize for her getting defensive and being rude to my mom… honestly it doesn’t correct the emotional trauma of losing your hard earned items that you worked for.

They don’t have carts to move your things. To be fair only one cart and before using it you need to provide your drivers license. There is not a trash can at all in the location. The rent just went up too.

Teray and Ty was Awesome quick and efficient.

Moved out today and the ladies in the front office Amy, Shamq and the district made me laugh! I definitely will return to this location if needed again

Very friendly and helpful!

Great experience from teray

UPDATE ........ in the time that I've had this storage locker they have raised my rent almost double, they are notorious for the bait and switch with first month free $1 move-in rate but beware if you have your unit longer than 6 months the monthly rent will go up 30%, The system automatically raise your monthly rent and you're not aware of it if you're on auto pay. My rent has been raised MULTIPLE times!!! My monthly rate is more than what they're advertising on the website. I'm paying $54 more than what they're advertising my size unit for. When I call customer service they say they're going to adjust the rent but they never do, It is a stressful process to maintain a level of security dealing with this facility. As a side note there are unfortunate people living in the storage units and in the parking lot in vehicles on the property, it would be nice if public storage would assist these people especially since they've been raising my Rent! Just a thought. I would like to extend my gratitude to everyone that read this review Stay Safe-God Bless.

The worst storage ever! Someone stole my belongings!..It was definitely was a inside job! DON’T USE THIS STORAGE AT ALL!!!!!!

Teray was very helpful and service was quick! Thank you!

Teray was amazing today providing excellent customer service

Tera was very quick and efficient. Facility is clean.

Customer service was great but this location need more carts

Teray was awesome! Our needs were met. Editing this after months of renting: PS raised the rent with inadequate notification. I called and apparently there was an email sent months ago, but there should have been notification on the website and more than just one email. Disappointed in their lack of communication. They have called me before. Why not call about raising the prices especially at the holiday time?

Teray did a great service answering all my questions and make the process easier great job

They are very professional and the prices are good

Teray was awesome!!

This property is amazing! So clean and easy accessible! I would definitely recommend! Thank you Teray

They always offer Great service here!

Love this space, it’s very clean, and was an easy process. Treat helped me with my leasing and she did a fantastic job and was so helpful. She was able to take care of me and please other clients through the door in an efficient, cool, and professional way. If I could give more than 5 stars I would! Thank you!!!

Very professional and proficient with the renting a storage unit process. Ms. Teray made it easy and quick to get your unit!

I walked into the office on Tyvola and S. Tryon and was greeted with a warm hello and smile. The Managers there were both professional and courteous and was very thorough in covering me with the contract, insurance and options. I was given a tour of the facility and access codes. Great job!

Came to tour the storage Danielle was super friendly. The best Customer service I have ever seen

Teray did an awesome job today helping me rent a unit. She was very professional and friendly and could answer all my questions. She made the process simple, smooth, and quick!

I came in looking for a unit. Toray was very helpful with giving me in formation and pricing for the unit that best fit my needs !!

Omg Teray was the absolute best!! Shel was super helpful and had every anwser to our question! I definitely reccomend this storage unit!!!

Teray was great, very helpful!!

Treay provided me with great customer service.

Teray is awesome!

Teray is very friendly and continues to give great customer service .

This place is legit! Super easy process to get your unit. Decent prices for what you get. 10/10 would recommend for your storage needs. The property manager Teray is one of the nicest people ever!!! Thank yall for letting me keep my stuff there for almost a year and a half lol.

Shaniq and Rah were incredible!! Thanks for the help securing unit!

I enjoyed the quick and easy process of reserving a unit at the South Tryon location. The young lady Ms. "T" was very helpful and attentive.

Had a billing issue and called corporate to help. They were not helpful but then Brenda (a local manager) called me and helped me get everything figured out very quickly. I also spoke to a local employee, Teray, and she was nice and helpful as well. Try to deal with the local employees and avoid corporate if possible.

Storage is awesome

Teray did a great job of showing the location and getting me set up

Excellent customer service

The team here are so polite and helpful

Teray took a good care of us. She was polite, patient and careful to the single detail we needed to know. It was a good experience.

Great experience with the young lady at the front desk. She got me in and out!! Very polite and patient!! Spotless

Average storage facility that doesn’t compare with some other brands. There are only about 3 carts in the whole building which is not enough for the number of units they have. Unfortunately, if you don’t have your own cart or dolly, you’re stuck trying to maneuver to get everything to/from the unit. The temperature is decent. There are no outlets available. The restrooms are locked, so the best thing to do is go to 7-11 next door or wait it out. The staff was not available during this time. Although the vicinity is busy, it’s not the best location. I would recommend another location and use this one as a second to last resort.

Teray was amazing helping me with all my needs.

Teray provided me with great customer service ✅

Honesty was very helpful and I enjoy the experience with her

Honesty was great she did a excellent job

Teray did an AMAZING job on explaining the process as well as the promotions and spaces available... I would definitely recommend this location to anyone looking to store their belongings... She was a tremendous help. Thank you Teray!!!

The manager at the s Tryon location was just wonderful! The process wasn't complicated at all.

Teray and Autumn was so polite and have great customer service skills. They helped me upgrade my storage unit to a more spacious one. They also help with a misunderstanding as well. I highly recommend this storage place because of then.