Public Storage Self-Storage Units at 9400 S Tryon St, Charlotte, NC

No stars... horrible experience. I HAD to give a star to post this.Looking to relocate our belongings from unit H024. I've sent an all-contacts text telling everyone I know to NOT do business with Public Storage. How do you rent a unit from PA on August 26, 2024, and receive exactly one month later, on September 28, informing me I'm late on my rent, there's a lien on my unit, up for auction! I arrived at the property on 9/28, they had a blue lock on our unit And, I am connected to real estate agents as I am a small business owner and work primarily with realtors who are constantly looking for guidance regarding storage, etc. I am disappointed in Public Storage. A complete letdown.

Proceed with caution

Katrina was very helpful and pleasant. We appreciate her excellent customer service!

I initially planned to write a scathing review about my recent experience at this storage facility, but I've decided to frame it as an opportunity for improvement instead. My issue began last Saturday morning when I visited to transfer my belongings to a new unit. Unable to open the lock on the new unit, I went to the office, which was closed. I called the number posted on the door, hoping to speak with a virtual property manager, but was directed to voicemail. After leaving a message, I returned after the stated opening time of 9:30 a.m., only to find the office was still closed. To resolve my issue, I visited two nearby Public Storage properties. One was closed, and at the other, I spoke with Patricia, a helpful manager who suggested a technique for opening stuck unit doors. Unfortunately, this didn't work for me. After several unsuccessful attempts to reach someone, including calls to various numbers, I finally spoke with a virtual customer service agent who told me this facility was "appointment only" and scheduled an appointment for Sunday at 8:30 a.m. I confirmed this appointment through the corporate 800 number later that evening. On Sunday, I arrived at the scheduled time, but after waiting 15 minutes, no one showed up. I called the corporate number again to file a complaint and was told to expect a response from the district manager by the end of Monday. However, by 3 p.m. on Monday, I still hadn't heard anything. With professional movers scheduled for Wednesday, I urgently needed access to the new unit. Thankfully, when I visited the office again, it was open. Markee, a team member from another PS facility who was covering the shift, discovered that my unit's lock was jammed. He quickly found me two alternative units with properly functioning locks and efficiently processed the transfer. The next day, I received a follow-up call about my initial voicemail, but the problem had been resolved by then. Thursday and Friday, I spoke to Markee and Honesty, who answered my questions and guided me in vacating the old unit. They are the reason I'm giving a three-star rating instead of one star. While my experience was frustrating, I appreciate the eventual resolution. To improve customer service, I suggest: 1. Updating voicemail messages with current office hours and expected response times. 2. Posting clear notices about the "appointment only" policy, if applicable. 3. Communicating any operational changes, temporary or permanent, to keep customers informed. I understand staffing issues may occur, but better communication would greatly enhance the customer experience and prevent feelings of being ignored or given the runaround.

Terrible customer service and very dirty facility

Excellent service

A while back, the website was down and not able to process payments. After several attempts to pay online, I went to the office to pay my rent for the unit. No one was there several days in a row. I would go by at different times and still no one working in the office for about a week. After reaching the district manager Brenda, who I had to call no less than 10 times to get a response, I was told they were understaffed and only had someone there part time. I gave a list of days and times, and even sent her photos of no one in the office or parked out front. I asked how was I to pay rent if no one is ever there. She suggested waiting until the website was back up and to pay online. Meanwhile, she gladly charged me late fees. I later disputed the late charges and both Brenda and Honesty told me the charges would be removed. I spoke to Honesty several weeks later and she apologized and said it would be taken care of. It's been several months now and still nothing has been done. Public Storage continually increases their rates. They are constantly updating the terms of service and adding all sorts of rules, fees, fines, etc. I received a new email today wanting to charge me a deposit for a lock due to the unpaid late charges they promised to remove months ago. For the amount of money they charge, they could certainly stand to make some improvements to the facility. The gate is always open, no one at the office, the outside lights don't seem to work anymore as the place is always pitch dark. There are homeless people living in the storage units using gas heaters and grills inside the units. The office claims that's not true, and as they were saying this to me one of the homeless people walked by with a kerosene tank in their cart and waved to the office. If you need to rent space, do yourself a favor and rent with another company!

Katrina was very helpful. Thank you.

Honesty, Olivia, and Dana were the best. They are always looking out when I need help with anything

Honesty was the best today. She find the best unit for me

Katrina was great

The place is in bad area with lot of homeless people around. My trailer got vandalized. They did not take responsibility and didn't care. I tried to speak with reginal manager and called her about 10 times but never got a call back. They don't want to spend money on cameras so they just have cameras at the front gate. Even after several of their lockers got vandalized.

Place is always very dirty. Gate is broken very often.

It’s a working day, there’s no one, I’ve been waiting for several hours, what a joke

Dana was excellent help in finding me the proper unit for the best price. She was cordial and knowledgeable!

Dana was very helpful in setting me up with the storage unit and other paperwork. Thank you Dana

Been using this storage location for more than a few years and have been very satisfied with the service!

It a ok place for storage!! I have never had any problems but the woman that I always see taken care of. It does not put any pride into keeping it clean and you see everybody’s junk out there by the dumpster but besides that it would be a great place. It’s in a great location. The police precinct is a block away so it’s a great place for storage.

Ever since they went up on my unit just because the back rows are horrible peoples trash everywhere and it’ll sit there for a week before anyone moves it . To be able to get my old price I’d have to move unit & its 60$ cheaper is ridiculous if you go up on the price have a reason & Atleast have the area cleaned

Tiffany was very helpful and had a great attitude could make anyone day ...thank you

Yoine and Honesty was a big help to me and my father great customer service

Honesty and yoine helped me and my team today they were great.

Yoine and Honesty were the absolute best PMS I ever met the were such a big help

I had a great experience with Yoine and honesty!!!

Yoine is fantastic! She took care of my dad who is a limited english speaker and she was so patient and understanding. I definitely recommend this location.

Customer service was excellent. Honesty was very kind and helped me solve all my questions. She is very professional. Thank you

Yoine and Honesty were great they definitely help me thru a hard time

Yoine was absolutely perfect

I just recently moved to the area. I came across the storage facility through word of month from a grocery store worker. I'm glad I chose this storage facility. Wonderful customer service that comes with a nice smile. The store manager (Yonie) is very informative and showed me around the lot. Very clean store and lot with reasonable prices, too. Thanks again for helping me out.

Had the best experience today! Besides the location being well kept, Yonie in the office was so helpful. I called about my access code and she was quick to resolve the issue. Once there I wasn’t pleased with the storage and she rectified that quickly also.

Thank you for Great customer service Yoine was the best!!!!

Was there and Yani is the best!!!!..biggest brightest smile..thank u

Staffing is TOP NOTCH! Highly communicative, efficient and knowledgeable. All with best customer service I have experienced for over a decade! If you’re on the fence about where to store what’s most valuable to you, choose this location and you won’t be disappointed!

The customer service and the store personnel are so friendly!

Nice outdoor place

Moved out finally. Rates have doubled ✌🏽

Manager was very nice and polite. She answered all of my questions with no problem. 10/10 !!

Jaydah is a nice worker and know how to deal with customers, appreciate you for your help and thank you very much as u make the process smooth and easy for customers.

The women at this store are so helpful and answered all of my questions

Solo de vicita

Honesty was AMAZING! She gave me all the information I needed and helped me understand that in’s and outs! She how’s her love her for job through her customer service.

Honesty was the employee that was up there when I went and she helped me get my storage room and provided so much detail. She told me where I could pull my car to unpack my things. She also told me about the cameras around the facility which made me feel safe while unloading my stuff.

Honesty was great today I definitely enjoyed her

Honesty and Angela did a very great job today. I was in and out very helpful

Honestly was wonderful. She was very helpful and accommodating. She went above and beyond. Much appreciated. Great asset to your time. Thanks - Jason S.

Very Easy access to the storage. Front office personnel very helpful and friendly.

Danielle was awesome great customer service, very helpful and knowledgeable.

I was driving all over Charlotte just so I could find a TV box. And Finally I made it to Public Storage and they had just what I needed! Thank God! I was already in a rush and needed to finish packing and Danielle and Marques was able to get me in and out. And Marques even helped take the box to my car! I appreciate y'all! Thank you so much for the great service.

Thank you Danielle for helping us find a unit great job

Daniel was a great help and had all the information I need I am very pleased

Honesty was awesome great customer service

Thank you so much Danielle Great job

Excellent!!!! Very nice need more people who seems to care!!! Big plus in today’s society….. thank you Danielle

Honesty was a big help she got me in my got me out really fast

Matt was a very nice guy you should keep him in there he is the man get you in and out

Great customer service by Honesty! She got me setup quickly and answered all my questions.

Cherese and Rah were amazing Cherese showed me my space and Rah did my rental agreement a great overall experience 5****** for both

Cherese helped me & made my experience so easy . I’m from out of town & had many many questions & she answered all of them

I love the positive additude got late fee removed Thanks Cherese

Good customer service this morning paid My bill and when You see a smile in the morning thats a bright day thanks You Cherese

Good morning public storage it was so nice to see Cherese cleaning the property this morning, she keeps it well kept up and awesome person and very polite

Cherese help me set up my public storage app I appreciate that social distancing is still in a full affect thank you for having the app available to us

Cherese was great! She did an awesome job with letting me know to expect and making sure I was all set. We had great conversation and laughed a lot! Thank you again Cherese.

My service was excellent with Miss Cherice Nice property Cleanup

Great service today with cherese got a second unit at her property today

I had excellent service today with miss cherese she even convence me to pay for July also she is good.

Honesty and cherese was a big help I enjoyed the time I spent with you

It was nice to see cherese at a different property today she is very professional at both properties very good customer service

Wow had a rent raise go up at my storage unit , Cherese put in rent raise cancellation for me and got me approved Thank you public storage

I was very pleased with the service I received, and each time I went to the office I was greeted by friendly and smiling staff.

The great customer service with honesty

Good job Cherese and Honesty the cleaning the property today

Today came into the office to make a payment had a billing issue and Cherese took great care of the situation 5******

I moved out but is been a great 5***** experience with cherese as the property manager

Came in to 9400 South Tryon St. excellent customer service did a rental got the space thank you Miss Cherese for all you do at public storage

Great customer service property 9400 s Tryon st

I am so appreciative for Cherese. Cherese was very helpful to me and my nephew. We arrived close to 5pm on Sunday and she was very patient with us. We moved into the unit that evening. I am so grateful for Cherese and her customer service, she went above and beyond.

My Parents relocated to Charlotte NC from NY and we rented a storage unit at Public Storage over the phone with a customer service rep and told her specifically that they have a 2 bedroom house plus a basement and she advised us on a unit 🙄😳. To our surprise, the unit was as big as a child's bedroom! An employee working there named Honesty at 9400 S Tryon was able to find us a much larger unit, transfer units and save the day. Give that girl a raise!!!!! Thank you so much!

Honesty and Cherese are amazing at this property it was clean they showed a few units and process was a easy move in great customer service from these two lady’s

Good afternoon public storage cherese is good at being the property manager here she dose it all 5*****

made my payment with cherese today good customer service

It's always great customer service at this property with miss Cherese Went in today talk cherese the property was clean and no complaints over here was very happy with the service

Everytime I come to this property very clean and a very convenient for my things thank you Cherese great customer service

It has been nice storing my things at this property I will ensure you public storage it’s alway great customer service experience here

Cherese my customer service was exceptional this afternoon

My customer service with Cherese was spectacular today

Wow great property to rent from nice and confident attitudes and awesome customers service

Cherese and Honesty are great for this property they tag team everything they do they have great energy together and very productive and professional

Very clean property good customer service with cherese

Very professional and clean property Thankyou to the management here Cherese and Honesty

This amazing property manager showed me multiple units and got 3 Of them she gave info needed and property was clean 5***** for her great energy

Wow the property management it awesome her name is Cherese .l will let all my colleagues know to store here

Thank You cherese great place to stores your things here, great additute and property very clean

I enjoyed my experience at 9400 south Tryon street with Cherese

Good Morning Public Storage I want to thank Cherese for helping me with my dads lock cut process and payment as he just got out the hospital you are a superstar with public storage you rock 5 *****

Thanks for transferring my unit yesterday you rock cherese

I had great customer service experience with Cherese this morning during my payment

Cherese is awesome great customer service here look forward to making all my payments with Cherese

Thanks tamika for your help had a few questions and she answered them and broke everything down so I could understand it thanks again

Honesty and Cherese were very knowledgeable and very nice. They help me decide the size I need which was very helpful. Thanks you guys

Honesty was very polite and helpful .

Cherese and honesty helped me with my unit entry today awsome customer service

cherese and honesty worked there magic for the customer to get the gate open for the day Thank you.

Cherese and honest were amazing during my move in process great customer service here.

Great customer service nice clean environment. Cherese goes above and beyond to provide good service. Had a good experience overall.

Cherese is awsome gave all the good information we needed to rent space .Great customer service

Cherese is absolutely awesome! Great customer service! Nice, clean space, fast, easy setup.

Cherese had great customer service and she gave me a great unit to fit my needs

Cherese was

Moved from a different Public storage facility and the customer service was great. Efficient amd friendly.

Gratis customer servicios todas with cherese

cherese had very exceptional customer service

Cherese was very helpful and polite. she made Shure I was taking care of before I left. Grate doing business with her .

Great customer service got a rent raise cancellation, Im happy with the services received from 9400 S Tryon St I'm a customer at 2130 Cambridge Beltway Dr. Unit 3029 ..Thank you Cherese for taking care of all of my needs over the phone your services are appreciated

Honesty and cherese are the best. I enjoyed my experience with the both of them

Cherese has some great customer service experience at this location

Wow this property is clean and I love where my parking space is excellent customer service here thank you cherese

Cherese helped me with my e-rental today awesome customer service and very professional

Cherese was awesome this morning with my storage needs great customer service

Cherese was awesome with me today great customer service and got the best parking spot on property 5*****

Cherese was excellent

Cherese Was very polite and helpful!

Transferred my unit from one location to 9400 s Tryon st with the help of miss cherese is very professional and owns the dedicated position as property mmanager

Thank you public storage cherese was very helpful with transferring my unit to a bigger space very professional and listened to all of my needs.

Cherese was awesome. She went above and beyond to assist me. I'm a long time customer and she was able to get my rate starting next month back down to the previous rate. She was very polite, professional, and understood my situation and was able to resolve it.

I had excellent customer service today from Cherese I got a parking space that I want it plus at a cheaper rate she guided me through the process online I will definitely recommend Cherese at this location come in and talk to her she was you fell welcome at this location

Cherese had very exceptional customer service this afternoon in get my new information put into the system, very happy with the service that I received more than 5***** here

I always checked the reviews of a place or restaurant before I go. Well...they were true. The process was easy, Cherise was amazing , and I love the fact I can open the gate with a app inside my car. Thanks

Cherese was very exceptional with with my reservation and got me the unit I needed happy New Years

Cherese had great customer service very helpful

Cherese was awesome the first of the year great customer service

Happy Holidays great customer service from cherese at 9400 a tryon st live the new year positive vibes