I needed help renting a climate controlled storage unit and am not terribly “cellphone savvy” or “website savvy.” Shelby and Bridget were so patient and helpful and walked me through each step in the process so that I could complete my task. THEY ARE EXTRAORDINARILY KIND and HELPFUL !
Shelby was great help and very informative
Kinsey was great! She was so helpful and kind with all of the questions I had!
Emily @7000 Harrisburg Rd was amazing and very friendly she took care of me in a kind and professional manner.. I was ready to go somewhere else BC of the issues I was having getting the unit but she came around and saved the day Thanks Emily😊
I moved to the area Saturday. The young man at the desk was very nice and helpful. I love his bubbly personality.
Great property!
I rented a large unit in 2020 and recently closed it after moving into my house. Carrol does a great job managing the property and keeping it clean and they recently painted the units as well. I have never had a bug issue or felt unsafe. All of my items are in perfect condition. I recommend this location.
Annaleah was awesome! She was very helpful, considerate, and knowledgeable with all the questions asked!
Annaleah went above and beyond with helping me. She showed me multiple units and ensured me all my belongings would be safe. She also did her best at helping me save some money since everyone knows how much moving is. I am extremely happy with the customer service she gave me. I’ve used Public Storage before and they never went to the length Annaleah did for me today. Thank you so much!
Great costumer service from Susan at front desk ! Thank you!
I had an awesome experience with the store managers at the Harrisburg rd public storage Annaleah and Christie was helpful in finding me the right storage space for my stuff.
This place was spotless, and very welcoming. Miss Nina took very good care of me, and was absolutely more than patient in finding a unit that fit my needs. And I must she has to tell me what she cleaned that office with!. Super clean & FRESH!!
However, after they got rid of Miss Nina, the place has never been the same. Every time you call the office, no one picks up and in addition I have utilize the storage for a little over three months because of the convenience in location however, access to the unit has been Challenging because there is no working lighting and several of the buildings and every time you put in a request request you get Pointed into the wrong direction, yet I am liable for my responsibility and paying the unit which is understandable. However, if the unit is not in working condition, what are we paying for?
Kinsey was great! She made me feel so welcomed and she always had a smile on her face
Annaleah had great customer service! She helped me find a great rental!!
AnnaLeah had great customer service and helped me and my wife with are rental needs !!
Annaleah had great customer service !
Annaleah had great customer service!!!!
annaleah had great customer service!!!! i recommend to come here and you will most definitely receive a amazing experience with annaleah.
Annaleah had great customer, and is eager to do anything to help you !! totally recommend public storage especially this location!!!
Absolutely AMAZING customer service. Very polite and kind. Kinsey was a helped so much!
Angie was very helpful resolving my leasing issues.
Annaleah is amazing! She made sure I was taken care of. Wonderful experience!
Thank you AnnaLeah for helping me find the perfect storage for temporary care of my personal things.
Analeah had great customer service !
i enjoyed doing my business here.
annaleah helped me and had great customer service and totally recommend her !!! .
AnnaLeah was great to work with and very helpful…
Annaleah was a tremendous help at the front desk! She was very respectful and helped me a lot! Great customer service
Annaleah and Kinsey were very helpful and efficient. Very good customer service! I highly recommend this location.
Annaleah provided such a great experience for me and my family we currently moved down from Durham and didn’t quite have enough space to put out belongings. She was super helpful with find an affordable unit for me and my family. Would give ten stars if I could!!!
Keeley had great customer service! I appreciate her!
Kinsey was great! Her customer service was great!!
Needed storage for my recent move to Charlotte.
Came to Public Storage and was greeted by 2 smiling young women.
Kinsey and Annaleah were very helpful and knowledgeable.
Thank you for making my transition to a new city just a little less stressful.
Kinsey and Annaleah had great customer service! Would highly recommend!
Kinsey was very helpful with the process. She excelled in great customer service and the place was very clean & organized. Definitely recommend!
the ladies in the front desk, kinsey and annaleah, were amazing! best customer service ever! helped me with all my needs. definitely recommend talking to those two!
Nina gave excellent service today !!!❤️
NINA WAS SOOOO NICE TO ME !!! & SOOOO HELPFUL!!!
The lady that helped me tonight was so kind and helpful. I absolutely love her !!!!
Update: My RV which was stored at this location was STOLEN. Coincidentally the cameras were turned off only during the time it was stolen. We believe that people that worked at this location were part of stealing my brand new RV.
I went to this storage location yesterday and happily rented a space. Yolanda was helping me. She was the sweetest person ever! I will give her 10 stars for customer service! It really makes a difference when someone greets you with a positive attitude and a smile. It makes your day so much better! Thank you Yolanda for a great experience! - Jeni
Nina was a big help and was very patient.
After renting over 20 years at this location, I’ve always received excellent customer service miss Nina and Elias are very kind and extremely helpful I highly recommend renting at this location!!!
Exceptional customer service in this location Miss Nina and Elias are super kind and extremely helpful if anyone is looking to rent at any public storage location I highly recommend 7000 Harrisburg rd!!!
Thank you so much to Sarah and Nina for all your help setting me up with storage for our big move!
Nina was very pleasant and knowledgeable love her personality.
Nina and Elias are AMAZING! fantastic customer service. Will make sure you are taken care of and make your day while doing it!
Nina and Elias were amazing and so helpful!! Got a great deal and explained everything really well. Thanks again
Sheron has great customer skills and very polite and helpful Thank you
Sharon provided excellent service and made the process easy and was helpful and friendly.
Great Customer Service at the desk from Nina she explained everything we had questions about. Very kind!!
Marilyn and Nina great team work
My wife and I never used a storage company before so we had no idea what the experience would even be like. Heck, we weren't sure we had the right size unit for what we were looking to store.
Nina, working the front desk, came to our rescue. She answered all our questions, showed us different units, gave advice on what to do, what would work vs what wouldn't, all in a calm and friendly manner, putting us at ease as if we were family.
Thanks again to our MVP Nina for making us feel welcome!
Nina is very professional her manurisim is outstanding a pleasure to meet.
Nina was very polite and and helpful also professional
Marilynn and Nina great to work with vacating me out of two spaces I forgot about costing me 600.00 but kept one space canceling 1 parking space that is in auction thanks ladies
Nina Marilynn thank for the help with app
Nina is a great person love her
Ms Nina is amazing she’s so kind and helped me with any questions I may have had. Thank you Nina
The lady over there and her manager was super helpful and they are awesome . Thank you for help
Property Manager Ms. Nina was very helpful. Excellent customer service! Thank you!
Sarah has great customer service she tried to help me with my app!
Was at the storage on Saturday having trouble with access and Nita went above and beyond to help me resolve my issue! Very nice workers at this location, Sharon always helps me when needed!
Do meet Sheron , very corporative and Amazon person.
Update: 6/2023- I can never reach anyone in the office. The gate was destroyed (though replaced) and the rent increased AGAIN. OVER $300. YET NO CHANGE IN ACCESS. ITS NOT EVEN TEMP CONTROLLED OR ACCESSIBLE AFTER 9PM. What changes have happened for yet another increase. This to me is crazy. I used to accept this space... but not anymore. Over 10 years and now we are letting go of Public Storage. Clearly they don't honor ppl who have been using their services loyally.
Ms. Sheron was Amazing… Very helpful.
Sheron was a fantastic help getting our unit set up.
I chose this place due to all the great reviews. Maybe it is usually good and this is just a bad experience for us, I don't know.
We just went up there to take a load into our new unit. The gate to get in was totally battered and clearly had been rammed to get it open. No access code is even needed, you can just drive right in.
Our unit itself is just as bad. The ceiling is falling in and the door is messed up where it won't even close properly. When I rented it, instructions said that the lock provided was 19.99, but that we could return it for a refund if we have our own. Well the door is missing the bottom slider, so we would be forced to use their little rinky dink lock that could easily be picked.
The whole place does not feel secure and I do not feel my belongings will be safe. I sure wouldn't want to be there alone with the gate allowing everybody and their mama in. I truly do not understand why the gate has not been repaired, it should have been handled immediately.
I've requested a refund and plan to go to an actual secure facility. So just, beware. If this is a good location for you, maybe go in and rent face to face where you can see everything before spending any money. I truly hope they get the gate repaired quickly and that unit fixed before trying to rent it out again.
Sheron was very helpful, nicest lady I ever met.
Mrs.Sheron
was absolutely the best! You just can't get good customer these days. Mrs. Sharon was outstanding! Every company needs a SHERON.
Thanks Again!
Sheron is awesome. She has excellent customer service. I wish I could have given her 10 stars.
Ashley was very helpful and set everything up for me and made it very easy on renting the storage unit
To Public Storage on 7000 Harrisburg Rd,
I wanted to express my gratitude to everyone, especially Sheron, who assisted me with the transfer of one unit to another in such a short notice. I appreciate the understanding and thoughtfulness of Sheron. My personal situation was very unexpected, and she was very sympathetic, encouraging and uplifting.
Thank you all again, so much for making this experience as smooth as it could be!
-Stephanie
I met with Ms. Sheron Lowe in the office at the Harrisburg Road Public Storage. She was very nice and very helpful when renting my storage unit.
She answered all of my questions when she took me to view the unit. Great customer service all around. It made my experience a lot less stressful when trying to move.
I Give Public Storage 5 Stars.
Public Storeage good job !!! I rented years ago and came back .. Ashley in the front is so nice and accommodating.. answered every question with complete understanding and patience.. she had 4 people in office and never missed a beat .. and the property is so clean now .. very good improvement.. will not leave this time .. keep Ashley she deserves it
The agent Ashley spent a considerable Amount of time trying to get my online reservation straight around . To me she went above and beyond trying to help me and she was able to solve the problem.
Sharon was the most professional, courteous and helpful person, and it was a delight to have her serve and help me to accomplish the things I need to get done. She should be given a raise and part ownership. Thank you for having good employees.
The greatest ladies you will ever meet.
Ms. Sharon, very sweet 😋
My brother and I came in to get a unit and everything was going great until the end when Danielle asked us to leave a review when we told her we didn’t know how she grabbed my brother’s phone and wrote the review her self and we don’t think that was right since it wasn’t from us shame on you Danielle but we wonder if she writes her own reviews
I must say upon my initial interaction with the first attendant had me questioning my choice of doing business here but I must say after speaking with Ashley and receiving amazing customer service I feel confident I made the right decision
Thank you Danielle for all you do
This is the quickest I have experienced in making a payment thank you Danielle
Customer service is unmatched thank you Danielle
Thank you so much Ashley and Danielle
Just amazing customer service I needed a unit and they were there to help me I appreciate that
Thank you Danielle and Ashley for providing excellent customer service
Thank you Danielle and Ashely
Awesome place!Ashley went above and beyond giving me options for unit sizes and prices. Submitted online and called me next morning if any questions and set up appointment! Place well maintained!
New girñ.os very nice to me
Mrs.Nina was a pleasure to work with, very professional and informative of the services the property provides. I'm now a customer and look forward to the partnership.
This place is awesome! But what makes it even better, is the staff. Specifically Nina! She is God sent! She helped me with a same day transfer with no issues, answered all of my questions, was straight to the point, and very thorough with the information she provided. I mentioned to her the problem I was having, and she came up with a solution within minutes. She definitely deserves a promotion.
My process was a-lot less stressful with her help.
Thank you again, Nina!!
Scardenia did a fantastic job today. She deserves 10 stars instead of 5. I will recommend this location. Thanks again.
Sharon was great! She help me several times to get the best storage space for my needs. Sharon has great customer service and she gets the job done.
Scardenia was truly helpful finding me the right storage space...She did an awesome job.
Ms sheron was very friendly an awesome very great customer service
The property manager at this location is absolutely amazing! I witnessed her outside cleaning unit doors, which I have never seen an employee doing since I have been storing here. Thank you Jenny for working so hard out in this heat!
I reserved a unit at this location, and a couple of days after my move in date, I get to the location to see they have every unit under a specific access time. I currently rent a unit with another company that has a mixture of access timed units and 24 hour access units. I reserved the unit at Public Storage, under the impression that the drive up unit I reserved and paid for was 24 hour access. I get to the location around 11pm to move some things in and see that all of the units are behind a gate with access from 6am-9pm only.
I called them the next day, because when I reserved the unit, I didn’t see anything that stated that my unit only had those specific access hours. I asked how to go about cancelling the unit, since I wasn’t going to use it due to the restricted access hours, they told me I still had to pay for the unit, even if I wasn’t going to use it. Now I can see if it had been a week or more into the rental period, but 2-3 days, shouldn’t be an issue. To me, the company must be desperate for money to charge a customer the entire rent, when they’ve never even been to the unit or even seen the unit. I wouldn’t recommend Public Storage to anyone, and this will be my first and last time deal with this company.
I have been completely satisfied with the assistance that I’ve been given by Jenny
She was very helpful… knowledgeable and friendly during my storage process.. Thank you so much for hiring such a well rounded worker to represent PUBLIC STORAGE
Thanks in advance Cathy Crump
I am a current client at the 7000 Harrisburg Road facility. I rarely leave reviews, but was forced to turn to Google as my safety issues don't seem to be a priority for the staff at this facility. I have placed 2 maintenance tickets with separate employees for the lights on the roof of the F units to be fixed. It has been more than 5 months and the lights are still inoperable. When the sun goes down, I literally have to position my car with the headlights on just to have light outside the door of my unit. This storage facility is not in the best of neighborhoods and I should not have to worry while I am just trying to retrieve some items. Last month, the staff was very diligent in calling me for payment, as I was late. I would appreciate the same diligence with maintenance complaints. Safety is a huge concern for me and I would appreciate someone in upper management to address this issue ASAP. Thank you
Ashley made it quick and easy for me when I needed my storage space last minute. Thanks!
Ashley was awesome!! She helped me with fixing my account and send me to the right place ! Good job
Awesome experience with Jenny and Amanda. Everything was smooth and seamless. Highly recommend.
I am grateful that they call me back before 24hour. Explain that they can help me with my problem that I had. I like that and that's good service to me. Very thankful. Good area to storage your things.
Very nice and professional and helpful
Ummm..just NO!
Jenny, & Lacey, I think not!
Shame on you all!
Do better! :(
Edited for a better explanation so that you will truly know what happened to us!
We bought a NEW LOCK; Used it once, went back to get our storage & used it a second time 2 WEEKS in, & was told we would NOT get a REFUND, & we could not get into the storage for 4 hours 2 weeks later bc the lock AND the door was DEFECTIVE through no fault of ours; which certainly delayed us from leaving, Jenny left & called Lacey & I heard Jenny tell Lacey that the lock was not like that prior to. Well of course it wouldn’t be bc we hadn’t used it!
Lacey with her ‘authority’ said we would have to call a locksmith!
To the tune of $200+ dollars of PURCHASING your lock, insurance, & fees, & through our unseen trouble, we were not compensated for anything & it’s wrong!
You all made us pay for a defective lock, kept our money, & we lost 4 hours of our time trying to get in the lock!
Also, your storage door was very hard to open & I made that clear from the first day that we purchased storage & did the transaction.
I noticed the door issue then.
Jenny did nothing!
She also did nothing the day we were trying to leave!
She left the property after telling Lacey her opinion.
THANK YOU FOR NOT CARING & BAD ATTITUDES, as well as TAKING OUR MONEY!
No business prospers this way..
Again I say, SHAME!
Absolutely polite attentive and thorough.
Finally found a Storage place that takes pride in their establishment the property manager knows how to handle her job and answers all of my questions and is prompt at handling any problem that has come up.
Jenny is AMAZING! she was extremely helpful and kind to me when I visited the storage unit! 10000/10 recommend❤️
Jenny has wonderful customer service and greets me every time i come to my storage. The facility is always clean as well
ManagerJenny was outstanding,She was albe to answer all my question,and made me feel importane.As i walked the company i noticed it was very clean and maintained.
Renting a unit was super easy and super fast online. Move in date, property manager Jenny came out to see if we needed anything. Property is kept very clean. The unit we rented was clean as well. Overall, very impressed.
She was very professional
Jenny is so prepared for this job. Very good customer service
Jenny was very curtious and very customer oriented, the facility is maintained very well and the level of service is excellent, would reccommend public storage in Harrisburg to my friends and family!
Jenny is great has good customer service!!!
Jenny has great customer service and knows what she’s doing!!! Would recommend her to anyone!!!!☺️
Nina & Jenny, were very professional, courteous,friendly and knowledgeable
The service I received from Jenny was good.
Jenny has excellent customer service! Will definitely be referring all friends and family.
Personally do not recommend the unprofessional behavior from the property manager Nina. Based on her unprofessional conduct we had to escalate our issue which was rectified by the district manager. We would not rent from this location again.
NINA was absolutely amazing and really helped us through the process as quickly and gracefully as possible. She’s soo sweet and has a wonderful smile.
Public Storage is lucky to have her on their team.
It’s always important to appreciate the ones that are behind the scenes and make the magic happen.
Nina was such a great help from move-in to move-out! I had no issues during my time here.
Just spoke with Ms. McKenzie at the Harrisburg Rd. office. She was very informative and professional. I've been a renter their for 3 years. Ms. McKenzie made me feel appreciated as a customer. Thank You.
Nina was great.
She was very courteous professional and friendly.
She provided excellent customer
service.
She is an asset to
Public Storage.
Nina is great. She was friendly, professional and helped us maneuver all the details since we were getting the unit for a short time to help our son. She is a great asset to the company.
Nina was very helpful and patient with us on renting a unit
Great experience. Nina was very helpful in getting the right sized storage space I would need. From her exchange with the customers in front of me and myself it is clear that she appreciates her customers.
Nina was very helpful, she gave me a lot of information and she helped a lot during my reservation for the storage. She is the best. Thank you so much Nina.