Jessica is the best property manager I have delta with before she polite and always says hello
Met Jessica this morning 11/25/2024. She was extremely kind and helpful
Jessica was so nice and the property was so clean. Great service.
My lock did not work and when I took my stuff out of storage I was told to leave the faulty lock in an envelope in the lock box to get a refund which I did. I have called numerous times but it's been 10 days and no refund yet. And, mice got into my storage somehow there. Does not have good customer service and they do not take good care of their customers. I'd go to a better storage company!! I have filed a complaint with the Better Business Bureau against them!
When there to look for rates girls were very nice lots of information. I'm very disappointed in homelessness there. Those girls need protection. Going back next week 7/25 to check it out again.
Went back to look again. Ashley was very nice didn't know there where more locations.
Ashley was such a great help, thank you!
I would highly recommend this Public Storage location. They are excellent to work with. Ash provided amazing service and made me feel like a valued customer. When you are dealing with so much from a move, this is one part that you can be grateful because they make it easy.
Had such a pleasant experience with Ashley so glad she was there to help
Ashley was so helpful will definitely have to come back
Ashley was such a huge help definitely couldn't have done it without her such an sweet girl
Lidia assisted me with my unit, very friendly and down to earth. Place is great, i just moved here so its refreshing to feel an at home kind of vibe. :)
Highly unethical and unprofessional. Don’t return calls. Nearly impossible to communicate with. Beware.
Update: I took Public Storage to small claims court in March 2024. I won the case. The district manager who I faced in court then posted a negative review of me on my business Google page as some kind of retaliation. Now they are ignoring my calls and not paying the money they owe me from my small claims court win. I find their business practices to be highly unethical and unprofessional. Beware.
Caroline and Joni at Greensboro Street location were amazing. They walked me through my options and even drove me over to personally see me to my unit. I highly recommend using them.
I can't believe how many good reviews there are of this place. BEWARE - Our storage unit price has increased from $120 a month at the time of signing, less than 1 year ago, to $190.
That's a 60% increase from May 2023, to April 2024 - 11 months.
I do not understand how this is not illegal.
Be very careful if you plan on leaving stuff here for more than a couple of months. They will absolutely take advantage of you.
Great business always clean when I go to my storage.
Has no dumpster on site that tenants can use. Never seen that before.
I had a complicated, messy situation with bad tenants who illegally moved all my furniture, art and personal possessions from a furnished house into a packed 10' x 30' Public Storage unit in Carrboro - then stopped paying rent on both the house and the storage unit. Caroline helped me work with those bad people and transfer the storage unit into my own name. As I was able to regain possession of my house and start recovering my property, Caroline helped me transfer into a less expensive (5' x 15') storage unit. As an older person who prefers face-to-face business interactions over navigating the online world, I appreciate Caroline's patience and professionalism. Thank you Caroline!
clean! access has always worked
Meg was fantastic helping me today. Jeanie was also great when I first contacted PS at Jones Ferry Rd in Carrboro, NC. Having such good people on staff is a real asset for this com
Worst customer service ever! The electric ceiling light quit. I reported this four times. Each time they expressed their sincere sorrow and said they would have someone call. No one ever calls...
La atención muy buena y amable.
No está abierta la oficina en los horarios que dice en la página .
I'll be back for my stuff!
Excellent service. Quick and efficient business.
I got a storage unit and the worker there Chris was great. He made the rental process very easy and simple.
Lidia was so helpful and nice! It was a great facility over all, I would rent here again.
Lidia was great, the facility was very clean and easily manageable. Overall an amazing location, would rent here again!
I kept all my stuff there for about a year. I loved all the staff and they were always extra responsive when I asked them anything. Very clean office and my unit was air tight definitely going to choose them again
Good services thanks you !
The site manager was very friendly and helped us meet project objectives and the deadlines.
The move in process was so easy.. Caroline helped my wife and I move into two different units and helped us be at ease knowing we would have enough space for all our belongings.. she’s awesome
Caroline is the greatest. I’m a traveling nurse and forget to pay often unfortunately. I know I can depend on Caroline catching it and giving me a heads up. She’s so amazing!!!!
Caroline provided amazing customer service, and was a pleasure to work with.
Great storage place. Everything is very clean and organized. Caroline, the property manager is always ready help on any need one might have. She provides a friendly and professional customer service, always going out of her way to better serve you.
Highly recommend it.
Caroline was very nice and helpful.
Caroline is awesome. She went above and beyond to make sure we were taken care of. We had a great experience and highly recommend this location.
Caroline was super patient and friendly with getting me the best storage option.
Great expirence Caroline was very helpful and professional in answering our questions.
Great customer service, Caroline was very personable and professional.