Bry was very good with helping I came in frustrated and she got me calm down and help me out with all of my needs for the rite storage unit and I appreciate it so much
Rita and Bri couldn’t have been more helpful. Lately, it’s been difficult to get ahold of someone. However, since Rita has taken over it has been so easy to communicate with her.
Thank you Rita and Bri for going the extra mile.
It's very difficult to get in contact with a real person, either in person or over the phone. Unprofessional and unreliable, would not recommend.
Val is above and beyond when it comes to Customer Service, she makes so much extra effort. I still stand by my previous review regarding the property manager.
Val was very nice to me I will definitely be coming back thank you very much
I rent a couple storage units here, I love that you can open the gate from the app and also pay my bills. Convenient to hwy 70 and 364/94 in st Charles.
Sam got my account back up in running in no time I appreciate it
Sam is the man!!! Great service!!!
Sam is awesome he helped us out when no one else did
The place didn't have anyone there. As we were leaving, the person came and said he couldn't help because the system was down.
My was an excellent one. The store manager Sam displayed great customer services, he was diligent to answer my questions and was very patient & well mannered! He took care of my concerns and needs. I would recommend this location with ease
Gail was great and and good customer service
I had to get a larger storage area and they happened to have a great deal. I also am please because it has an easier opening and no going through a spooky hall to get there. Keep up the good work. Thanks Orange Place as my grands call it. Debi Tomicich
TIARRA was the one that helped me she was great very professional and sweet. She was also very friendly helping close out my storage. THANK YOU TIARRA R.
I came in and had to do a change to my unit and Tiarra was amazing! She had a wonderful attitude and was extremely helpful. Such an excellent customer service experience! Thanks Tiarra!
Miss Tiarra was amazing. She went above and beyond helping me. She is a true asset to your company. Thankyou!!
Tiara wSvery helpful and knowledgeable . She hS geeT customer service
Tiarra is the best PM I've come across. I've seen her cleaning up a huge mess that another customer left and that really impressed me. She's a great employee and you need to keep her around.
Tiarra was very cooperative, very helpful, and knowledgeable to help me with my move in. She took her time and answered all my questions.
Tiarra is amazing. She was super helpful with my auction purchase and went above and beyond to help us with another facility.
I have had a storage unit here on old 94 for over 17 years.
I have seen managers come and go here for all that time.
I run my business out of the storage. I’m very happy with the service I receive when I have an issue with my door or something.
Tiara has been here for quite a while and does a magnificent job. She’s always smiling. And Always there with a greeting every day.
Keep up the good work, Tiara!
PS. Please keep the bathroom door unlocked!!
Tiarra is always so helpful, personable, and knowledgeable. I know any time I have an issue, she can help in the solution. I lost my key and within an hour I had a new one with her help.
TIARRA was very professional and friendly. She seems to run a very tight ship.
Friendly , nice , and quick no hassle service .
Tiara R. was very helpful and nice...
Seams quiet...most of the time.
Tiarra R. Helped us to the full extent that we needed. So because we got what we need she needs what she needs wich is a well earned Raise and she has sweet attitude and great work ethic:) nothing but pure rock n roll
Tiarra r was super sweet I really liked how professional she was thank you tiarra for answering all my questions and being so knowledgeable and patient with me and my fiancé
Hi my name is Karen I would like to tell you that Tiarra is a wonderful person! She helped me thru everything! Thank you Karen
I give Tiarra a 6 not a 5. She was an amazing staff member and was great with info.
Have had a unit at the Old HWY 94 for almost 3 years and have never seen the property manager nor could ever reach him by phone. Went today to my unit to clear it out since I no longer need it and met the new property manager, Tiarra R. She is an absolute sweetheart!!! The office was clean and smelled clean. She smiled the whole time during our conversation before and after cleaning out my unit. Tiarra has definitely improved this location!!
Tiara, the new Property Manager, was very patient and helped me out when I had a billing issue. Every other time I've spoken with her, she's been great as well!
Tiara the facility manager has been great since she took over. She has been very thorough and respectful and responds back in a timely manner. Very upfront and we appreciate that!
Tiara was super informative she made sure I was comfortable with each thing I signed and aware of rates and dates I was able to view sizes before purchasing
Tiara was very helpful and informative. I really appreciate her during this hectic move. If I ever need another storage, her helpful attitude will insure that this facility is used again.
Tiara was very professional, quick and easy to sign up! I will highly recommend her to my friends and family for storage.
Scam!!!! They will raise your rates every month for no reason. The unit leaked and the customer service at 'corporate' is absolutely horrific. Worst experience ever. Also people living out of the units. Be warned.
Tiarra and Marie WHAT AN AWESOME DUO!! I was coming to not a bill and got stuck in the system. These ladies made sure that I was able to make my payment and not lose anything!! Simply Amazing!!
No one was available to open the lock (they had to put their lock on the unit) despite being notified we would be there at specified day/time, no dumpsters available (not sure if this is standard at storage places, I can see pros and cons for that)
Don and tierra very helpful
Tiarra has been very knowledgeable and helpful. She has been above and beyond her responsibilities. Thank you
Tiarra R was super helpful and very informative!
Ordered online with the $1 for first month deal and was given the completely wrong entrance code to begin with. I moved in 5/24 and they now are asking me to pay for my next month. Uhm I’ve only been in the unit for a week, what happened to the $1 for the first month? Now I can’t get ahold of anyone to help me since no one’s at the office ever, you can only leave voicemails that don’t get returned. The lady trying to get a payment from me can’t get a supervisor on the line and can only give me the number to leave a message for my specific public storage office which does not answer.
My unit was too smal but Gail went above and beyond to make sure I was taken care of and the transition as easy as possible. Great place! Would definitely recommend
Alex was super helpful & informative about the rental properties. If you are looking for great customer service, a nice clean space to store your belongings, & a safe location this is the place. I highly recommend!
Alex was super helpful and informative, I highly recommend this location!
Great customer service, thanks Donovan 😊 👍
Very helpful 👌
Easy online rental, good location, reasonable prices.
Donovan is amazing! We had an issue with our unit and he solved the problem in less than 5 mins! Thank you!
Alex was very helpful with anything I had questions about while I was moving in and out of my storage unit that I needed for a few months. While the price for the size of unit I had went up and figured out other arrangements, that is a corporate issue. If you're looking to rent a storage space here, ask for Alex to help you.
Very convenient location!!! DM is also very congenial!! 🤗👋
Friendly, clean, and always helpful!
Very Pleased with my most recent visit
I had a wonderful experience with purchasing my storage unit, the property manager was very very helpful and Poised patient and professional and made it easy and welcoming to purchase a unit. I totally can say he understands his job!! Your great buddy…👍🏼👍🏼👍🏼
Donovan and Alex are a great team!
Clean, Alex was very informative
Clean and safe place to store my junk. I had trouble with my lock one day and Alex walked out while it was raining to help. Very happy with this business
I have not been there a year an already experience to 20.00 rate increases without notice on the second increase.
Alex was kind and friendly, gave me information I didn't ask for, but helpful
Donovan was excellent to work with today; I had an issue with my unit and wasn’t able to resolve on my own, he provided me with a solution, and went above and beyond to make sure I was taken care of and that public storage didn’t use a customer. Great job Donovan, Thank you!
We are sitting here at the gate and it's broke for a week, claim to have called for emergency repair and still not. Ppl are lined up for someone to open gate ready to move across the road. This place has lack of maintenance on building and equipt
Alex was awesome with completing my move out. Very helpful, friendly, and explained things thoroughly! Highly recommend!
I rented a unit for the summer while I went home for school, and I felt secure that my items and belongings were safe in the unit. The property is clean, the manager is nice, and the unit was exactly what I was looking for. Will definitely be renting here next summer!
Great storage facility. Very easy staff to work with. A+ all around.
Leon was very helpful with getting me started today!
Decently priced for the area. Staff is great. Feel safe leaving my valuables there you should too.
My fiancé and I got this unit for the time being because it was climate controlled and closer to our place. It is gated…which is a plus. However, the only camera at the facility is at the front gate. Nothing around the fenced edges. After a week of having our items there, my fiancé found that the lock was taken off and some items taken. The outside doors that lead inside are left open. So literally anyone can get in to break the locks of other units. Police report was filed and the officers stated it wasn’t the first time. A week earlier this happened at the same facility. I wouldn’t recommend this place to anyone. The employees are rarely around nor answer phones and we have tried calling numerous times to let them know we no longer will be renting there, yet no answer until today when had moved our things.
This place is awesome. This is my second time renting a storage unit through this company and never had any issues. The mobile gate access is so easy to use and very useful when you loose your code. Alex was the man working when I came up and did a last minute storage unit and he was quick, easy and fast. He was even there on a snow day! Truly appreciated. He was very kind and very professional. Thank you so much Alex!!
This place is AMAZING (PERIOD!). The wife broke the key to our lock off in the lock, team member Alex called immediately to alert me. Then he put a temp lock on for me! SALUTE TO THE STAFF MEMBER ALEX! He was super helpful and is just a darn great employee. Affordability, occasional promos, and very helpful very friendly staff. What more could you ask for with this service?(Rhetorical, theres nothing more)