I really do appreciate Gail at the Mid Rivers location! There was a situation with my account, but with Gail's patience and professionalism, she was able to help me get back on track!! Thank you so much Gail! We need more of YOU!! God Bless you!! 👏🏽👏🏽😊😊
Clean, safe and Gail in the front is extremely helpful.
Gail Pitts was wonderful to work with and made the process was extremely helpful
Gail was very helpful thanks very much
Loved it here,amazing work!
Gail was friendly and helpful.
I was waiting for things to get better at this Public Storage facility before leaving a review. Unfortunately, they have gotten only worse! Upon arrival to the facility today the sliding security door was completely open and the doors would not close. When I walked in, all moving carts were gone (mind you, nobody else was there at the time) Both bathroom doors were locked and unaccessible. (In fact, I haven't been able to access the men's bathroom for over two months.) Above the bathrooms was a security camera that was completely dislodged from the ceiling and hanging by a wire.
For the amount I am paying each month this is completely unacceptable. I cannot wait until I'm able to move my stuff from this facility.
Gail knows what’s up. Very kind and stellar customer service.
Thanks for all your help today. Gail was very helpful. It was a great experience.
Gail and Erin were very helpful getting me set up!
Storage elevator doesn't work currently at this time. I'm on second floor and its a hassle to go up the stairs with heavy items
Gail was so awesome! She was so helpful and completely amazing…. Even when I flaked the day before and forgot to show up!
Gail was very helpful and got me taken care of quickly and efficiently.
The units on midrives mall drive never have a property manager on-site. Once again we are unable to access our unit and customer service hangs up on you or puts you on hold for 30 minutes. I would not rent here. 14 people came and left without accessing their units as well today. I gave 1 star because I had to. Good luck.
Girl was very helpful superbly post
Gall at the front office was incredibly helpful, kind and efficient in helping me get things squared away with my rental agreement. Facilities are also neat and well kept.
Clean and secure, professional staff, great location. Just what I needed for a short term storage location.
Gail is the absolute best. Extremely helpful.
Love the staff Gail and Bry they are wonderful.
This is my first time renting a storage unit, and I have received great service. Gail is the best! She worked with me to find the right Public Storage location and size for my storage needs. Thank you for the positive experience! I will be using the Mid Rivers location again for future storage!
Diane was the person who took care of us to get a smaller storage. She was so much help.
It was a great experience. Thank you so much, Diane.You made things so much easier
Gail was incredibly helpful and got me all the info and assistance I could have asked for! Great experience.
Very fast and accommodating service!
I want to thank Diane for all her help in getting us set up with our storage unit. She gave us the best customer service. We had a rough morning with another storage facility, but Diane made our day by taking excellent care of us. Thank you so much Diane! Thank you for answering the phone before the start of your shift, you saved us! Also, this facility is very clean and safe. Thanks again for the great customer service!
Gail went out of her way to help me when I had computer issues. They are so great there
Super duper service. Gail and Bryanna are awesome
Gail was super nice, helpful and informative
Gail was very helpful and speedy!
This is the place for storage and GAIL is your gal! She is very helpful and kind. She made it easy to get it set up. THANKS, GAIL! ♡♡♡
Laura Siebuhr
Gail was super helpful. Thank you!!
Gail was outstanding and very professional. Excellent communication skills. Enjoyed working with her. Would definitely recommend.
Great customer service! Quick fast and easy. Thank you Gail!!
Ms.Gail was very professional and nice. Walked me to my unit and she talks to you to make sure you understand your charges and what to pay. Ask for her.
Gail was soooooo helpful and great customer skills!!!!
Gail was super helpful and we are really happy to be a customer.
Lady on the phone helped me with what I needed and she was great!
Gail was such a great help!!
Had a really good and easy move in thanks so much public storage
Gail was awesome! She was very helpful .
Excellent service. Great customer service attitudw
Val was very helpful with my paperwork
Gail and Val were super helpful and made the move in process super easy!!!
Gail and Val were super helpful getting the process going and made it super efficient
These people are horrible people. They should all have horrible things come to each and every employee. They took my stuff while I was in the hospital a friend was trying to pay they didn’t call back and sold everything. It was every thing had in the world. My son’s baby pictures, every keep sake and of course all of my furniture that was new. My dead mother’s paintings even my damn underwear. Call them and offered to pay double back to the buyer the day they sold it. It was probably the people that work there anyway. I pulled up one day and I know the young guy was in my locker. They said to bad! I hope that they get the same treatment. What a horrible place and really horrible people. This is part of the new world. Take what you can from your brother, have no human feelings. Screw the people !!!
Public Storage St Peters, Missouri SUCKS!!!!!!!!!
Gail and Damin were great to work with.
Where do I start? Gail went above and beyond to help me and made the process extremely easy. Excellent customer service skills and very professional. Damien too. Highly recommend
Gail Pitts was super friendly and helpful!
Gail was very helpful informative. Great customer service!!
Very helpful and went above and beyond yall need more employees like them
They have been very helpful with my move.
Gail and Damian were great. Easy update.
Gail gave great service and was really helpful!!!
Gal was very thorough and professional.
Gail checked me in with no problems. Units are nice everything went smooth
Easy to rent a unit. Had an issue online and went in. Manager nice and approachable. Helped us with our unit. Opened the doors to let us in a half hour early and answered all our questions. She was great!
Gail is very helpful and easy to work with!
I was having a hard time process a payment earlier tried everything. Couldn’t revive help… I was ready to give up. Then I received a phone call from Gail letting me know she will get me taking care of! And indeed she did. Excellent wonderful customer services made my day a lot less stressful. Explained everything to me including how the rates go. Need help come see Gail!
Gail was awesome she assisted me and made me confident that made an excellent choice in choosing Public Storage for my storage needs.
Gail is wonderful!! Attentive, professional, wonderful rapport with customers, listens to customer needs and easy to work with. Highly recommend!!!!!
Gail is wonderful to work with. She helped us sort our storage unit. Very friendly. Highly recommend.
Gale was amazing and helped me get her did!
She is kind and very professional.
Gale is awesome!! AMAZING CUSTOMER SERVICE!! Very helpful thank youuu!!!
Gail was awesome with addressing my account concerns with Veterans memoriall
Gail is the helpful and most friendly! She saved me in my move!
Gail is very professional and shows that she cares about your storage usage. She's always giving me reminders which is very helpful and appreciated. Her customer service exceeds 5 stars.
Gail is the shining star of Public Storage!
Gail is courteous, professional & gets the job done!
Without Gail, I don’t know what I would have done! Her calm demeanor is priceless! When I call all stressed out, her voice is kind & her attitude friendly.
She handles everything properly, quickly & knows how to diffuse a situation.
If Gail ever leaves, I would consider moving my belongings.
The service was wonderful and the lady Gail was super helpful!!!!
Gail was an amazing help with the process!
Great service, friendly, helpful and transparent.
Darlene & Gail was a great help.
Gail and Darlene were extremely helpful in arranging a unit’s size change for us. This will save us quite a bit of money. Why aren’t these 2 execs?? 😁
Awesome service and very nice
Gail was amazing! Very prompt and explained everything very well.
Miss Gail is very courteous, professional, and friendly
Gail was very helpful with all the questions I had asked about the storage units! She was very knowledgeable about the units!
Gail at St. Peter’s Storage is amazing. She is knowledgeable, helpful & very personable. When you meet her you are glad you chose Public Storage. Patricia R.
I want to say thank you to Gail . She has done a wonderful job with my needs and wants..thanks for a employee like this..
Iv had a storage unit here for 2 months now and the front door sensor is still taped up, I get a text every time I put more items in my unit telling me to use the ps app, well it doesn’t work and I have to type the code in every time anyway. Go out to grab a load of stuff, the door closes and I have to type the code in again. There’s always someone unloading right outside the door and they are usually parked like an idiot. Encountered a couple rude people so far. Some positives are the storage facility is very clean. My unit itself was very clean when I moved in. Not even a cob web. They have plenty of carts to use as long as there are no more than 3 people unloading at the same time. Over all 4 stars.
Gail was very helpful and did outstanding job
Gail was amazing and we had a lovely time chatting while we went through my rental process! This old timer is by far the best help I have gotten in the service industry in 3-4 years. Thank you Gail!!
When you pay for certain amenities like how do you have a pass word or pass code to enter and it’s broken so now you just have a help yourself walk right in type of insurance but yet they want to raise your storage rent every 6 to 8 months, not worth it
Gail and Dianne were so amazing. They were very helpful on my trip here🙂
Very friendly and welcoming
Gail was so very helpful! So very friendly and my move in easy.
Gail was very helpful....
Gail is amazing. She was so helpful and took the time to help me with a billing issue. She was so sweet and so understanding. If we ever need another storage unit we will go back to this location just because of Gail, and if for some reason she isn’t at this location I will find her and open one wherever she is!!! She’s a doll.
Gail was helpful and kind!
Gale helped and made sure everything was done!!
Gale is very speedy and knowledgeable she helped me swiftly when I was in a rush!
Gale was the best and helped my wife a I move in with in minutes
Excellent service. Very thorough.
I’ve had the best experience with Gail and Rhonda they helped me get the right storage locker and it made everything happen smoothly so thankful
Awesome Customer Service From Gail🙌🏾
Great place and Gail is super friendly and helpful!
Gale and Donovan are great
Hi I had the wonderful experience today during my visit. Donovan was knowledgeable, courteous and professional in providing elite customer service!!!!
Gail has been so helpful in assisting us in downsizing our unit. She was patient with our all of our questions and took time to do a walk thru with us. So friendly, knowledgeable, & charming. Thanks so much for all of your help Gail!
Easy, helpful, and friendly 👍🏻😁
Awesome customer service, thanks for the easy check in Gail was great!
Gial and diane where very helpful in my family getting are first unit
Gail got the best help ever at the public storage. Highly recommended.
Gale was very helpful and nice
Gale was awesome! Got us checked in and showed us where to go
This review is for the management of Public Storage on Mid Rivers Mall Drive in St. Peters, MO. When trying to rent a unit, I could not get a person that was in the office, although the sign always said, "We're Open!". I left an irritated voice mail about needing to get a unit because I rented the wrong size and no one returned the call. After about 3 days of trying, there was someone in the office. I asked, "Why leave the sign up if you aren't here?" His reply was hateful, "We do more than sit at a desk." Did not answer my question, but I let it go. Because I had the wrong size unit, the web site said, "If you don't need the lock, bring it in and we'll refund you." But he gave me such a hard time about it even though I never even entered the unit. Both Gayle and this older man were rude almost every time I had contact with them. After a while I started giving it back. December 2022, I had two units and both were on auto pay. Somehow, one unit was paid double and the other wasn't paid. I called immediately to see if they could fix it. Gayle knew nothing about it and would have to call me back. A week later, I had to call her again. She still didn't know. Another two weeks pass and they are sending me email that they are selling all of my belongings in the unpaid storage. But it was paid! Their auto pay messed up! I called Gayle again and left a message. Finally I scaped up some money and paid the second unit, then went to check on the until after all the emails saying they were selling it all. They had cut off my lock and replaced it with one of theirs. Then told me I needed an appointment with them to take it off. So much nonsense. Not only did they cut off my lock, but they threw the pieces of it into my storage. That was unnecessary and unprofessional. I have never left my trash for them. Gayle told me that because I moved out of the storage, any money left was forfeit. Now, if they really do record for quality control, they can hear her say that for themselves! I screen shot my entire account from day one and I was only charged the same amount for rent two times. They randomly removed my military discount. And when I cleared out of my last unit, the month wasn't over. I requested a refund and got nothing. These people are not good for your business Public Storage. Not good at all. I'm also reporting this to Better Business Bureau. Just nonsense.
Gail is fantastic! She made the process so quick and simple!
Gail was very helpful. She is nice and professional. She made my transaction simple and easy. Great customer service
Great experience!!! Gail was extremely helpful and answered all my questions. Took great care of us in a timely manner and took pride in her location and work. The place is exceptionally clean. Thank you Gail for your assistance and patience, you're so kind!!!
Fabulous customer service and very informative to deal with!
Gail has been great with finding the right spearhead unit for me.
Gail, was so wonderful to work with!! Moving is so stressful but she helped make the storage process so easy.
Would totally recommend mid rivers Public storage
Gail helped me today! Very nice service.
Gail was great very helpful and kind
Gail, She was amazing and very helpful
Diane did a great job with my reservation.
Excellent service 10/10 Would recomend
Gail is super friendly and easy going. Very helpful and great customer service.
Knowledgeable and personable while being professional.
Gail got the door corrected and was very helpful in getting setup.
Ms.Gail, is a top notch employee. Ms.Gail is a prim example of how a customer service employee is suppose to be, she went above and beyond the call of duty.
Ms.Gail keep up the good work and let God continue to use you for your serve attitude. 🙏
Gail is an excellent customer service rep! She was kind, very nice and knowledgeable. She made my moving experience very easy!
Gail was very helpful and knowledgeable. She made the process super easy. Loved the experience.
Gail was awesome nd helpful .I recommend her.
Gail was wonderful gett I ng me all taken care of. She is a pleasure to work with!
Gail was amazing! She got me in and out and accommodated my needs! She’s the best!
Gail was really great at helping me out with moving from the 3rd floor to 1st floor bigger unit. Great guest service
Gail was professional and friendly. She made the process quick and easy. Love her!!!!
Gal was awesome very helpful. Awesome personality
Gail is great!! Kudos to Gail!!
The service was wonderful and Gail really gave me extraordinary service
Great help here! Love working with Gail.
Donavan was extremely helpful with information and a tour!
Gail was very helpful and took care of everything I needed
Gail was fantastic. She took care of everything with a smile on her face!
Gail helped me find my unit
Gail was amazing!!! Very professional! I’ll recommend public storage to my friends and family!!
Gail was professional and kind when I arrived to public storage and also very helpful filling out the form.
Gale was very kind informative and a pleasure to do business with . Thumbs up.
Gail has been very helpful in helping me with moving. She has been very kind. Thank you Gail!
Gail helped me reserve my storage unit and even waited past closing time so I could save some money by doing it online
Gail was super nice and very helpful.
#1171 Gail was wonderful with helping me with a lock issue.
The manager, Gail, was very helpful and friendly when I moved in. She took care of my needs quickly and efficiently.
Gotta say, the PS facility on mid rivers seems pretty top notch to me. Super clean. Also, the guy Donovan that helped me was awesome. I think the computer may have went down for a sec, but that man handled it in stride and I had access to my unit in just a few minutes. Very smooth. Would definitely recommend this place anyone looking for a good place to store their valuables.
Awesome experience! Gail was amazing and took good care of me and helping get settled into my storage unit! Very clean and neat
Gail was awesome! She made renting a unit easy!
Gail was a pleasure to deal with. I appreciate her kindness! She is a great lady! So happy!
The Mid Rivers Mall Public Storage is a really nice and clean storage facility. The manager, Gail, is very nice and helped me upgrade to a larger unit after I had ordered the wrong size unit online. Thank you, Gail!
Gail was awesome!!! She walked me through everything and made the process painless! Thanks Gail!!
Excellent service by Gail - thank you!
Super helpful, very open. Gail was wonderful!! :)
PREPARE FOR SPAM! Reserved a unit got 2 phone calls from them to confirm I was still keeping the reservation over the span of 30 minutes while I was loading my truck as well as a text requesting I complete an online sign up even though the application was refusing to let me progress and finish.
Got here around 4:30 which is when I told the first caller I would be out, doors locked and nobody is here. Called their number and was transferred to generic customer service by the "on-site staff". CS said I could complete my reservation online but would have to come back anyway to cancel their automatically applied insurance. Oh and they close up the rental office at 4pm. So now I get to go unload my truck and find a different storage company!
**UPDATED**
After I posted my review, the District Mgr for Public Storage contacted me and discussed all of my concerns and negative feedback I left, and he took corrective action to make sure I was taken care of properly. I appreciate him reaching out to me and making things better. **
When this location was CubeSmart, it was professionally ran, bathrooms and the entry area were always clean, and the Manager Kenny and his assistant Samantha were always friendly and eager to help in any way. And the prices were fair. But then came October 2021 and Public Storage bought it and the place went downhill… no one would ever answer the phone when I had a question, whole place was dirty, and a month later the rent was raised to over $200( when I had been paying $160) and so when I no longer needed the space I moved out this past weekend. Prior to moving out, I had paid the November rent, after asking someone that had finally answered the phone if I would be getting any refund since I paid on the first and would be vacating the space on the 12th. He said once the space was vacated in their system I would receive a refund. BUT THAT WAS A LIE!!! Be smart and DO NOT RENT HERE!!
The people there have ZERO concern for customer service, they’ll lie to you, and they are wayyyyy overpriced! We still needed a smaller storage unit for a few things, so we went to Extra Space Storage @ Mexico/Spencer Rd. Friendly people, better prices, and just overall so much better than Public Storage!!!
I have had 2 units here. This second time we had stuff in there for 7 months. We had a unit on the 1st floor which cost more and went to move everything out today including kids toys and furniture. We have many items covered in mold. I already filed a insurance claim but considering it is a climate controlled unit this should of never happened.
Well, long story, but I was stressed trying to figure out my storage. Each time I went to the office the door said "open", but it was always locked. Made a mess of things on the app trying to do it myself. While dropping off an extra lock I didn't need, someone was actually there and opened the door. Then I get a lecture because he has to clean the place and not just sit at the desk. Noting that the place is very clean, I backed off on that. But then the mixup with storage. I added and deleted. In my defense, if someone had been there when I came for help I wouldn't have ended up renting 3 instead of 1. After interrogation and repeating myself several times, he finally agreed to the refund I was due. I'm still waiting to be refunded for the lock I returned, that he didn't want to accept. Ugh. Good grief. I'm done dealing with them and in the right size now. The place is kept very clean.
Very knowledgeable and helpful and got me taken care of right away.
Awesome experience outstanding staff clean facility and very navigate
I had a very good experience with Glen thanks for the storage and service.
Glenn made the process easy and gave us good advice. It was a pleasure working with him!