Dorothy is amazing. She answered every question, was very helpful. I left knowing everything I needed to know!
Dorothy was a great help!
This was my first time renting Dorthy was really helpful and understanding. Great conversationalist and friendly.
Great service 👏 staff very nice and above and beyond
Dorothy was incredibly helpful, quick, and answered all my questions!
Pleasant service and efficient reservation with Dorthy!!! Happy I came into the location for ease of reservation and payment.
Have rented a storage unit here on-and-off a couple times over the past few years. Today I decided to downsize my unit, and to my surprise the process was super simple. Dorothy at the front desk was super helpful and made it a quick and painless experience!
Dorthy did a great job helping us out and verifying that the space fit our needs.
Michael is incredibly helpful and patient. This is definitely the best experience I have had with a storage facility and I will continue to utilize this facility because of the security, proximity, and customer service. 10/10 would recommend.
Very helpful, polite and efficient customer service! Highly recommend this Public Storage location!!
Dorothy was such a great help. I am happy with my unit, the price and the accessibility.
Thank you. Thank you! Thank you Lonnice as well for your helpfulness.
Dorothy was great! Thanks for the help!
Nice, clean and convenient space. The woman who checked me in and out was great!
Sharon is fantastic! She explained all the policies clearly and was very helpful. I feel at ease with this facility thanks to her.
Just have to mention that Sharon was a tremendous help assisting me with my storage bin.
Excellent service!!
Great place to rent, awesome location!
Dorothy, the facility manager, was friendly and accommodating! Best part of the experience! The check in and rental process was straightforward and easy. I didn't realize that insurance was needed in order to rent, so that's an unexpected $15/month. On top of a $38 storage unit, that's almost a 50% increase in monthly cost. I wish it would have been communicated earlier that insurance was mandatory... Not sure if I will keep the unit.
Very good service. The units are clean and well taken care of. Dorothy was particularly helpful. Rod
Super nice sales lady! Not climate controlled, though.
Good service and helpful staff. I moved into the wrong unit and Dorothy helped me Transfer
Dorothy was so helpful! Great service.
Fine storage facility, good staff. Dorothy in particular was very helpful.
Convenient place to have a storage unit in St. Louis Park. We used a unit here for a year and it felt very safe, secure, and never had any issue the entire time. I love the Public Storage app feature to get into/out of the gates. When vacating the property, Dorothy was wonderful to work with!
Dorothy was nothing short of amazing! When we walked in, she greeted us warmly and made sure we were taken care of in a timely manner. I enjoyed her great conversation and appreciated her helpfulness in getting everything set up. Highly recommend!
Dorothy was amazing!! Helped upgrade a space.
Mixed results. The staff are decent people, and after a situation where I found the unit I reserved online wasn't suitable for use and the advertising was misleading, they followed up promptly and agreed to fully refund me. If you intend to go with the Public Storage company you should be aware that A.) the customer service online is useless and you need to contact the number on the door of the office where you are renting. B.) there are multiple add on fees currently it is about $30 up front non-refundable processing fee, $20 deposit for the lock. C.) after the first 30 days you will also be charged an extra $15/month unless you prove you have insurance to cover the belongings in your unit D.) EVEN if it is marked as an inside unit it is not climate controlled and the same types of bugs that might be able to get into the outdoor drive up (garage style) units can easily get into the inside units. If you wouldn't store it in a garage don't store it here. If you do notice bugs in your unit don't be afraid to call the office immediately so they can send out pest control and save all the rest of us from dealing with the bugs getting into cardboard boxes that you plan to later bring into your house.
As I said it is a mixed bag of results the business model is a little weird, but the people that work here are decent humans.
Dorothy was helpful and Public Storage was easy to access by car or truck. The environment is safe and clean!
Prompt attention and professional staff.
Dorothy was extremely accommodating, very helpful! 10/10 would recommend her!
Dorothy was more than helpful and patient. She took the extra time to help me fine the right unit for our needs.
Great location, Dorothy has been very helpful!
Wonderful service from John
Very friendly and helpful
Dorothy was the most professional, personal and helpful in securing the space I needed...I highly recommend working with her, thank you Dorthy!!
Facility was clean. Staff is professional, thank you, Dorothy!
Easy access anytime with key code gates.
Dorothy was very helpful!
Dorothy was incredibly helpful! The space was easy to get to and very secure.
Great location, no ethics. Prices raise every 6 months until you move out. People next to me in the same size pay less. Might be based on ethnicity? They are corporate owned and skirt the issue. People working locally are friendly but have no control. I started at $150/month, within 3 years it's now $350/month! Told me to send a letter to the PO box if I had a complaint on pricing.
Great service from Dorothy! Very nice and helpful.
Fires happen and they dont say anything. Dirt and leaves blown under doors and now someone broke into our storage.
Efficient and friendly check in.
I’m all signed up! Very easy and friendly.
Great service! Appreciated the above and beyond help Dorothy! Would book again.
Completely poor business practices. Will try to squeeze all the money out of you they can. I highly recommend finding a different place to store your things.
Fast friendly service Dorothy
Very good host. Dorothy is outstanding. She helped us get a convenient storage location and has always been patient and helpful. We have been here 4 years and are grateful.
Amazing customer service! Dorothy was the best!
Dorothy is the best at customer everything went smoothly and perfect
Dorothy very good customer service.
The staff were amazing and extremely kind and helpful!
Dorothy was great! Easy check in and great price!
Terrible !!! Manager was on her way out to lunch when j came to retrieve units I won in auction and she told me she.was going to lunch so I'd have to wait an hour....so unbelievably unprofessional ..UNREAL!!! I WILL BE TELLING EVERYONE I KNOW TO GO TO EXTRA SPACE STORAGE ..and none of the locations ever answer the phone either
Excellent service and a lovely introduction to the space.
Dorothy was wonderful at the front desk. Very helpful and made sure I had the perfect size to fit all of my items! I would highly recommend this location!!
Very helpful and friendly. Thank you.
Dorothy did an amazing job helping me get setup! I’m in the process of moving and she made the experience a lot less stressful!
Roberta is there when you need her.
Great place easy in and easy out from France. Used them for summer storage while my daughter was on summer break.
Very streamlined experience. We rented in person but I'm confident that online, no-contact would have been just as easy. All details were emailed and the lock was inside the unit.
Dorothy was wonderful, made sure we new about the different 1st month's rent discounts and didn't mind at all that we were planning to keep the unit for only a short time.
Excellent service, signing up was super easy! No complaints!
I would not recommend this location. The staff was polite and helpful however there have been several major issues in this complex that I did not feel were addressed appropriately. In the last 6 months my rate increased 20+% to its price when I started renting a space.
Several months ago there was a fire in the building of my unit. Fortunately, a firewall separates my unit from the fire however imagine my shock showing up to see cleaning crews and movers in my building and finding out from them what occurred. I was told they only notified impacted units however sending an email to all complex tenants to inform them of the situation and explain that work crews could be expected to be on the property should be standard practice. I’m addition, many of my belongings smelled off after this incident.
Lastly, my unit was broken into in the last week. The lock was cut and my belongings rifled through. I understand that this is a risk that is taken but I did not receive a phone call or notification that my unit was impacted and I expect that the remainder of renters will not be informed of the situation on the property. This is incredibly poor business practice and renter beware that security is a concern as the office staff told me most units in my hallway experience the same lock cutting and theft but no one seemed to be actively pursuing a resolution. I moved my belongings out today and will not be recommending this location going forward.
Had my lock cut and all of my belongings stolen! Really unfortunate situation.
The staff was very astute and knowledgeable. Very helpful and professional… she made the process very easy!
Warning to others considering this location: my rates went up 60% in one year, forcing me to move my belongings to another storage facility. If the rate increases were reasonable (10% ish a year) I would have stayed because I did like this location, the app the company offers is handy, and I do not like moving my stuff year to year. But the price became way above market rate, which given my unit was located in far back in one of the worst spots in the complex I really could not understand. This was my first experience with a storage facility so maybe they're all like this, but this one for sure will price gouge you so I would stay away.
Easy peasy! Dorthy was very kind
Dorothy was amazing!! She deserves a raise X10 !
Dorothy was very kind and helpful!
Dorothy was easy to work with and very helpful.
Dorothy was incredibly helpful in helping me transfer my unit to a larger size. Great customer service.
Over priced and the customer service was not very helpful and didn't do what they were supposed to do.
Dorothy was awesome! Gound the perfect locker
Dorothy is great! She is very friendly and takes care of her customers very well. Always happy to work with her!
Convenient, clean and very accessible. Dorothy was always very helpful to us. This was great space and met our needs. Highly recommend!
Great service, easy access, feels well maintained and safe!
I work for a moving company and while trying to service a customer I slipped and fell multiple times on the ice rink that is this storage facility, there is obviously no care whatsoever for ice build up, please be careful with this specific location
The attendant was very helpful while I upgraded my space.
Great service and very informative.
Enjoyed the customer service, A class
Thank you to Dorothy! She really was thorough in helping us think about our storage needs and all the details to get us started. She is friendly and really wants the patrons to have a great experience here. This storage company has some great people and they seem to work as a team. Love that!
Great storage space! Lovely staff, had no trouble in my 6 months storing things here!
Great customer service! Friendly staff.
Dorothy was super sweet and very helpful! Had an easy and delightful experience!!
Clean storage and great service!
Dorothy was very helpful, friendly, and thorough. Good price too.
We had good experience here.
Safe and clean.
Dorothy the manager Is very nice and professional
Dorothy was amazing!! Helped me through a very difficult day! She went above and beyond!
Great experience and Dorothy is wonderful to work with!
Dorothy was an amazingly helpful. Made it so easy
I love working with Dorothy. She is so sweet and funny.
We had a great experience renting at this location. Very easy process.
Convenient and secure. Good service good location!
Everything went well. I appreciate you all for good customer service!
Dorothy helped me get a new lock because my key broke off in the first one. She went out of her way to help me on the day before labor day. Thank you Dorothy!
Sam was super helpful ! I had everything set up and ready under 20 min !
Dorothy was wonderful and very helpful.
My experience with them was very friendly and kind. Very professional and courteous. I was very happy with the service. Dorothy was friendly and kind. Thank you
Sam was easy and responsive. Erental was super easy, especially when we needed to change our move in date.
Transferred storage from one unit to another, on-site help was seamless!
Secure space. Very expensive, and the prices were just raised, again. This time, over 15%
We got friendly and excellent service. Dorothy is great.
Super simple to sign up and store my things
This is the second storage location we've tried to rent from, and I'm so glad we went with this one instead of the first one! The office was easy to find and signing up was painless. We were able to look at the space before signing to make sure that it worked for us. Sam and Justus were incredibly helpful and friendly when helping us get our units!
Quick and easy to make a reservation. Dorothy was a great help with figuring out everything and making sure I got what I needed.
They were very quick to help us find the unit that would best suit our needs! We were in and out in less than 20 minutes when getting the unit and it’s very affordable!
Dorothy made my day amazing!!! Thank you
Not bad. Get what you paid for
Friendly, easy to access anytime of day or night using secure codes.
Really nice, weather and pest protected.
Dorothy is great! I can see why she won the award for circle of excellence. I have had 6 units here for 8 years and never had a single problem.
Amazing service!! Will definitely use again!!!
Extremely efficient staff & fantastic customer service!
Thanks for the great service, it was very easy to set up the account and get to my storage. Love the app.
Easy move-in process, and I was impressed by how clean the unit was! The mobile app also makes things extra convenient.
Was fast and efficient to sign up for the unit online and was ready very fast.