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Public Storage Self-Storage Units at 289 W Lafayette Frontage Rd, St Paul, MN
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
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5'x5'Online only price$ 39/mo
Small 5'x5'- Climate Controlled
- Upstairs/elevator
$ 39 /mo $ 49Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 39/mo
Small 5'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 39 /mo $ 49Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 39/mo
Small 5'x5'- Climate Controlled
- Upstairs/elevator
$ 39 /mo $ 49Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 54/mo
Small 5'x10'- Climate Controlled
- Upstairs/elevator
$ 54 /mo $ 67Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 60/mo
Small 10'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 60 /mo $ 75Best Price Label+ one-time $29 admin fee
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10'x7'Online only price$ 69/mo
Medium 10'x7'- Climate Controlled
- Upstairs/elevator
$ 69 /mo $ 86Best Price Label+ one-time $29 admin fee
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15'x5'Online only price$ 70/mo
Medium 15'x5'- Climate Controlled
- Upstairs/elevator
$ 70 /mo $ 88Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 74/mo
Medium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 74 /mo $ 92Best Price Label+ one-time $29 admin fee
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5'x15'Online only price$ 85/mo
Medium 5'x15'- Climate Controlled
- Inside unit
- 1st Floor
$ 85 /mo $ 107Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 105/moMedium 10'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 105 /mo $ 131Best Price Label+ one-time $29 admin fee1 unit left! -
10'x15'Online only price$ 120/mo
Large 10'x15'- Climate Controlled
- Upstairs/elevator
$ 120 /mo $ 150Best Price Label+ one-time $29 admin fee
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15'x12'Online only price$ 141/mo
Large 15'x12'- Climate Controlled
- Upstairs/elevator
$ 141 /mo $ 176Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 142/mo
Large 10'x20'- Climate Controlled
- Upstairs/elevator
$ 142 /mo $ 178Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 194/mo
Large 10'x20'- Climate Controlled
- Inside unit
- 1st Floor
$ 194 /mo $ 242Best Price Label+ one-time $29 admin fee
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10'x25'Online only price$ 236/mo
Large 10'x25'- Climate Controlled
- Inside unit
- 1st Floor
$ 236 /mo $ 294Best Price Label+ one-time $29 admin fee
Nearby Self-Storage Locations
Self-Storage Near St Paul
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St Paul Storage Units Near Highway 52 and the St Paul Downtown Airport
Find storage units in St Paul located near Highway 52 and the St Paul Downtown Airport in the Concord-Robert area of the city.
If you love city living but struggle with having enough space, take advantage of our 5x10 storage units to get you the extra room you need. Great for storing sports equipment, seasonal clothing, instruments and art supplies, and outdoor gear, you'll love storing your stuff at this location just blocks away from the Mississippi River.
If you're downsizing or just need to get your whole house organized, our 10x10 storage units are perfect for large boxes, furniture, appliances, and electronics. Why say goodbye to your belongings when you can store them with us?
If you're new to the area and just landed, make your first priority to grab a 10x20 storage unit to store your stuff while you get settled. 10x20 storage units can also work for local businesses looking to store extra inventory, office supplies, and equipment.
With this location convenient to downtown St. Paul, you can store your stuff and explore the best of the city, including the Science Museum of Minnesota, the Mississippi National River and Recreation Area, and the Roy Wilkins Auditorium.
This all indoor offers climate controlled storage units. Book a contactless move-in to your perfect storage solution with our eRental program today!
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 404)
Nancy is a nice person very helpful
Gabby made my experience very painless. She explained with great detail all about the unit and its cost. I'll recommend this place because of her.
Nancy Awesome, she took really good care of me .
Nice receptionist
Great and exceptional 😊 💯
Best experience Ever! Very friendly staff. Kalin was super Awsome with us. The storage place and units were immaculately clean. Very Glad I found this spot. I will share how Great Public Storage is with all my family and friends! Thank you kalin! we really Appreciated you being so helpful.
The staff Kalin went above and beyond to help me navigate a very stressful day. Thank you to Kailin!
Very helpful and knowledgeable!
Nancy was so helpful every time I need help
Best customer services , very nice, helpful, friendy, and helpful...
Kalin was a rockstar for us today !! Thank you for your help !!
Nancy was very very understanding and was very informative
Nancy was delightful and extremely helpful! Made my move in simple and her sense of humor was refreshing!
Kalin was great and more than helpful. She made sure I got checked into my unit with ease. Great customer service!
While going through some changes, we had to get our stuff somewhere fast. In a time where life was life-ing, I was so unsure about using a storage unit. Nervous about how clean it would be, how safe I would feel, and how easy would it be to move the things I care about. But Nancy was a Godsend! I am so happy with using Public Storage, and I couldn't be more impressed with the experience, thanks in large part to the outstanding service provided by Nancy & her clean crew!
From the moment I had the unit, I had lost my key the same day!!! Talk about life life-ing. Nancy greeted me with a warm smile and a professional demeanor that immediately put me at ease about the whole process. She took the time to understand my specific needs, and her assistance was spot-on, and she patiently answered all of my questions, ensuring I felt confident in my decision.
Nancy's attention to detail and commitment to customer satisfaction were evident throughout the entire process. She went above and beyond to ensure that everything was set up perfectly, making the transition smooth and hassle-free. Her friendly and approachable nature made what was a stressful situation an absolute breeze.
The facility itself was clean, secure, and well-maintained, but it was Nancy's exceptional service that truly set this experience apart. Her dedication to providing top-notch customer service is truly commendable, and she is a shining example of what makes Public Storage a standout choice.
Thank you, Nancy, for making my storage experience so positive. I highly recommend Public Storage to anyone in need of storage solutions, and I can't thank Nancy enough for her incredible assistance!
My experience with Public Storage has been easy and smooth. Mostly everything done on line and very clean and neat facility for a peace of mind when it comes to securing personal belongings that means everything to someone
Nancy is pleasant and helpful.
Nancy was great and nice and gave us great customers service
I just want to say Nancy at Lafayette Frontage Rd. Location is so helpful and was so nice.
Thank you Nancy
Nancy have been a great asset to public storage and she is very helpful in guidance and direction .
The location of this public storage is so convenient for me my family. It’s clean safe and easy accessible. 🦾💯
The best storage place in Minnesota hands down! Great customer service very friendly and professional. So helpful thanks Nancy and the public storage crew!
Nancy is the best. I like to come when she us here. Best worker ever, love her.
Nancy was great, she’s very helpful and has a lot of patience
Nancy is awesome.
Nancy is great.
Nancy is a big help!
It sounds kinda funny saying this but I actually really enjoyed renting a storage from this place.
The environment is clean, secure, but most of all Kalin really made renting the unit fun and she was very Informative.
Kalin was just really cool. Thank you.
Very friendly, Nancy was very helpful.
Nancy wonderful person always pleasant and helpful
Nancy was nice and helpful
Superb customer service from Nancy! Very kind, detailed and professional.
Nancy is the best at her job, public storage please consider Nancy for a pay increase!! She rocks at her job!!! Thanks Nancy 😀😀
Nancy and Kalin are the best to work with!! Very personable and It's amazing to walk in that place and feel like I wanna smile when they're there.
Wunderbar!
We are soo happy with kalin for the help she provided to us
I came in 10 days ago and didnt get a unit but i came back today to make a purchase and Nancy remembered my name before i even said hello . Nacy gave me the best service ive ever had in my life she is the most personable person ive ever met. Thank you public storage for hiring a person like nancy she really made my day!
Nacy is awesome!!
Love it here 👌🏽💙💙💙
Nancy was kind, empathetic, funny and very helpful. Good place so far.
Nancy was very helpful!
Constantly going up on your monthly rent
Kalin was so helpful and sweet.
Nancy and Kalin are great additions to this Public Storage. They were very helpful. Loved the cookies 🍪 😋
Absolutely love the public storage on Lafayette and Ms Nancy's always here for me
Kalin was fantastic!!!!
Nancy is fabulous! She's a good communicator and helpful!
Kalin was great! Friendly, efficient and got me set up very quickly
Nancy was nice.
Kailin is a rock star! I had so much trouble booking on line I had to go to the property to book. I was so frustrated that had Kailin not given me such great service I may not have have continued with the booking.
Nancy was Awesome and gave us top customer service.
Nancy was awesome and gave us the best service.
I absolutely love this place because of Nancy she helps a lot here and when she does it she does it with a smile and that helps a lot especially when you're moving and your aggravated because you're moving lol and she brings joy to this place so thank you for being so overly nice and sweet Nancy 😘
Public storage is trash
I had no complaints about this place it served its purpose, and all thanks to Nancy for being on top of everything..👍🏾👍🏾
Nancy was very helpful.
Nancy is awesome
Kalin
I don't have an experience as of yet I just moved in to it on the 1st
But I will say that it's very confusing as to finding my locker.
It's like a giant corn maze in there
Other then that no problems and reasonable rent.
Nancy is very nice and I appreciate her
NANCY...IS AN AMAZING WORKER HER SMILE 😃 LIGHTS UP THE BUILDING.. Very helpful. Nancy is very helpful.
Kalin was super patient and helpful, very knowledgeable woman and the process was a breeze I would recommend renting a storage here
Thank you Nancy for helping me and keeping me with Public Storage
Kalin was awesome!
Nancy was wonderful, always easy to talk to and a great attitude that keeps me hopeful.
Nice place. Nancy was wonderful!! She was so friendly & helpful and made everything easy!
Kalin made the check in process so simple and efficient. Great smile and wonderful sense of humor making a stressful day much better!
Kalin was an absolute legend. Super helpful and put a smile on my face.
Excellent customer service, Kalin and Tommy are wonderful. They hey took their time to explain everything and showed us everything and answered all questions. They are very knowledgeable.
Great experience kalin
Nancy is a good person and nice.
Nancy is very knowledgeable and helpful !!
It’s really nice and very nice works kalin really helped us out with everything
Kalin was so helpful and patient through the entire process with any confusion or questions I had!
Nancy is amazing and such a sweet lady!
I came in as she was locking the door, and she u locked and came back in the office to help me.
Unfortunately we couldn’t get my lock cut since her boss has to do it, but she was so kind and helpful !
Kalin was friendly and very helpful.
Nancy was extremely helpful in getting me set up and feeling welcomed. I recommend.
Nancy was wonderful.. very smart...my account was all screwed up and she fixed it..
Nancy is the most awesomest ever, she deserves a raise and 1000 5 star ratings
Kalin Jackson, thank you for your great customer service today!!
Excellent customer service from Kalin!
My storage is in the city of Eagan on courthouse but no one is never there so I pay my bill at this particular public storage Nancy customer service is amazing and so outstanding I actually look forward to seeing her every other month to pay my bills. she is such a pleasure. her customer service is amazing Nancy should be giving other co-workers and future coworkers an orientation regarding customer service. Thank you Nancy for everything
Clean facility. Slightly inconvenient location. Great price. Nancy was kind and very helpful. Unit was nice and secure.
Nancy is the best!!!! if shes there she can get you squared away and help you out with anything to her capability.
Kalin was excellent super nice and very helpful
Kalin was great! Wonderful customer service. I was greeted with a smile. All my questions, and concerns were answered as I was welcomed to the facility
Nancy and kalin are the best customers service is great and they go out of there way to help a customer
Nancy is awesome person to her costumers
Nancy was great good service
Nancy is amazing! Nice doing business with someine so helpful.
Nancy and get team are awesome🙄
Great Service
Nancy was extremely helpful and so polite. Thank You so much Nancy
Kalin was great help and amazing! 10/10!!
Great Customer Service quick and reliable thank you Kalin
The staff here is great! Nancy and Kalin go out of their way to assist. The location is convenient and tidy, but the staff are the real stars!
Nancy was amazing!! very fast and easy
Storage unit was nice and clean. Nancy was very helpful whenever I had questions.
Nancy is has always been great in serving me
Nancy is so sweettttttt and helpful!! We recently just finished moving but We are staying here and leaving a few items here even though we don’t necessarily have to , just because of her lol also the location and building are nice , highly recommend using this location!
This place is amazingggg! Nancy is theeee absolute best! She is very informative & kind! This storage facility is very clean & easy to navigate! 5 out of 5
So here we are at a crossroads. The last time I was at public storage a few units were broken into including mine. Public storage did absolutely nothing to help the police in the investigation. Management will also do nothing for you and all they will say is sorry and tell you to file a police report. It took months to resolve and I learned that if you select their cheap insurance it voids and supersedes your homeowners or renters' insurance coverage. So make sure you read your insurance coverage closely. Make sure you photograph everything, and write down serial numbers too. I didn't have much left to take so I just put a new lock on.
So now about my current experience 7 months later.
I arrived at public storage to help a friend move his items and I advised against it. As I pulled up I noticed a new secure gate to enter and exit. Upon looking for a cart there were homeless people out front as well as one just sitting on a cart like he owned the place in the lobby area.
The place had many sketchy people roaming the halls and many were under the influence. As you bring your things in people are watching you carefully which I found to be very very strange giving you an odd feeling. The building has very few cameras and is not as secure as they want you to feel.
I decided to check my storage unit and behold my lock was missing and things were rummaged through. There was not much to take and I reported it and I got the same story as last time. I was told last time I filed my report that criminals would rent storage units and go frequently to formulate plans then break into someone's and put it in their units. There are no cameras in the hallways so criminals do what they want there.
If you value your items do not use this location. There are lots of other storage locations near that actually care about your property and that are safe. Public storage does not care about you or your property and if you're broken into they will not do anything but say sorry, and tell you to file a report, they may give you a complimentary free cheap lock, and from experience, they do not cooperate with law enforcement. They didn't even offer me a discount or credit or anything but they were quick to try to collect their payment and said whatever happens in your unit is your problem.
Beware and stay away
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0ld review
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I'm writing two different reviews. This review is not on the amazing staff that they have but on the facilities themselves. If you are moving the occasional items view your vehicle and not a moving truck make sure you can bring your own hand cart or dolly. It seems that there are only 2 hand carts for the whole facility and it's nearly impossible to get one. Most storage locations I have used in the past have readily available hand carts.
At this public storage facility, you can never find one and if you come after office hours the hand carts are locked up so you can't use them. They fail to mention that hand carts are only available during business hours.
Over all the facilities are clean and the easy contactless app does not seem to work at this facilities so it's pointless to have unless you are using it to pay your bill.
This is more of an FYI so you read the website that says there are things to make your move easy well good luck you are more likely to see a unicorn than them items. So make sure you purchase your own moving equipment for a better experience
Kalin was very awesome during a hectic time at the facility!! The systems were down and she did a very profesional job getting me the assistance I needed I truly appreciate her. Great job guys.
Kalin was friendly, knowledgeable and patient with great service.
Was very helpful with me finding my unit as well as helping to get new codes to access the gates and doors. Thanks PS staff
Kalin was phenomenal Nancy is awsome to work with she has phenomenal customer service 👏
Nancy was very helpful 👏 😀 👌
We had a wonderful experience with Nancy!! Thank you public storage!
Nancy rocks and made the transition easy! Thanks
Kalin was very helpful and amazing. She made the hassle of renting a unit from you guys very easy. She is amazing.
Nancy is awesome and sweet
This is a nice place, Nancy is awesome.
Your attendant, Kalin, gave me excellent service at the storage facility on Lafayette Frontage Rd in St Paul. She demonstrated excellent professionalism and dedication. Top notch employee.
Kalin Helped us close out of our storage and get our refund for the rest of the month! Thank you 😊
Kalin was amazing
Kalin was great she helped I'm glade I came here great customer service 10 pout of 10
Great service Kalin
Kalin muy excelente atencion
Nancy's customer service is amazing. she's very approachable sweet and kind I would go back there any time!
Nancy has always been Like Family with Me My Family, All these Years, & Remember's Every Detail, & She is a Complete GOD Send to This CO. & To Thee Best of Costom6 Service... #GODBLESSHER..!!
Nancy is awesome. What ever I need help with She either knows the answer or she will find out. Always carries through. Super Customer service skills! Just down right wonderful person. Public storage needs a lot more workers like Nancy Thorn. You ROCK!
Nancy was the most helpful and personal. I am very grateful for all her help!
Nancy is a nice lady. Always on point.
Friendly service, easily to communicate and also very helpful.. storage is very clean
Customer service skills are excellent
A very clean estate
Wonderful service feels like family when I come in
Easy and quick response, clean units and friendly staff
Nancy is awesome! She has accommodated every need of mine while in this moving process! Availability along with the customer service has been awesome! Thank you much!
Been renting for a year and I always have a great experience coming in. All the staff are great and friendly, specially Nacy.
So nice knows storage locker info because I don’t always remember p
Sweetest person ever
Nancy
Thank God for Nancy she is always professional and helpful and punctual she deserves a raise and a promotion and the janitor that worked today's shift was amazing my kid had an accident in the hallway and she cleaned it with no problem both just kind people sending my love and I will always be apart of the public storage family I appreciate y'all
Kalin was very helpful.
Kalin provided great customer service, I appreciate how she greeted me with a friendly smile. I asked how I can save $$ by changing storage units. Kalin was very knowledgeable on downsizing storage units and timelines to save $$!!! Thank you Kalin, keep up the awesome customer service 💯
Nancy provided excellent customer service!!
Very helpful
Kalin an Nancy are great they try to help and not just push paper or protocol at ya, wonderful place to store my property.
Kalin,& Nancy gave us great customer service help to find the perfect storage space as well as found the correct forms I needed for my insurance.
Heidi, the property manager is very helpful and professional.
Staff are amazing
Kalin Was very helpful and made my day a better thanks
Kalin was amazing! She was professional and informative. Me and my husband were in and out, very pleasant experience. Thank you again Kalin. Look forward to working with you.
Kalin was extremely friendly and helpful. All smiles and laughs. She should get a raise for sure.
Nancy is awesome I just love her
These gals are the best Kalin and Nancy and with the most patients got me taken care of very efficiently and most cost effective and I have to say Ben also did a great job and handling my chaotic self thank u all so much for ur time
Great service!
Very helpful great customer service 👍🏼
Kalin was an outstanding helper & could’ve of Been more helpful
Ms.Nancy was very excited helpful and quick and very funny
Nancy is friendly and well informed on her position. She is a joy.
😇
Kalin is great a gal , very kind and humorous
Kalin went above and beyond to help make this an easy move!
Great customer service, very clean and bright inside...
nancy was awesome
Phenomenal customer service and attitude!!
Nancy was super helpful! Honestly a great experience!
Always went out of her way to help me.
Nancy was amazing when it comes to helping out and customer service. She needs a raise asap💪!!!!!!!
Nancy is the best! She should get 10 Stars. She goes out of her way to help people so they will keep coming back. The place is clean and well maintained. If there is a problem, everyone there tries to fix it. Thanks
The staff are great, the buildings aren't as great, mostly because of the mice. It appears there were exterminators there at some point but still mice. They started building corporate offices a year or so ago and doesn't seem to be complete yet.
Its hard to believe people like Nancy still exist. Whatever her salary is, it should be doubled. Nancy was more than helpful to me in so many ways. She even called me before she went home for the night to make sure I was all set to move in the next day. Thank you Nancy for all you did & do. You are AWESOME!!
Nancy has been very helpful resolving the issue we had.
Nacy is the best!!!!!!!
Nancy is awesome! Helped me reduce my rent for the next couple months which helps out alot! Thank you Nancy!
Nancy was incredibly helpful! Raise is needed! She helped me with everything I needed when I was transferring storage units! Its really refreshing to have that kind of service in today's world!
Nancy is awesome!
I needed another unit and also to release one, Nancy took the time to help me make the changes I needed to make in a way the was most helpful to my situation. She is so patient and kind she was super helpful to me and because of her if I ever need to use storage again I will come back here! Thank you so much Nancy I appreciate you very much!
Submitted prior review for wrong location. This location is great.
I got a storage unit today at the public storage on 289 Lafayette W Frontage Road. Joslynne helped me and was very helpful and knowledgeable. Showed me my storage unit and made sure I had a lock and all the information I needed to have a nice smooth move-in tomorrow. 5 STARS
I visited Public storage to get a unit for in between moves. They got me in and out in a flash with some of the best customer service a shopper could ask for. If you’re thinking of whether or not to choose this location as your storage place- think no further this is your sign. And finally you have to ask for Nancy! She’s the only reason I’m posting this.
Nancy gave us prompt and friendly service, was knowledgeable about our questions and overall provided great customer service!
Ms. Nancy is awesome. She is fair, understanding and caring. She works well with her customers, return calls and I look forward to seeing her smile each time I go there.😊👍
I changed my rating to a 5 star, that's what Ms. Nancy deserves. I don't see it in the reviews. Please update. Thanks
She's awesome loved her very helpful
Nancy deserves 6 out of 5 stars. Great service.
nancy helped me - great service!
Nancy, is a very hurtful employee very fun in nice it’s been a pleasure coming here in getting help by her.
Nancy was great very helpful!!
Nancy is very helpful with excellent spirit
Nancy was very knowledgeable & helpful!!
Nancy was so helpful and very nice an awesome person
Nacy was such a sweet woman and helping me and I was pleased by her work of effort all smiles
Nancy is awesome and fantastic.
This was my first time renting out a public storage unit from any storage place. I was so confused on how it worked and what to expect when I got there, I googled public storage and prayed that everything will go smoothly when I walked into public storage the front desk lady Nancy was beyond polite nice she was very warm welcome Nancy made me feel very very comfortable and she got me a great deal for a storage room that fitted my budget I will highly recommend this public storage location and company to my friends strangers and family as long as this company keeps Nancy or workers like Nancy at public storage with the same character and positive energy that Nancy brings to the company. She was truly more then a big help.
Very disappointed! reserved a 10 x 20 unit to store my classic car. Drove to the location the day prior to my resevstion to make sure units were secure. Everything looked good. I Then Changed my reservation to the following weekend to drop off my car. Employee helping me canceled my original reservation and set up a new one. She had entered in my email wrong so i never got my new reservation email. The day before my scheduled drop off i called to verify everything since i never received a email like i was told I would. They found my resevation and said everything was all set. Showed up to drop off my car on was told there were no more 10 x 20 spots available even though i had a reservation? Employee called her manager to see how they could resolve this and i was told i could rent a 10x30 for more money. I asked to speak to the manager but he was busy and could not talk to me. I asked how you can i have a reservation for a space when none are available and was told a reservation only reserve price not the space. What the hell! I agreed to rent the 10x30 just to get me by until i could find a different place. Was then told i need my title to show i was the registered owner. I can see why this would be necessary but i was not told this the week prior and the employee new i was storing a vehicle nor did i see anything online. Needless to say i walked out and am Very disappointed in the whole process.
I went to obtain a space and the warm helpful experience provided by Joslynne Fox was TOP TIER 👍🏽👌🏽👏🏽 and very patient as well as informative. If you’re wondering, yes I rented. Oh yeah S/O Nancy as well.
Nancy was very helpful and fast getting me signed up. Definitely recommend.
This place is horrible, every time I was there No one in office no lock provided on rented space. Took weeks for for property manager to get back to me..Then I can't get a full refund even though I never moved 1 piece of furniture into storage space so out of 100 dollars I get refunded 21 dollars for a lock I never received. Not to mention the phone system only allows a person to contact property manager and Noone above them except for when the property manager does call you back and then they give you a number to talk to someone.. company very disorganized and will never receive business from me or anyone I know and I run a moving company...
Nancy has been great, no complaints there. However: the rent has doubled since Storage365 bought the place. My unit was burglarized twice, once in July and again this past weekend. PS-affiliated insurance company is trying to deny the claim in spite of physical evidence, police reports, and notes on my account file. During construction for the past year+ there has been either open (non-secure) access to the building or no access to the building depending on the state of maintenance. Sliding doors to ramp are constantly broken, so if you have heavy things on a cart you need to unload them from dock height to ground level instead of wheeling it to your car. Building is understaffed, no active security (they have started installing cameras but they STILL don't cover my unit), no remedy for damages or significant return of rent paid for insecure unit since district manager apparently has no authority over those policies. Will be cancelling as soon as the stuff nobody wanted to steal is moved out. Absolute nightmare experience.
I was concerned at first when Public Storage took over the facility. So far, the customer service is outstanding and for anyone interested please see Nancy as she is a wonderful person to work with. Great experience!
2022.10.22 - Nancy at the front deserves a raise for her excellent customer care and helpful attitude! Thanks still impressed.
2023.10.17 - Nancy is such a rockstar! Thanks
Nancy is VERY WONDERFUL and So HELPFUL😃😃Great experience 5 stars!!!
Great customer service !
Nancy is just the best. If she ever leaves I leave . This place is showing how they take care of their property, and I like the changes.
Nancy is a great worker of going over your policy thanks for service an help
Nancy is very polite when it comes to helping me with my public storage in late fees I truly enjoy her spirit we need more people like thank you and have a good day hope you see this Nancy!
Nancy NICE!!!!!
Nancy is a valuable 2 public storage manger..
Nancy is the best. She knows her stuff. Great help! She's been great helping me navigate with my payments that I fell behind. She has been great
Nancy was a kind and special person she took care of all my needs right away .
Nancy is the best!
Lady storage worker was so nice &
She knew her public storage . She'd been working for the company many many years
Nancy is a very nice and fun person to get along with great experience.
nancy was very helpful and a great employee.....
Nancy is awesome
I was so stressed about the process of renting a unit since this is my 1st time. Right when I walked into the office I was greeted by Nancy with a welcoming smile. She made me feel comfortable and at ease. She helped me through the process and made everything happen in a timely manner. I'm so glad I was able to get the services I needed done today. Thanks so much for the help Nancy! 👍😊
Nancy has been an angel! She worked with a group of volunteers guiding us at every step of the way. Heart of gold!
Nancy is very nice,she is the goat
The location manager made sure I could use a cart to move my things while she was on duty - very helpful !
Nancy is really nice she knows how do everything and treats everyone the same
Nancy is so amazing
Thanks public
Nancy was very knowledgeable and extremely helpful. Well done Nancy. She always helps me out
Nancy has a nice customer service
Prices Is getting to high price increase two time on the year the new price star on 01 of june & now have mouse problem too im out at the end of may
Nancy is a great helper thank you so much!!!!
Nancy is very helpful!!! What an asset to your establishment.
I came in confused not knowing what I was doing but Nancy made it very easy and she's very outgoing and very positive she helped me find the right storage for the right price with no hesitation very professional with a smile on her face
What a great experience! The property manager, Kyle, was so helpful and kind. Will definitely be recommending to friends and family in the future. Thanks again Kyle!🙌❤️
Had a good experience. Prices are decent and similar to others closer to me but Kyle was so nice I chose you.
Nancy is angel from heaven I would b sad if u got rid of her she went out her way to help everyone thatsvwry rare she saved my storage she's an angel very kind hearted the nicest person ever.
Nancy was amazing! Helped me with all my storage needs.
Nancy was awesome
Nancy was great help. Very kind person ☺️
Nancy is very helpful. Very good.
Nancy was very awesome. Great customer service she deserves a raise..
Nancy was extremely nice and helpful.
Nancy was awesome and very helpful.
Nancy is awesome and amazing services
I had wonderful experience
Staff was very helpful and made the process simple
Nancy! Has a sense of humor and very polite.
Nacy was great with helping me today..she was very patient and friendly.
Great service today by Nancy! She explained everything well, and made the whole rental process a breeze!
She was soon kinda and respectful.. she help me so much and yes.. she awsome lady
Ms.Nacey great employee very understanding hard worker helps try to resolve situation good listener
Nancy at the front desk was very nice, helpful and efficient.
Nancy she is the best and good customer service
I love Nancy Customer service, she is always the best and you can count on for any help. Thank you so much!
Nancy is an expert at customer service.
Nancy is awesome
Nancy is super helpful and she's very nice and she looked after her
Nancy is absolutely amazing and a pleasure to work with 💯
Nany is nice 👍
Nancy went Above and Beyond to help!
Nancy is helpful sweetheart!!!
Nancy is working hard for me
Really great place. The manager, Nancy, is amazing. Can't be easy managing a storage facility, but she does a great job. And always with a smile.
Nancy is amazing great lady amazing place
Great customer service! Trista is a AWESOME ASSET to this location! Thanks for the excellent customer service!!
Great customer service. Nancy was helpful, friendly and made the process easy!
Got lost looking for my unit , found it after twenty minutes
Nancy is a gem!!! She was so helpful and friendly all with a huge smile!!! Very satisfied with my choice at Public Storage!!
Nancy was wonderful! Definitely will be continuing business.
Nancy has been very helpful. Good customer service.
Nancy was very nice and helpful today... Thank you for all the help
I had the best service here thank you Nancy
Nancy is wonderful and I cannot say enough positive things about her. I went in to talk about downsizing my unit and not only was she able to do it super quickly, but she helped make sure I got a well placed smaller unit and was so lovely and funny the whole time. She got things hooked up to make my life easier!
Terrible experience with the general manager there. I would not recommend this place at all
Ms Nancy has been extremely professional and kind. Thank you!
Nancy is wondering. She went above and beyond to help me.
Nice location prices are fair but every time I go there are never any carts to move your stuff around 9 out of 10 times I have to wait and go look for them otherwise it's great and Nancy is very helpful
Nancy is extremely helpful and always has a pleasant attitude
Excellent customer service. Friendly, warm and welcoming property manager. Thanks Nancy!
Fast and friendly
Nancy was very knowledgeable and helpful and also super nice!
Nancy was very nice and vert helpful!! Kudos to her
Nancy is the greatest, takes extra steps.
Nancy was the best. Easy to talk too. Understood my wants and needs and made sure all of my expectations were met. Definitely will tell others about my great experience here. Nancy you Rock
Nancy was terrific with helping me get this nice and clean unit set up for us and really made our moving process a lot smoother. I’d recommend this storage unit to others!
Nancy is fast and very helpful. Thank You!
Nancy is nice and helpful
Nancy is great! Very friendly and helpful!!!
Nancy was fast, efficient and friendly!
Best customer service thank you
Nancy it was a good experience
Nancy it was great!
Nancy does a great job!
Very good service form Nancy
We were overwhelmed by the assistance we received from Nancy. She listened to our problem and took a personal interest. She came up with a solution never possible for us without her help. She is kind, helpful and a real asset to your facility.
Nancy at the West Lafayette location was extremely courteous and helpful. We had to wait a bit because they were cutting locks, but she gave us a better deal on a larger unit that we ended up needing. Public Storage could certainly help out thier employees by getting more labor and equipment.
Absolutely will recommend this storage place excellent customer service it was easy to get in Nancy is wonderful
Nancy at 289 W Lafayette is very help and very kind and courteous and willing to help people out and she’s very down to earth and treats everyone the same really appreciate her. And so should you.
Nancy was a great help! Our company rents here and we were having issues with billing and she set us up properly and explained how their online system works
Facility is clean and maintained. Staff is awesome, everyone I interacted with was courteous and helpful. 5 stars to Nancy for helping throughout and sorting the billing issue.
I've rated this place 4 stars only because they need a bigger elevator. My couch didn't fit and had to carried upstairs using the steps.
I have never had problems with Nancy she's a very sweet woman and I don't see her having issues at her workplace
Nancy was extremely helpful, and courteous
Used to be storage 365. Online hours said it was open. No one works in the building. Both calls and chats were very unhelpful.
Nancy the staff person was really helpful and thoughtful. I lost the key to my lock so she put in a work order to get it done, then let me know when I was done and put a temporary lock on for me. She was always friendly and helpful and went out of her way to keep me informed of the construction project and the deadline for moving out of my locker. She’s definitely and keeper and deserves a raise and a promotion.
Nancy deserves a huge promotion!!!!! Amazing customer service!!!!!
Nancy is the greatest customer service rep ever
Nancy is the best she deserves 10 stars her customer service skills is above and beyond
Nancy was great to work with and super helpful!
Ms Nancy was great to me
Nancy is nice!
Nancy was a great big help and very generous.
Nancy is great
Nancy is best hands down, when it comes to customer service and politeness
Nancy helped me out today fantastic customer service 👏
Nancy provided friendly and professional service
Nancy has been exceptionally welcoming and helpful to my situation, thank you very much for hiring such a wonderful person
Great customer service. Friendly receptionist that takes your needs serious and is very helpful.
👍😎👍 Thanks Fancy Nancy!
Nancy awsome she is always araund when she is needed.
Nancy was really great. Very friendly and made the process pleasant. She got me a great deal on a storage unit and answered any questions I had about expectations and procedures.
Love Nancy! She's always so helpful!
Nancy has skills.
Nancy is a real good customer service. More people should provide service like that.
Nancy was fantastic! A great help!
Friendly staff, easy move in
Nancy was wonderful!!! And a very bug help!!
I appreciate the help I've received here from Nancy on several occasions. I had so many questions to ask her today and she was so patient and thorough in her answers. I'm glad I chose this location to store my belongings while I wait for a more permanent home!
Nancy is great helps with anything you need love having her at this location. 5 out of 5
Nancy at the front desk is wonderful! Very kind and helpful!
Nancy was very helpful!
I had only good experiences when I was a renter here over this last year. Easy access, no funny business. All of the staff I interacted with were friendly and helpful. Most recently, Nancy assisted me with vacating the space, and she went above and beyond. I appreciate it!
Very friendly , Fast service , Nancy helped me . Never an issue here
Broken elevator, some keypads not working. This was what I was dreading when PS took over from the previous owners.
The storage space I have was clean it is easy to get to and the price is great