Public Storage Self-Storage Units at 15854 Chippendale Ave W, Rosemount, MN

Very good Shannon

Great people, big building. Shannon, Bill are the best to working out the space and creating new arrangements.

Bill was wonderful. Worked with me to get the units i needed. A pleasure to work with

Shannon was Great!!

Thanks to Bill at the Rosemount Chippendale location. His help was top notch and couldn’t be happier with his service!

Never been to cleaner, yet more organized facility! Manger Bill at the Chippendale Rosemount, Mn location was awesome and easy to work with!! No hassle at all and I definitely will recommend my friends and family!!

Dayle did a great job!

Bill was very polite and accommodating! Storage units are clean and well protected.

Bill made it extremely easy for me to move in! Quick and efficient!

Dayle was great made some adjustment for our rental unit and very knowledgeable and helpful.

Bill was excellent to work with and very helpful!!

Dayle was great!!!’nn

Bill was awesome

Tried calling about turning in extra lock and keys, only voicemail,no return call,. Stopped by at least three times no one ever there. Stopped by on October 2, somebody there but it's been over 30 days so I'm stuck with a lock I don't need typical of public storage customer service

Bill was great. Thanks for the help much appreciated.

Dayle was great and very helpful!

Bill was very helpful and as he assisted us to get our storage unit rental paperwork complete.

Great customer service! Very friendly.

Jordan was great Helped me thru the entire process of getting a locker

Good place for storage. Another of security.

Dayle- did an awesome job helping me get checked in!

Great customer service!!!

Bill was great!

Daylight made the transfer easy!

Dayle was great and helpful in switching to a larger unit. He had a smile on his face and was very friendly. It has been easy to utilize the storage at this location!

Joey and Dayle were super helpful with my reservation!

Dayle made the transition very easy.

Quick and easy to set up rental. Great customer service!

Dayle was awesome!

Dayle helped me walk through everything

I spoke with Jordan as I had a few questions about the units and how the whole process works and she was absolutely amazing! She is so knowledgeable, has great customer service skills, and is so polite!

Dale at Rosemount Public Storage helped me quickly and saved me money on my storage unit.

Have tried calling & showing up multiple times, cannot talk to anyone to get my door code for indoor storage. No one at the main office.

Jordan was great in getting me into my storage unit. I couldn’t ask for any better service. She answered any questions and got me into a unit quickly. Thank you again for all your help!

June 2 your representative At the Chippendale Rosemount facilities was very very helpful to me and assisted me with everything that I needed to get done. Very polite and efficient, knowledgeable young lady.!

Jordan was MOST helpful! She rocks!!

Great storage indoors or outdoors

Shannon was really helpful and friendly. Great customer service!

Shannon was super helpful and professional! She explained everything to me and was very efficient. A very nice experience !!

Shannon was extremely helpful in helping me transfer storage units. She found a unit close to mine which made the transfer seamless. Thank you Shannon

Shannon is reliable and always on time. Shannon is great to work with and very respectful. I am so grateful that I can rely on her every single month when I come in to pay my bill. Thank you for such great service.

Joey and the staff were amazing! Great customer and help.

Do not EVER rent from this place. Not just this location but all of Public Storage. This particular location though has employees stealing your stuff from your unit and then the insurance company claims that if you cannot prove forced entry they do not pay out of on a claim. Hence it's all a big scam. This place WILL rob you!!!!

Wow! What a nice place! The manager is Shannon, and this place shows that there is care in place for customers to feel save and secure for themselves and their worldly belongings! Thank you so much for all you do, in achieving these goals!

Dayle was great!

Joseph walked me thru signing up and was very courteous and helpful. Thanks!

100% epic at helping

This place is amazing .. ridiculously clean , safe , clean. I am incredibly happy specially for a female it is beyond secure and well let!! Ben was fantastic and beyond professional and super helpful answering questions and polite!! Super happy with this storage facility!!

The property off Chippendale was super clean! No trash was laying around everything was picked up nicely and you can tell the workers take care of it! I had Jordan help me while I was there and she did such a great job and was very personable and helpful! Definitely recommend!!

UPDATE: what’s the point of providing the site manager a cell phone if they never answer it? I saw a guy walk into the building just now with his lunch bag. Couldn’t catch him. The app keeps crashing and now doesn’t work at all. Can’t get hold of any one. At least the broken glass is cleaned up after four or five months. But the left gate STILL doesn’t work. ******* Within 5 months of being here they jacked my rent from $160 to $204 a month. The left gate has been broken and unusable for months. That severely limits the use of the entire loading bay. There is never anyone there. No one responds, except if you miss a rent payment by a day. The turnover of employees is really high. They don’t pay very well and the employees don’t even get a discount on a storage unit (no-brainer, simple benefit PS could offer). Pay a livable wage and you won’t have the turnover problem. You’ll be amazed. Upper (Nameless) Management has, without fail, been miserably unresponsive, even scolding. The physical place itself isn’t bad, but you better hope you have 4WD because they don’t salt or sand, and they plow minimally. The parking lot was sheer, thick, treacherously slippery ice this winter. My vehicle got stuck on flat, icy surfaces more than once this winter, once right at the gate where my vehicle slid sideways into the fat pole where the security entry pad resides. There’s just no excuse for that. And… no response. As for fees, the price online Is Not The End Price. Make sure you ask about ALL fees before you show up to rent like I did. The 30% plus rent hike is a scam. Figure a 30% rise in cost from the beginning when comparison shopping unless you want to move your stuff again (yay?) or have a potential budget challenge later. So nice of manager (who?) to post a response. Don’t be fooled by this supposed impression of service. I’ve talked to them about the cleaning up the broken glass (right where I swept it up after two glass panels dropped and shattered narrowly missing my truck) at least, about the rent hike, and other issues. Stonewalled and told I should be “reprimanded” for a complaint. Inappropriate and clueless. Avoid.

Very very good place to store everything you have! Many different size lockers, climate control is wonderful all year round. Staff are friendly and helpful and you don't have to spend a lot of hard earned money to get something valuable in return. It is a very secure place a very clean place and they really do cater to the customer it is a very high quality facility worth every Penny spent on storage!!

They were very accommodating and helpful when I needed help to lock my unit. THANK YOU PUBLIC STORAGE!😕

I had called your facility sometime in Feb , Spoke with Karla that I was running 10 min late , Would probably arrive at your facility 10 minutes after you closed, Karla said "no problem, I'll wait for you and get you taken care of" and you know what SHE DELIVERED G.O.A.T customer service. Credit is due in giving props to Karla she didn't make me feel rushed, she wasn't inconvenienced, Thank you so very much Last but not least Public Storage indoor temp controlled facility top to bottom is exceptionally well maintained.

Tiyana was very friendly and helpful getting me set up for a storage unit. The building was nice and clean as well. 10/10 would recommend this location.

Its Super Clean an well Maintained, The Office girls Karla & Rae are just Amazing all around. Great work Ladies!

Prices high. Should allow 24 hr access to storage. Facility very clean & well maintained.

Close to home plenty of storage options managed by some great people. Price keeps increasing about every other month.

Great place to store your stuff! Very clean, with or without temperature control room. Elevator is good to go 3rd floor, rest room is clean and dolly / cart available for free to load stuff but they just have four at busy hours! This place need to add more carts / platform dolly available for the customers for loading items at different storage!

Karla was super helpful and the process to rent was quick and easy.

Karla was very helpful with my family today. Taking time to answer all our questions and walking us through the process. Also, she was very accommodating and came in early to adjust our appointment.

Very good and clean and safe although time restricted

Had a great experience renting here. Karla is the bee's knees, and if her bosses are reading this they should know she deserves a big raise. She was always so helpful, right up through we moved out and she noticed and closed everything out for us without my even having to ask! I would recommend this facility to anyone.

Great costumer service , the attendant Karla is the best she went above and beyond. She hand run this place in a very professional way an efficient. I wish we have employees like her in my work . Also is a great location

After being a being a good customer for over 1 1/2 years, and always paying my rent on time, Public Storage decided to raise my monthly rent by over 30%! No reason given why the rent increase, nor did they give you an advance notification of increasing your rent. Poor customer service, bad business practices, their parent company just doesn't care. I'm in the process of researching other storage businesses and will be moving out. I don't recommend renting storage units at Public Storage. They get you interested by offering special pricing and deals online but over the year will increase your rent every few months at $20 a pop. Stay away!

They have a very helpful and knowledgeable manager. Made the process very easy.

Karla was exception in her presentation, explanations and guiding us through the process. Clean, great facility.

I had an amazing experience with this public storage here in Rosemount, and the staff espicially Karla was very polite, patient and understanding and was of great help throughout my experience. And this place is pretty well kept clean and well taken care of. Great job! 👍

Angie was AWESOME to work with! The process was fast, facility is so clean, we can’t wait to load up our new storage unit! Thank you so so much! Their prices are great, worth every penny.

Karla gave me wonderful customer service from the very beginning. No hidden fees and was upfront with all cost to renting the unit.

Nice place to keep your stuff but WAY over priced. Started out reasonable but the rent has increased 175%

Great service very friendly

Do not ever use this place they are crooks.

For short-term rentals this is a great place to store your belongings: the service is good, it is clean, secure and you can get a good price. But there were 3 main issues that caused me to move out of our unit. (1) My rent more than tripled in 2 years. Staff put in for a rent decrease, which ended up being less than 1/2 of the latest increase of $29/month. (2) Inconsistent information on policies -- We asked them to price match what was offered online for the same site and unit size/type. We were told that we had to physically move our belongings from the current unit to another unit in order to get that price. When we called their We Care center, not only were we told the same information about moving our belongings, it was suggested that we contact the local office to arrange for the new unit to be close to the current one, so we made a new reservation online. The day we showed up to move our belongings, we were told that we would not receive the lower rate because there is only 1 special rate per household, it had to be a 1st-time rental, and it didn't apply to a 2nd unit. When I explained we had been told otherwise (twice), the response was that we had been told wrong. We hadn't seen any of these conditions on the website when we made the reservation. We moved out instead of to another unit. (3) When I went back to the website to try to find this information, the small print was located at the bottom of the website page containing the registration form, under pictures of other PS locations that required scrolling through on my desktop computer. Unfortunately, this was such a frustrating experience that I will look other places for future rental needs.

Tasha’s the best!!!

Got charged a late fee even though they had my card on file the whole time. I brought it up to management and they put in a request but I never heard anything back. They want you to be out of your storage unit by 6 even though the access is open till 9. Their rates have been increasing exponentially over the past year. When we first got our unit is was 121 a month. Now it is at almost 200 hundred a month, in only one year. No one answers their phone, multiple times I had to drive out to the office to speak with someone when I had a simple question and would have been so easy to answer on the phone. I have also had multiple staff members ask me directly what I am storing in my unit, everytime I have stopped in. I'm not sure why they need to know that, given that you have to sign a agreement not to store anything besides normal items. Just weirded me out. Overall, I am not happy with the way that the place is run and it seems to be lacking professionalism and integrity. There isn't any accountability and also no way for me to get any resolutions.