Public Storage Self-Storage Units at 4560 Central Avenue NE, Hilltop, MN

They don’t want to give a refund for a returned lock/key. I rented a unit on July 25th to start on July 30th. I moved out August 27th. Per policy, “lock must be returned within 30 days of *MOVE IN* for a refund”. The manger at this location said the 30 days starts when you sign the contract (so the day you register the unit) and not the day of move in. This goes against Public Storage policy. I left a vm for the district manager to hopefully solve this issue otherwise I will contact my credit card company. Don’t rent from here.

This place is amazing! Not to mention how awesome and kind Connie is. Always a good energy around here. I’ll continue doing business with this place!

Amazing services . Conni is the best of the best .

Thank you so much (Connie) truly amazing !! You been there since the first day to help me. Your very perfectional you do the company a great Honor by working for them thank you so much top of the line there’s no one better

Rude and disrespectful staff.. nobody knows anything .. Will change you fees without notice ... Been renting for a year and my rent increased 3x

Staff is always nice!

Friendly and helpful staff. Convenient location.

Bluetooth access does not work. I wish I knew before I joined. Bad knee.

Do not rent here unless you absolutely do not have any other choice. I paid using their phone system, but it didn't pay the full amount, so I got a late fee, which they won't remove, despite paying on time. In addition, the online account portion won't work, forcing me to pay via phone with$10 fee, and they refuse to help with that as well.

Met with Karla at the Hilltop location and got a walk-through of storage facility. Karla was professional and pleasant, answered all our questions....thank you Karla! We were able to complete the rental agreement fairly quickly and received the keys for the storage unit. PS: there are security cameras throughout the facility and it seemed quite secure, with access limited to the area of your specific storage unit.

Karla was AMAZING! Completely answered all my questions and totally helped me. Very clean facility and great options.

Karla Is a very nice and beautiful person. Always kind, always pleasant took care of business and always was willing to help. She is a very nice employee to have to work for you.

I like the place it’s its very clean. The staff is unusually good. I think the downside is every three month your rent will go up about 28%. I don't think the worker here that work hard to make sure everything is fine get that part of the 28%.

Karla was very professional and fast service is her middle name. Thanks!

very good service

Very friendly and convient. The ladies were very polite and respectful. The only issue I have with the storage place was the price. When your promotion is first month free, when your done with all the fees it comes out to $50. So is your first month really free? Can't honestly answer that.

I’m a new renter here. Fast easy service with fair prices. Thank you Karla for your amazing customer service skills!

Karla was a wonderful person and very helpful I'm glad I came in

While the staff might be good, it doesn't make up for the type of company Public Storage is. They lure you in with a reasonable rate. Your original rate expires after 6 months and then the rent increases start hitting hard. My rate has gone up $100 in 3 years. That's more than a 50% increase. You think you'll be renting a $120 unit, but pretty soon you'll be at $250.

Karla will make you life so easy! Super helpful and knowledgeable.

Connie was fantastic. Answered all of my questions, was very knowledgeable and friendly as well. Very pleased.

Karla was an amazing help. Very knowledgeable and the facility was very clean. I am a first time customer and am looking forward to using them.

Awesome lady, very helpful.

Hmmm The lady who works there Connie is a 5 star employee who needs a raise But public storage is ????

Karla was great very helpful 👍 Building was also very clean 👌 and I was able to get in and out quickly 🙌 😀

Karla was very professional and nice. Made everything here easy and a good experience with her overall. She was very knowledgeable and even went outside in rain to show me a unit before I paid. Very good experience with her and public storage.

The building is awesome and convenient for me,right by my job and all! Karla is so kind and always making sure I am fine! Thank you so much! 😁

Karla was awesome to work with. She set me up with a storage in time when I needed it the most. Thank you again.

Great customer service! Karla is so knowledgeable and she answered all my questions. I totally recommend this location for all your storges needs.

Buen lugar para rentar espacios. Todo muy limpio y la manager Karla habla español y es muy informacional.

Karla and Connie at Public Storage are so wonderful in helping me with my storage needs. I have to constantly update my spaces, to fit my fluctuating needs and I really appreciate their help! Facility is ver clean and the pull-in garage is a lifesaver!

I use this facility to house my inventory for my business, I have a couple of units so I’m here multiple times a week, sometimes multiple times a day. It’s always clean and the staff is great, especially Karla who is always extremely friendly and helpful. Anytime I have a question or issue she responds and handles it quickly and efficiently.

Karla was Very very patient and helpful with me and also kinda helped me step by step to be honest . Place very clean btw

Manager and staff handle situations well, easy to work with and helpful

Karla, the manager at Public Storage in Hilltop is VERY helpful.

Im a previous renter who is now back again. This facility meets and exceeds all my expectations. Clean, secure, friendly environment. Karla the manager is my go to girl! She answers all my questions. This storage place is A+!

Just started renting today. I came in with no idea how storage works. Karla the manager was very knowledgeable. I have the best size unit at the best price.

Carla is the best! Thank you for your great service

Great place to rent. Secure and clean. The Property manager karla is super polite and very helpful.

I love the ways the workers attends to customers needs especially Karla. She is very attentive to my needs. I recommends this place for your storage. Very safe.

Pleasant staff when you can get a hold of someone.

I love renting here! Super Clean and great staff! Thank you Karla grate place Karla is the best now's me by name still hear and Karla is still doing a lovely job on helping people and keeping the building nice and clean Keep up the good work Karla update still great service clean cool staff

Staff was very professional. The site itself is very clean and secure. Pricing is moderate and everything you need is supplied. Sorry no photos to post however this establishment is centrally located in the northeast section by hilltop .

Karla Helped Me Very well N she had good customer service And I recommend people to come here and get a storage unit at this location

Karla was fantastic !!!!! So Accomadating and nice. Thank you!

We have had great service at this location. We have been a loyal customer since 2019. From check in to check out Karla has been an exceptional on-site contact throughout!

This is absolutely ridiculous. I have been a customer now for 3+ years, pd on time and I get treated this way. I need to access my unit and I have now left 2 messages for the property manager never a return call. I have spoken with 2 employees and now I am told I have to hire a locksmith. I have had my lock removed in the past, this should not be my responsibility. The least you can do is help me out. I plan on taking my items out soon because your prices are too high and then there is no customer service. I have been a property manager of apartments for 16 years and I would never treat my residents this way.

Justus was great made getting a storage unit easy

Well I've been paying 57 for my storage and someone has been going through from the top I tried to tell them but it's not changed so now what? Plus most times I go even in the day hours doors are locked noone there ..why? My price went from 20 something to 57 dollars and why it's the smallest unit you have dang .,.

The lady behind the counter is extremely rude my friend won a storage locker through storagetreasures and I was authorized to pick it up. So I drove an hour to get to the public storage and the lady refused to let me into the locker until the moving truck arrives in the morning. Per the rules of storagetreasures auction site I have 48 hours to clean out this Locker. Nowhere does it say that it has to be in one go. I have been doing this for five and a half years and this is the first time I've ever been treated so rudely by somebody who works in customer service if you don't like your job and get a different one. But this is how I make a living. Unbelievable!! Storagetreasures has even tried to call her now five times and she does not pick up the phone and she is at her desk. Wonderful customer service skills

Meh

Karla is Amazing, super knowledgeable and very good communication. Since day one I have been impressed with her customer service, the facility is secure and well maintained with easy access with keypads and convenient location.

New state of the art convenient storage facility where I feel safe with all my belongings knowing that each floor separately secured and movement is tracked within the facility

Fast Friendly service in a secure building . Karla helped me find the best space for my stuff. Thank you.

Karla was extremely friendly! Great place highly recommend

Went to facility when I reserved unit online..to make sure I did it properly and did not owe anything on 3/29 for a 3/30 move in. I was told NO I asked to see the unit to make sure it was big enough visually. I was told I can show you a video. So customer service sucks...they call them selves giving first month for $1 but then they charge you for a lock they add a process fee and mandate insurance where is the discount if after all charges you still paying prettyuch the same price...they charge a process fee but don't do the job to show you how to use the facility...so why charge? Never again will use a public storage company a

Karla really helped me out ...very friendly and understanding we need people like her working in these establishmentsThanks So Much for All Your help!!!

Rented a space today. The facility is clean and very secure. Property manager Karla answered all my questions. She was great.

I've been renting a storage space from them for close to a year and now the rent goes up every 6 months which they don't tell you up front. I went to the unit on Saturday and found a mouse in the

Very disappointed with the service provided by the person in charge and it seems to me a lack of respect that I received from her. Usually 9 out of 10 there is no one in the office, you ALWAYS have to wait for

Very professional experience! Karla what is extremely helpful answered all my questions job well done!!! ****EDIT***** Firstly, I was begged to leave a positive review, I remember thinking it was a little odd, because I barely even knew about the company, but the initial consultation was songs and praise about the company. This review isn't necessarily the fault of the employees here, but my rates CONSTANTLY increase SIGNIFIGANTLY. Doing some research, it seems as though, this is the business model, get people in, then raise the rates. I can see a smaller *cost of living* increase, but going into about my second year, the rates have nearly doubled. When I was initially looking for storage solutions, this place couldn't stop talking about how reasonable they were, I am sure they knew that would come to an end. I will be moving to a different business all together, never do business with them again, and let anyone looking, about my experience.

It's a clean and respectable place 😁

Process was smooth places clean, a lot of people in and out, good location. The space I rented it's kind of small I didn't realize that however, that can be adjusted too.

Karla was very NICE AND VERY HELPFUL SHES AWESome

Carla was very helpful. She went above and beyond. I was running late after a customer service guy had me heading to her facility past the cut off time to make a reservation and she had mercy on me. I had a terrible experience with my move and working with Carla was very helpful during a critical portion of my move. She still does not know how clutch she was for that.

Hilltop public storage is great. Karla and Brian are so friendly.

Very clean and well-managed spot! Karla, the Property Manager, has great customer service! I would use this facility again.

Karla, was extremely helpful as my family in need of storage space at a critical time. She made everything super easy and convenient for us. She’s awesome.

Clean and welcoming, super friendly and easy lease signing today. Karla is a real professional.

Horrible customer service, I do not recommend it for anyone

Budget Storage is unpredictable . Trying to connect with them is impossible. Left messages & no call back. OPEN sign on door but locked and no one there. I would not recommend it.

Karla is so helpful and so great to talk to 🙂

Karla was very nice and very helpful..she was extremely knowledgeable and she is very good at what she does. Very personable. I enjoyed her conversations with me. Love the nice clean building as well.

Karla is awesome and dealt with my emotions like a champ!!!!

They never in the office the price NEVER cap off and stop goin up

Perfect attitude perfect worker. Thank you Karla.

Been renting a storage from them close to a yr now rent goes up every 6 months which they don't tell you before hand. Went in unit Saturday found a mouse in there. All I have in there is extra storing bins so it didn't come from my belongings. Attendant did clean it up quick though. Wish it was 24hrs but the security is top notch

First time renter. Really great service from Karla. Great new building!

Thanks for the easy fast rental. Karla gives wonderful service.

Building is new, convenient loading bay. Karla the property manager is great and super friendly.

Karla was really helpful!

Not that cheap

Tuve que regresar a rentar otro almacén y como siempre Karla me dio excelente servicio. Recomiendo este public storage al 100%

Very disappointed in the service Karla gave me & the disrespect I received from her. Usually 9 out of 10 no one is in the office, ALWAYS have to wait for them to re-enter the front & unlock the doors. She also overcharged me & tried to blame it on me

I’m a new renter and have never stored before. Karla was amazing and got me the perfect unit close to the loading bay!

I just completed my rental with karla. She showed me the building and made everything fast and easy. If I could give 10 stars I would. Great prices large variety awesome loading area!

5 star sevice everytime! Karla is a customer service superstar. My space is perfect size for a great price

I really appreciate the service here. Karla always says hello and is very helpful. The building is well lit with great access points!

Karla is very helpful and nice. The building is kept clean and organized.

it's a storage place. what more to say? it keeps temp pretty well in winter.

Nice storage just doesn't understand why the increasing in price especially if u been a long time customer that pay on time.

Hello, I would like to share a good experience that I had today renting a storage in the Hilltop area. The person who assisted me named Karla was very kind and patient in giving me all the necessary information. I really liked her attention because she speaks Spanish, which we were able to understand us very well thank you.

La experiencia en este public Storage fue muy genial con la amabilidad de Karla me gustó en la manera que nos ayudó como nos trató y también habla Español.

What brought me to Public Storage in Hilltop, MN was a bit of a precarious situation and from day one, whenever I’ve needed something the property manager, Karla, has been there for me with the upmost in professionalism and absolute kindness. She has always got right back to me promptly answering every question I’ve had, even the stupid ones. Not to mention, the attention to detail she has provided is impressive, always going above and beyond for her customers. And, the cherry on the top is that I know some of the assistance she has provided is not in her job description. Her customer service skills are simply beyond excellent. Karla is a magnificent ambassador for the Public Storage company. Thank you again, Karla! p.s. Karla deserves a hefty raise!

This is a grate storage place. They helped me in a hard time of my life. Clean good professional service 🥰

Excellent pricesand great service

Very nice customer service Representative The customer service representative MS. JENNY served me excellent. She gave me very nice information about the storage, and is very kind. She has a very talkative and kind nature, and you can direct any questions to her. I am thankful for her professional, good intentions, patient attitude, and she was able to help me easily. She is an excellent customer service representative.

Karla is the most pleasant property I’ve met with Public Storage. The facilities are wonderful. The convenience of the touchless entry is fabulous. You can be sure that your things are secure as they review their security footage if there is ever an issue. If it wasn’t for the increase in our rent and the distance from our home, we would have stayed.

Building si always clean. Karla si a Greta manager, very helpful. Great prices

Secure. Safe. Garage for unloading/loading. KARLA IS AMAZING!! So understanding and helpful. Thanks again! 🤩💯

My husband passed in November 2021. I gave them all the paperwork they requested and still in January they have not taken their lock off of my unit so I can get into my belongings. Everything paid. Now stand and wait and they tell now more forms need to be filled out. I have bad knees and they don’t have chairs.