Public Storage Self-Storage Units at 2345 29th St SE, Grand Rapids, MI

Was Simply Safe Storage. Once PS took over, they proceeded with a rent hike of over 21%! On-site employee was frequently unavailable ...and rude when she was available. Fortunately I found equivalent storage at a place closer to my home - and for HALF of what PS wanted to charge me. I understand "nuisance" rent increases but PS takes it to a whole 'nother level.

Clean, safe, well lit

This location is horrible. There is rarely anyone there, office hours vary and are never posted, and they no longer let you use the restroom. The office manager will call you if you make a reservation online but can't help in person or with reservations over the phone. I hear the Clyde Park has better management.

They are a good company I recommend.

I’d like to thank Cammie for helping make, my account upgrade and my throughout whole experience amazing. Thank you so much Cammie she has helped me make my storage experience a 5 star.

Not actually available all hours listed. Can't get through to someone to help. Troubling reservation experience where expectations about move-in not properly articulated ahead of paying.

As soon as I walked in, Cammie greeted me and got right to business. She made sure I knew about all the promotions and helped me navigate the process. I really enjoyed working with her. I'm a stickler for good customer service, and she delivered.

Cammie is the greatest. Great customer service and she deserves a raise. Enjoy doing business with her and always pleasant

Great Storage and very satisfied! Clean, organized and well kept and very kind staff and Camie is very kind and someone who work with you

Cammy is by far the great office personnel you have working for you. She is truly a delightful woman. Hard working and even willing to help if she is able to. Thanks cammy!!!

Cammy is a great worker. Every time my wife and I come in she goes out of her way to say hi and checks to see how we're doing. She's a great asset to your team!!!!

I am currently in the process of moving, unfortunately I will be downsizing. So I have been shopping storage facilities. I have been unimpressed with quite a few properties I have visited. Until I came to Public Storage on Breton & 29th!! The location seems safer than any other I’ve seen along with being cleaner than the rest! To top it off the property manager Ashton was just GREAT! She was super helpful and knowledgeable of the area & property. Since I don’t have a set date in mind she was able to give me some suggestions on going about reserving a unit and informed me of an easy way to rent without having to make another trip to the office by using their erental option. Loved this since I will be busy, being able to rent a unit while at home is awesome!

When they were Simply Storage everything was absolutely fine. After they became Public Storage everything went down the drain. I’ve never missed a payment yet they changed the lock on my unit and despite me calling for MONTHS about this and even going in person, there has been no solution. At this point it feels like I’m paying over $100 just to have my own property withheld from me.

This storage company was fantastic when it was operated by Simply Storage. As soon as Public Storage took over, we have had nothing but problems. Within the last month, they have mistakenly closed our account and placed a red lock on our unit, all while we have never missed a payment or been late. They didn't provide communication on any of this and we didn't find out until we visited the unit to get something out of it. I have now been on the phone with customer service multiple times over the past 48 hours and have not received a call back from the property manager about removing the lock. We have been customers here for the past 3 years, but due to the mismanagement of the new ownership, we will be canceling our account at the end of the month. Update: we did finally reach the General Manager who worked to help us. He credited us for the month and was great to work with. Despite his help though, all other interactions with this company after Public Storage took over was challenging, including trying to cancel our account.

They got what I needed for the right size plastic bed cover for anti-bedbugs:)

This storage facility is great! Recently moved out to the area and was stressed about where I wanted to rent from. I wanted a unit that I felt comfortable with and was closer to my apartment. I felt like I hit the jackpot with Simply Self Storage! The grounds look really nice! Ashton was awesome and super helpful!

Great facility! Great and Phenomenal workers. People will get great service here!

I had to find a different storage facility to rent from as mine was getting too expensive. Ashton was extremely helpful with finding something I could afford & made the process seamless :)) I was left with peace of mind with the thought of storing my belongings here!

Great location & customer service! Ashton and Terry were very knowledgeable and helpful!

Ticked all the boxes for me. I plan to recommend this place to anyone searching for a place to store their belongings.

Such a great facility! Management Ashton and Terry were pleasant and extremely helpful. Highly recommend

Great experience. Very helpful staff

Location is very convenient, and Ashton was super helpful with finding a unit within my budget! Highly recommended

Recently found myself in a housing bind and needed storage for a decent price. Ashton was super kind, extremely helpful & understanding with finding something within my budget. The property was great too! I have yet to set up a move in but if you’re looking I definitely would suggest this place!

Great service 👍

I began renting in early December. I was not familiar with the process, but I was lucky enough to meet Terry at Breton &28th st. Grand Rapids. He calm my nervousness, assured me that this was the size I needed, which it was. His kindness, gentle approach, his patience in answering all my questions was over and above!! I so much appreciated working with Terry. I came back today and rented another unit for some additional items to be stored. I would recommend this facility highly for anyone that needs this type of service. They are a five star in service & kindness!

Terry was great. I think we will be very happy with our unit as we move.

i had an amazing experience here. this is the first storage place i’ve been too and i don’t think it gets better than this. Tasha helped show me around the storage units, and answered any question i asked about payments and what not! She is so kind! im glad i had her help me through the process!

Beautiful location and great service! Thank you Tasha!

Trell at the kentwood branch was awsome and great help really affordable and helpful

Definitely the best storage unit in Grand Rapids! Terry, the manager, was excellent!

Terry was awesome! He answered every question and was very thorough. We felt very comfortable and facility was super clean. Will refer everyone to Terry!

The gate to my unit is quite squeaky and does not lock easily. This can be frustrating and has not been addressed. However, Danny, who was a temporary front desk rep on 10/27/2022, was so helpful that day. The gate was not locking and he really handled him with the utmost courtesy and professionalism. Kudos to this young man!

Terry did a great job! I am satisfied and would recommend this place to anyone.

Terry was very helpful! Nice facility

Jen is absolutely amazing. She gave us a tour so we could see exactly how much room we were reserving. She was so great with my kids lol. Definitely a 5 star storage company with her on the team !

Thank you Jenn for your assistance!

Very clean units!! Staff is super friendly and personable. Very helpful and knowledgeable would definitely recommend them for all your storage needs.

Experience was Great

What a helpful, friendly staff! They went above and beyond to assist me.

Very friendly staff ..clean well secured units.vwry happy so far.

I rented a storage unit a few days ago. The staff were super friendly and were happy to show me as many units as I wanted to see. Thank you Jennifer!

Great storage location - very clean and well maintained - great service from the staff….

Great customer service by Mrs Thompson

To whom it may concern, I had an awesome experience with your employees Jenn & Terry at the Grand Rapids Michigan store. I was trying to set up my account while I was in the store making a payment. I’ve been a customer since 2006, & I’ve connected with every employee you’ve had here taking my monthly payment & periodically changing unit size. They were a big help in assisting me correctly register my info in your system. Thanks for awesome workers who were professional & concerned & made sure I got all the assistance I needed. Thank You Simly Storage

Simply the BEST!!! Terry and Jenn are awesome! Customer Service matters in todays world and they embrace all aspects of helping, supporting and making sure your needs are met. Highly recommend this location.

Jenn gave us a great experience and did everything in her power to make sure we did! Very happy we went here. Employees like Jenn are worth their weight in gold!

The staff is great and worked with me on a complicated move by making a few exceptions until I could move and claim storage unit. They put up with me calling them several different times with concerns I had. The storage unit was clean and I think they are very well insulated.

*SUPER* friendly & helpful staff, units in great shape, overall easily accessible. would definitely recommend to anyone looking for storage needs, and will keep in mind for my future needs!

Moving house is stressful to say the least, but moving while down sizing is doubly stressful. We have divided our review into 3 sections: the facility; the operation; and the personnel. 1. The lockers were clean, secure and in great functioning order; 2. the fact that the entry door was not operational resulted in some inconvenience. Reversing through the exit door was a little stressful, as was getting locked in the facility when my car battery died at closing time, was also no joy! 3. Personnel is the gem of this facility. Terry and his team are personable and a pleasure to work with. They help to alleviate some of the stresses of moving. Thank you and keep up the good work.

Customer service was excellent and very helpful!! Would recommend to everyone😊😊😊😊!!!!!

I really enjoy Tasha here to help she's always here to help and always happy I love the great customer service she's great .

The storage unit are kept very clean and the customer service I received from Tosha was the best I have received from anyplace

Thanks for the wonderful service!

Was OK. My daughter got a 5x5 indoor storage and we just emptied it out. It was nice pulling into a garage to get it done instead of being out in the freezing cold so I guess I'd say it was pretty cool.