Josh was great !!!! He was willing to explain all of the options of the building and the rules as well. Definitely recommend this storage space.
Great, efficient enrollment and set up process. Josh was great to work with. Only took 15min.
Janay was extremely helpful over the phone when I called with questions. That same energy was executed when I arrived to tour the unit and finalize my selection with her. Excellent customer service and professionalism.
Janay provided excellent service and was incredibly helpful throughout the process. She went above and beyond to ensure all my needs were met. Her professionalism and attention to detail made a huge difference. I highly recommend this storage place! 5 stars for outstanding service!
I had the pleasure of working with Ms. Qiara today at this location to rent a unit. She was very friendly and knowledgeable about the facility. She provided 5 star service. This facility is clean. One added bonus is that you can drive your vehicle right into one of the buildings so your items won't get wet when it's raining.
Great service and helpful employees
I’ve been helped at this location an the service provided was good ✅
so pleased with how clean they keep this place . thanks
I am impressed with the security and cleanliness. Great customer service at front desk
I'm currently renting but have a hard time accessing my unit the key and lock are both hard to open and relock.I come after 5pm because of work and now with the Jewish holidays I'm super busy and can't come during regular business hours.I need to access my unit without the extra frustration of not being able to open or lock it when I'm done
Highly efficient customer service. Our agent Janell was awesome!! Friendly knowledgeable courteous patient and kind! So glad we chose this location for its convenience, clean, well lit and secured. Great experience!!
Thank you Ms.Q 😊 🙏 💓 U did a wonderful job today helping me with my Rental
I recently visited my unit and was highly impressed by the cleanliness of the site. Spotless! The property manager Janell was very helpful in directing me to my unit as I haven’t been since relocating out of state. Would definitely recommend if you’d like your items in a clean secure building!
Janay provided me great tips with what merchandise I could purchase for my items.
I am writing to provide feedback on my recent experience at the Public Storage facility located at 8514 Liberty Road, Randallstown, MD.
Overall, my experience has been positive. The facility is well-maintained, clean, and secure, which is crucial for a storage unit service. I would like to commend all employees for their exceptional customer service. They were courteous, knowledgeable, and went above and beyond to ensure that my needs were met.
Specifically, Ja'nae was proactive in explaining the rental process, addressing my questions thoroughly, and providing helpful recommendations for my storage needs. Their professionalism and attention to detail greatly contributed to a smooth and efficient experience.
Friendly and helpful staff thank you Josh!
Qiarah went above and beyond to help me out great work
Qiarah is amazing she was so professional, and assisted all my needs in a nice timely fashion.. security is highly recommended
Josh and Janay are great! Usually, I don't leave reviews but my experience was great. Very friendly and informative!
Best experience I've ever had at a storage facility staff are on point and friendly
Horrible experience. Every step of this move-in was annoying from my unit not being move-in ready when I arrived to the employee who literally watched me stand at the office door while they sat in their vehicle. My access code is not working so I’m using a temporary one nor is the lock that the associate gave me working so that is also temporary. He apparently “could not” locate another 10x15 unit in this entire building even though he has a lock checklist that literally tells him every detail about every last available unit in that building. The experience that I just had was beyond unnecessary especially when I did everything online. Definitely won’t recommend this location at all regardless of the add-on/upgrade that they’ve recently done.
Was in the office today to see a few spaces and Janay was helpful and patient with me.. Thanks Janay
I come every month to pay my bill since it’s right around the corner. Janay is so helpful, she remembers me by name at this point. We need more people like her around.
The yong lady who assisted me was great. I had some anxiety, but she put me at ease and was very informative
Dionte was very help and handsome young man he help me with my storage and was very patient thank you much.
I’ve never saw a storage unit like this one ever a inside unloading unit and outside wow
I love storing here at this facility, it's always clean every time I come on the property ,
Stephanie and Janay are always helpful and make sure to answer any of my questions and help me with any of my needs . I'll be storing here again in the future!!!
I am grateful for the help provided by Dionte. He helped me with information on renting units and their auction, he went beyond and more than expected. I am definitely going to recommend this place.
Dionte helped me out when I came in yesterday with information about auctions. " He took care of my needs provided great service and was trustworthy". " I highly recommended him".
Place is great for all your storage needs. It does get crowded at times at this location.
The young lady who waited on me was very friendly. She answered all my questions. Great customer service. I wish all employees were like this.
Ja’Nay is a great manager and was very helpful during my experience with Public Storage.
Friendly service in the office. Clean facility. Would recommend to anybody for storing needs
Recently vacated from this location and my experience here was good. Clean facility and the new property manager is very nice and helpful. Would rent here again if I need too. Update I’m back and i still get the same great quality service from mangers on duty.
Very clean, great service, friendly staff, and nice drive-through facility that is safe, but the downside is price. I am paying $131.00 for a small 5x5 space. I was paying $160 for that space until I requested a price deduction after telling them about the deal up the street. It is probably the norm if you are not in a contract, but I found it a lot cheaper up the street at the new facility at Liberty and Offutt Roads. My new rate for the same 5x5 space is about $40-$45. Big difference. I wish whoever stays there only the best.
DISRESPECTFUL STAFF. BAD RODENT PROBLEM. NO SOLUTION..
Great customer service, thank you Elliot for all your help!
Clean facilities, friendly service. Reasonably priced
Establishment is very clean and the customer service is great !
Thank you !
Janay your assistances was exceptional.
Staff was professional, informative and courteous.
I came to the location on liberty rd. with my family & was blown away with GREAT customer service by your employee by the name of Ja'Nay...She was very helpful & tended to our every need & then some...GIVE HER A RAISE ASAP⚠️
Janay was super polite and explained everything thoroughly, I was in and out in no time.
Great service and Janay was awesome Thanks.
JaNay was very professional, informative and friendly. She made the visit easy and fast and helped me to move on to my next task. Her customer service was well appreciated which is rare these days.
I was shown a unit priced approx. $156 per month. This is the condition it was in. There was mouse feces all over the walls and floor. There were spider webs and eggs everywhere. There were multiple holes and even some sort of nest in the top. We decided against renting the unit for obvious reasons.
Elliot at Public Storage assisted me at this location and made it super easy!
Maddie has great customer service
Customer services was very helpful would recommend to others
The service was professional, prompt and courteous. Clean clean clean.
MRS nova was very Help ful With my storage I will recommend you to go see her If you need a storage