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Public Storage Self-Storage Units at 9742 Reisterstown Road, Owings Mills, MD
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x5'Online only price$ 21/mo
Small 5'x5'- Upstairs/elevator
$ 21 /mo $ 26Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 22/mo
Small 5'x5'- Climate Controlled
- Upstairs/elevator
$ 22 /mo $ 28Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 22/mo
Small 5'x5'- Inside unit
- 1st Floor
$ 22 /mo $ 28Best Price Label+ one-time $29 admin fee
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5'x8'Online only price$ 30/mo
Small 5'x8'- Upstairs/elevator
$ 30 /mo $ 38Best Price Label+ one-time $29 admin fee
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4'x10'Online only price$ 30/mo
Small 4'x10'- Inside unit
- 1st Floor
$ 30 /mo $ 38Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 32/mo
Small 5'x10'- Upstairs/elevator
$ 32 /mo $ 40Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 34/moSmall 10'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 34 /mo $ 42Best Price Label+ one-time $29 admin feeHurry! -
10'x5'Online only price$ 34/mo
Small 10'x5'- Climate Controlled
- Upstairs/elevator
$ 34 /mo $ 42Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 34/mo
Small 5'x10'- Inside unit
- 1st Floor
$ 34 /mo $ 42Best Price Label+ one-time $29 admin fee
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9'x10'Online only price$ 88/mo
Medium 9'x10'- Upstairs/elevator
$ 88 /mo $ 110Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 97/moMedium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 97 /mo $ 121Best Price Label+ one-time $29 admin fee2 units left! -
10'x12'Online only price$ 105/mo
Medium 10'x12'- Outside unit
- Drive-up access
$ 105 /mo $ 131Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 107/mo
Large 10'x15'- Climate Controlled
- Upstairs/elevator
$ 107 /mo $ 134Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 169/mo
Large 10'x20'- Climate Controlled
- Inside unit
- 1st Floor
$ 169 /mo $ 211Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 169/mo
Large 10'x20'- Climate Controlled
- Upstairs/elevator
$ 169 /mo $ 211Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 177/mo
Large 10'x20'- Climate Controlled
- Inside unit
- 1st Floor
$ 177 /mo $ 221Best Price Label+ one-time $29 admin fee
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10'x25'Online only price$ 237/mo
Large 10'x25'- Climate Controlled
- Upstairs/elevator
$ 237 /mo $ 296Best Price Label+ one-time $29 admin fee
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10'x30'Online only price$ 245/mo
Large 10'x30'- Climate Controlled
- Upstairs/elevator
$ 245 /mo $ 306Best Price Label+ one-time $29 admin fee
Nearby Self-Storage Locations
Self-Storage Near Owings Mills
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At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 354)
Trevor made the move in process so easy. He was extremely professional, transparent, and answered all questions I had.
Trevor helped me get back logged into the app and was very helpful
Trevor was very professional and provided amazing customer service. Thanks!
PM Shawn, very knowledgeable of storage management that made me comfortable to work with. I would highly recommend this to friends and others.
Thanks Trevor
I Was Glad To Receive Speedy Service From Shaun At The reisterstown Rd., Owings Mills Location . He Was Very knowledgeable and helped me to pick my Storage Unit
Shawn was Very Helpful & Experienced explaining every detail which helped me with my decision to rent here @ Public Storage Owings Mills
Trevor thank you for getting a unit close to the elevator
This review is specifically for Trevor who does a phenomenal job of communicating with storage unit owners.
He’s knowledgeable, pleasant, and always available to answer questions. 10/10!
Thank you Trevor for helping me get a new unit.
This place is amazing and the staff is so attentive to each and every need they go above and beyond to serve the customers the manager Shawn is polite and humble yet super knowledgeable every business would be so blessed to have him my experience is bet 10 stars I will rent again if I need the service
Trevor is the man. Shawn was a huge help.
Great place, but the customer service was even greater! Shawn and Trevor both took great care of me. They were able to answer any questions and concerns that I had before securing a lease.
Shawn was exceptionally friendly, professionable, knowledgeable and went above and beyond to endure that I was comfortable with the lead and its term and conditions. He took excellent care of me and deeply cares for his clients.
Thank you for a wonderful experience thus far!
Thank you Trevor. Made our reservations quick and easy
Thank you so much Trevor
I have been a customer of Public Storage for a few years. It is a very nice facility and the staff there is great. I want to recognize Mr. Roosevelt who is an employee and he has a great personality and he enjoys his job and assisting the customers who patronize the facility. I enjoy his cheerfulness disposition. Keep up the good work.
Thanks Trevor
Trevor showed me how to access the property using the app and provided great customer service
trevor is amazing and provided outstanding customer service
Trevor made our lease so quick and had a unit on the first floor
Trevor made move in easy thanks
Trevor helped me get onto the app after forgetting my password
Trevor was great to work with. He made the process quick and easy. Very clean facility.
Trevor was very professional creating my lease
I paid a bill and Mr. Charles was very helpful.
Trevor and Michelle were so friendly and helped me get a larger unit
Trevor was very understanding and took his time explaining to me the vacate process and getting a larger unit
Trevor was excellent and provider amazing customer service while helping me get logged back into the app and showed me how to open the gate from my phone which is such a convenience. Thank you so much Trevor
Trevor was professional and provided excellent customer service
Trevor is outstanding and he was beyond helpful and helped me pick the right size unit for my needs and getting a lower rate
Trevor helped me get into a unit in the newer building and answered all questions I had. Thank you Trevor
Trevor has amazing customer service and helped me with my lease and getting a cheaper space. Thanks Trevor!
Trevor had me in and out in 10 minutes, answered all my questions, and helped me get set up on the app
Trevor helped get me into the property forgot my gate code. Thanks Trevor!
Trevor helped me get back into the building after some issues with the app. Thank you!
Trevor helped get me set up on the app thanks!
Great service! Charles was AMAZING! His service went above and beyond considering this isn't his store (10828 Reisterstown Road) and he was helping out. He assisted me despite the fact that he was leaving early in addition to lowering my monthly rental fee which was totally UNEXPECTED and DEFINITELY APPRECIATED! I really appreciate the customer service here from the reminder phone calls to providing me the most accurate billing information regarding my acct!
Ashley is a 5-Star Employee. Very Professional, Helpful and Personable.
Superb customer service at this location. Primarily worked with Dionte for my move-out and he was friendly, professional, and accommodating.
Dionte help me with processing my payment in a timely manner.
Dionte was helpful with me and my unit thanks great customer service!!!
Dionte Was helpful !!!! Didn't mind going above and beyond his job to help me out !!! Definitely a asset to the company.....
Dionte really helped me out with a difficult situation. With company procedure and security completely in check he performed exceptional customer service going above and beyond the call of duty. And the entire time with a smile. Public Storage should be honored to have an employee like Dionte. I'd highly recommend anyone having long term or short term storage needs to give this company at this location their business.
The young lady that assisted me was so knowledgeable and personable. Excellent customer service.
We consolidated two units in the old building into one in the new building. Both Rachel and Dionte were friendly, helpful and professional. They made a long, exhausting day so much smoother and nicer. The new building is beautiful, clean and so easy to access. Thanks for making our lives easier.
Dionte and Rachel were AMAZING. They went above and beyond to ensure we had ease of checking in and finding our unit. This is a level of professionalism that everyone should model their business after. GREAT work Dionte and Rachel! Model employees.
Dionte and Rachael were great.. They answered all our questions and walked us through the process. The experience was easy and quick!
Dionte and Rachel has great customer service every should experience this kind of service thank you very much .
Dionte was very helpful and patient with me.Thank You
Dionte provided awesome customer service. Every time I visit he is always attentive and has a great personality. Was able to assist me with my questions knowledgeably.
Dionte was very helpful in quickly providing a solution to a minir challenge we had moving our belongings. Nice guy!
Dionte EXCELLENT CUSTOMER SERVICE!!! He helped me out a lot!!
Dionte at the 9742 Reisterstown Rd location was very helpful in getting me set up at my unit. There was an issue with my online reservation and he was able to resolve it promptly.
Ms. Erin was the person who helped me with what I needed. She was extremely nice and helpful i hope everyone who comes in has the pleasure of speaking with her. Our conversation completely changed the mood of my day , great employee !
Dionte was very helpful and was so kind this is the kind of service and treatment everyone should experience. Keep up the amazing work Dionte!!!
I had the most wonderful experience at the 9742 Reisterstown Road location. The Associate Erin was so helpful I was having issues with my account and she was so Patient and Understanding with me she made sure everything was done correctly with her kind and loving personality. Definitely. Recommend this location to anyone who was looking for a clean and reasonable storage.
Dionte was a great help I was having trouble with my code and he was rite on it
Came in to check out a unit to store my event goods. Erin was the property manager that assisted me. She was very sweet and walked me through every single step of the potential rental process. She’s awesome! I will be returning and I will be recommending everyone to this location.
Dionte has great customer service
Today I was ready to complain to management, ask for a refund, and cancel my unit entirely until property manager Dionte helped me! On the previous times I have interacted with him he has always been super helpful, but today he went above and beyond by changing the complete lock mechanism on my unit. I’d been having a lot of trouble accessing my unit because of the door getting stuck and because of my lock not fitting, that I didn’t even get to fill the unit because I couldn’t open it by myself. Dionte cared enough to change the entire mechanism today for me in less 15 minutes. It’s because of him that I am staying with this Public Storage after all. He is a great employee!
Dionte has been a blessing! He is nothing but helpful, sweet, and kind. You need more people like him!! He needs a raise!
I've been renting at this location for a number of months. The staff has always been helpful and I've had no issues getting in or out of the facility. I recently had a problem with my bill and I was helped by Mr. Rosevelt Nelson, who was professional, friendly and went above and beyond to explain a few things I misunderstood and to help with my bill problem. Thanks PS and thanks Rosevelt!
The customer service here is always amazing! Especially from the young lady Erin, she's always so eager to help and cheerful 😃
5 Stars experience for Customer service .Erin was very helpful ,attentive and she answered all the question I have.
Erin was very professional and awesome. She was so helpful!
Excellent service . Very helpful. I am very please with my service.
Great customer service from both Rachel and Roosevelt! They work technical issues with reservations and storage locker problems issues until all matters were fully resolved to satisfaction.
They fixed the second door.
Only one elevator worked.
Only 3 carts.
This storage is rat-infested, worst place ever.
I had recently got a unit at this facility and was taken great care of by Rachel and Terence at the front desk. They were very patient and got me a great deal, I would definitely recommend this facility.
That lady Rachael that works there is good at her job
This review is to recognize and compliment an outstanding employee only. Ms. Tamika Pipkin is to be commended on her exemplary professionalism, and top notch customer service. I had a recent situation and needed an immediate storage unit. I was able to make a reservation , pursuant to an online 4th of July special. Unfortunately I was unable to navigate the website to make my first payment. On the scheduled day of my move in, Ms. Pipkin was working. We both had trouble bypassing the online computer system to make my payment. While it was very frustrating, and my attempts to communicate with corporate were an exercise in futility, Ms. Pipkin did everything in her power to assist me,and to make my experience less stressful. I returned on two other occasions with the same result. Ms. Pipkin was working on those occassions as well, and went above and beyond her purview to assist me. I otherwise would not recommend this facility, or public storage as a company due to their complete lack of communication as well as their overall disorganization. I have already moved out, and moved on, but felt remiss in not mentioning Ms. Pipkin and her outstanding customer service.
Inconvenience is ridiculous and we suppose to pay more money to store our stuff here.
This morning (08-05-23) I had a reservation for a storage unit at 9742 Reisterstown Rd. The Manager Tierra was extremely professional, polite, friendly and courteous. Tierra walked me through the rental process with ease. After finishing the paperwork Tierra took time out to walk me to my unit and explaining to me all of what I needed to know to access my unit. This was one of the best experiences I have had with renting a storage unit and I highly recommend renting at 9742 Reisterstown Rd if you want to be treated with respect and feel valued as a customer. Thank you Tierra for a great experience.
Worst experience ever at this facility. I arrived at 9:30am to rent a storage space, in which the facility wasn’t open, but clearly says, 9:30am open time. Someone finally arrives. No hello, Good morning, nothing. As I approached the desk, I ask the young man to see a 5x8 or 5x10, he shows me a 10x5, and then tells me the 5x10 and the 10x5 is the same size.
I guess my work in Real Estate with measurements been wrong all along. I ended up not renting storage space due to the unprofessionalism and the attitude of this young man. Public storage, Please be diligent as to who you hire. No one wants to walk or rent from a place where I have to see your employee’s underwear or listening to a rap session, while on the elevator.
Arrived at 8PM to unload vehicle; waited 1 hour for a cart, and none appeared; left at closing (9PM) unable to move anything. How does this place function?!?
Tiara is amazing!!! She was so easy to work with, listened to my needs and helped where needed! It's been a great experience, thanks to her! ^_^ Thank you Tiara for making me feel like a valued person! <3
Tiara was a great help! she is the best!
Tiara is super awesome she saved the day
Great service from Tyrece and her helper!!😂very clean and safe facility!
Great!
Tiara Grant is the bomb. She is provides outstanding Customer service to tenants and is a very knowledgeable and professional. She’s a gem that needs reconfirm her commitment to the organization.
I would like to thank Xazier for his professionalism, he answered all the questions that I had, and I’m grateful that I chose the right storage location
Tiara is the best
So happy you guys git her some help
She was holding it down for months alone
Great customer service skills
Xavier helped me tremendously! Great customer service.
Unfortunately I cannot find another available unit that's not in another county so I'm stuck using the Reistertown Rd location. I pay $220/mo for a small 10*10 unit. There are multiple other people using the same location and the huge bay doors are busted. I've already spoke to management and they said they're getting to it. It's been a couple months so far and still cannot use the bay doors. First the one door was out and has been "worked on" for almost 2yrs and now it's boarded up. Now both bay doors are broken. My husband and I are slowly trying to go through our things and get rid of what we don't need and consolidating what we do need and t trying to get out of there. Management is very rude and disrespectful. We have mold on our things and when bringing it to their insurance company saying they would help cover the cost. When provided a list of damages they said it was too much and wanted to give us half of what everything cost combined. I would not recommend this location unless you're desperate. The only good thing about this location is the high volume of traffic bc of the RoFo.
Tiara
Customer service above and beyond! Thank you so much and keep that excellent customer service!!
Tiara she was awesome she was a big help.
Jonathan and Tiara were great.
My experience with Tiara at public storage 9742 Reisterstown Rd. Is great her personality towards you and information thanks Tiara keep up the good work
Definitely reliable storage, I love that the gates can be accessed using the app! However this particular location has gone a bit downhill compared to when I first moved my stuff here a year and a half ago. It's not as clean, stains on the elevator rug and usually dirty along the walls (not loads of rubbish but just dirt and debris), and the carts have switched to a check out system which makes it extremely frustrating as I have never been here since this was implemented and seen an available cart. I ended up getting innovative with how I carried things onto the elevator to the ground floor.
The door to enter was broken and we didn't know how to get in until after we'd parked and were told to use the exit which meant someone had to go inside, put their phone up to the sensor, and run back to the car. I understand it's not their fault tech issues happen, but some more signage on what to do would be great. It is a reliable and safe place for my things though.
I have had my storage space for less than 6 months. The rent increased by $30 3 months in and the main gate to assess your things is always broken. Being pregnant is difficult to access my items with the main drive in gate being broken/closed for going on 3 months.
Update, both gates are broken and there are never any pully rollers available. It's just a empty long driveway Inside that is not usable. Will not be renewing my lease here at all.
Tiara and Trevor are great!
The property manager Tiara has excellent customer service. I am very confident that this facility will maintain is cleanliness under her leadership. Thanks Tiara
Tiara ts always professional and very helpful!!
Tiara is the best she deserves an award
Tiara is awesome got me a good unit close to the elevator
My experience has been great with public storage the manager Teaira is truly amazing person. She a hard worker and always Greet us if we are in the building.
Tiara is the best
Customer service skills on point
Holla at her !!!
Tiara was very helpful and professional I was well taken care of
Was only there for a week or 2, and there always seemed to be a broken elevator. People may not break them as often if they change the settings so they don't close so quickly. You have about 1 second before it closes on you. We are likely moving furniture or carrying something in a storage facility, so common sense says to give us a few seconds! The big door to drive in and unload was broken. Also, if an employee is not there, you cannot get a cart to help you move. Even during business hours, the employee would not be there. No sign on the door as to where they are. One time, the lady was leaving to go to royal farms as 2 of us were pulling in. She saw us, and went any way. Was probably gone for 15 minutes. Can you implement some sort of hold by credit card cart dispenser like they have at the airport? Also advertised as climate controlled, but it was way warmer in there than I would have expected. I was nervous storing my guitars in there. Would not use again.
Tiara has always been So helpful every time I’ve had to come to the public storage in my area. She always greet you with a smile and how can I help you today and will answer all questions, even stupid ones! If all of the public storage facilities are lucky enough to have people like Tara, it’s no wonder that you guys are the best!
Tiara is an excellent person. She will help you get the best unit that suits your needs and pocket. If you still need a unit, get on the phone with her and I can assure you that all your needs will be well taken care of.
Great spot, clean, convenient, wonderful staff. Tiara was incredibly helpfully with my move in and went out of her way to help me with a problem. *****
This is a very nice facility thats one of the newest in the area. Unfortunately, they have seemingly had a number of issues regarding carts and the garage door. Its hard to blame the facility when customers have hit the garage door multiple times. I have been here from the beginning and have also seen the original dozen or so carts dwindle down to one or two, which causes some issues. I had to go into the office just to kind of ask what’s been going on. I was impressed by Tiara’s response and demeanor as she simultaneously handled an issue another customer was having with the lack of carts. I was reassured by her response that it is something that is being worked on. I do hope that these issues can be improved, but these minor inconveniences haven’t been that big of a deal to me.
Door been broken for months prices are high......they dont care about the inconvenience
Tiara was exceptional,very professional,found us a unit,was patient,kind went over and beyond,I am so pleased,definitely worth stopping in,great job!
Tiara was of great help to this storage neophyte. She not only addressed my problems, but saw the bigger picture of other people's issues and management of the facility. As a retired manager of employees, I'm impressed by her people skills and abilities. She has a bright future.
Wonderful Experience!!!
Tiara Always Provides Superior Customer Service!!
I will always rent from her Public Storage location.
Bliss was really great she helped me out on a last minute issue. Great customer service‼️‼️‼️
Clean facility and polite staff. Explained pricing and options. Would recommend this location to others. Special mention to Paul, Mrs. Octavia, Tiara.
Tiara Grant is the best I had questions about my unit she answered all of my question helped me get good rates thank you so much.
Ms. Bliss was very informative and Professional… she was patient and answered all of our questions.. Very pleased with the service😍
Mr charles is a very good person always give me good customer service and the location is very clean
Public storage refuses to accommodate the needs of the senior retired population. The large monthly increase without any additional service unjustified.
I was closing my storage account with them but had lost the keys to my lock and I went to Candace to ask what to do and she was super helpful, she was very informative with all the questions I'd asked and even did her best to ensure I'd have the ability to vacate my unit before the first of the month so I wouldn't be charged for another month. She was patient with working with my and my hectic schedule and she'd even worked through part of her lunch break to help me. 10/10 would recommend and 11/10 I appreciate Candace's service!
This is the worst public storage of ever used and I've never used public storage before My things are ruined from mice They never have the gate open or unlocked and when it rains they lock the gate They lock the gate so they don't have to mop the floor because of the tracks left from cars and the other customers of the public storage The worst place ever They're very lazy whoever the management is always parks in front of the store but disappears for hours on end Throughout my time of trying to use my storage there's been plenty of customers who can't find the manager & had to leave They have signs up saying that they'll keep the gate open The gate is never opened There are people will come up here with big U-Hauls that have to load their things one by one through the door It's ridiculous and it's a waste of money and public storage management never does anything about it
Tiara was extremely helpful and made the process way easier than I thought it would be! Overall I’m very happy with my experience here
Came in to resolve a concern that I had and received excellent service from Candice. She took her time, explained everything and even walked with me to check out my unit. She was even patient while I fumbled while trying to learn how to use the lock. Thanks
Candace was such a great help and had excellent customer service even when I wasn’t understanding the pricing online and in store. I appreciate her help and Tiarra for also being helpful and working out my situation. Thank you
I wanted to leave a rave review for the service and cleanliness of this Public Storage. Also, a huge shout out to Candace for her assistance in choosing the right room for our stuff. Would highly recommend this facility.
I came in today to make a payment on my space and was greeted by a wonderful personality and smile (despite the mask on). Ms Candice was very helpful and effective making it a smooth transaction. Thank you PS!
Candice, at 9742 Reistertown was very pleasant and helpful. She fully explained everything and demonstrated the unit lock to me. Awesome...thanks!
Tiara Was super awesome I had a work emergency I wanted 1st floor drive up they was out she gave me something soooo close to the elevator…..,she the best
My experience at public storage with the help of Ms. Candis was great. She made the process moving very easy for me and help me with every step.
I had a seamless moving process with the help of the staff at Public Storage! Candace was patient with me and answered all of the questions I had regarding transferring out of one storage unit into another. She even went out of her way to lend me a hand with moving my mattress!
I came in on 1/10/2022 to get assistance & realized that I hadn't gotten a climate control unit. Candice & Bliss were EXTREMELY helpful in transferring me. They were thorough & clear with the instructions & very patient as I had a million questions. Bliss personally walked me to my unit to be sure a lock was there & help me find my way through what I considered "a maze". I am REALLY big on customer service & from the moment I walked in the door, they were just pleasant. Complimented me on my coat & I truly wasn't expecting that. Thanks a million ladies!
That lady at the front desk. I like her she good for it. Lovely attitude and wonderful personality.
Fast, efficient and right to the point with great customer service.